Nonverbal Behavior, Workplace Etiquette, And Email Etiquette Quiz

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1. When writing an email, your paragraphs should be -

Explanation

When writing an email, it is recommended to keep the paragraphs short. Short paragraphs are easier to read and understand, allowing the recipient to quickly grasp the main points being communicated. Long paragraphs can be overwhelming and may cause the reader to lose interest or miss important information. Additionally, using big fonts in paragraphs does not necessarily make them easier to read, as it can disrupt the flow and coherence of the email. Therefore, keeping paragraphs short and concise is the most effective approach when writing emails.

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About This Quiz
Nonverbal Behavior, Workplace Etiquette, And Email Etiquette Quiz - Quiz

Are you ready to play this nonverbal behavior, workplace etiquette, and email etiquette quiz? These can include communication that uses hand gestures, eye contact, body language, appearance, facial expressions as well as the tone of voice. Workplace behavior and etiquette are very important. All these help in maintaining a healthy... see moreand professional working environment. Here are so many questions that will enlighten you more on the same. All the best to you!
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2. Rings and jewlerey should be kept to a minimum

Explanation

Keeping rings and jewelry to a minimum is advisable because it helps to prevent theft or loss. Wearing too much jewelry can attract unwanted attention and make you a target for theft. Additionally, excessive jewelry can be distracting and may not be appropriate for certain occasions or professional settings. By keeping rings and jewelry to a minimum, you can ensure personal safety, maintain a professional appearance, and avoid unnecessary attention.

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3. What does the 'e' in e-mail stand for

Explanation

The 'e' in e-mail stands for electronic because email is a digital means of sending and receiving messages over the internet. It allows users to exchange written messages, files, and other forms of digital communication electronically, without the need for physical mail or paper-based communication.

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4. Unsolicited or junk e-mail.

Explanation

The correct answer is "spam". Spam refers to unsolicited or junk email that is sent to a large number of recipients. It is often used for advertising purposes or to spread malicious content. In the context of the given options, "spam" is the most relevant term as it directly relates to the description provided. The other options, such as "ribbon," "archive," and "keyword," do not specifically pertain to unsolicited emails.

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5. Watches should be

Explanation

The correct answer is "Simple, with a leather or metal strap" because it suggests that watches should have a minimalist design and be functional. A leather or metal strap is also durable and versatile, making it suitable for different occasions and outfits. This choice prioritizes simplicity and practicality over flashy or trendy designs.

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6. Fingernails should always be long so you can reach the top of your keyboard

Explanation

This statement is incorrect. Fingernails should not always be long to reach the top of the keyboard. In fact, long fingernails can make typing difficult and can lead to typing errors. It is recommended to keep fingernails short for better typing accuracy and comfort.

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7. Which of the following is the place you would check to see any recent messages sent to you?

Explanation

The Inbox is where all your good (not junk) email goes when it is sent to you.

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8. To check my spelling when sending an email I can use the                     feature.

Explanation

The feature mentioned in the question that can be used to check spelling when sending an email is "spell check".

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9. Bad table manners can break a potential business deal

Explanation

Having bad table manners can indeed break a potential business deal. When conducting business, it is important to make a good impression and demonstrate professionalism. Table manners are a reflection of one's etiquette and social skills, and they can greatly impact how others perceive and judge an individual. If someone displays poor table manners, such as chewing with their mouth open, talking with food in their mouth, or being rude to waitstaff, it can create a negative impression and make others question their professionalism and ability to conduct business effectively. Therefore, it is true that bad table manners can break a potential business deal.

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10. The most appropriate example to begin an email is

Explanation

When in doubt, always err on the side of formality vs. informality.

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11. I should proofread my email before I hit 'send.'

Explanation

One, because doing so will stop you from sending an anger- or sarcastic-ridden note. Two, because you're not as a good a typist as you think you are, and in your physical absence, your writing represents you.

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12. What is the most important thing I should do with every e-mail?

Explanation

By keeping these issues in mind, you ensure that your email communications are received positively by your contacts, associates, family and friends.

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13. In etiquette-attire best practice, navey blue, khaki, white, gray and black should be staple colours when chosing your wardrobe for work.

Explanation

The given statement suggests that navy blue, khaki, white, gray, and black are considered staple colors in etiquette-attire best practice for work wardrobe. This implies that these colors are commonly accepted and appropriate for professional settings. Therefore, the correct answer is True.

