Nonverbal Behavior, Workplace Etiquette, And Email Etiquette Quiz

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  • 1/94 Questions

    When writing an email, your paragraphs should be -

    • Short
    • Long
    • In big fonts making them easier to read
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About This Quiz

Are you ready to play this nonverbal behavior, workplace etiquette, and email etiquette quiz? These can include communication that uses hand gestures, eye contact, body language, appearance, facial expressions as well as the tone of voice. Workplace behavior and etiquette are very important. All these help in maintaining a healthy and professional working environment. Here are so many questions that will enlighten you more on the same. All the best to you!

Nonverbal Behavior, Workplace Etiquette, And Email Etiquette Quiz - Quiz

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  • 2. 

    Rings and jewlerey should be kept to a minimum

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Keeping rings and jewelry to a minimum is advisable because it helps to prevent theft or loss. Wearing too much jewelry can attract unwanted attention and make you a target for theft. Additionally, excessive jewelry can be distracting and may not be appropriate for certain occasions or professional settings. By keeping rings and jewelry to a minimum, you can ensure personal safety, maintain a professional appearance, and avoid unnecessary attention.

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  • 3. 

    What does the 'e' in e-mail stand for

    • Egg

    • Express

    • Electronic

    • Elephant

    Correct Answer
    A. Electronic
    Explanation
    The 'e' in e-mail stands for electronic because email is a digital means of sending and receiving messages over the internet. It allows users to exchange written messages, files, and other forms of digital communication electronically, without the need for physical mail or paper-based communication.

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  • 4. 

    Unsolicited or junk e-mail.

    • Ribbon

    • Archive

    • Spam

    • Keyword

    Correct Answer
    A. Spam
    Explanation
    The correct answer is "spam". Spam refers to unsolicited or junk email that is sent to a large number of recipients. It is often used for advertising purposes or to spread malicious content. In the context of the given options, "spam" is the most relevant term as it directly relates to the description provided. The other options, such as "ribbon," "archive," and "keyword," do not specifically pertain to unsolicited emails.

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  • 5. 

    Watches should be

    • Brightly coloured

    • Simple, with a leather or metal strap

    • Large and flashy

    • Simple, with your favorite sports team logo on the watch strap

    Correct Answer
    A. Simple, with a leather or metal strap
    Explanation
    The correct answer is "Simple, with a leather or metal strap" because it suggests that watches should have a minimalist design and be functional. A leather or metal strap is also durable and versatile, making it suitable for different occasions and outfits. This choice prioritizes simplicity and practicality over flashy or trendy designs.

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  • 6. 

    Fingernails should always be long so you can reach the top of your keyboard

    • True

    • False

    Correct Answer
    A. False
    Explanation
    This statement is incorrect. Fingernails should not always be long to reach the top of the keyboard. In fact, long fingernails can make typing difficult and can lead to typing errors. It is recommended to keep fingernails short for better typing accuracy and comfort.

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  • 7. 

    Which of the following is the place you would check to see any recent messages sent to you?

    • Junk email folder

    • Inbox

    • Sent Items

    Correct Answer
    A. Inbox
    Explanation
    The Inbox is where all your good (not junk) email goes when it is sent to you.

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  • 8. 

    To check my spelling when sending an email I can use the                     feature.

    • Spell check

    • Fix it when I hit send

    • Bcc

    • Attach a file

    Correct Answer
    A. Spell check
    Explanation
    The feature mentioned in the question that can be used to check spelling when sending an email is "spell check".

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  • 9. 

    Bad table manners can break a potential business deal

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Having bad table manners can indeed break a potential business deal. When conducting business, it is important to make a good impression and demonstrate professionalism. Table manners are a reflection of one's etiquette and social skills, and they can greatly impact how others perceive and judge an individual. If someone displays poor table manners, such as chewing with their mouth open, talking with food in their mouth, or being rude to waitstaff, it can create a negative impression and make others question their professionalism and ability to conduct business effectively. Therefore, it is true that bad table manners can break a potential business deal.

