Nonverbal Behavior, Workplace Etiquette And Email Etiquette

103 Questions | Total Attempts: 815

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Nonverbal Behavior, Workplace Etiquette And Email Etiquette

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Questions and Answers
  • 1. 
    Whenever you enter a room for the first time, it takes only a few seconds for people you’ve never met to form perceptions about you and your abilities.
    • A. 

      True

    • B. 

      False

  • 2. 
    Watches should be
    • A. 

      Brightly coloured

    • B. 

      Simple, with a leather or metal strap

    • C. 

      Large and flashy

    • D. 

      Simple, with your favorite sports team logo on the watch strap

  • 3. 
    Fingernails should always be long so you can reach the top of your keyboard
    • A. 

      True

    • B. 

      False

  • 4. 
    Your tie should be a representation of what you like. If you love cooking, its ok to wear a tie with giant bacon strips on it, as long as it's tastefully done.
    • A. 

      True

    • B. 

      False

  • 5. 
    Rings and jewlerey should be kept to a minimum
    • A. 

      True

    • B. 

      False

  • 6. 
    Men should be aware of all the following grooming tips, except for:
    • A. 

      Your face should be cleanly shaven or well-maintained

    • B. 

      It is best practice to brush your teeth or have a piece of gum after meals

    • C. 

      A strong musky spray is important when meeting clients

    • D. 

      Hands and nails should be well maintained

  • 7. 
    Shoes for both men and women should be
    • A. 

      Should be steel-toed for protection

    • B. 

      Should be open-toed for comfort

    • C. 

      Should be brightly coloured and used as an accent piece because a 'pop' of colour is the latest trend in fashion.

    • D. 

      Cleaned and polished

  • 8. 
    In etiquette-attire best practice, navey blue, khaki, white, gray and black should be staple colours when chosing your wardrobe for work.
    • A. 

      True

    • B. 

      False

  • 9. 
    Some of the perceptions people can form solely from your appearance are:
    • A. 

      Your professionalism

    • B. 

      If you went to a post secondary institution

    • C. 

      Your level of sophistication

    • D. 

      Your age

    • E. 

      Your department / field of work

    • F. 

      Your intelligence

    • G. 

      Your credibility

  • 10. 
    Your suit should be worn with a collared shirt or blouse. When looking to puracshe a suit, it is a good idea to twist your suit and hold it for a few seconds to see if it wrinkles. If it does, it may not be a good purchase - since you will be constantly moving.
    • A. 

      True

    • B. 

      False

  • 11. 
    Taking a call on your cell phone during a business meeting is acceptable:
    • A. 

      All the time

    • B. 

      Only if you excuse yourself before answering the call

    • C. 

      Only if you advise members of the meeting before the meeting begins

  • 12. 
    Emails and telephone calls should be responded to:
    • A. 

      The same day that they are received

    • B. 

      As soon as possible

    • C. 

      Within 24 hours

  • 13. 
    In business, direct eye contact should be made:
    • A. 

      30-40 percent of the time

    • B. 

      50-60 percent of the time

    • C. 

      40-60 percent of the time

  • 14. 
    Texting on your cell phone during a business meeting is acceptable:
    • A. 

      Only if you are discreet

    • B. 

      Only if you are waiting for an important text message

    • C. 

      Never

  • 15. 
    Good ethics is based on:
    • A. 

      A set of values

    • B. 

      Legal rules of ethics

    • C. 

      How you were raised

  • 16. 
    True ethics means:
    • A. 

      Holding yourself to a high standard of what is right

    • B. 

      Following the rules of ethics so you don't get into trouble

    • C. 

      Doing what your superiors feel is true ethics

  • 17. 
    If you are a salaried employee of your company, it is acceptable to com in a few minutes late or leave a few minutes early
    • A. 

      True

    • B. 

      False

  • 18. 
    If your asks you to tell a client that they are not in when they really are it is acceptable to do so since they are your superior
    • A. 

      True

    • B. 

      Falso

  • 19. 
    In business, the corporate culture is always hierarchical
    • A. 

      True

    • B. 

      Falso

  • 20. 
    Within the same industry, rules vary slightly from office to office
    • A. 

      True

    • B. 

      Falso

  • 21. 
    Jokes are always a good way to clear tension in the office
    • A. 

      True

    • B. 

      False

  • 22. 
    It is a good idea to take responsibility for your mistakes at work only if you believe that someone will notice
    • A. 

      True

    • B. 

      False

  • 23. 
    When initiating small talk, be attuned to the other person's
  • 24. 
    When making small talk do not______________the conversation.
  • 25. 
    Using profanity at work is_____________________acceptable
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