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14. If someone sends you an email Chain Letter, that asks you to send the email to all your friends or you will have bad luck, or something like that...what should you do???

Explanation

You are NEVER obligated to send such email along the line, in fact you shouldn't participate.

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15. When attending a cocktail party or having Hors d'oeuvres, your right hand should be free of food and drink.

Explanation

When attending a cocktail party or having hors d'oeuvres, it is considered proper etiquette to keep your right hand free of food and drink. This is because the right hand is typically used for handshakes and greetings, and having it free allows for ease of social interaction. Additionally, keeping the right hand free prevents any potential awkwardness or messiness that may occur from trying to eat or drink with that hand while also engaging in conversation. Therefore, the statement "your right hand should be free of food and drink" is true.

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16. What should you do before sending an e-mail?

Explanation

Before sending an email, it is important to proofread it to check for any errors or mistakes. This ensures that the email is clear and professional. Additionally, checking spelling and word choice is crucial to avoid any misunderstandings or confusion. Lastly, considering the recipient's communication style helps in tailoring the email to their preferences and ensuring effective communication. Therefore, all of the given options are important steps to take before sending an email.

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17. When sending a message, you should copy ("cc"):

Explanation

When sending a message, it is important to copy only those people who absolutely need to know. This ensures that the information is shared with the relevant individuals who are directly involved or have a need to be aware of the message. Copying everyone in the department or including higher-level management may lead to unnecessary clutter and confusion. Additionally, copying the whole world is not necessary as it may violate privacy and confidentiality.

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18. If you are a salaried employee of your company, it is acceptable to com in a few minutes late or leave a few minutes early

Explanation

The statement is false because being a salaried employee does not necessarily mean that it is acceptable to come in late or leave early. Salaried employees are typically expected to work a set number of hours or fulfill certain responsibilities, and punctuality is still important. While some companies may have flexible work hours or allow for occasional lateness or early departures, it is not a universal rule and would depend on the specific company's policies and expectations.

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19. The Hands-On-Hips gesture is a great way for men to spark romantic attraction.

Explanation

The hands-on-hips gesture is a relatively aggressive gesture. Though demonstrating confidence is a key element in sparking attraction and interest, it may be a little over the top. That's why this gesture is associated with the emotion of Confidence and not Interest.

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20. Your tie should be a representation of what you like. If you love cooking, its ok to wear a tie with giant bacon strips on it, as long as it's tastefully done.

Explanation

The statement suggests that it is acceptable to wear a tie with giant bacon strips on it as long as it is tastefully done. However, the correct answer is False. The statement does not say that it is acceptable to wear a tie with giant bacon strips on it, it only says that it is okay if it is tastefully done. Therefore, the statement does not support the idea that wearing a tie with giant bacon strips is acceptable.

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21. Shoes for both men and women should be

Explanation

Keeping shoes clean and polished is important for maintaining their appearance and extending their lifespan. Regular cleaning and polishing can remove dirt, dust, and stains, making the shoes look more presentable. It also helps to prevent the buildup of dirt and grime, which can deteriorate the materials over time. Additionally, polishing the shoes can enhance their shine and give them a polished and professional look. Therefore, it is necessary to clean and polish shoes regularly.

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22. When attending a social function for business, it is not acceptable to have 3 alcoholic beverages

Explanation

When attending a social function for business, it is generally considered unprofessional and inappropriate to consume excessive amounts of alcohol. Having three alcoholic beverages may impair judgment, affect behavior, and potentially lead to unprofessional conduct or embarrassing situations. It is advisable to drink responsibly and in moderation in such settings to maintain a professional image and ensure appropriate behavior.

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23. The subject line in an email message...

Explanation

A subject line is very important! If it is missing, the mail might go to Junk Mail, and a person might not bother opening it, if you didn't bother putting a subject line. It is good form to include it!

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24. What information should be included in any e-mail you send? 

Explanation

The information that should be included in any email you send is your reason for sending the email. This is important because it helps the recipient understand the purpose of your message and allows them to prioritize and respond accordingly. Including your phone number and date of birth is not necessary unless specifically requested or relevant to the content of the email.

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25. A word or phrase used in a search

Explanation

A keyword is a word or phrase that is used in a search. When conducting a search, users enter specific keywords related to the information they are looking for. These keywords help search engines or databases to retrieve relevant results that match the search query. By using keywords, users can narrow down their search and find the most relevant information quickly and efficiently.

