Nonverbal Behavior, Workplace Etiquette, And Email Etiquette Quiz
Are you ready to play this nonverbal behavior, workplace etiquette, and email etiquette quiz? These can include communication that uses hand gestures, eye contact, body language, appearance, facial expressions as well as the tone of voice. Workplace behavior and etiquette are very important. All these help in maintaining a healthy and professional working environment. Here are so many questions that will enlighten you more on the same. All the best to you!
Questions and Answers
- 1.
Whenever you enter a room for the first time, it takes only a few seconds for people you’ve never met to form perceptions about you and your abilities.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
When entering a room for the first time, people you've never met will quickly form perceptions about you and your abilities. This is because humans tend to make snap judgments based on initial impressions. These judgments can be influenced by factors such as appearance, body language, and demeanor. Therefore, it is likely that people will form perceptions about you within a few seconds of meeting you for the first time.Rate this question:
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- 2.
Watches should be
- A.
Brightly coloured
- B.
Simple, with a leather or metal strap
- C.
Large and flashy
- D.
Simple, with your favorite sports team logo on the watch strap
Correct Answer
B. Simple, with a leather or metal strapExplanation
The correct answer is "Simple, with a leather or metal strap" because it suggests that watches should have a minimalist design and be functional. A leather or metal strap is also durable and versatile, making it suitable for different occasions and outfits. This choice prioritizes simplicity and practicality over flashy or trendy designs.Rate this question:
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- 3.
Fingernails should always be long so you can reach the top of your keyboard
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
This statement is incorrect. Fingernails should not always be long to reach the top of the keyboard. In fact, long fingernails can make typing difficult and can lead to typing errors. It is recommended to keep fingernails short for better typing accuracy and comfort.Rate this question:
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- 4.
Your tie should be a representation of what you like. If you love cooking, its ok to wear a tie with giant bacon strips on it, as long as it's tastefully done.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement suggests that it is acceptable to wear a tie with giant bacon strips on it as long as it is tastefully done. However, the correct answer is False. The statement does not say that it is acceptable to wear a tie with giant bacon strips on it, it only says that it is okay if it is tastefully done. Therefore, the statement does not support the idea that wearing a tie with giant bacon strips is acceptable.Rate this question:
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- 5.
Rings and jewlerey should be kept to a minimum
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Keeping rings and jewelry to a minimum is advisable because it helps to prevent theft or loss. Wearing too much jewelry can attract unwanted attention and make you a target for theft. Additionally, excessive jewelry can be distracting and may not be appropriate for certain occasions or professional settings. By keeping rings and jewelry to a minimum, you can ensure personal safety, maintain a professional appearance, and avoid unnecessary attention.Rate this question:
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- 6.
Men should be aware of all the following grooming tips, except for:
- A.
Your face should be cleanly shaven or well-maintained
- B.
It is best practice to brush your teeth or have a piece of gum after meals
- C.
A strong musky spray is important when meeting clients
- D.
Hands and nails should be well maintained
Correct Answer
C. A strong musky spray is important when meeting clientsExplanation
The given answer states that a strong musky spray is not important when meeting clients. This means that men should not use a strong musky spray when meeting clients. The other options mention grooming tips that men should be aware of, such as keeping their face cleanly shaven or well-maintained, brushing their teeth or having gum after meals, and maintaining well-groomed hands and nails.Rate this question:
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- 7.
Shoes for both men and women should be
- A.
Should be steel-toed for protection
- B.
Should be open-toed for comfort
- C.
Should be brightly coloured and used as an accent piece because a 'pop' of colour is the latest trend in fashion.
- D.
Cleaned and polished
Correct Answer
D. Cleaned and polishedExplanation
Keeping shoes clean and polished is important for maintaining their appearance and extending their lifespan. Regular cleaning and polishing can remove dirt, dust, and stains, making the shoes look more presentable. It also helps to prevent the buildup of dirt and grime, which can deteriorate the materials over time. Additionally, polishing the shoes can enhance their shine and give them a polished and professional look. Therefore, it is necessary to clean and polish shoes regularly.Rate this question:
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- 8.
