05c Rcs: The Rack - Jack Key Kia

1. The average American reaches a break-even point or equity position when their vehicle is between __________years old.

5-7

3-5

1-3

7-9

The correct answer is 3-5. This means that on average, an American reaches a break-even point or equity position on their vehicle when it is between 3 to 5 years old. This suggests that after owning a vehicle for a few years, the value of the vehicle and the amount owed on it become roughly equal. This is important because it indicates that the owner has paid off a significant portion of the vehicle's loan and the vehicle has retained a good amount of its value.

Explanation

The correct answer is 3-5. This means that on average, an American reaches a break-even point or equity position on their vehicle when it is between 3 to 5 years old. This suggests that after owning a vehicle for a few years, the value of the vehicle and the amount owed on it become roughly equal. This is important because it indicates that the owner has paid off a significant portion of the vehicle's loan and the vehicle has retained a good amount of its value.

2. Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes.

True

False

In a professional setting, it is crucial to obtain permission from the service manager before inspecting vehicles on the rack/hoist. This is because the service manager is responsible for coordinating the tasks and ensuring the smooth workflow in the service department. By seeking permission, you show respect for the manager's authority and avoid interfering with any ongoing work or causing potential conflicts with other team members. Therefore, the statement "Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes" is true.

Explanation

In a professional setting, it is crucial to obtain permission from the service manager before inspecting vehicles on the rack/hoist. This is because the service manager is responsible for coordinating the tasks and ensuring the smooth workflow in the service department. By seeking permission, you show respect for the manager's authority and avoid interfering with any ongoing work or causing potential conflicts with other team members. Therefore, the statement "Before inspecting vehicles that are on the rack/hoist, it is important that you obtain permission from the service manager to avoid stepping on any toes" is true.

3. It is easy to get the client to make an appointment because they have to come pick up their vehicle anyway.

True

False

The statement suggests that clients already have a reason to come to the location, which is to pick up their vehicle. This implies that it would be convenient and easy to convince them to make an appointment while they are already there. Therefore, the answer is true.

Explanation

The statement suggests that clients already have a reason to come to the location, which is to pick up their vehicle. This implies that it would be convenient and easy to convince them to make an appointment while they are already there. Therefore, the answer is true.

4. Excluding internal repair orders, the average dealer writes approximately ____ repair orders each day.

50

20

40

30

The given answer of 50 suggests that, on average, the dealer writes 50 repair orders each day, excluding internal repair orders. This indicates a high volume of repair work being conducted by the dealer on a daily basis.

Explanation

The given answer of 50 suggests that, on average, the dealer writes 50 repair orders each day, excluding internal repair orders. This indicates a high volume of repair work being conducted by the dealer on a daily basis.

5. Success is less an accident and more a product of effort.

True

False

The statement suggests that success is not merely a result of luck or chance, but rather a consequence of hard work and dedication. It implies that individuals who put in more effort are more likely to achieve success than those who rely solely on luck. This aligns with the common belief that success requires perseverance, determination, and a strong work ethic.

Explanation

The statement suggests that success is not merely a result of luck or chance, but rather a consequence of hard work and dedication. It implies that individuals who put in more effort are more likely to achieve success than those who rely solely on luck. This aligns with the common belief that success requires perseverance, determination, and a strong work ethic.

6. When working "The Rack" how many vehicles should you inspect and pursue?

10

5

20

15

When working "The Rack," it is recommended to inspect and pursue 10 vehicles. This suggests that in this specific scenario, the optimal number of vehicles to inspect and pursue is 10.

Explanation

When working "The Rack," it is recommended to inspect and pursue 10 vehicles. This suggests that in this specific scenario, the optimal number of vehicles to inspect and pursue is 10.

7. When you are making a prospecting call to a client who has a car being repaired, upon hearing the name of the dealership, a service client…

Expects you to deliver the car to them.

Thinks you are trying to sell them something.

Assumes you are calling to say there are more repairs required to the vehicle.

Hang up the phone.

When a prospecting call is made to a client who has a car being repaired, upon hearing the name of the dealership, they may assume that the call is regarding additional repairs needed for their vehicle. This assumption is based on the fact that the client already has their car in the shop for repairs, so it is logical for them to think that the call is related to that matter. They may expect to hear about any additional repairs or updates regarding the status of their vehicle.

Explanation

When a prospecting call is made to a client who has a car being repaired, upon hearing the name of the dealership, they may assume that the call is regarding additional repairs needed for their vehicle. This assumption is based on the fact that the client already has their car in the shop for repairs, so it is logical for them to think that the call is related to that matter. They may expect to hear about any additional repairs or updates regarding the status of their vehicle.

8. When making prospecting calls to clients who have a vehicle being repaired, when you tell them the dealership may be interesting in purchasing their vehicle, the client's response is generally…

"How much?"

"I love my car, I can't sell it."

"Will you shuttle pick me up?"

None of these

The correct answer is "How much?" because when the client is informed that the dealership may be interested in purchasing their vehicle, their immediate response would typically be to inquire about the potential price or value of their car. This is a common reaction as they want to know how much they can potentially gain from selling their vehicle.

Explanation

The correct answer is "How much?" because when the client is informed that the dealership may be interested in purchasing their vehicle, their immediate response would typically be to inquire about the potential price or value of their car. This is a common reaction as they want to know how much they can potentially gain from selling their vehicle.

9. When you are making a prospecting call to a client who has a car being repaired, _____% will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. And _____% will test drive a new car.

50% will make an appointment; 80% will test drive a new car.

100% will make an appointment: 50% will test drive a new car

10% will make an appointment: 100% will test drive a new car.

80% will make an appointment; 50% will test drive a new car.

When making a prospecting call to a client who has a car being repaired, it is expected that 80% of them will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. Additionally, 50% of these clients are likely to test drive a new car.

Explanation

When making a prospecting call to a client who has a car being repaired, it is expected that 80% of them will make an appointment to see you since they have to come into the dealership to pick up their vehicle anyway. Additionally, 50% of these clients are likely to test drive a new car.

10. As an Ultimate Image Sales Professional, it is important that you take a reactive approach to securing your potential sales.

True

False

As an Ultimate Image Sales Professional, it is not important to take a reactive approach to securing potential sales. Instead, it is crucial to take a proactive approach by actively seeking out and pursuing sales opportunities. This involves identifying potential customers, initiating contact, and presenting the benefits of the product or service being offered. By being proactive, sales professionals can increase their chances of success and achieve their sales targets.

Explanation

As an Ultimate Image Sales Professional, it is not important to take a reactive approach to securing potential sales. Instead, it is crucial to take a proactive approach by actively seeking out and pursuing sales opportunities. This involves identifying potential customers, initiating contact, and presenting the benefits of the product or service being offered. By being proactive, sales professionals can increase their chances of success and achieve their sales targets.