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26. It is a good idea to take responsibility for your mistakes at work only if you believe that someone will notice

Explanation

Taking responsibility for mistakes at work is always a good idea, regardless of whether or not someone will notice. It shows integrity, accountability, and a willingness to learn and improve. It also helps to build trust and credibility with colleagues and superiors. By taking ownership of our mistakes, we demonstrate professionalism and a commitment to personal and professional growth.

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27. What should you include in the subject line of any e-mail you send?

Explanation

In the subject line of any email you send, it is recommended to include a short phrase (3-5 words) that describes the reason for your email. This helps the recipient quickly understand the purpose of the email and prioritize their inbox accordingly.

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28. Which is a positive effect of email etiquette at work?

Explanation

Email etiquette at work can have a positive effect on improving the reputation for both yourself and your organization. When you communicate professionally and respectfully through email, it reflects positively on your professionalism and can enhance your personal brand. Additionally, by following email etiquette guidelines, you can ensure that your organization is represented in a positive light, fostering trust and credibility with clients, colleagues, and stakeholders. This can lead to increased opportunities, stronger relationships, and a positive image for both you and your organization.

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29. Whenever you enter a room for the first time, it takes only a few seconds for people you've never met to form perceptions about you and your abilities.

Explanation

When entering a room for the first time, people you've never met will quickly form perceptions about you and your abilities. This is because humans tend to make snap judgments based on initial impressions. These judgments can be influenced by factors such as appearance, body language, and demeanor. Therefore, it is likely that people will form perceptions about you within a few seconds of meeting you for the first time.

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30. A phishing email usually means...

Explanation

A phishing email is typically an email that is designed to deceive recipients into providing personal information, such as passwords and credit card numbers. The sender of the email may pretend to be a trusted entity, such as a bank or an online service provider, in order to trick the recipient into divulging sensitive information. This type of email is a common method used by cybercriminals to commit identity theft and financial fraud. It is important to be cautious and avoid providing personal information in response to suspicious emails.

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31. Why is email ethics important?

Explanation

Email ethics is important for several reasons. Firstly, it helps prevent being terminated as unethical email behavior can lead to disciplinary actions or even job loss. Secondly, adhering to email ethics helps avoid legal issues for both the organization and the individual. Violating ethical standards in emails can result in legal consequences such as lawsuits or damage to the organization's reputation. Lastly, practicing email ethics contributes to the positive reputation of the organization by fostering trust, professionalism, and respectful communication. Therefore, all of the above options highlight the importance of email ethics.

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32. When writing a complicated or detailed email, information should be

Explanation

Important information is easier to find and comprehend when placed in short paragraphs.

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33. If you don't want to type your name at the end of every email you send, what can you do instead?

Explanation

By creating a signature that will attach to every email you send, you can avoid the need to manually type your name at the end of each email. This signature will automatically appear at the bottom of your emails, providing your name and any other contact information or message you choose to include. It saves time and ensures consistency in your email communication.

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34. When should you pay attention to spelling and grammar in an e-mail message?

Explanation

Spelling and grammar should always be paid attention to in an email message, regardless of the recipient. This is because proper spelling and grammar reflect professionalism and attention to detail. Even if the recipient is not an employer or a teacher, errors in spelling and grammar can create a negative impression and undermine the credibility of the sender. Therefore, it is important to ensure that emails are written with accuracy and clarity to maintain a professional image.

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35. A smart businessperson always carries the following items with them:

Explanation

Carrying a lint roller is a smart choice for a businessperson because it helps to maintain a professional appearance. Lint or pet hair on clothing can give a sloppy impression, so having a lint roller on hand allows them to quickly remove any unwanted debris and present themselves in a polished manner.

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36. If you click on "reply to all" when sending a message to someone, who has sent you an email...what does this mean???

Explanation

Reply to all can lead to confusion if the message really isn't intended for everyone!

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37. In business dress for men/women, tattoos and piercings are acceptable as long as:

Explanation

The correct answer is that tattoos and piercings are acceptable in business dress for men/women as long as they are in a place that is covered by clothing. This means that if the tattoos or piercings are not visible when wearing professional attire, they are considered appropriate in a business setting. The other two options, being modest in appearance and having approval from the boss, are not mentioned as requirements for acceptability in this context.

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38. In general, when replying to an email it is best to

Explanation

Do your best to minimize email for yourself and others.

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39. Which of the following is acceptable to send via work email?

Explanation

Brief status reports and requests for information are acceptable to send via work email because they are professional and related to work-related matters. Jokes, inspirational messages, and chain letters are not appropriate for work email as they can be seen as unprofessional or even spam.