In etiquette-attire best practice, navey blue, khaki, white, gray and black should be staple colours when chosing your wardrobe for work.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The given statement suggests that navy blue, khaki, white, gray, and black are considered staple colors in etiquette-attire best practice for work wardrobe. This implies that these colors are commonly accepted and appropriate for professional settings. Therefore, the correct answer is True.Rate this question:
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- 9.
Some of the perceptions people can form solely from your appearance are:
- A.
Your professionalism
- B.
If you went to a post secondary institution
- C.
Your level of sophistication
- D.
Your age
- E.
Your department / field of work
- F.
Your intelligence
- G.
Your credibility
Correct Answer(s)
A. Your professionalism
C. Your level of sophistication
F. Your intelligence
G. Your credibilityExplanation
People can form perceptions about your professionalism based on your appearance, such as how you dress, groom yourself, and present yourself. Your level of sophistication can be inferred from your style and demeanor. Your intelligence can be judged by how you carry yourself and present your ideas. Your credibility can be assessed based on how well you present yourself and if you appear trustworthy.Rate this question:
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- 10.
Your suit should be worn with a collared shirt or blouse. When looking to puracshe a suit, it is a good idea to twist your suit and hold it for a few seconds to see if it wrinkles. If it does, it may not be a good purchase - since you will be constantly moving.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
When wearing a suit, it is recommended to pair it with a collared shirt or blouse. This is because the collar adds a more formal and polished look to the overall outfit. Additionally, when purchasing a suit, it is advisable to check if it wrinkles easily by twisting it and holding it for a few seconds. If the suit does wrinkle, it may not be a good purchase as wrinkles can be a sign of poor quality fabric and may become a nuisance when constantly moving.Rate this question:
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- 11.
Taking a call on your cell phone during a business meeting is acceptable:
- A.
All the time
- B.
Only if you excuse yourself before answering the call
- C.
Only if you advise members of the meeting before the meeting begins
Correct Answer
C. Only if you advise members of the meeting before the meeting beginsExplanation
Answering a call on your cell phone during a business meeting is only acceptable if you advise members of the meeting before it begins. This is because it shows respect for their time and allows them to prepare for any potential disruptions. By informing everyone in advance, you are acknowledging the potential need to take a call and ensuring that it does not come as a surprise or distraction during the meeting.Rate this question:
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- 12.
Emails and telephone calls should be responded to:
- A.
The same day that they are received
- B.
As soon as possible
- C.
Within 24 hours
Correct Answer
C. Within 24 hoursExplanation
The correct answer is "Within 24 hours." This means that emails and telephone calls should be responded to within a maximum time frame of one day. It is important to address these communications in a timely manner to ensure effective communication and maintain good customer service. Responding within 24 hours shows professionalism and attentiveness to the needs and inquiries of the sender.Rate this question:
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- 13.
In business, direct eye contact should be made:
- A.
30-40 percent of the time
- B.
50-60 percent of the time
- C.
40-60 percent of the time
Correct Answer
C. 40-60 percent of the timeExplanation
Direct eye contact is important in business as it conveys confidence, trustworthiness, and active listening. However, maintaining eye contact for the entire duration of a conversation can be intimidating or aggressive. On the other hand, avoiding eye contact can be perceived as disinterest or lack of confidence. Therefore, the ideal range for direct eye contact in business is between 40-60 percent of the time. This allows for a balance between establishing rapport and showing respect for the other person's personal space.Rate this question:
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- 14.
Texting on your cell phone during a business meeting is acceptable:
- A.
Only if you are discreet
- B.
Only if you are waiting for an important text message
- C.
Never
Correct Answer
C. NeverExplanation
Texting on your cell phone during a business meeting is never acceptable. This is because it shows a lack of respect and engagement towards the meeting and the participants. It can be seen as rude and unprofessional behavior, as it distracts both the person texting and those around them. It is important to fully focus and actively participate in a business meeting to ensure effective communication and collaboration.Rate this question:
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- 15.
Good ethics is based on:
- A.
