Business Writing Process Phase II Quiz
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Business communication chapter 6 quiz
- 1.Phase 2 of the 3x3 writing process begins with doing which of the following?
- A.
Writing the rough draft
- B.
Deciding how to organize the message
- C.
Selecting a communication channel
- D.
Gathering necessary information
- 2.Spencer has been asked to find out what features his customers consider most important when purchasing a car. Probably the most useful way to research this information would be by
- A.
Searching manually.
- B.
Searching electronically.
- C.
Investigating primary sources.
- D.
Experimenting scientifically.
- 3.Select the statement that most accurately describes brainstorming.
- A.
The goal of a brainstorming session is quality, not quantity.
- B.
Critique and evaluate each idea as it is presented during a brainstorming session.
- C.
To encourage the maximum number of ideas, avoid defining the problem at the beginning of a brainstorming session.
- D.
A brainstorming session should be kept short and have an established time limit.
- 4.Formal research methods include
- A.
Setting up an experiment.
- B.
Searching through previous correspondence.
- C.
Developing a cluster diagram.
- D.
Brainstorming.
- 5.Which of the following is an example of using an informal research method?
- A.
Gwen accesses an Internet database with her computer.
- B.
Alex locates books on a subject in the public library’s card catalogue.
- C.
Marina searches the company’s files for previous reports on an issue.
- D.
Junko develops a survey to learn consumers’ opinions about a product.
- 6.Informal research methods include
- A.
Experimenting scientifically.
- B.
Accessing electronic databases.
- C.
Developing a cluster diagram.
- D.
Investigating primary sources.
- 7.Cluster diagramming helps writers
- A.
Generate and organize ideas.
- B.
Gather primary information by sampling a group of individuals.
- C.
Gather information from indexes, encyclopedias, and references books.
- D.
Organize focus groups and develop outlines.
- 8.Which of the following is NOT a typical outline format?
- A.
Decimal
- B.
Alphanumeric
- C.
Alpha decimal
- D.
All of the above are typical outline formats.
- 9.Outlining forces a writer to
- A.
Focus on the topic.
- B.
Identify major ideas.
- C.
Support ideas with details, illustrations, or evidence.
- D.
All of the above.
- 10.Ideas in an outline should usually be grouped into
- A.
Four to six major components or categories.
- B.
Three to five major components or categories.
- C.
Five to ten major components or categories.
- D.
Six to nine major components or categories.
- 11.Each major category in an outline should be divided into at least
- A.
Three subcategories.
- B.
Four subcategories.
- C.
Five subcategories.
- D.
Two subcategories.
- 12.Which of the following should be a major category for this outline?
- A.
Setting margins and tabs
- B.
Formatting documents
- C.
Changing line spacing
- D.
Adding page numbers
- 13.Wich of the following should be a major category for this outline?
- A.
Travel arrangements
- B.
Hotel reservations
- C.
Car rental
- D.
Airline reservations
- 14.An outline that presents the main idea followed by details, explanation, and evidence represents the
- A.
Indirect organizational pattern.
- B.
Direct organizational pattern.
- C.
Geographical organizational pattern.
- D.
Informational organizational pattern.
- 15.If an audience will be receptive to a message, the most effective organizational pattern is the
- A.
Indirect pattern.
- B.
Direct pattern.
- C.
Informational pattern.
- D.
Geographical pattern.
- 16.Frontloading means
- A.
Presenting the recommendations at the end of the message where they will receive more emphasis.
- B.
Giving the details at the beginning of the message.
- C.
Supporting ideas with details.
- D.
Presenting the main idea at the beginning of the message.
- 17.The direct organizational plan
- A.
Saves the reader’s time.
- B.
Ensures a fair hearing.
- C.
Minimizes a negative reaction.
- D.
Respects the feelings of the audience.
- 18.Which of the following should be organized in a direct pattern?
- A.
A sales letter encouraging current automobile insurance customers to purchase term life insurance
- B.
A letter explaining why a customer’s insurance rates have increased significantly
- C.
A letter denying a customer’s request for credit
- D.
A memo informing new employees of the medical benefits they will receive
- 19.Which of the following should be organized in an indirect pattern?
- A.
A manual showing owners how to operate a new VCR
- B.
A proposal submitted to a governmental agency requesting funding for a project
- C.
A memo detailing the steps employees will follow when requesting vacation time
- D.
A company’s annual report to its stockholders
- 20.Which of the following should be organized in an indirect pattern?
- A.
A report focusing on the company’s sales volume for the last quarter.
- B.
A letter granting a customer’s request for a refund on a defective tire.
- C.
A letter requesting donations to a shelter for the homeless.
- D.
A memo requesting that employees attend an upcoming conference.
- 21.Ideas that require persuasion should usually be organized
- A.
In an indirect pattern.
- B.
By geographical area.
- C.
In a direct pattern.
- D.
In a pivoting pattern.
- 22.One effective way to overcome writer's block is to
- A.
Stare at the page until you think of something to write.
- B.
Concentrate on finding the right word and perfect sentence structure before putting your ideas on paper.
- C.
Research your topic and prepare an outline before beginning to write.
- D.
Write your ideas on paper to be transferred to the computer at a later time.
- 23.Which of the following is a phrase?
- A.
Such as a businessperson
- B.
I like movies
- C.
Since Jim organized the event
- D.
Although we decided to participate
- 24.Which of the following is a phrase?
- A.
Joan and I attended
- B.
Who joins the committee
- C.
If you wish to go
- D.
To be decided by the board of directors
- 25.Clauses that begin with words like if, when, because and as are usually
- A.
Independent.
- B.
Dependent
- C.
Direct.
- D.
Indirect.
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