02 TEC - Tempe Cdjr

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| By Dhalseth
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02 TEC - Tempe Cdjr - Quiz

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Questions and Answers
  • 1. 

    TEC stands for __________________.

    Correct Answer
    Testimonial Evidence of Character
    Explanation
    TEC stands for Testimonial Evidence of Character. This refers to the type of evidence that involves statements or testimonials from individuals who can vouch for a person's character, integrity, or reputation. It is often used in legal proceedings or background checks to gather information about a person's behavior, trustworthiness, and moral values. TEC can provide valuable insights into a person's personality and help assess their suitability for certain roles or positions.

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  • 2. 

    What is the purpose of your TEC?

    • A.

      To build the client's confidence

    • B.

      To gain referrals

    • C.

      To help ease the client's purchasing decision

    • D.

      To get a vehicle evaluation

    Correct Answer(s)
    A. To build the client's confidence
    B. To gain referrals
    C. To help ease the client's purchasing decision
    Explanation
    The purpose of the TEC (Technical Evaluation Committee) is to build the client's confidence, gain referrals, and help ease the client's purchasing decision. By showcasing technical expertise and knowledge during the evaluation process, the TEC aims to instill trust and confidence in the client, making them more likely to choose the product or service. Additionally, a positive experience with the TEC can lead to referrals, as satisfied clients may recommend the product or service to others. Lastly, the TEC assists clients in making informed purchasing decisions by providing them with valuable insights and guidance.

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  • 3. 

    The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The TEC, which stands for Technology Enabled Conversation, helps to demonstrate to potential clients that you are not just a typical car salesman. By utilizing technology and engaging in meaningful conversations, the TEC approach shows that you are knowledgeable, trustworthy, and genuinely interested in helping the client find the right car for their needs. This sets you apart from the negative stereotype often associated with car salespeople and helps to build a positive relationship with the client.

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  • 4. 

    CSI (Customer Satisfaction Index) increases dramatically when the client...

    • A.

      Has time to think about their experience.

    • B.

      Is immediately reminded of their positive experience by writing a testimonial letter.

    • C.

      Is sent a survey regarding their salesperson's performance

    Correct Answer
    B. Is immediately reminded of their positive experience by writing a testimonial letter.
    Explanation
    When a client is immediately reminded of their positive experience by writing a testimonial letter, it can significantly increase the CSI (Customer Satisfaction Index). This is because writing a testimonial letter allows the client to reflect on their positive experience and express their satisfaction. It serves as a reminder of the positive aspects of their interaction with the company, which can enhance their overall satisfaction and perception of the company's services.

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  • 5. 

    Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.

    Correct Answer
    photo
    Explanation
    To add to your TEC (Training and Experience Checklist), it is important to have a photo with your new client in front of their new vehicle. This could be a way to document and showcase your interaction with the client and the successful completion of their purchase. The photo can serve as evidence of your professional relationship and can be used for promotional purposes or to build credibility with potential clients.

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  • 6. 

    What type of images should be in your TEC?

    • A.

      Family Photos

    • B.

      Clip Art

    • C.

      Pictures of the make you sell

    • D.

      Photos of happy clients

    Correct Answer(s)
    A. Family Photos
    C. Pictures of the make you sell
    D. Photos of happy clients
    Explanation
    The images that should be in your TEC (Technology-Enabled Classroom) include Family Photos, Pictures of the make you sell, and Photos of happy clients. Family photos can create a welcoming and personal atmosphere in the classroom. Pictures of the make you sell can be used to showcase your products and generate interest among students. Photos of happy clients can serve as testimonials and demonstrate the success of your business.

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  • 7. 

    Your TEC is the story of your client.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Your TEC is the story of you!

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  • 8. 

    How should you ask your new client for referrals?

    • A.

      Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.

    • B.

      Ask for names and numbers of friends or family who own the make you sell.

    Correct Answer
    A. Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
    Explanation
    Asking for the names and numbers of the first 3 people the new client is going to show their new vehicle off to is a good way to ask for referrals. This approach allows the client to think about who they are excited to share their new purchase with, and it shows that the salesperson is interested in their personal connections. By asking for specific names and numbers, it makes it easier for the client to provide referrals and for the salesperson to follow up with those individuals.

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  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 07, 2014
    Quiz Created by
    Dhalseth

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