Business Writing Process Phase II Quiz

49 Questions | Total Attempts: 770

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Business Writing Process Phase II Quiz

Business communication chapter 6 quiz


Questions and Answers
  • 1. 
    Phase 2 of the 3x3 writing process begins with doing which of the following?
    • A. 

      Writing the rough draft

    • B. 

      Deciding how to organize the message

    • C. 

      Selecting a communication channel

    • D. 

      Gathering necessary information

  • 2. 
    Spencer has been asked to find out what features his customers consider most important when purchasing a car. Probably the most useful way to research this information would be by
    • A. 

      Searching manually.

    • B. 

      Searching electronically.

    • C. 

      Investigating primary sources.

    • D. 

      Experimenting scientifically.

  • 3. 
    Select the statement that most accurately describes brainstorming. 
    • A. 

      The goal of a brainstorming session is quality, not quantity.

    • B. 

      Critique and evaluate each idea as it is presented during a brainstorming session.

    • C. 

      To encourage the maximum number of ideas, avoid defining the problem at the beginning of a brainstorming session.

    • D. 

      A brainstorming session should be kept short and have an established time limit.

  • 4. 
    Formal research methods include
    • A. 

      Setting up an experiment.

    • B. 

      Searching through previous correspondence.

    • C. 

      Developing a cluster diagram.

    • D. 

      Brainstorming.

  • 5. 
    Which of the following is an example of using an informal research method?
    • A. 

      Gwen accesses an Internet database with her computer.

    • B. 

      Alex locates books on a subject in the public library’s card catalogue.

    • C. 

      Marina searches the company’s files for previous reports on an issue.

    • D. 

      Junko develops a survey to learn consumers’ opinions about a product.

  • 6. 
    Informal research methods include
    • A. 

      Experimenting scientifically.

    • B. 

      Accessing electronic databases.

    • C. 

      Developing a cluster diagram.

    • D. 

      Investigating primary sources.

  • 7. 
    Cluster diagramming helps writers 
    • A. 

      Generate and organize ideas.

    • B. 

      Gather primary information by sampling a group of individuals.

    • C. 

      Gather information from indexes, encyclopedias, and references books.

    • D. 

      Organize focus groups and develop outlines.

  • 8. 
    Which of the following is NOT a typical outline format?
    • A. 

      Decimal

    • B. 

      Alphanumeric

    • C. 

      Alpha decimal

    • D. 

      All of the above are typical outline formats.

  • 9. 
    Outlining forces a writer to 
    • A. 

      Focus on the topic.

    • B. 

      Identify major ideas.

    • C. 

      Support ideas with details, illustrations, or evidence.

    • D. 

      All of the above.

  • 10. 
    Ideas in an outline should usually be grouped into
    • A. 

      Four to six major components or categories.

    • B. 

      Three to five major components or categories.

    • C. 

      Five to ten major components or categories.

    • D. 

      Six to nine major components or categories.

  • 11. 
    Each major category in an outline should be divided into at least 
    • A. 

      Three subcategories.

    • B. 

      Four subcategories.

    • C. 

      Five subcategories.

    • D. 

      Two subcategories.

  • 12. 
    Which of the following should be a major category for this outline?
    • A. 

      Setting margins and tabs

    • B. 

      Formatting documents

    • C. 

      Changing line spacing

    • D. 

      Adding page numbers

  • 13. 
    Wich of the following should be a major category for this outline?
    • A. 

      Travel arrangements

    • B. 

      Hotel reservations

    • C. 

      Car rental

    • D. 

      Airline reservations

  • 14. 
    An outline that presents the main idea followed by details, explanation, and evidence represents the 
    • A. 

      Indirect organizational pattern.

    • B. 

      Direct organizational pattern.

    • C. 

      Geographical organizational pattern.

    • D. 

      Informational organizational pattern.

  • 15. 
    If an audience will be receptive to a message, the most effective organizational pattern is the 
    • A. 

      Indirect pattern.

    • B. 

      Direct pattern.

    • C. 

      Informational pattern.

    • D. 

      Geographical pattern.

  • 16. 
    Frontloading means 
    • A. 

      Presenting the recommendations at the end of the message where they will receive more emphasis.

    • B. 

      Giving the details at the beginning of the message.

    • C. 

      Supporting ideas with details.

    • D. 

      Presenting the main idea at the beginning of the message.

  • 17. 
    The direct organizational plan 
    • A. 

      Saves the reader’s time.

    • B. 

      Ensures a fair hearing.

    • C. 

      Minimizes a negative reaction.

    • D. 

      Respects the feelings of the audience.

  • 18. 
    Which of the following should be organized in a direct pattern?
    • A. 

      A sales letter encouraging current automobile insurance customers to purchase term life insurance

    • B. 

      A letter explaining why a customer’s insurance rates have increased significantly

    • C. 

      A letter denying a customer’s request for credit

    • D. 

      A memo informing new employees of the medical benefits they will receive

  • 19. 
    Which of the following should be organized in an indirect pattern?
    • A. 

      A manual showing owners how to operate a new VCR

    • B. 

      A proposal submitted to a governmental agency requesting funding for a project

    • C. 

      A memo detailing the steps employees will follow when requesting vacation time

    • D. 

      A company’s annual report to its stockholders

  • 20. 
    Which of the following should be organized in an indirect pattern?
    • A. 

      A report focusing on the company’s sales volume for the last quarter.

    • B. 

      A letter granting a customer’s request for a refund on a defective tire.

    • C. 

      A letter requesting donations to a shelter for the homeless.

    • D. 

      A memo requesting that employees attend an upcoming conference.

  • 21. 
    Ideas that require persuasion should usually be organized 
    • A. 

      In an indirect pattern.

    • B. 

      By geographical area.

    • C. 

      In a direct pattern.

    • D. 

      In a pivoting pattern.

  • 22. 
    One effective way to overcome writer's block is to 
    • A. 

      Stare at the page until you think of something to write.

    • B. 

      Concentrate on finding the right word and perfect sentence structure before putting your ideas on paper.

    • C. 

      Research your topic and prepare an outline before beginning to write.

    • D. 

      Write your ideas on paper to be transferred to the computer at a later time.

  • 23. 
    Which of the following is a phrase?
    • A. 

      Such as a businessperson

    • B. 

      I like movies

    • C. 

      Since Jim organized the event

    • D. 

      Although we decided to participate

  • 24. 
    Which of the following is a phrase?
    • A. 

      Joan and I attended

    • B. 

      Who joins the committee

    • C. 

      If you wish to go

    • D. 

      To be decided by the board of directors

  • 25. 
    Clauses that begin with words like if, when, because and as are usually
    • A. 

      Independent.

    • B. 

      Dependent

    • C. 

      Direct.

    • D. 

      Indirect.

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