A set of values
- B.
Legal rules of ethics
- C.
How you were raised
Correct Answer
A. A set of valuesExplanation
Good ethics is based on a set of values because values serve as guiding principles that shape an individual's behavior and decision-making. These values act as a moral compass, influencing how one interacts with others, makes ethical choices, and upholds integrity. While legal rules of ethics can provide a framework, they may not always align with personal values or moral obligations. Similarly, how one was raised can influence their values, but it is ultimately the set of values that determines one's ethical conduct.Rate this question:
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- 16.
True ethics means:
- A.
Holding yourself to a high standard of what is right
- B.
Following the rules of ethics so you don't get into trouble
- C.
Doing what your superiors feel is true ethics
Correct Answer
A. Holding yourself to a high standard of what is rightExplanation
True ethics means holding yourself to a high standard of what is right. This implies that ethical behavior is not merely following a set of rules or doing what others believe is ethical, but rather it involves personal integrity and a commitment to doing what is morally correct. It emphasizes the importance of individual responsibility and accountability in making ethical decisions, regardless of external influences or pressures. By holding oneself to a high standard of what is right, individuals demonstrate a genuine commitment to ethical behavior and contribute to a more ethical and just society.Rate this question:
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- 17.
If you are a salaried employee of your company, it is acceptable to com in a few minutes late or leave a few minutes early
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement is false because being a salaried employee does not necessarily mean that it is acceptable to come in late or leave early. Salaried employees are typically expected to work a set number of hours or fulfill certain responsibilities, and punctuality is still important. While some companies may have flexible work hours or allow for occasional lateness or early departures, it is not a universal rule and would depend on the specific company's policies and expectations.Rate this question:
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- 18.
If your asks you to tell a client that they are not in when they really are it is acceptable to do so since they are your superior
- A.
True
- B.
Falso
Correct Answer
B. FalsoExplanation
It is not acceptable to lie to a client about someone's availability, even if they are your superior. Honesty and integrity should be maintained in professional relationships, and providing false information can damage trust and credibility. It is important to communicate openly and transparently with clients, regardless of the hierarchical relationship within the organization.Rate this question:
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- 19.
In business, the corporate culture is always hierarchical
- A.
True
- B.
Falso
Correct Answer
A. TrueExplanation
The given statement suggests that in business, the corporate culture is always hierarchical. This means that there is a clear chain of command and decision-making authority flows from the top management to lower-level employees. This hierarchical structure ensures that there is a clear division of labor, accountability, and a clear reporting structure. It also implies that there is a clear distinction between different levels of employees and their roles and responsibilities.Rate this question:
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- 20.
Within the same industry, rules vary slightly from office to office
- A.
True
- B.
Falso
Correct Answer
B. FalsoExplanation
The statement suggests that rules within the same industry may vary slightly from office to office. However, the correct answer is "False" because rules within the same industry are generally standardized and consistent across different offices.Rate this question:
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- 21.
Jokes are always a good way to clear tension in the office
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Jokes may not always be a good way to clear tension in the office. While humor can be a useful tool to lighten the atmosphere, it depends on the context and the individuals involved. Some jokes may be inappropriate or offensive, potentially exacerbating tension rather than alleviating it. It is important to consider the sensitivity and diversity of the workplace when using humor as a tension-reliever.Rate this question:
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- 22.
It is a good idea to take responsibility for your mistakes at work only if you believe that someone will notice
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Taking responsibility for mistakes at work is always a good idea, regardless of whether or not someone will notice. It shows integrity, accountability, and a willingness to learn and improve. It also helps to build trust and credibility with colleagues and superiors. By taking ownership of our mistakes, we demonstrate professionalism and a commitment to personal and professional growth.Rate this question:
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- 23.
Determining which clothes are appropriate for your job means:
- A.
Dressing to fit your company
- B.
Dressing to meet the expectations of those you do business with
- C.
