Etraining 3: Unit Management And Ordering Process

12 Questions | Total Attempts: 70

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Process Management Quizzes & Trivia

Questions and Answers
  • 1. 
    What is the price of an OBC intended for safety stock?
    • A. 

      $999.00

    • B. 

      $699.00

    • C. 

      $499.00

    • D. 

      $0

  • 2. 
    Customer Support should only place orders for OBCs which are out-of-warranty replacements, customer damage replacements, or safety stock.
    • A. 

      True

    • B. 

      False

  • 3. 
    What is the price of an out of warranty replacement OBC?
    • A. 

      $699.00

    • B. 

      $999.00

    • C. 

      $499.00

    • D. 

      $0

  • 4. 
    Who should you notify if a customer is asking to order a new OBC intended as an addition to their fleet?
    • A. 

      The customer's Sales Representative

    • B. 

      The customer's CM

    • C. 

      Kim Stenberg or Alyssa Singer

    • D. 

      Amy Schesso

    • E. 

      Send an email to Accounts Receivable

  • 5. 
    Which of the following must be completed when entering an order for a safety stock OBC? (check all that apply)
    • A. 

      Note "Safety Stock" in the memo field of the sales order.

    • B. 

      Note who is placing the order in the "Requested By" field in NetSuite.

    • C. 

      Notify Sales Rep.

  • 6. 
    It's okay to delete a unit from a customer's fleet if they report that the OBC is not functioning.
    • A. 

      True

    • B. 

      False

  • 7. 
    If you complete a warranty swap and no RMA is issued, the "old" DSN should be added back into the pending unit list.
    • A. 

      True

    • B. 

      False

  • 8. 
    Which of the following best defines the primary purpose of a Warranty Swap procedure?
    • A. 

      The process which transfers information from one OBC to another OBC which is typically replacing the original device.

    • B. 

      To change the truck number.

    • C. 

      To delete the unit.

    • D. 

      To re-sync the display and the OBC.

  • 9. 
    After a warranty swap is completed and you've added the DSN back into the PFM, you should adjust the billing start date to what?
    • A. 

      The last day of the following month.

    • B. 

      The first day of the following month.

    • C. 

      60 days from the current date.

    • D. 

      60 days in the past.

  • 10. 
    Upon completion of a Warranty Swap, the customer plans to RMA the replaced unit or a replacement is ordered. Which of the following would be your next action?
    • A. 

      Add the unit back into the Pending Unit List.

    • B. 

      Leave the "old" DSN out of the Pending Unit List.

  • 11. 
    If DSN 1091234 is replacing DSN 1021523, which unit is deleted from the Units tab in order to facilitate the Warranty Swap? (as outlined in step 3 of the Support Center Article)
    • A. 

      1091234

    • B. 

      1021523

  • 12. 
    After an OBC is exchanged, the installation is failing due to the truck number being in use by the old OBC. What should you do?
    • A. 

      Truck number change.

    • B. 

      Delete the old DSN and process as a new install.

    • C. 

      Warranty Swap

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