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  • 10. 

    The most appropriate example to begin an email is

    • Hiya!

    • Good morning!

    • What's up?

    • Dude, guess what I did this weekend?!

    Correct Answer
    A. Good morning!
    Explanation
    When in doubt, always err on the side of formality vs. informality.

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  • 11. 

    I should proofread my email before I hit 'send.'

    • True

    • False

    • Why would I do that?

    Correct Answer
    A. True
    Explanation
    One, because doing so will stop you from sending an anger- or sarcastic-ridden note. Two, because you're not as a good a typist as you think you are, and in your physical absence, your writing represents you.

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  • 12. 

    What is the most important thing I should do with every e-mail?

    • Make sure the Subject: field is short, concise and accurate.

    • Have a nice greeting: Hi, Hello, etc.

    • Have a proper sign off: TIA, Sincerely, etc.

    • Spell check, use full sentence structure and use proper grammar..

    • All of the above.

    Correct Answer
    A. All of the above.
    Explanation
    By keeping these issues in mind, you ensure that your email communications are received positively by your contacts, associates, family and friends.

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  • 13. 

    In etiquette-attire best practice, navey blue, khaki, white, gray and black should be staple colours when chosing your wardrobe for work.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement suggests that navy blue, khaki, white, gray, and black are considered staple colors in etiquette-attire best practice for work wardrobe. This implies that these colors are commonly accepted and appropriate for professional settings. Therefore, the correct answer is True.

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  • 14. 

    If someone sends you an email Chain Letter, that asks you to send the email to all your friends or you will have bad luck, or something like that...what should you do???

    • Send it to only your best friends

    • Delete the email - "chain" email is forbidden on all email systems

    • Keep it in your inbox and figure out who to send it to later

    Correct Answer
    A. Delete the email - "chain" email is forbidden on all email systems
    Explanation
    You are NEVER obligated to send such email along the line, in fact you shouldn't participate.

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  • 15. 

    When attending a cocktail party or having Hors d'oeuvres, your right hand should be free of food and drink.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When attending a cocktail party or having hors d'oeuvres, it is considered proper etiquette to keep your right hand free of food and drink. This is because the right hand is typically used for handshakes and greetings, and having it free allows for ease of social interaction. Additionally, keeping the right hand free prevents any potential awkwardness or messiness that may occur from trying to eat or drink with that hand while also engaging in conversation. Therefore, the statement "your right hand should be free of food and drink" is true.

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  • 16. 

    What should you do before sending an e-mail?

    • Proofread

    • Check your spelling and word choice

    • Consider the recipient's communication style

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Before sending an email, it is important to proofread it to check for any errors or mistakes. This ensures that the email is clear and professional. Additionally, checking spelling and word choice is crucial to avoid any misunderstandings or confusion. Lastly, considering the recipient's communication style helps in tailoring the email to their preferences and ensuring effective communication. Therefore, all of the given options are important steps to take before sending an email.

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  • 17. 

    When sending a message, you should copy ("cc"):

    • Everyone in the department – just in case.

    • Your boss and your boss' boss – so they know that you’re working hard.

    • Only those people who absolutely need to know.

    • The whole world. Why not? Everyone else does.

    Correct Answer
    A. Only those people who absolutely need to know.
    Explanation
    When sending a message, it is important to copy only those people who absolutely need to know. This ensures that the information is shared with the relevant individuals who are directly involved or have a need to be aware of the message. Copying everyone in the department or including higher-level management may lead to unnecessary clutter and confusion. Additionally, copying the whole world is not necessary as it may violate privacy and confidentiality.

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  • 18. 

    If you are a salaried employee of your company, it is acceptable to com in a few minutes late or leave a few minutes early

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement is false because being a salaried employee does not necessarily mean that it is acceptable to come in late or leave early. Salaried employees are typically expected to work a set number of hours or fulfill certain responsibilities, and punctuality is still important. While some companies may have flexible work hours or allow for occasional lateness or early departures, it is not a universal rule and would depend on the specific company's policies and expectations.

