Nl_tmc Bootcamp Final - TSA

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| By CSReadiness
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Quizzes Created: 67 | Total Attempts: 11,097
Questions: 29 | Attempts: 127

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Software Quizzes & Trivia

Final test after completing TMC Bootcamp training.


Questions and Answers
  • 1. 

    A corporate discount code is required to enable Amtrak Direct Connect.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    A corporate discount code is not required to enable Amtrak Direct Connect.

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  • 2. 

    The following direct connect limo vendors are available in Concur without a Select Access Fee.  Check all that apply.

    • A.

      Deem Ground

    • B.

      Limos.com

    • C.

      GroundScope

    • D.

      Groundspan

    • E.

      Dream Limos

    Correct Answer(s)
    B. Limos.com
    C. GroundScope
    D. Groundspan
    Explanation
    The correct answer is limos.com, GroundScope, and Groundspan. These three vendors are available in Concur without a Select Access Fee.

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  • 3. 

    Concur can create a custom passive segment for your TMC for Amtrak Direct Connect bookings.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Concur, a travel management company (TMC), has the capability to generate a custom passive segment specifically for Amtrak Direct Connect bookings. This means that Concur can create a tailored booking segment for clients who use Amtrak Direct Connect, allowing for a seamless integration and streamlined booking process. Therefore, the statement "True" is correct.

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  • 4. 

    The Park 'N Fly confirmation number is included in the GDS passive segment.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The Park 'N Fly confirmation number is not included in the GDS passive segment.

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  • 5. 

    The following fields can be included in your Travel Reservation Email subject. Check all that apply

    • A.

      Date of Departure

    • B.

      Passenger Name

    • C.

      Trip Locator

    • D.

      Trip Name

    • E.

      Trip Destination

    Correct Answer(s)
    A. Date of Departure
    C. Trip Locator
    D. Trip Name
    Explanation
    The correct answer is Date of Departure, Trip Locator, and Trip Name. These fields are typically included in a travel reservation email subject to provide essential information about the trip. The Date of Departure helps the recipient quickly identify when the trip is scheduled. The Trip Locator is a unique identifier that allows easy reference to the specific reservation. The Trip Name provides a brief description or title of the trip. Including these fields in the subject line ensures that the recipient can easily recognize and locate the reservation email.

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  • 6. 

    Concur supports direct bill for car reservations

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Concur, a travel and expense management software, offers the feature of direct bill for car reservations. This means that users can make car reservations through Concur and have the charges directly billed to their company or organization. This feature eliminates the need for employees to pay for car rentals out of pocket and then seek reimbursement, simplifying the process and ensuring timely payment for the service. Therefore, the statement "Concur supports direct bill for car reservations" is true.

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  • 7. 

    Concur supports direct bill for GDS hotel reservations.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Concur does not support direct bill for GDS hotel reservations. This means that users cannot directly charge their hotel reservations to their company's account through Concur. Instead, they would need to provide their personal payment information for the reservation.

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  • 8. 

    Concur ALWAYS allows travelers to cancel cars and hotels

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that Concur, a travel management platform, always allows travelers to cancel their car and hotel reservations. This means that users of Concur have the ability to cancel their bookings for cars and hotels whenever they need to. Therefore, the correct answer is True.

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  • 9. 

    If you upload Non-GDS hotels in Concur Travel, Concur will book the hotel reservation with the hotel.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    When you upload Non-GDS hotels in Concur Travel, Concur will not book the hotel reservation with the hotel. This means that even if you add the Non-GDS hotel information to Concur Travel, the actual booking process will not take place through Concur. Instead, you will need to make the reservation directly with the hotel outside of Concur. Therefore, the statement "Concur will book the hotel reservation with the hotel" is false.

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  • 10. 

    Your customer would like a custom image to display for Preferred vendors, what is the maximum size allowed for that image?

    • A.

      16 x 48

    • B.

      16 x 16

    • C.

      12 x 24

    • D.

      48 x 48

    Correct Answer
    B. 16 x 16
    Explanation
    The maximum size allowed for the custom image to display for Preferred vendors is 16 x 16.

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  • 11. 

    If your customer does not want to allow travelers to book air on Mobile, what setting should be disabled?

    • A.

      Air bookings via Concur Mobile enabled

    • B.

      Enable multiple booking sources capability

    • C.

      Show Flight Finder

    • D.

      Air bookings on Mobile cannot be disabled

    Correct Answer
    A. Air bookings via Concur Mobile enabled
    Explanation
    To prevent travelers from booking air on mobile, the setting "Air bookings via Concur Mobile enabled" should be disabled. This means that the option to book air travel through the Concur Mobile app will be turned off, ensuring that customers cannot make air bookings on their mobile devices.

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  • 12. 

    If a customer wants their default sort for Search by Price set to  Company Preference and Price, how would you do this?

    • A.

      Change the Class of Service Options to "Highest"

    • B.

