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| By Brennak
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Brennak
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Quizzes Created: 6 | Total Attempts: 277
| Attempts: 38 | Questions: 13
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1. We can accommodate non-credit reservations as long as they only take up a very short amount of time (30 minutes or less).

Explanation

We cannot accommodate non-credit reservations if they take up more than 30 minutes of time.

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About This Quiz
Nh Labs 11/21 Team Meeting Quiz - Quiz

The NH Labs 11\/21 Team Meeting Quiz tests knowledge on operational protocols such as handling AV help tickets, managing room scheduling, and proper procedures for submitting time sheet previews. It aims to ensure team readiness and adherence to best practices.

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2. When checking for AV equipment in the morning, you should always check both the metal storage drawer as well as the AV Form folder, which is located in the ICC drop box.

Explanation

In order to ensure that all AV equipment is properly accounted for, it is important to check both the metal storage drawer and the AV Form folder. The metal storage drawer may contain equipment that needs to be set up for the day, while the AV Form folder is where important paperwork and documentation related to the equipment can be found. By checking both of these locations, you can ensure that everything is in order and ready for use. Therefore, the statement is true.

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3. Which of the following is NOT true regarding submitting time sheet previews?

Explanation

The statement "Time sheet previews can either come from banweb or my.pdx.edu, just as long as Arie can read them" is not true. The correct answer is that all clock in and out times shown in banweb must match those reflected in TESS exactly.

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4. A user comes to the lab attendant desk explaining that she lost her shoe. She desperately needs it, so she asks you to take down her information and contact her if you find her shoe. As far as collecting/holding personal information goes, what is TRUE?

Explanation

The correct answer is that the lab attendant will contact a user if their information is tied to an item that has already been turned in. This means that if someone has lost an item and it has been found and turned in to the lab attendant, they will contact the user to inform them that their item has been found. This ensures that the user is informed and can retrieve their lost item.

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5. Arie will always post announcements on the NH labs google site, so you don't have to check your email while on shift.

Explanation

The statement suggests that Arie will always post announcements on the NH labs google site, eliminating the need to check email while on shift. However, the correct answer is False, indicating that Arie may not always post announcements on the NH labs google site, and it is necessary to check email while on shift.

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6. Who handles ICC room scheduling?

Explanation

Monica Morillas is responsible for handling ICC room scheduling. However, in her absence, Mark Walker takes over the task until she returns.

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7. Which of the following is TRUE regarding our after hours policy? **Note: this is outlined in our current SOP**

Explanation

According to the given answer, lab attendants are not allowed to stay after hours in either ICC or NH96. This means that they must leave the premises once their working hours are over and are not permitted to continue working or staying in the lab beyond the designated hours.

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8. There is no drop-down list for specific teams in the AV Help Ticket form, so if you fill out one of these, you must forward it on to the NHlabs list. LCT tickets do have a dropdown list, so you must select the NHlabs list when filling out this form.

Explanation

The explanation for the given correct answer is that the AV Help Ticket form does not have a drop-down list for specific teams, so if someone fills out a ticket for a specific team, they need to forward it to the NHlabs list. On the other hand, LCT tickets do have a dropdown list, so when filling out this form, one must select the NHlabs list. Therefore, the statement "There is no drop-down list for specific teams in the AV Help Ticket form, so if you fill out one of these, you must forward it on to the NHlabs list. LCT tickets do have a dropdown list, so you must select the NHlabs list when filling out this form" is true.

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9. There is no drop-down list for specific teams in the AV Help Ticket form, so if you fill out one of these, you must forward it on to the ccl-mgmt list.

Explanation

The statement states that there is no drop-down list for specific teams in the AV Help Ticket form, which implies that if you fill out the form, you must forward it to the ccl-mgmt list. However, the correct answer is False, suggesting that there is a drop-down list for specific teams in the AV Help Ticket form, and you do not need to forward it to the ccl-mgmt list.

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10. Who is responsible for taking care of AV Help Tickets?

Explanation

CAVStechs are responsible for taking care of AV Help Tickets.

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11. Generic "out of order" signs can be taped on workstations as long as lab attendants use nice, legible handwriting.

Explanation

The statement suggests that generic "out of order" signs can be taped on workstations as long as lab attendants use nice, legible handwriting. However, this is not true. The use of generic signs may not provide specific information about the problem with the workstation, which can lead to confusion. It is important to provide clear and specific information when indicating that a workstation is out of order.

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12. A PSU professor wants to schedule a last minute reservation for NH 439. He notices that the previous class was canceled, so NH 439 is now free for the next two hours. Check ALL that apply when it comes to accomodating this request?

Explanation

The correct answer is a combination of multiple options. Since it is for a CRN-bearing course, the professor might be able to help schedule a last-minute request. It is important to explain the general protocol and hand the professor an icchroom card. Additionally, it is necessary to double-check the ICC calendars to verify that the room is open. Gathering specific details about the scheduling needs such as the time, duration, class, and instructor is important. Finally, emailing the NHlabs list with all the corresponding information ensures that lab attendants working after the current shift are aware of the change.

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13. You come across an issue with a computer in NH 96. You are unsure of what to do, but know that there are many great resources for situations like this. As far as submitting a ticket is concerned, check ALL that apply:

Explanation

The correct answer includes a step-by-step process for dealing with the computer issue in NH 96. It suggests starting by troubleshooting to the best of your abilities, then checking for available coordinators and giving them a call. If no one is able to successfully troubleshoot the issue, the next step is to submit a ticket. If the issue requires admin rights, such as missing software or strange printer errors, the ticket should be submitted right away. Additionally, calling your buddy in NH 96 or ICC is recommended. Finally, if all else fails, emailing the NHlabs list to inform everyone of the issue is advised.

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  • Nov 26, 2012
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We can accommodate non-credit reservations as long as they only take...
When checking for AV equipment in the morning, you should always check...
Which of the following is NOT true regarding submitting time sheet...
A user comes to the lab attendant desk explaining that she lost her...
Arie will always post announcements on the NH labs google site, so you...
Who handles ICC room scheduling?
Which of the following is TRUE regarding our after hours policy?...
There is no drop-down list for specific teams in the AV Help Ticket...
There is no drop-down list for specific teams in the AV Help Ticket...
Who is responsible for taking care of AV Help Tickets?
Generic "out of order" signs can be taped on workstations as...
A PSU professor wants to schedule a last minute reservation for NH...
You come across an issue with a computer in NH 96. You are unsure of...
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