Previews are always due by 5:00PM on the 8th of the month unless announced otherwise by your coordinator.
Time sheet previews can either come from banweb or my.pdx.edu, just as long as Arie can read them.
All clock in and out times shown in banweb must match those reflected in TESS exactly.
Previews must be sent as a reply to Arie's original email that announces time sheet previews (and their respective due dates.)
Start off by troubleshooting to the best of your abilities.
If you cannot figure it out on your own, call Mark right away. He knows everything.
Email the list asking for help.
Check for available coordinators (Arie, Taylor, Jacob, Amanda, and finally, Monica and Mark) and give them a call.
Submit a ticket if no one is able to successfully troubleshoot the issue.
When coming across issues that require admin rights (such as missing software, strange printer errors, etc.), submit the ticket right away.
Call the library floater.
Call your buddy in NH 96 or ICC.
Once you have tried absolutely everything, email the NHlabs list so everyone is aware of what happened in case it pops up again while you are not on shift.
Monica Morillas, but Mark Walker until she returns.
Professors can handle their own scheduling requests by writing their names on the door schedules/calendars.
This professor should have emailed [email protected], therefore you cannot help him at all.
Give him your coordinator's email address and office phone number; she will handle it.
Since it is for a CRN-bearing course, you might be able to help this professor schedule a last minute request.
Explain our general protocol and hand him an icchroom card.
Double check the ICC calendars in order to verify that the room is open.
Gather specific details for their scheduling needs (what time, how long, what class, instructor, etc.)
Email the NHlabs list with all of the corresponding information in order to ensure that lab attendants working after you are aware of this change, as well.
Tell the professor that he can only email [email protected] since he will be charged.
We will take down a user's contact information even if we do not have an item that has their contact information tied to it because we are nice and love providing quality customer service.
We will contact a user if their information is tied to an item that has already been turned in (ie. USB, cell phone, notebook, etc.)
If an item is turned into the desk and we think it may belong to someone, hold off on filling out the lost and found form and email the list asking if anyone remembers someone asking for this item.
We can take down a user's contact information only if it is organized and clearly labeled on a post-it note.
Lab attendants can stay after hours only if they are in ICC.
Lab attendants can stay after hours only if they are in NH96.
Lab attendants are not permitted to stay after hours in ICC or NH96.
Lab attendants can stay after hours if they are in any area (NH96 or ICC)