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  • 19. 

    The Hands-On-Hips gesture is a great way for men to spark romantic attraction.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The hands-on-hips gesture is a relatively aggressive gesture. Though demonstrating confidence is a key element in sparking attraction and interest, it may be a little over the top. That's why this gesture is associated with the emotion of Confidence and not Interest.

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  • 20. 

    Your tie should be a representation of what you like. If you love cooking, its ok to wear a tie with giant bacon strips on it, as long as it's tastefully done.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that it is acceptable to wear a tie with giant bacon strips on it as long as it is tastefully done. However, the correct answer is False. The statement does not say that it is acceptable to wear a tie with giant bacon strips on it, it only says that it is okay if it is tastefully done. Therefore, the statement does not support the idea that wearing a tie with giant bacon strips is acceptable.

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  • 21. 

    Shoes for both men and women should be

    • Should be steel-toed for protection

    • Should be open-toed for comfort

    • Should be brightly coloured and used as an accent piece because a 'pop' of colour is the latest trend in fashion.

    • Cleaned and polished

    Correct Answer
    A. Cleaned and polished
    Explanation
    Keeping shoes clean and polished is important for maintaining their appearance and extending their lifespan. Regular cleaning and polishing can remove dirt, dust, and stains, making the shoes look more presentable. It also helps to prevent the buildup of dirt and grime, which can deteriorate the materials over time. Additionally, polishing the shoes can enhance their shine and give them a polished and professional look. Therefore, it is necessary to clean and polish shoes regularly.

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  • 22. 

    When attending a social function for business, it is not acceptable to have 3 alcoholic beverages

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When attending a social function for business, it is generally considered unprofessional and inappropriate to consume excessive amounts of alcohol. Having three alcoholic beverages may impair judgment, affect behavior, and potentially lead to unprofessional conduct or embarrassing situations. It is advisable to drink responsibly and in moderation in such settings to maintain a professional image and ensure appropriate behavior.

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  • 23. 

    The subject line in an email message...

    • Isn't required really, you should skip it to save time

    • Gives the recipient a clue about the main idea of the message

    • Is the person you are sending the email to

    Correct Answer
    A. Gives the recipient a clue about the main idea of the message
    Explanation
    A subject line is very important! If it is missing, the mail might go to Junk Mail, and a person might not bother opening it, if you didn't bother putting a subject line. It is good form to include it!

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  • 24. 

    What information should be included in any e-mail you send? 

    • Your reason for sending the e-mail

    • Your phone number

    • Your date of birth

    Correct Answer
    A. Your reason for sending the e-mail
    Explanation
    The information that should be included in any email you send is your reason for sending the email. This is important because it helps the recipient understand the purpose of your message and allows them to prioritize and respond accordingly. Including your phone number and date of birth is not necessary unless specifically requested or relevant to the content of the email.

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  • 25. 

    A word or phrase used in a search

    • Distribution list

    • Keyword

    • Address book

    • To-do bar

    Correct Answer
    A. Keyword
    Explanation
    A keyword is a word or phrase that is used in a search. When conducting a search, users enter specific keywords related to the information they are looking for. These keywords help search engines or databases to retrieve relevant results that match the search query. By using keywords, users can narrow down their search and find the most relevant information quickly and efficiently.

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  • 26. 

    It is a good idea to take responsibility for your mistakes at work only if you believe that someone will notice

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Taking responsibility for mistakes at work is always a good idea, regardless of whether or not someone will notice. It shows integrity, accountability, and a willingness to learn and improve. It also helps to build trust and credibility with colleagues and superiors. By taking ownership of our mistakes, we demonstrate professionalism and a commitment to personal and professional growth.

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  • 27. 

    What should you include in the subject line of any e-mail you send?