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40. If your asks you to tell a client that they are not in when they really are it is acceptable to do so since they are your superior

Explanation

It is not acceptable to lie to a client about someone's availability, even if they are your superior. Honesty and integrity should be maintained in professional relationships, and providing false information can damage trust and credibility. It is important to communicate openly and transparently with clients, regardless of the hierarchical relationship within the organization.

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41. Good ethics is based on:

Explanation

Good ethics is based on a set of values because values serve as guiding principles that shape an individual's behavior and decision-making. These values act as a moral compass, influencing how one interacts with others, makes ethical choices, and upholds integrity. While legal rules of ethics can provide a framework, they may not always align with personal values or moral obligations. Similarly, how one was raised can influence their values, but it is ultimately the set of values that determines one's ethical conduct.

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42. In business, the corporate culture is always hierarchical

Explanation

The given statement suggests that in business, the corporate culture is always hierarchical. This means that there is a clear chain of command and decision-making authority flows from the top management to lower-level employees. This hierarchical structure ensures that there is a clear division of labor, accountability, and a clear reporting structure. It also implies that there is a clear distinction between different levels of employees and their roles and responsibilities.

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43. How should email be considered somewhat like a phone call?

Explanation

Emails should be short, concise, and to the point, just like phone calls. Both mediums require clear and efficient communication to effectively convey information. Similar to phone calls, emails should avoid unnecessary details and focus on the main message. By keeping emails brief and concise, recipients can quickly understand and respond to the content, similar to how phone conversations aim for efficiency and clarity.

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44. Choose the best e-mail subject line.

Explanation

The best e-mail subject line is "02/25/10 Department Meeting Canceled" because it is clear and concise, providing important information about the cancellation of a department meeting on a specific date. This subject line would immediately catch the attention of the recipients and inform them about the change in plans.

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45. Including someone in an e-mail message without their name being visible to the other recipients.

Explanation

Blind carbon copy (BCC) is the correct answer because it allows the sender to include someone in an email without their name being visible to the other recipients. When using BCC, the recipient's email address is hidden, ensuring their privacy and preventing others from knowing that they were included in the email. This feature is commonly used when sending emails to a large group of people or when the sender wants to keep certain recipients' identities confidential.

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46. Business professional dress for men includes:

Explanation

The correct answer is suits (two or three piece). Business professional dress for men typically includes wearing suits, which are usually two or three piece outfits consisting of a jacket, trousers, and sometimes a vest. Suits are considered a formal and professional attire choice for men in many business settings. They convey a sense of professionalism, sophistication, and attention to detail. Wearing a suit is a common expectation in industries such as finance, law, and consulting, where a polished and professional appearance is highly valued.

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47. Texting on your cell phone during a business meeting is acceptable:

Explanation

Texting on your cell phone during a business meeting is never acceptable. This is because it shows a lack of respect and engagement towards the meeting and the participants. It can be seen as rude and unprofessional behavior, as it distracts both the person texting and those around them. It is important to fully focus and actively participate in a business meeting to ensure effective communication and collaboration.

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48. Complicated or detailed email messages should be followed up with

Explanation

If it's complicated, you risk 'no action' or deletion. Follow up with a phone call to answer any questions he/she may have and to avoid a series of additional Q&A emails.

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49. The best way to make several points in an email is:

Explanation

Using lists with bullets or numbers is the best way to make several points in an email because it organizes the information in a clear and concise manner. Lists help to break down complex ideas into smaller, easily digestible points, making it easier for the reader to understand and follow along. Additionally, using bullets or numbers allows the reader to quickly scan through the email and locate specific points of interest without having to read through paragraphs of text. This approach enhances the overall readability and effectiveness of the email communication.

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50. Your suit should be worn with a collared shirt or blouse. When looking to puracshe a suit, it is a good idea to twist your suit and hold it for a few seconds to see if it wrinkles. If it does, it may not be a good purchase - since you will be constantly moving.

Explanation

When wearing a suit, it is recommended to pair it with a collared shirt or blouse. This is because the collar adds a more formal and polished look to the overall outfit. Additionally, when purchasing a suit, it is advisable to check if it wrinkles easily by twisting it and holding it for a few seconds. If the suit does wrinkle, it may not be a good purchase as wrinkles can be a sign of poor quality fabric and may become a nuisance when constantly moving.