      Shop by Fares Default set to "Custom" > Primary Sort=Preference Rank, Secondary Sort=Lowest Price

    • C.

      In the Shop by Fares Default dropdown, choose Preference Rank and Lowest Price

    • D.

      Shop by Schedule and Flex Faring Default set to "Custom" > Primary Sort=Preference Rank, Secondary Sort=Lowest Price

    Correct Answer
    B. Shop by Fares Default set to "Custom" > Primary Sort=Preference Rank, Secondary Sort=Lowest Price
    Explanation
    To set the default sort for Search by Price to Company Preference and Price, you need to go to the "Shop by Fares Default" settings and choose "Custom" as the default option. Then, you should set the Primary Sort to Preference Rank and the Secondary Sort to Lowest Price. This will ensure that the search results are sorted according to the customer's preference rank first and then by the lowest price available.

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  • 13. 

    If you customer wants to return both their corporate car vendors and other vendors in results, how can this be done?

    • A.

      Enable 'Always run a General Shop Request for Car Searches'

    • B.

      Checking the box on the discount page to 'Return all Vendors'

    • C.

      Uncheck all the Car Vendors in Travel Vendor Exclusions

    • D.

      Set the Default Car Type to 'No Default Type'

    Correct Answer
    A. Enable 'Always run a General Shop Request for Car Searches'
    Explanation
    Enabling 'Always run a General Shop Request for Car Searches' will ensure that both corporate car vendors and other vendors are included in the search results. This option allows for a broader search, including all available vendors, rather than limiting the search to specific car vendors.

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  • 14. 

    The following vendors are support for E-Receipts in Concur. Check all that apply.

    • A.

      Holiday Inn

    • B.

      Westin

    • C.

      Four Seasons

    • D.

      Best Western

    • E.

      Comfort Suites

    Correct Answer(s)
    A. Holiday Inn
    B. Westin
    E. Comfort Suites
    Explanation
    The correct answer is Holiday Inn, Westin, and Comfort Suites. These three vendors are supported for E-Receipts in Concur.

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  • 15. 

    Orphaned Trip Emails can be disabled by leaving the Orphan Trip Email Subject line blank.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Leaving the Orphan Trip Email Subject line blank can disable Orphaned Trip Emails. This means that if no subject line is specified, the system will not send out any emails related to orphaned trips. Therefore, the statement "Orphaned Trip Emails can be disabled by leaving the Orphan Trip Email Subject line blank" is true.

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  • 16. 

    If your customer uses a Corporate Ghost Card for air reservations, explain how a user can also be allowed to use a personal card.

    • A.

      Check the setting 'Allow users to choose a personal credit card even if they have a custom corporate card for Air and Rail' in the company configuration

    • B.

      Uncheck 'Require for Air' in the Ghost Card set up

    • C.

      Check 'Force users to choose a credit card' in the configuration

    • D.

      Allowing a user to choose a ghost card or a personal card is not possible

    Correct Answer
    A. Check the setting 'Allow users to choose a personal credit card even if they have a custom corporate card for Air and Rail' in the company configuration
    Explanation
    To allow a user to use a personal card in addition to a Corporate Ghost Card for air reservations, the setting 'Allow users to choose a personal credit card even if they have a custom corporate card for Air and Rail' in the company configuration should be checked. This setting gives the user the option to select a personal card during the reservation process, even if they already have a custom corporate card.

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  • 17. 

    Before you can book travel on a newly cloned configuration (i.e. you've created a test configuration) an email must be sent to what email address?

    Correct Answer
    A. [email protected]
    Explanation
    To book travel on a newly cloned configuration, an email must be sent to [email protected].

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  • 18. 

    To display your  agency logo in the upper left corner  for your reseller sites, you must upload you agency logo (JPEG or GIF file) to each of your configurations.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    To display your agency logo in the upper left corner for your reseller sites, you do not need to upload your agency logo to each of your configurations.

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  • 19. 

    A traveler booked a trip that required approval and the trip was auto-canceled by Concur within 20 minutes of making the booking.  What may have caused this?

    • A.

      The user has zDemo/Training/Practice User permission

    • B.

      'Allow Auto Cancel of trips that require approval' is enabled and same day travel and approval is required.

    • C.

      The trip was orphaned

    • D.

      The fare expired

    Correct Answer
    B. 'Allow Auto Cancel of trips that require approval' is enabled and same day travel and approval is required.
    Explanation
    The traveler booked a trip that required approval and the trip was auto-canceled within 20 minutes. This suggests that the "Allow Auto Cancel of trips that require approval" setting was enabled and the traveler's trip met the criteria of same day travel and requiring approval. Therefore, the system automatically canceled the trip as per the configured settings.

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  • 20. 

    Before you can enabled the Trip Cancel setting "Cancel Live Segments and Queue" what additional setting must be enabled? 

    • A.

      Refund request queue

    • B.

      Voided ticket queue

    • C.