    • Nothing. The subject line is optional

    • A sentence describing why you are sending the e-mail

    • A short phrase (3 - 5 words) describing the reason for your e-mail

    Correct Answer
    A. A short phrase (3 - 5 words) describing the reason for your e-mail
    Explanation
    In the subject line of any email you send, it is recommended to include a short phrase (3-5 words) that describes the reason for your email. This helps the recipient quickly understand the purpose of the email and prioritize their inbox accordingly.

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  • 28. 

    Which is a positive effect of email etiquette at work?

    • Improved reputation for yourself and your organization

    • Lower salary

    • Ability to type faster

    • Negative interactions with others at work

    Correct Answer
    A. Improved reputation for yourself and your organization
    Explanation
    Email etiquette at work can have a positive effect on improving the reputation for both yourself and your organization. When you communicate professionally and respectfully through email, it reflects positively on your professionalism and can enhance your personal brand. Additionally, by following email etiquette guidelines, you can ensure that your organization is represented in a positive light, fostering trust and credibility with clients, colleagues, and stakeholders. This can lead to increased opportunities, stronger relationships, and a positive image for both you and your organization.

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  • 29. 

    Whenever you enter a room for the first time, it takes only a few seconds for people you’ve never met to form perceptions about you and your abilities.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    When entering a room for the first time, people you've never met will quickly form perceptions about you and your abilities. This is because humans tend to make snap judgments based on initial impressions. These judgments can be influenced by factors such as appearance, body language, and demeanor. Therefore, it is likely that people will form perceptions about you within a few seconds of meeting you for the first time.

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  • 30. 

    A phishing email usually means...

    • An email from a friend about the best places to buy fishing equipment online.

    • An email that has a dirty joke in it.

    • An email that asks for personal information, like passwords, credit card numbers...

    Correct Answer
    A. An email that asks for personal information, like passwords, credit card numbers...
    Explanation
    A phishing email is typically an email that is designed to deceive recipients into providing personal information, such as passwords and credit card numbers. The sender of the email may pretend to be a trusted entity, such as a bank or an online service provider, in order to trick the recipient into divulging sensitive information. This type of email is a common method used by cybercriminals to commit identity theft and financial fraud. It is important to be cautious and avoid providing personal information in response to suspicious emails.

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  • 31. 

    Why is email ethics important?

    • To prevent being terminated

    • To avoid legal issues for the organization and yourself

    • To contribute to the positive reputation of the organization

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    Email ethics is important for several reasons. Firstly, it helps prevent being terminated as unethical email behavior can lead to disciplinary actions or even job loss. Secondly, adhering to email ethics helps avoid legal issues for both the organization and the individual. Violating ethical standards in emails can result in legal consequences such as lawsuits or damage to the organization's reputation. Lastly, practicing email ethics contributes to the positive reputation of the organization by fostering trust, professionalism, and respectful communication. Therefore, all of the above options highlight the importance of email ethics.

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  • 32. 

    When writing a complicated or detailed email, information should be

    • In one long paragraph

    • Short paragraphs

    • Separated into multiple emails

    Correct Answer
    A. Short paragraphs
    Explanation
    Important information is easier to find and comprehend when placed in short paragraphs.

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  • 33. 

    If you don't want to type your name at the end of every email you send, what can you do instead?

    • Don't sign it at all as people know who the email is from

    • Only sign emails being sent to people outside of your organisation

    • Create a signature that will attach to every email you send

    Correct Answer
    A. Create a signature that will attach to every email you send
    Explanation
    By creating a signature that will attach to every email you send, you can avoid the need to manually type your name at the end of each email. This signature will automatically appear at the bottom of your emails, providing your name and any other contact information or message you choose to include. It saves time and ensures consistency in your email communication.

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  • 34. 

    When should you pay attention to spelling and grammar in an e-mail message?

    • Never, e-mail recipients do not expect you to use correct grammar or spelling

    • When sending a message to a teacher

    • When sending a message to a potential employer

    • Always, regardless of who will receive your message

    Correct Answer
    A. Always, regardless of who will receive your message
    Explanation
    Spelling and grammar should always be paid attention to in an email message, regardless of the recipient. This is because proper spelling and grammar reflect professionalism and attention to detail. Even if the recipient is not an employer or a teacher, errors in spelling and grammar can create a negative impression and undermine the credibility of the sender. Therefore, it is important to ensure that emails are written with accuracy and clarity to maintain a professional image.