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51. What is a Spam

Explanation

The correct answer is "Unsolicited email which are sent to a large number of recipients." Spam refers to unsolicited emails that are sent to a large number of recipients without their consent. These emails are often promotional or contain irrelevant or unwanted content. They can be a nuisance and can potentially contain harmful links or viruses.

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52. Men should be aware of all the following grooming tips, except for:

Explanation

The given answer states that a strong musky spray is not important when meeting clients. This means that men should not use a strong musky spray when meeting clients. The other options mention grooming tips that men should be aware of, such as keeping their face cleanly shaven or well-maintained, brushing their teeth or having gum after meals, and maintaining well-groomed hands and nails.

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53. True or False: Emails are private and cannot be read or accessed by others.

Explanation

Emails are not always private and can be read or accessed by others. There are various ways in which emails can be intercepted or accessed without the sender or recipient's knowledge or consent. For example, hackers can gain unauthorized access to email accounts, governments can request access to emails for security purposes, and employers can monitor employee emails. Therefore, it is important to be cautious and take necessary security measures when sending sensitive information via email.

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54. The process of organizing, storing, and saving old documents

Explanation

The term "archive" refers to the process of organizing, storing, and saving old documents. It involves systematically categorizing and preserving records, files, or data for future reference or historical purposes. This process ensures that important information is safely stored and easily accessible when needed. Archiving helps in maintaining records, managing data, and preserving valuable documents for long-term storage or retrieval.

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55. To attach a file to an email message you need to first

Explanation

To attach a file to an email message, you need to compose a new email message. This is because when you compose a new email, you are given the option to add attachments by clicking on the attachment icon or using the attach file button. This allows you to browse and select the file you want to attach before sending the email. Clicking the send button will only send the email without any attachments, and clicking the save now button is unrelated to attaching files. Therefore, the correct step is to compose a new email message.

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56. It is acceptable for an employee to give an individual gift to his/her boss

Explanation

Giving individual gifts to one's boss can create the perception of favoritism or a conflict of interest. It may be seen as an attempt to gain preferential treatment or influence decisions. To maintain a fair and professional work environment, it is generally advisable for employees to avoid giving personal gifts to their superiors.

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57. True ethics means:

Explanation

True ethics means holding yourself to a high standard of what is right. This implies that ethical behavior is not merely following a set of rules or doing what others believe is ethical, but rather it involves personal integrity and a commitment to doing what is morally correct. It emphasizes the importance of individual responsibility and accountability in making ethical decisions, regardless of external influences or pressures. By holding oneself to a high standard of what is right, individuals demonstrate a genuine commitment to ethical behavior and contribute to a more ethical and just society.

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58. What is an 'emoticon' used for?

Explanation

An emoticon is a keyboard figure made to express emotions such as smiles, frowns, etc. It is commonly used in email communication to convey emotions or tone that may be difficult to express through text alone. Emoticons are often used to add a sense of friendliness, humor, or sarcasm to written messages, helping to enhance the overall meaning and context of the email.

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59. Why should I use the BCc field?

Explanation

Unless everyone you are emailing knows each other, you need to use the BCc field to protect the privacy of your contacts and not expose their addresses to strangers!

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60. The most important information in an email should be

Explanation

This isn't an Easter egg hunt. Be nice to the recipient, don't make them look for the important stuff.

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61. Jokes are always a good way to clear tension in the office

Explanation

Jokes may not always be a good way to clear tension in the office. While humor can be a useful tool to lighten the atmosphere, it depends on the context and the individuals involved. Some jokes may be inappropriate or offensive, potentially exacerbating tension rather than alleviating it. It is important to consider the sensitivity and diversity of the workplace when using humor as a tension-reliever.

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62. Very important emails should be marked as high priority when

Explanation

Urgent messages should be delivered by phone to ensure the message is both received and understood.

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63. The most important part of an email is

Explanation

A clear and concise subject line tells the recipient exactly what your message is about and whether they need to take action (or not).

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64. When is it appropriate to use the 'Reply to All' button when replying to an e-mail message?

Explanation

The 'Reply to All' button should be used when everyone who received the original message needs to know your reply. This means that if the original email was sent to multiple people and your response is relevant and important for all recipients to see, using 'Reply to All' ensures that everyone is kept in the loop and can stay informed about the conversation.