      Show refundable ticket checkbox

    • D.

      Reporting queue

    Correct Answer
    A. Refund request queue
    Explanation
    To enable the Trip Cancel setting "Cancel Live Segments and Queue," the additional setting that must be enabled is the Refund request queue. This is because the Trip Cancel setting requires a system in place to handle refund requests for cancelled trips. By enabling the Refund request queue, the system will be able to process and manage these refund requests efficiently.

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  • 21. 

    You've checked the box in the Company Configuration to Allow Ticket Voids, what 2 additional steps need to be taken for this functionality to work?

    • A.

      Voided ticket queue

    • B.

      Refund request queue

    • C.

      Show refundable ticket checkbox

    • D.

      Enable Post-ticket exchange

    Correct Answer(s)
    A. Voided ticket queue
    B. Refund request queue
    Explanation
    To enable the functionality of allowing ticket voids, two additional steps need to be taken. First, a voided ticket queue needs to be set up. This queue will handle all the voided tickets and ensure they are properly managed and processed. Second, a refund request queue should be created. This queue will handle all the refund requests that are generated as a result of ticket voids. By setting up these two queues, the system will be able to effectively manage and process voided tickets and refund requests.

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  • 22. 

    What  Concur functionality can allow a traveler to search multiple cabins, refundable and non-refundable air fares?

    • A.

      Enable "View More Air Fares" Option

    • B.

      Allow user to specify airline for deeper search

    • C.

      Show Flight Finder

    • D.

      Default change flight search option to expanded

    Correct Answer
    A. Enable "View More Air Fares" Option
    Explanation
    Enabling the "View More Air Fares" option allows the traveler to search for multiple cabins, refundable and non-refundable air fares. This functionality provides the user with a wider range of options to choose from when searching for flights, allowing them to compare different fares and cabin classes to find the most suitable option for their needs.

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  • 23. 

    If you would like travelers to  to choose their rule class prior to booking, this can be set up in the Company Configuration using the Rule Class Selection dropdown.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The given statement is true. In order to allow travelers to choose their rule class before booking, the company can set up this option in the Company Configuration by using the Rule Class Selection dropdown. This feature allows travelers to have more control and flexibility in selecting their preferred rule class for their bookings.

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  • 24. 

    Which discount section can be configured by ORG unit?

    • A.

      Cars

    • B.

      Hotel Consortium

    • C.

      Air

    • D.

      All of the above

    Correct Answer
    A. Cars
    Explanation
    The discount section that can be configured by ORG unit is Cars.

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  • 25. 

    Send Account Information option can be used  to create a welcome message that will be sent to new Travel users to provide login information

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The Send Account Information option can be used to create a welcome message that will be sent to new Travel users to provide login information. This means that when a new user signs up for the Travel service, they will receive a message containing their login details. Therefore, the statement is true.

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  • 26. 

    In Import Data, if you use the import type: All User Data Import From Excel, Concur will import just the data on the User Information tab of the User General Information template.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    The statement is false because if you use the import type "All User Data Import From Excel" in Concur's Import Data feature, it will import all the data from the Excel file, not just the data on the User Information tab of the User General Information template.

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  • 27. 

    Your customer just changed their company domain.  Using Import Data, which template can you use to change all of their login IDS to reflect the new domain without losing their Concur Travel History?

    • A.

      User Login Update

    • B.

      User Level System Settings

    • C.

      User Group Membership

    • D.

      User General Information

    Correct Answer
    A. User Login Update
    Explanation
    The correct answer is "User Login Update". This template allows you to update the login IDs of users in the system. By using this template, you can easily change all of the login IDs to reflect the new domain without losing their Concur Travel History. This ensures that the users can continue to access their travel history and other relevant information without any disruption.

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  • 28. 

    If a traveler holds a reservation,The Ticketing Time Deadline is used to determine when to cancel the booking if the user takes no action to complete the reservation?

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The Ticketing Time Deadline is used to determine when to cancel a booking if a traveler holds a reservation but takes no action to complete it. This means that if the traveler does not complete the reservation within the specified time frame, the booking will be automatically canceled. Therefore, the statement is true.

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  • 29. 

    When using View GDS Transaction Logging, what are the only 2 fields that should be filled in when searching for Transaction Logs?  

    • A.

      User's login id like...

    • B.

      Category like...

    • C.

      Configuration

    • D.

      Date Range

    Correct Answer(s)
    A. User's login id like...
    D. Date Range
    Explanation
    When using View GDS Transaction Logging, the only two fields that should be filled in when searching for Transaction Logs are the User's login id like... and the Date Range. These fields are essential for narrowing down the search results and finding the specific transaction logs related to a particular user and within a specific time frame. Other options such as Category like... and Configuration are not necessary for this particular search.

    Rate this question:

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • May 08, 2024
    Quiz Edited by
    ProProfs Editorial Team
  • Apr 24, 2014
    Quiz Created by
    CSReadiness
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