Dressing so that you are in style with fashion trends
Correct Answer
B. Dressing to meet the expectations of those you do business withExplanation
The correct answer is dressing to meet the expectations of those you do business with. When determining which clothes are appropriate for your job, it is important to consider the expectations and standards of the people you interact with professionally. This includes clients, customers, colleagues, and superiors. Dressing appropriately shows respect and professionalism, and helps to build a positive impression and trust with others in a business setting. It is not solely about fitting in with your company or following fashion trends, but rather about meeting the expectations of those you do business with.Rate this question:
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- 24.
Avoid being dressed inappropriately by:
- A.
Keeping a change of clothing in your office
- B.
Dressing in a way that is appropriate in any situation
- C.
Dressing in the same manner as your co-workers
Correct Answer
A. Keeping a change of clothing in your officeExplanation
Keeping a change of clothing in your office is a useful way to avoid being dressed inappropriately. By having spare clothes available, you can quickly change if you realize that your current outfit is not suitable for a particular situation. This allows you to maintain professionalism and adapt to unexpected circumstances. It is a practical solution that ensures you are always prepared and able to present yourself appropriately, regardless of the dress code or expectations.Rate this question:
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- 25.
Business professional dress for men includes:
- A.
Suits (two or three piece)
- B.
Oxford-style shirts with button-down collar
- C.
Dress shirts or oxford button-down collar
Correct Answer
A. Suits (two or three piece)Explanation
The correct answer is suits (two or three piece). Business professional dress for men typically includes wearing suits, which are usually two or three piece outfits consisting of a jacket, trousers, and sometimes a vest. Suits are considered a formal and professional attire choice for men in many business settings. They convey a sense of professionalism, sophistication, and attention to detail. Wearing a suit is a common expectation in industries such as finance, law, and consulting, where a polished and professional appearance is highly valued.Rate this question:
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- 26.
Professional dress for ladies includes:
- A.
Washable linen pants/twin sweater set
- B.
Fur coats (depending on the location)
- C.
Tights and/or stockings
Correct Answer
C. Tights and/or stockingsExplanation
The correct answer is tights and/or stockings. This is because professional dress for ladies often includes wearing tights and/or stockings as they add a polished and put-together look to an outfit. Tights and stockings are considered appropriate for formal or business settings as they provide coverage for the legs and create a more professional appearance.Rate this question:
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- 27.
In business dress for men/women, tattoos and piercings are acceptable as long as:
- A.
They are modest in appearance
- B.
They are in a place that is covered by clothing
- C.
Your boss approves of it
Correct Answer
B. They are in a place that is covered by clothingExplanation
The correct answer is that tattoos and piercings are acceptable in business dress for men/women as long as they are in a place that is covered by clothing. This means that if the tattoos or piercings are not visible when wearing professional attire, they are considered appropriate in a business setting. The other two options, being modest in appearance and having approval from the boss, are not mentioned as requirements for acceptability in this context.Rate this question:
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- 28.
A smart businessperson always carries the following items with them:
- A.
Lint roller
- B.
A hat
- C.
Sunglasses
Correct Answer
A. Lint rollerExplanation
Carrying a lint roller is a smart choice for a businessperson because it helps to maintain a professional appearance. Lint or pet hair on clothing can give a sloppy impression, so having a lint roller on hand allows them to quickly remove any unwanted debris and present themselves in a polished manner.Rate this question:
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- 29.
It is always against company policy to accept gifts from clients
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The statement contradicts itself by stating that it is always against company policy to accept gifts from clients. Therefore, the correct answer is False, as there may be situations where accepting gifts from clients is allowed or even encouraged, depending on the company's policies and guidelines.Rate this question:
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- 30.
It is acceptable for an employee to give an individual gift to his/her boss
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Giving individual gifts to one's boss can create the perception of favoritism or a conflict of interest. It may be seen as an attempt to gain preferential treatment or influence decisions. To maintain a fair and professional work environment, it is generally advisable for employees to avoid giving personal gifts to their superiors.Rate this question:
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- 31.
