Nh Labs 11/21 Team Meeting Quiz
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Generic "out of order" signs should NEVER be taped to a workstation. If you think it would be helpful to make signage for the back of workstations, send Arie an email and we can discuss creating professional signage to help users swiftly locate affected workstations. Briefly outline the procedure for what you should do if you come across a generic "out of order" sign taped onto a PC:
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The NH Labs 11\/21 Team Meeting Quiz tests knowledge on operational protocols such as handling AV help tickets, managing room scheduling, and proper procedures for submitting time sheet previews. It aims to ensure team readiness and adherence to best practices.
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- 2.
Provide your own mock opening shout-out:
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Provide your own mock closing shout-out:
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Do you have any suggestions for next term? Go crazy!
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Which of the following is NOT true regarding submitting time sheet previews?
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Previews are always due by 5:00PM on the 8th of the month unless announced otherwise by your coordinator.
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Time sheet previews can either come from banweb or my.pdx.edu, just as long as Arie can read them.
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All clock in and out times shown in banweb must match those reflected in TESS exactly.
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Previews must be sent as a reply to Arie's original email that announces time sheet previews (and their respective due dates.)
Correct Answer
A. Time sheet previews can either come from banweb or my.pdx.edu, just as long as Arie can read them.Explanation
The statement "Time sheet previews can either come from banweb or my.pdx.edu, just as long as Arie can read them" is not true. The correct answer is that all clock in and out times shown in banweb must match those reflected in TESS exactly.Rate this question:
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- 6.
You come across an issue with a computer in NH 96. You are unsure of what to do, but know that there are many great resources for situations like this. As far as submitting a ticket is concerned, check ALL that apply:
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Start off by troubleshooting to the best of your abilities.
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If you cannot figure it out on your own, call Mark right away. He knows everything.
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Email the list asking for help.
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Check for available coordinators (Arie, Taylor, Jacob, Amanda, and finally, Monica and Mark) and give them a call.
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Submit a ticket if no one is able to successfully troubleshoot the issue.
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When coming across issues that require admin rights (such as missing software, strange printer errors, etc.), submit the ticket right away.
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Call the library floater.
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Call your buddy in NH 96 or ICC.
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Once you have tried absolutely everything, email the NHlabs list so everyone is aware of what happened in case it pops up again while you are not on shift.
Correct Answer(s)
A. Start off by troubleshooting to the best of your abilities.
A. Check for available coordinators (Arie, Taylor, Jacob, Amanda, and finally, Monica and Mark) and give them a call.
A. Submit a ticket if no one is able to successfully troubleshoot the issue.
A. When coming across issues that require admin rights (such as missing software, strange printer errors, etc.), submit the ticket right away.
A. Call your buddy in NH 96 or ICC.
A. Once you have tried absolutely everything, email the NHlabs list so everyone is aware of what happened in case it pops up again while you are not on shift.Explanation
The correct answer includes a step-by-step process for dealing with the computer issue in NH 96. It suggests starting by troubleshooting to the best of your abilities, then checking for available coordinators and giving them a call. If no one is able to successfully troubleshoot the issue, the next step is to submit a ticket. If the issue requires admin rights, such as missing software or strange printer errors, the ticket should be submitted right away. Additionally, calling your buddy in NH 96 or ICC is recommended. Finally, if all else fails, emailing the NHlabs list to inform everyone of the issue is advised.Rate this question:
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- 7.
Who is responsible for taking care of AV Help Tickets?
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AV Employees
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LCT's
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CAVStechs
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CCL Coordinators
Correct Answer
A. CAVStechsExplanation
CAVStechs are responsible for taking care of AV Help Tickets.Rate this question:
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- 8.
Generic "out of order" signs can be taped on workstations as long as lab attendants use nice, legible handwriting.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that generic "out of order" signs can be taped on workstations as long as lab attendants use nice, legible handwriting. However, this is not true. The use of generic signs may not provide specific information about the problem with the workstation, which can lead to confusion. It is important to provide clear and specific information when indicating that a workstation is out of order.Rate this question:
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- 9.
Who handles ICC room scheduling?
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Lab attendants
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Arie Roskott
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Monica Morillas, but Mark Walker until she returns.
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Professors can handle their own scheduling requests by writing their names on the door schedules/calendars.
Correct Answer
A. Monica Morillas, but Mark Walker until she returns.Explanation
Monica Morillas is responsible for handling ICC room scheduling. However, in her absence, Mark Walker takes over the task until she returns.Rate this question:
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- 10.
A PSU professor wants to schedule a last minute reservation for NH 439. He notices that the previous class was canceled, so NH 439 is now free for the next two hours. Check ALL that apply when it comes to accomodating this request?
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This professor should have emailed [email protected], therefore you cannot help him at all.
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Give him your coordinator's email address and office phone number; she will handle it.
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Since it is for a CRN-bearing course, you might be able to help this professor schedule a last minute request.
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Explain our general protocol and hand him an icchroom card.
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Double check the ICC calendars in order to verify that the room is open.
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Gather specific details for their scheduling needs (what time, how long, what class, instructor, etc.)
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Email the NHlabs list with all of the corresponding information in order to ensure that lab attendants working after you are aware of this change, as well.
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Tell the professor that he can only email [email protected] since he will be charged.