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  • 35. 

    A smart businessperson always carries the following items with them:

    • Lint roller

    • A hat

    • Sunglasses

    Correct Answer
    A. Lint roller
    Explanation
    Carrying a lint roller is a smart choice for a businessperson because it helps to maintain a professional appearance. Lint or pet hair on clothing can give a sloppy impression, so having a lint roller on hand allows them to quickly remove any unwanted debris and present themselves in a polished manner.

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  • 36. 

    If you click on "reply to all" when sending a message to someone, who has sent you an email...what does this mean???

    • Your reply will be sent to everyone listed on the "to" line of the original email.

    • Your reply will be sent to every teacher in Billerica

    • Your reply will go to everyone in your contacts list

    Correct Answer
    A. Your reply will be sent to everyone listed on the "to" line of the original email.
    Explanation
    Reply to all can lead to confusion if the message really isn't intended for everyone!

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  • 37. 

    In business dress for men/women, tattoos and piercings are acceptable as long as:

    • They are modest in appearance

    • They are in a place that is covered by clothing

    • Your boss approves of it

    Correct Answer
    A. They are in a place that is covered by clothing
    Explanation
    The correct answer is that tattoos and piercings are acceptable in business dress for men/women as long as they are in a place that is covered by clothing. This means that if the tattoos or piercings are not visible when wearing professional attire, they are considered appropriate in a business setting. The other two options, being modest in appearance and having approval from the boss, are not mentioned as requirements for acceptability in this context.

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  • 38. 

    In general, when replying to an email it is best to

    • Reply to all

    • Reply to sender

    • Reply to some

    Correct Answer
    A. Reply to sender
    Explanation
    Do your best to minimize email for yourself and others.

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  • 39. 

    Which of the following is acceptable to send via work email?

    • Jokes

    • Brief status reports & requests for information

    • Inspirational messages

    • Chain letters

    Correct Answer
    A. Brief status reports & requests for information
    Explanation
    Brief status reports and requests for information are acceptable to send via work email because they are professional and related to work-related matters. Jokes, inspirational messages, and chain letters are not appropriate for work email as they can be seen as unprofessional or even spam.

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  • 40. 

    If your asks you to tell a client that they are not in when they really are it is acceptable to do so since they are your superior

    • True

    • Falso

    Correct Answer
    A. Falso
    Explanation
    It is not acceptable to lie to a client about someone's availability, even if they are your superior. Honesty and integrity should be maintained in professional relationships, and providing false information can damage trust and credibility. It is important to communicate openly and transparently with clients, regardless of the hierarchical relationship within the organization.

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  • 41. 

    Good ethics is based on:

    • A set of values

    • Legal rules of ethics

    • How you were raised

    Correct Answer
    A. A set of values
    Explanation
    Good ethics is based on a set of values because values serve as guiding principles that shape an individual's behavior and decision-making. These values act as a moral compass, influencing how one interacts with others, makes ethical choices, and upholds integrity. While legal rules of ethics can provide a framework, they may not always align with personal values or moral obligations. Similarly, how one was raised can influence their values, but it is ultimately the set of values that determines one's ethical conduct.

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  • 42. 

    In business, the corporate culture is always hierarchical

    • True

    • Falso

    Correct Answer
    A. True
    Explanation
    The given statement suggests that in business, the corporate culture is always hierarchical. This means that there is a clear chain of command and decision-making authority flows from the top management to lower-level employees. This hierarchical structure ensures that there is a clear division of labor, accountability, and a clear reporting structure. It also implies that there is a clear distinction between different levels of employees and their roles and responsibilities.

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  • 43. 

    How should email be considered somewhat like a phone call?