When attending a social function for business, it is not acceptable to have 3 alcoholic beverages
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
When attending a social function for business, it is generally considered unprofessional and inappropriate to consume excessive amounts of alcohol. Having three alcoholic beverages may impair judgment, affect behavior, and potentially lead to unprofessional conduct or embarrassing situations. It is advisable to drink responsibly and in moderation in such settings to maintain a professional image and ensure appropriate behavior.Rate this question:
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- 32.
When attending a cocktail party or having Hors d'oeuvres, your right hand should be free of food and drink.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
When attending a cocktail party or having hors d'oeuvres, it is considered proper etiquette to keep your right hand free of food and drink. This is because the right hand is typically used for handshakes and greetings, and having it free allows for ease of social interaction. Additionally, keeping the right hand free prevents any potential awkwardness or messiness that may occur from trying to eat or drink with that hand while also engaging in conversation. Therefore, the statement "your right hand should be free of food and drink" is true.Rate this question:
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- 33.
Bad table manners can break a potential business deal
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Having bad table manners can indeed break a potential business deal. When conducting business, it is important to make a good impression and demonstrate professionalism. Table manners are a reflection of one's etiquette and social skills, and they can greatly impact how others perceive and judge an individual. If someone displays poor table manners, such as chewing with their mouth open, talking with food in their mouth, or being rude to waitstaff, it can create a negative impression and make others question their professionalism and ability to conduct business effectively. Therefore, it is true that bad table manners can break a potential business deal.Rate this question:
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- 34.
Your business cards should be presented only if you are asked
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Business cards are typically used as a means of introducing oneself and providing contact information in professional settings. It is considered appropriate to proactively offer a business card during networking events, meetings, or when meeting new contacts. Therefore, the statement that business cards should only be presented if asked is incorrect. It is generally advisable to have business cards readily available and offer them when appropriate to make a positive impression and facilitate future communication.Rate this question:
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- 35.
The emotions of Confidence and Frustration share which of the following gestures?
- A.
Eye-contact
- B.
Hands-behind-head
- C.
Steepling
- D.
Hands-on-hips
- E.
Arms-open
Correct Answer(s)
A. Eye-contact
D. Hands-on-hipsExplanation
Confidence and frustration can both be expressed through eye contact and hands-on-hips gestures. Maintaining eye contact can convey confidence and assertiveness, while placing hands on hips can indicate frustration or impatience. These gestures are nonverbal cues that can help convey emotions without the need for verbal communication.Rate this question:
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- 36.
The emotions of Confidence and Openness share which of the following gestures?
- A.
Steepling
- B.
Smile
- C.
Hands-on-hips
- D.
Hands-behind-head
- E.
Eye-contact
Correct Answer(s)
B. Smile
E. Eye-contactExplanation
In addition to eye-contact, they share the arms-open gesture.Rate this question:
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- 37.
How many emotions can the eye-contact gesture indicate?
- A.
1
- B.
2
- C.
3
- D.
4
- E.
5
Correct Answer
E. 5Explanation
Openness, Confidence, Attentiveness, Suspicion, FrustrationRate this question:
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- 38.
The eye-contact gesture can indicate which of the following emotions?
- A.
Nervousness
- B.
Openness
- C.
Frustration
- D.
Secretiveness
- E.
Suspicion
Correct Answer(s)
B. Openness
C. Frustration
E. SuspicionExplanation
The eye-contact gesture can indicate openness because maintaining eye contact can signal trust, honesty, and a willingness to engage with others. It can also indicate frustration as prolonged eye contact or staring can be a sign of irritation or annoyance. Additionally, eye contact can suggest suspicion as someone may maintain eye contact to assess or scrutinize others. Therefore, the correct answer is openness, frustration, and suspicion.Rate this question:
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- 39.
The emotions of Confidence and Arrogance share which of the following gestures?
- A.
Steepling
- B.
Eye-contact
- C.
Hands-on-hips
- D.
Hands-behind-head
- E.
Smile
Correct Answer(s)
A. Steepling
D. Hands-behind-headExplanation
Both confidence and arrogance can be expressed through the gesture of steepling, where the fingertips of both hands touch each other while the palms remain apart. This gesture is often associated with a sense of self-assurance and superiority. Similarly, the gesture of placing hands behind the head can also convey confidence and arrogance, as it signifies a relaxed and dominant posture.Rate this question:
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- 40.
