Etraining 3: Unit Management And Ordering Process
- 1.What is the price of an OBC intended for safety stock?
- A.
$999.00
- B.
$699.00
- C.
$499.00
- D.
$0
- 2.Customer Support should only place orders for OBCs which are out-of-warranty replacements, customer damage replacements, or safety stock.
- A.
True
- B.
False
- 3.What is the price of an out of warranty replacement OBC?
- A.
$699.00
- B.
$999.00
- C.
$499.00
- D.
$0
- 4.Who should you notify if a customer is asking to order a new OBC intended as an addition to their fleet?
- A.
The customer's Sales Representative
- B.
The customer's CM
- C.
Kim Stenberg or Alyssa Singer
- D.
Amy Schesso
- E.
Send an email to Accounts Receivable
- 5.Which of the following must be completed when entering an order for a safety stock OBC? (check all that apply)
- A.
Note "Safety Stock" in the memo field of the sales order.
- B.
Note who is placing the order in the "Requested By" field in NetSuite.
- C.
Notify Sales Rep.
- 6.It's okay to delete a unit from a customer's fleet if they report that the OBC is not functioning.
- A.
True
- B.
False
- 7.If you complete a warranty swap and no RMA is issued, the "old" DSN should be added back into the pending unit list.
- A.
True
- B.
False
- 8.Which of the following best defines the primary purpose of a Warranty Swap procedure?
- A.
The process which transfers information from one OBC to another OBC which is typically replacing the original device.
- B.
To change the truck number.
- C.
To delete the unit.
- D.
To re-sync the display and the OBC.
- 9.After a warranty swap is completed and you've added the DSN back into the PFM, you should adjust the billing start date to what?
- A.
The last day of the following month.
- B.
The first day of the following month.
- C.
60 days from the current date.
- D.
60 days in the past.
- 10.Upon completion of a Warranty Swap, the customer plans to RMA the replaced unit or a replacement is ordered. Which of the following would be your next action?
- A.
Add the unit back into the Pending Unit List.
- B.
Leave the "old" DSN out of the Pending Unit List.
- 11.If DSN 1091234 is replacing DSN 1021523, which unit is deleted from the Units tab in order to facilitate the Warranty Swap? (as outlined in step 3 of the Support Center Article)
- A.
1091234
- B.
1021523
- 12.After an OBC is exchanged, the installation is failing due to the truck number being in use by the old OBC. What should you do?
- A.
Truck number change.
- B.
Delete the old DSN and process as a new install.
- C.
Warranty Swap
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