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65. To send someone a congratulatory or special thank you message, you should:

Explanation

Sending a handwritten note is the best way to send someone a congratulatory or special thank you message because it shows a personal touch and effort. Handwritten notes are more meaningful and sincere compared to electronic forms of communication like emails or electronic cards. It demonstrates that you took the time to write and send a physical note, which can leave a lasting impression on the recipient.

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66. Emails and telephone calls should be responded to:

Explanation

The correct answer is "Within 24 hours." This means that emails and telephone calls should be responded to within a maximum time frame of one day. It is important to address these communications in a timely manner to ensure effective communication and maintain good customer service. Responding within 24 hours shows professionalism and attentiveness to the needs and inquiries of the sender.

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67. In business, direct eye contact should be made:

Explanation

Direct eye contact is important in business as it conveys confidence, trustworthiness, and active listening. However, maintaining eye contact for the entire duration of a conversation can be intimidating or aggressive. On the other hand, avoiding eye contact can be perceived as disinterest or lack of confidence. Therefore, the ideal range for direct eye contact in business is between 40-60 percent of the time. This allows for a balance between establishing rapport and showing respect for the other person's personal space.

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68. An electronic identifier inserted in e-mail messages that can contain text, hyperlinks, pictures, or an electronic Business Card

Explanation

A signature is an electronic identifier inserted in e-mail messages that can contain text, hyperlinks, pictures, or an electronic Business Card. It is commonly used to provide contact information or personal branding at the end of an email. A signature helps to add a professional touch to the email and makes it easier for recipients to get in touch with the sender or access additional information.

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69. How many emotions can the eye-contact gesture indicate?

Explanation

Openness, Confidence, Attentiveness, Suspicion, Frustration

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70. Emails are

Explanation

You may mean for it to be top secret or secret and only between you and the recipient, but don't ever count on it. It's best to not writing anything you wouldn't want the boss or your colleagues to read.

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71. Capitalization is not at all necessary when writing email.

Explanation

Email is often used as an informal means of communication, but it's not instant messaging. Typically, emails are much longer and include information for the recipient for act on. Capitalizing names, places, titles, first letters at the beginning of sentences, etc. helps the reader make sense of what you've written.

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72. Which one of the following is a commonly used web browser

Explanation

Windows Internet Explorer is a commonly used web browser. It has been a popular choice among users for many years and is pre-installed on most Windows operating systems. It offers a user-friendly interface, various features, and compatibility with many websites. However, it has been gradually replaced by other browsers like Mozilla Firefox and Google Chrome, which are known for their faster performance, enhanced security, and better compatibility with modern web technologies. Nonetheless, Windows Internet Explorer still remains a widely recognized and used browser.

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73. Collection of contact e-mail addresses that can be used to send a message to a group.

Explanation

A distribution list is a collection of contact e-mail addresses that can be used to send a message to a group. It allows for easy and efficient communication with multiple recipients by simply selecting the distribution list instead of manually adding each individual email address. An address book typically refers to a personal collection of contact information, while a supply list and file folder are not related to managing e-mail addresses.

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74. To attach a file what do you click on?

Explanation

To attach a file, you would click on the "Paper clip" option. This is because the paper clip symbol is commonly used to represent attachments in various applications and platforms, indicating that clicking on it would allow you to attach a file. The other options, such as "Insert," "New," and "Format," do not typically relate to attaching files.

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75. Professional dress for ladies includes:

Explanation

The correct answer is tights and/or stockings. This is because professional dress for ladies often includes wearing tights and/or stockings as they add a polished and put-together look to an outfit. Tights and stockings are considered appropriate for formal or business settings as they provide coverage for the legs and create a more professional appearance.

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76. Your business cards should be presented only if you are asked

Explanation

Business cards are typically used as a means of introducing oneself and providing contact information in professional settings. It is considered appropriate to proactively offer a business card during networking events, meetings, or when meeting new contacts. Therefore, the statement that business cards should only be presented if asked is incorrect. It is generally advisable to have business cards readily available and offer them when appropriate to make a positive impression and facilitate future communication.

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77. The tone of a professional email message should be:

Explanation

The tone of a professional email message should be conversational. This means that it should be polite, professional, and friendly, but not overly casual or formal. It should strike a balance between being professional and approachable, using language that is clear and concise. The given options of formal and casual are incorrect as they are too extreme for a professional email. The option "Yo, dude! Whassup?" is also incorrect as it is too informal and inappropriate for a professional setting.

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78. I should only forward e-mail when:

Explanation

We all get way too many silly, chain email or emails we didn't ask for in our inbox. Try not to contribute to the noise. Instead, if you cannot take the time to type a comment to each specific person you are forwarding to -- don't forward at all!