Of the three gestures in this recipe, hands-on-hips, smile, and eye-contact, which one is the least differentiated.
- A.
Hands-on-hips
- B.
Smile
- C.
Eye-contact
Correct Answer(s)
A. Hands-on-hips
C. Eye-contactExplanation
Both hands-on-hips and eye-contact can indicate up to 5 different emotions. Both are equally low differentiated.Rate this question:
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- 41.
Of the three gestures in this recipe, hands-on-hips, smile, and eye-contact, which one is the most highly differentiated.
- A.
Hands-on-hips
- B.
Eye-contact
- C.
Smile
Correct Answer
C. SmileExplanation
The smile is the most highly differentiated and can indicate the emotions of Interest, Openness, and Confidence.Rate this question:
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- 42.
The Hands-On-Hips gesture is a great way for men to spark romantic attraction.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The hands-on-hips gesture is a relatively aggressive gesture. Though demonstrating confidence is a key element in sparking attraction and interest, it may be a little over the top. That's why this gesture is associated with the emotion of Confidence and not Interest.Rate this question:
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- 43.
The emotion of Confidence has a significant degree of gesture overlap with which of the following other emotions (May be more than one)?
- A.
Interest (Romantic)
- B.
Openness
- C.
Frustration
- D.
Suspicion
- E.
Arrogance
Correct Answer(s)
B. Openness
C. Frustration
E. ArroganceExplanation
According to the Emotion Map for Confidence, there is a significant amount of gesture overlap with the emotions of Openness, Arrogance, and Frustration.Rate this question:
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- 44.
Carbon copy others who are
- A.
Directly involved with the content
- B.
Aware of the content
- C.
Are not aware of the content
- D.
Have little involvement with the content
Correct Answer
A. Directly involved with the contentExplanation
Include others and risk unnecessary explanation, delays, additional decision makers, and (potentially mass) confusion.Rate this question:
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- 45.
When writing a complicated or detailed email, information should be
- A.
In one long paragraph
- B.
Short paragraphs
- C.
Separated into multiple emails
Correct Answer
B. Short paragraphsExplanation
Important information is easier to find and comprehend when placed in short paragraphs.Rate this question:
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- 46.
I should proofread my email before I hit 'send.'
- A.
True
- B.
False
- C.
Why would I do that?
Correct Answer
A. TrueExplanation
One, because doing so will stop you from sending an anger- or sarcastic-ridden note. Two, because you're not as a good a typist as you think you are, and in your physical absence, your writing represents you.Rate this question:
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- 47.
The most important information in an email should be
- A.
At the end
- B.
In the beginning
- C.
Dispersed throughout
Correct Answer
B. In the beginningExplanation
This isn't an Easter egg hunt. Be nice to the recipient, don't make them look for the important stuff.Rate this question:
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- 48.
The most appropriate example to begin an email is
- A.
Hiya!
- B.
Good morning!
- C.
What's up?
- D.
Dude, guess what I did this weekend?!
Correct Answer
B. Good morning!Explanation
When in doubt, always err on the side of formality vs. informality.Rate this question:
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- 49.
Very important emails should be marked as high priority when
- A.
You feel it is high priority
- B.
It seems like it could be high priority
- C.
It is urgent
- D.
The information is high priority for the recipient
Correct Answer
D. The information is high priority for the recipientExplanation
Urgent messages should be delivered by phone to ensure the message is both received and understood.Rate this question:
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- 50.
Complicated or detailed email messages should be followed up with
- A.
Email
- B.
High five
- C.
Instant Message
- D.
Pizza
- E.
Phone Call
Correct Answer
E. Phone CallExplanation
If it's complicated, you risk 'no action' or deletion. Follow up with a phone call to answer any questions he/she may have and to avoid a series of additional Q&A emails.Rate this question:
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Sep 03, 2023Quiz Edited by
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Jan 22, 2013Quiz Created by
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