    • The tone should always be informal and comfortable

    • You should know your emails are private

    • Emails should be short, concise and to the point, like phone calls

    • Email should never be considered anything like a phone call

    Correct Answer
    A. Emails should be short, concise and to the point, like phone calls
    Explanation
    Emails should be short, concise, and to the point, just like phone calls. Both mediums require clear and efficient communication to effectively convey information. Similar to phone calls, emails should avoid unnecessary details and focus on the main message. By keeping emails brief and concise, recipients can quickly understand and respond to the content, similar to how phone conversations aim for efficiency and clarity.

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  • 44. 

    Choose the best e-mail subject line.

    • 02/25/10 Department Meeting Canceled

    • Come to my office right away

    • OPEN NOW!

    • Question...

    Correct Answer
    A. 02/25/10 Department Meeting Canceled
    Explanation
    The best e-mail subject line is "02/25/10 Department Meeting Canceled" because it is clear and concise, providing important information about the cancellation of a department meeting on a specific date. This subject line would immediately catch the attention of the recipients and inform them about the change in plans.

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  • 45. 

    Including someone in an e-mail message without their name being visible to the other recipients.

    • Signature

    • Blind copy carbon

    • Spam

    • Blind carbon copy

    Correct Answer
    A. Blind carbon copy
    Explanation
    Blind carbon copy (BCC) is the correct answer because it allows the sender to include someone in an email without their name being visible to the other recipients. When using BCC, the recipient's email address is hidden, ensuring their privacy and preventing others from knowing that they were included in the email. This feature is commonly used when sending emails to a large group of people or when the sender wants to keep certain recipients' identities confidential.

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  • 46. 

    Business professional dress for men includes:

    • Suits (two or three piece)

    • Oxford-style shirts with button-down collar

    • Dress shirts or oxford button-down collar

    Correct Answer
    A. Suits (two or three piece)
    Explanation
    The correct answer is suits (two or three piece). Business professional dress for men typically includes wearing suits, which are usually two or three piece outfits consisting of a jacket, trousers, and sometimes a vest. Suits are considered a formal and professional attire choice for men in many business settings. They convey a sense of professionalism, sophistication, and attention to detail. Wearing a suit is a common expectation in industries such as finance, law, and consulting, where a polished and professional appearance is highly valued.

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  • 47. 

    Texting on your cell phone during a business meeting is acceptable:

    • Only if you are discreet

    • Only if you are waiting for an important text message

    • Never

    Correct Answer
    A. Never
    Explanation
    Texting on your cell phone during a business meeting is never acceptable. This is because it shows a lack of respect and engagement towards the meeting and the participants. It can be seen as rude and unprofessional behavior, as it distracts both the person texting and those around them. It is important to fully focus and actively participate in a business meeting to ensure effective communication and collaboration.

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  • 48. 

    Complicated or detailed email messages should be followed up with

    • Email

    • High five

    • Instant Message

    • Pizza

    • Phone Call

    Correct Answer
    A. Phone Call
    Explanation
    If it's complicated, you risk 'no action' or deletion. Follow up with a phone call to answer any questions he/she may have and to avoid a series of additional Q&A emails.

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  • 49. 

    The best way to make several points in an email is:

    • Include all the points in the first paragraph.

    • Include all the points in the last paragraph.

    • Use lists with bullets or numbers.

    • Put it on a banner and rent an airplane to fly over the office pulling the banner.

    Correct Answer
    A. Use lists with bullets or numbers.
    Explanation
    Using lists with bullets or numbers is the best way to make several points in an email because it organizes the information in a clear and concise manner. Lists help to break down complex ideas into smaller, easily digestible points, making it easier for the reader to understand and follow along. Additionally, using bullets or numbers allows the reader to quickly scan through the email and locate specific points of interest without having to read through paragraphs of text. This approach enhances the overall readability and effectiveness of the email communication.

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Quiz Review Timeline (Updated): Sep 3, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Sep 03, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 22, 2013
    Quiz Created by
    Amburgerrr

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