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79. Carbon copy others who are

Explanation

Include others and risk unnecessary explanation, delays, additional decision makers, and (potentially mass) confusion.

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80. It is always against company policy to accept gifts from clients

Explanation

The statement contradicts itself by stating that it is always against company policy to accept gifts from clients. Therefore, the correct answer is False, as there may be situations where accepting gifts from clients is allowed or even encouraged, depending on the company's policies and guidelines.

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81. Of the three gestures in this recipe, hands-on-hips, smile, and eye-contact, which one is the most highly differentiated.

Explanation

The smile is the most highly differentiated and can indicate the emotions of Interest, Openness, and Confidence.

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82. What would cause a problem when sending an email.

Explanation

Attaching an executable file can cause a problem when sending an email because executable files can contain viruses or malware. Email providers often have security measures in place to prevent the sending of executable files to protect users from potential harm. Therefore, attempting to attach an executable file may trigger a security alert or result in the email being blocked or rejected by the email service provider.

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83. Taking a call on your cell phone during a business meeting is acceptable:

Explanation

Answering a call on your cell phone during a business meeting is only acceptable if you advise members of the meeting before it begins. This is because it shows respect for their time and allows them to prepare for any potential disruptions. By informing everyone in advance, you are acknowledging the potential need to take a call and ensuring that it does not come as a surprise or distraction during the meeting.

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84. Within the same industry, rules vary slightly from office to office

Explanation

The statement suggests that rules within the same industry may vary slightly from office to office. However, the correct answer is "False" because rules within the same industry are generally standardized and consistent across different offices.

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85. The emotions of Confidence and Openness share which of the following gestures?

Explanation

In addition to eye-contact, they share the arms-open gesture.

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86. Avoid being dressed inappropriately by:

Explanation

Keeping a change of clothing in your office is a useful way to avoid being dressed inappropriately. By having spare clothes available, you can quickly change if you realize that your current outfit is not suitable for a particular situation. This allows you to maintain professionalism and adapt to unexpected circumstances. It is a practical solution that ensures you are always prepared and able to present yourself appropriately, regardless of the dress code or expectations.

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87. Some of the perceptions people can form solely from your appearance are:

Explanation

People can form perceptions about your professionalism based on your appearance, such as how you dress, groom yourself, and present yourself. Your level of sophistication can be inferred from your style and demeanor. Your intelligence can be judged by how you carry yourself and present your ideas. Your credibility can be assessed based on how well you present yourself and if you appear trustworthy.

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88. Determining which clothes are appropriate for your job means:

Explanation

The correct answer is dressing to meet the expectations of those you do business with. When determining which clothes are appropriate for your job, it is important to consider the expectations and standards of the people you interact with professionally. This includes clients, customers, colleagues, and superiors. Dressing appropriately shows respect and professionalism, and helps to build a positive impression and trust with others in a business setting. It is not solely about fitting in with your company or following fashion trends, but rather about meeting the expectations of those you do business with.

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89. What is the rule about replying to someone in email??

Explanation

prompt reply to an email is nice, but not required- it's your life and email shouldn't control it!

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90. The eye-contact gesture can indicate which of the following emotions?

Explanation

The eye-contact gesture can indicate openness because maintaining eye contact can signal trust, honesty, and a willingness to engage with others. It can also indicate frustration as prolonged eye contact or staring can be a sign of irritation or annoyance. Additionally, eye contact can suggest suspicion as someone may maintain eye contact to assess or scrutinize others. Therefore, the correct answer is openness, frustration, and suspicion.

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91. The emotions of Confidence and Frustration share which of the following gestures?

Explanation

Confidence and frustration can both be expressed through eye contact and hands-on-hips gestures. Maintaining eye contact can convey confidence and assertiveness, while placing hands on hips can indicate frustration or impatience. These gestures are nonverbal cues that can help convey emotions without the need for verbal communication.

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92. The emotion of Confidence has a significant degree of gesture overlap with which of the following other emotions (May be more than one)?

Explanation

According to the Emotion Map for Confidence, there is a significant amount of gesture overlap with the emotions of Openness, Arrogance, and Frustration.

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93. The emotions of Confidence and Arrogance share which of the following gestures?

