PKT - Merchant Policy (Mo Team)

Merchants are allowed to raise a ticket for order reconciliation for orders that are older than 3 months. This means that if there are any discrepancies or issues with an order that occurred more than 3 months ago, the merchant can still request a review or resolution for it. This time frame allows for a reasonable period within which the merchant can identify and address any problems related to older orders.

In case of repeat complaints of counterfeit products against a merchant, the appropriate action would be to permanently suspend the merchant and also take legal actions against them. This is necessary to protect consumers from purchasing counterfeit products and to discourage merchants from engaging in such illegal activities. By permanently suspending the merchant, it ensures that they cannot continue to sell counterfeit products, and by taking legal actions, it sends a strong message that such behavior will not be tolerated.

The RMA cut-off % will be shared with Merchants on a monthly basis. This means that the percentage of returns, replacements, or refunds allowed by the company will be communicated to the Merchants once every month. This frequency allows for regular updates and adjustments to be made, ensuring that Merchants are aware of the current RMA cut-off % and can manage their operations accordingly.

The correct answer is 4% of selling fee. This means that the merchant will be charged a fee of 4% on the total amount of each item sold. The fee is based on the selling price of the item and is calculated as a percentage. This is the most appropriate option as it directly mentions the selling fee, which is what the question is asking for. The other options, such as 4% of order value or 4% of total payout, do not specifically mention the selling fee and are therefore not correct.

The formula to calculate the merchant performance score is obtained by adding the SLA Adherence percentage and the Good Order percentage, and then dividing the sum by 2. This formula takes into account both the merchant's ability to adhere to service level agreements (SLA Adherence) and their success in maintaining a high percentage of good orders. By averaging these two metrics, the formula provides a balanced assessment of the merchant's overall performance.

If a merchant is found committing fraud, an amount equivalent to 10 times the order value will be debited from the Merchant's Payout. This means that the merchant will have to pay back ten times the amount of the order value as a penalty for their fraudulent actions.

The correct answer is 3 because there are three main sections in the merchant policy for Merchant Performance.

The given answer suggests that customer rating does impact merchant performance, but only to a certain extent, specifically 10%. This implies that while customer rating does play a role in determining merchant performance, it is not the sole factor and is only a minor influence. Other factors such as product quality, customer service, and pricing may also contribute to merchant performance.

To increase the Good Order %, the merchant should focus on reducing the number of RMA (Return Merchandise Authorization) orders. RMA orders are usually initiated when customers return products due to various reasons such as defects or dissatisfaction. By minimizing the occurrence of RMA orders, the merchant can improve the overall percentage of successful orders, indicating higher customer satisfaction and fewer returns. This can lead to increased revenue and a better reputation for the merchant.

The correct answer is "twice in a week". This means that for merchants who have a high performance score above the threshold set by the company, payments will be made twice in a week. This indicates that these high-performing merchants will receive their payments more frequently than others, allowing them to have better cash flow and potentially incentivizing them to continue performing well.