02 TEC - Cutrubus Mazda
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Questions and Answers
- 1.
TEC stands for __________________.
Correct Answer
Testimonial Evidence of CharacterExplanation
TEC stands for Testimonial Evidence of Character. This refers to a type of evidence that is based on the personal testimony or statements of individuals who have knowledge or experience with the character of a person. It is often used in legal proceedings or background checks to gather information about a person's reputation, trustworthiness, and moral character. TEC can provide valuable insights and perspectives on an individual's behavior and can be used to support or challenge their credibility.Rate this question:
- 2.
What is the purpose of your TEC?
- A.
To build the client's confidence
- B.
To gain referrals
- C.
To help ease the client's purchasing decision
- D.
To get a vehicle evaluation
Correct Answer(s)
A. To build the client's confidence
B. To gain referrals
C. To help ease the client's purchasing decisionExplanation
The purpose of the TEC (Technical Evaluation Center) is to build the client's confidence, gain referrals, and help ease the client's purchasing decision. This means that the TEC is designed to provide the client with information and support that will make them feel more confident in their decision to purchase the product or service. Additionally, the TEC aims to generate referrals by impressing the client with the quality of the evaluation process. Finally, the TEC is meant to assist the client in making their purchasing decision by providing them with the necessary information and guidance.Rate this question:
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- 3.
The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The TEC, which stands for Technology Enabled Consultation, helps to demonstrate to potential clients that you are not just a typical car salesman. By utilizing technology and providing a consultative approach, you are able to showcase your expertise and professionalism, distinguishing yourself from the negative stereotype often associated with car salespeople. This can help build trust and credibility with clients, ultimately increasing the likelihood of making a successful sale.Rate this question:
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- 4.
CSI (Customer Satisfaction Index) increases dramatically when the client...
- A.
Has time to think about their experience.
- B.
Is immediately reminded of their positive experience by writing a testimonial letter.
- C.
Is sent a survey regarding their salesperson's performance
Correct Answer
B. Is immediately reminded of their positive experience by writing a testimonial letter.Explanation
When a client is immediately reminded of their positive experience by writing a testimonial letter, it can significantly increase the CSI (Customer Satisfaction Index). This is because writing a testimonial letter allows the client to reflect on their positive experience and express their satisfaction. By doing so, it reinforces the positive emotions associated with the experience and helps to solidify their satisfaction. This can lead to a higher CSI as the client's positive feelings are reinforced and remembered.Rate this question:
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- 5.
Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.
Correct Answer
photoExplanation
To add to your TEC (Training and Education Center), it is important to have a photo with your new client in front of their new vehicle. This photo can serve as visual evidence of the successful interaction and can be used for training purposes or to showcase your expertise and customer satisfaction to potential clients.Rate this question:
- 6.
What type of images should be in your TEC?
- A.
Family Photos
- B.
Clip Art
- C.
Pictures of the make you sell
- D.
Photos of happy clients
Correct Answer(s)
A. Family Photos
C. Pictures of the make you sell
D. Photos of happy clientsExplanation
The TEC (Technology Enhanced Classroom) should include various types of images that are relevant to the purpose of the classroom. Family photos can create a warm and welcoming environment for students. Pictures of the products or services that the classroom is focused on can help in providing visual examples and enhancing learning. Photos of happy clients can serve as testimonials or success stories, motivating and inspiring students. Including these types of images can make the TEC more engaging and relatable for the students.Rate this question:
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- 7.
Your TEC is the story of your client.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Your TEC is the story of you!Rate this question:
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- 8.
How should you ask your new client for referrals?
- A.
Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
- B.
Ask for names and numbers of friends or family who own the make you sell.
Correct Answer
A. Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.Explanation
When asking your new client for referrals, it is effective to ask for the names and numbers of the first 3 people they are going to show their new vehicle off to. This approach not only shows that you are interested in their excitement and satisfaction with their new purchase, but it also allows you to reach out to potential customers who may be interested in the same make or model of the vehicle. By targeting individuals who are likely to have similar preferences, there is a higher chance of generating successful referrals and expanding your customer base.Rate this question:
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Current Version
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Mar 20, 2023Quiz Edited by
ProProfs Editorial Team -
Nov 26, 2014Quiz Created by
Dhalseth
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