Correct Answer(s)
A. Since it is for a CRN-bearing course, you might be able to help this professor schedule a last minute request.
A. Explain our general protocol and hand him an icchroom card.
A. Double check the ICC calendars in order to verify that the room is open.
A. Gather specific details for their scheduling needs (what time, how long, what class, instructor, etc.)
A. Email the NHlabs list with all of the corresponding information in order to ensure that lab attendants working after you are aware of this change, as well.Explanation
The correct answer is a combination of multiple options. Since it is for a CRN-bearing course, the professor might be able to help schedule a last-minute request. It is important to explain the general protocol and hand the professor an icchroom card. Additionally, it is necessary to double-check the ICC calendars to verify that the room is open. Gathering specific details about the scheduling needs such as the time, duration, class, and instructor is important. Finally, emailing the NHlabs list with all the corresponding information ensures that lab attendants working after the current shift are aware of the change.Rate this question:
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- 11.
We can accommodate non-credit reservations as long as they only take up a very short amount of time (30 minutes or less).
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True
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False
Correct Answer
A. FalseExplanation
We cannot accommodate non-credit reservations if they take up more than 30 minutes of time.Rate this question:
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- 12.
When checking for AV equipment in the morning, you should always check both the metal storage drawer as well as the AV Form folder, which is located in the ICC drop box.
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True
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False
Correct Answer
A. TrueExplanation
In order to ensure that all AV equipment is properly accounted for, it is important to check both the metal storage drawer and the AV Form folder. The metal storage drawer may contain equipment that needs to be set up for the day, while the AV Form folder is where important paperwork and documentation related to the equipment can be found. By checking both of these locations, you can ensure that everything is in order and ready for use. Therefore, the statement is true.Rate this question:
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- 13.
A user comes to the lab attendant desk explaining that she lost her shoe. She desperately needs it, so she asks you to take down her information and contact her if you find her shoe. As far as collecting/holding personal information goes, what is TRUE?
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We will take down a user's contact information even if we do not have an item that has their contact information tied to it because we are nice and love providing quality customer service.
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We will contact a user if their information is tied to an item that has already been turned in (ie. USB, cell phone, notebook, etc.)
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If an item is turned into the desk and we think it may belong to someone, hold off on filling out the lost and found form and email the list asking if anyone remembers someone asking for this item.
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We can take down a user's contact information only if it is organized and clearly labeled on a post-it note.
Correct Answer
A. We will contact a user if their information is tied to an item that has already been turned in (ie. USB, cell phone, notebook, etc.)Explanation
The correct answer is that the lab attendant will contact a user if their information is tied to an item that has already been turned in. This means that if someone has lost an item and it has been found and turned in to the lab attendant, they will contact the user to inform them that their item has been found. This ensures that the user is informed and can retrieve their lost item.Rate this question:
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- 14.
Which of the following is TRUE regarding our after hours policy? **Note: this is outlined in our current SOP**
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Lab attendants can stay after hours only if they are in ICC.
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Lab attendants can stay after hours only if they are in NH96.
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Lab attendants are not permitted to stay after hours in ICC or NH96.
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Lab attendants can stay after hours if they are in any area (NH96 or ICC)
Correct Answer
A. Lab attendants are not permitted to stay after hours in ICC or NH96.Explanation
According to the given answer, lab attendants are not allowed to stay after hours in either ICC or NH96. This means that they must leave the premises once their working hours are over and are not permitted to continue working or staying in the lab beyond the designated hours.Rate this question:
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- 15.
There is no drop-down list for specific teams in the AV Help Ticket form, so if you fill out one of these, you must forward it on to the ccl-mgmt list.
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True
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False
Correct Answer
A. FalseExplanation
The statement states that there is no drop-down list for specific teams in the AV Help Ticket form, which implies that if you fill out the form, you must forward it to the ccl-mgmt list. However, the correct answer is False, suggesting that there is a drop-down list for specific teams in the AV Help Ticket form, and you do not need to forward it to the ccl-mgmt list.Rate this question:
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- 16.
There is no drop-down list for specific teams in the AV Help Ticket form, so if you fill out one of these, you must forward it on to the NHlabs list. LCT tickets do have a dropdown list, so you must select the NHlabs list when filling out this form.
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True
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False
Correct Answer
A. TrueExplanation
The explanation for the given correct answer is that the AV Help Ticket form does not have a drop-down list for specific teams, so if someone fills out a ticket for a specific team, they need to forward it to the NHlabs list. On the other hand, LCT tickets do have a dropdown list, so when filling out this form, one must select the NHlabs list. Therefore, the statement "There is no drop-down list for specific teams in the AV Help Ticket form, so if you fill out one of these, you must forward it on to the NHlabs list. LCT tickets do have a dropdown list, so you must select the NHlabs list when filling out this form" is true.Rate this question:
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- 17.
Arie will always post announcements on the NH labs google site, so you don't have to check your email while on shift.
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True
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False
Correct Answer
A. FalseExplanation
The statement suggests that Arie will always post announcements on the NH labs google site, eliminating the need to check email while on shift. However, the correct answer is False, indicating that Arie may not always post announcements on the NH labs google site, and it is necessary to check email while on shift.Rate this question:
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Current Version
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Apr 20, 2023Quiz Edited by
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Nov 26, 2012Quiz Created by
Brennak
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