Explanation

Both confidence and arrogance can be expressed through the gesture of steepling, where the fingertips of both hands touch each other while the palms remain apart. This gesture is often associated with a sense of self-assurance and superiority. Similarly, the gesture of placing hands behind the head can also convey confidence and arrogance, as it signifies a relaxed and dominant posture.

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94. Of the three gestures in this recipe, hands-on-hips, smile, and eye-contact, which one is the least differentiated.

Explanation

Both hands-on-hips and eye-contact can indicate up to 5 different emotions. Both are equally low differentiated.

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When writing an email, your paragraphs should be -
Rings and jewlerey should be kept to a minimum
What does the 'e' in e-mail stand for
Unsolicited or junk e-mail.
Watches should be
Fingernails should always be long so you can reach the top of your...
Which of the following is the place you would check to see any recent...
To check my spelling when sending an email I can use...
Bad table manners can break a potential business deal
The most appropriate example to begin an email is
I should proofread my email before I hit 'send.'
What is the most important thing I should do with every e-mail?
In etiquette-attire best practice, navey blue, khaki, white, gray and...
If someone sends you an email Chain Letter, that asks you to send the...
When attending a cocktail party or having Hors d'oeuvres, your...
What should you do before sending an e-mail?
When sending a message, you should copy ("cc"):
If you are a salaried employee of your company, it is acceptable to...
The Hands-On-Hips gesture is a great way for men to spark romantic...
Your tie should be a representation of what you like. If you love...
Shoes for both men and women should be
When attending a social function for business, it is not acceptable to...
The subject line in an email message...
What information should be included in any e-mail you send? 
A word or phrase used in a search
It is a good idea to take responsibility for your mistakes at work...
What should you include in the subject line of any e-mail you send?
Which is a positive effect of email etiquette at work?
Whenever you enter a room for the first time, it takes only a few...
A phishing email usually means...
Why is email ethics important?
When writing a complicated or detailed email, information should be
If you don't want to type your name at the end of every email you...
When should you pay attention to spelling and grammar in an e-mail...
A smart businessperson always carries the following items with them:
If you click on "reply to all" when sending a message to...
In business dress for men/women, tattoos and piercings are acceptable...
In general, when replying to an email it is best to
Which of the following is acceptable to send via work email?
If your asks you to tell a client that they are not in when they...
Good ethics is based on:
In business, the corporate culture is always hierarchical
How should email be considered somewhat like a phone call?
Choose the best e-mail subject line.
Including someone in an e-mail message without their name being...
Business professional dress for men includes:
Texting on your cell phone during a business meeting is acceptable:
Complicated or detailed email messages should be followed up with
The best way to make several points in an email is:
Your suit should be worn with a collared shirt or blouse. When looking...
What is a Spam
Men should be aware of all the following grooming tips, except for:
True or False: Emails are private and cannot be read or accessed by...
The process of organizing, storing, and saving old documents
To attach a file to an email message you need to first
It is acceptable for an employee to give an individual gift to his/her...
True ethics means:
What is an 'emoticon' used for?
Why should I use the BCc field?
The most important information in an email should be
Jokes are always a good way to clear tension in the office
Very important emails should be marked as high priority when
The most important part of an email is
When is it appropriate to use the 'Reply to All' button when...
To send someone a congratulatory or special thank you message, you...
Emails and telephone calls should be responded to:
In business, direct eye contact should be made:
An electronic identifier inserted in e-mail messages that can contain...
How many emotions can the eye-contact gesture indicate?
Emails are
Capitalization is not at all necessary when writing email.
Which one of the following is a commonly used web browser
Collection of contact e-mail addresses that can be used to send a...
To attach a file what do you click on?
Professional dress for ladies includes:
Your business cards should be presented only if you are asked
The tone of a professional email message should be:
I should only forward e-mail when:
Carbon copy others who are
It is always against company policy to accept gifts from clients
Of the three gestures in this recipe, hands-on-hips, smile, and...
What would cause a problem when sending an email.
Taking a call on your cell phone during a business meeting is...
Within the same industry, rules vary slightly from office to office
The emotions of Confidence and Openness share which of the following...
Avoid being dressed inappropriately by:
Some of the perceptions people can form solely from your appearance...
Determining which clothes are appropriate for your job means:
What is the rule about replying to someone in email??
The eye-contact gesture can indicate which of the following emotions?
The emotions of Confidence and Frustration share which of the...
The emotion of Confidence has a significant degree of gesture overlap...
The emotions of Confidence and Arrogance share which of the following...
Of the three gestures in this recipe, hands-on-hips, smile, and...
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