02 TEC - Cutrubus Kia
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Questions and Answers
- 1.
TEC stands for __________________.
Explanation
TEC stands for Testimonial Evidence of Character. This refers to evidence or statements provided by individuals who can vouch for someone's character, integrity, or reputation. Testimonial evidence can be used in various contexts, such as legal proceedings, job applications, or personal references. It helps to establish the credibility and trustworthiness of an individual based on the opinions and experiences of others.Rate this question:
- 2.
What is the purpose of your TEC?
- A.
To build the client's confidence
- B.
To gain referrals
- C.
To help ease the client's purchasing decision
- D.
To get a vehicle evaluation
Correct Answer(s)
A. To build the client's confidence
B. To gain referrals
C. To help ease the client's purchasing decisionExplanation
The purpose of the TEC (Technical Evaluation Committee) is to build the client's confidence, gain referrals, and help ease the client's purchasing decision. By providing a thorough technical evaluation of the product or service, the TEC aims to instill trust and confidence in the client. Additionally, by delivering a positive experience and addressing any concerns or doubts, the TEC can encourage the client to refer others to the company. Lastly, the TEC's role is to assist the client in making an informed purchasing decision by providing relevant information and guidance.Rate this question:
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- 3.
The TEC helps to show the potential client that you are not simply the "stereotypical" car salesman.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The TEC (Technology Enabled Customer) helps to demonstrate to potential clients that you are not just a typical car salesman. By utilizing technology and incorporating it into your sales process, you can showcase your knowledge, expertise, and professionalism. This can help build trust and credibility with clients, showing them that you are not just trying to make a quick sale but genuinely care about their needs and providing them with the best possible experience.Rate this question:
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- 4.
CSI (Customer Satisfaction Index) increases dramatically when the client...
- A.
Has time to think about their experience.
- B.
Is immediately reminded of their positive experience by writing a testimonial letter.
- C.
Is sent a survey regarding their salesperson's performance
Correct Answer
B. Is immediately reminded of their positive experience by writing a testimonial letter.Explanation
When a client is immediately reminded of their positive experience by writing a testimonial letter, it can significantly increase the CSI (Customer Satisfaction Index). This is because writing a testimonial letter allows the client to reflect on their positive experience and express their satisfaction. It serves as a reminder of the positive aspects of their interaction with the company, which can enhance their overall satisfaction and perception of the company's services.Rate this question:
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- 5.
Be sure to get a _________ with your new client, in front of their new vehicle, to add to your TEC.
Correct Answer
photoExplanation
To add to your TEC (Training and Experience Checklist), it is important to have a photo with your new client in front of their new vehicle. This photo serves as evidence of your interaction with the client and showcases your ability to establish a connection and build trust. It also adds a personal touch to your TEC, making it more engaging and memorable.Rate this question:
- 6.
What type of images should be in your TEC?
- A.
Family Photos
- B.
Clip Art
- C.
Pictures of the make you sell
- D.
Photos of happy clients
Correct Answer(s)
A. Family Photos
C. Pictures of the make you sell
D. Photos of happy clientsExplanation
The images that should be in your TEC (Technology-Enabled Classroom) include family photos, pictures of the make you sell, and photos of happy clients. These types of images help create a personalized and engaging environment for students, allowing them to connect with their own lives and interests. Family photos can foster a sense of community and belonging, while pictures of the make you sell can showcase the products or services you offer. Photos of happy clients can serve as testimonials and demonstrate the positive impact of your work.Rate this question:
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- 7.
Your TEC is the story of your client.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Your TEC is the story of you!Rate this question:
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- 8.
How should you ask your new client for referrals?
- A.
Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.
- B.
Ask for names and numbers of friends or family who own the make you sell.
Correct Answer
A. Ask for the names and numbers of the first 3 people they are going to show their new vehicle off to.Explanation
When asking your new client for referrals, it is important to ask for the names and numbers of the first 3 people they are going to show their new vehicle off to. This approach not only shows that you are interested in their excitement and enthusiasm about their new purchase, but it also allows you to potentially connect with individuals who may be interested in purchasing a similar vehicle. By asking for specific individuals who are likely to be interested in the make you sell, you increase your chances of getting quality referrals.Rate this question:
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Current Version
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Apr 22, 2024Quiz Edited by
ProProfs Editorial Team -
Nov 26, 2014Quiz Created by
Dhalseth
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