Etraining 3: Unit Management And Ordering Process

Deleting a unit from a customer's fleet solely based on their report of the OBC not functioning is not okay. The OBC (On-Board Computer) is an important component of the unit, but it does not necessarily warrant the removal of the entire unit from the fleet. It would be more appropriate to troubleshoot and repair the OBC or replace it if necessary, rather than completely deleting the unit. Therefore, the statement is false.

The primary purpose of a Warranty Swap procedure is to transfer information from one OBC (On-Board Computer) to another OBC, which is usually done when the original device needs to be replaced. This ensures that the new OBC has all the necessary data and settings from the old device, allowing for a seamless transition and continuity of operations.

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This statement suggests that Customer Support should only place orders for OBCs (Out-of-Warranty Replacements, Customer Damage Replacements, or Safety Stock). This implies that Customer Support should not place orders for any other type of OBCs, such as regular replacements or new orders. Therefore, the statement is true.

When completing a warranty swap and no RMA (Return Merchandise Authorization) is issued, it means that the product being replaced is not being returned to the manufacturer. In this case, the "old" DSN (Device Serial Number) should be added back into the pending unit list. This ensures that the manufacturer is aware of the status of the device and can track its warranty coverage or any future issues that may arise. Therefore, the statement "True" is correct.

The price of an out-of-warranty replacement OBC is $699.00.

The price of an OBC intended for safety stock is $999.00.

If a customer is asking to order a new OBC intended as an addition to their fleet, the person who should be notified is the customer's Sales Representative. This is because the Sales Representative is the main point of contact for the customer and is responsible for managing the customer's needs and requests. They will be able to assist the customer in placing the order and coordinating the necessary arrangements for adding the new OBC to their fleet.

After a warranty swap is completed and the DSN is added back into the PFM, the billing start date should be adjusted to the first day of the following month. This is because the warranty swap signifies the start of a new warranty period, and it is standard practice to begin billing for the warranty from the beginning of the month following the swap.

When entering an order for a safety stock OBC, it is necessary to note "Safety Stock" in the memo field of the sales order. This ensures that the order is correctly identified as a safety stock order. Additionally, it is important to note who is placing the order in the "Requested By" field in NetSuite. This helps in tracking and communication within the system. Notifying the Sales Rep is not mentioned as a necessary step in the given options, so it is not required.

The correct next action would be to leave the "old" DSN (Device Serial Number) out of the Pending Unit List. This means that the replaced unit should not be added back into the list of units awaiting action. This is because the unit has already been replaced or is planned to be RMA'd (Returned Merchandise Authorization), indicating that it is no longer in the pending state. Adding it back into the list would create confusion and unnecessary duplication of work.

If the installation is failing due to the truck number being in use by the old OBC after an OBC exchange, the correct solution would be to perform a warranty swap. This means replacing the faulty OBC with a new one under warranty. This would resolve the issue with the truck number being in use by the old OBC and allow for a successful installation.