WCC Professional Business Writing

1. Read the following letter and select one correct answer from the options provided. Subject: Trading Terms Dear As Managing Director, I am pleased to announce the recent opening another Cindy's CDs music store. Our excellent service and superior supply of independent music has proved a winning combination. As a direct result, our purchases and orders from your company are likely to be increasing over the next twelve months. Our current trading agreement was based on a much smaller figure, and therefore I would appreciate an opportunity to meet with you and discuss the current trading terms with a view to reframing them in a mutually beneficial way. Please contact my personal assistant, Brett on 7456 0011 to arrange an appointment time. I look forward to talking this matter over with you, Yours sincerely Cindy Cindy Lao Managing Director The audience for this letter is

Suppliers

Competitors

Allied organisation

Managing directors

The audience for this letter is suppliers. This can be inferred from the content of the letter, where the author mentions that their purchases and orders from the recipient's company are likely to be increasing. The author also mentions discussing trading terms, which suggests that they are addressing a business partner or supplier.

Explanation

The audience for this letter is suppliers. This can be inferred from the content of the letter, where the author mentions that their purchases and orders from the recipient's company are likely to be increasing. The author also mentions discussing trading terms, which suggests that they are addressing a business partner or supplier.

2. Read the following letter and select one correct answer from the options provided. Subject: Trading Terms Dear As Managing Director, I am pleased to announce the recent opening another Cindy's CDs music store. Our excellent service and superior supply of independent music has proved a winning combination. As a direct result, our purchases and orders from your company are likely to be increasing over the next twelve months. Our current trading agreement was based on a much smaller figure, and therefore I would appreciate an opportunity to meet with you and discuss the current trading terms with a view to reframing them in a mutually beneficial way. Please contact my personal assistant, Brett on 7456 0011 to arrange an appointment time. I look forward to talking this matter over with you, Yours sincerely Cindy Cindy Lao Managing Director The purpose of this letter is to

Arrange a meeting

Negotiate trading terms

Arrange a meeting to review trading terms

Announce the opening of a new store

The purpose of this letter is to arrange a meeting to review trading terms. The letter states that the current trading agreement needs to be reframed due to the recent opening of another store and the expected increase in purchases and orders. Therefore, the author is requesting a meeting with the recipient to discuss and negotiate new trading terms that would be mutually beneficial.

Explanation

The purpose of this letter is to arrange a meeting to review trading terms. The letter states that the current trading agreement needs to be reframed due to the recent opening of another store and the expected increase in purchases and orders. Therefore, the author is requesting a meeting with the recipient to discuss and negotiate new trading terms that would be mutually beneficial.

3. Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning. The audience for this writing is

All staff

All staff in the legal department

Ancillary staff

All staff in the legal department who need to be updated

The correct answer is "all staff in the legal department who need to be updated". This is because the paragraph specifically mentions that the briefing session is for those who need to be updated on the application of the new licensing legislation and its effects on current license holders in the catchment area. Therefore, it is clear that the intended audience for this writing is specifically the staff in the legal department who require this update.

Explanation

The correct answer is "all staff in the legal department who need to be updated". This is because the paragraph specifically mentions that the briefing session is for those who need to be updated on the application of the new licensing legislation and its effects on current license holders in the catchment area. Therefore, it is clear that the intended audience for this writing is specifically the staff in the legal department who require this update.

4. Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning. The purpose of this writing is

To organise a briefing

To select staff

Invite staff to a meeting

Let staff know who is in charge

The purpose of this writing is to invite staff to a meeting. The paragraph states that a briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation. It provides details about the time and location of the meeting and advises staff not to make other commitments on that morning. Therefore, the correct answer is "invite staff to a meeting."

Explanation

The purpose of this writing is to invite staff to a meeting. The paragraph states that a briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation. It provides details about the time and location of the meeting and advises staff not to make other commitments on that morning. Therefore, the correct answer is "invite staff to a meeting."

5. A ratepayer rings your department and leaves a message for you complaining in an aggressive tone about a council decision that you were not responsible for, although it has some connection with your area. They leave their phone, address and email contact information. Do you

Write a strong email explaining your position and send it

Write a strong email explaining your position and leave it in the drafts box to revise later

Write a letter on letterhead explaining the situation

Ring them back as soon as you receive the message

Pass the message onto the department that made the decision

The most appropriate response in this situation is to ring the ratepayer back as soon as you receive the message. This allows for direct communication and the opportunity to address their concerns in a timely manner. Writing an email or letter may not be as effective as a phone call in resolving the issue and addressing any misunderstandings or frustrations. Passing the message onto the department that made the decision may delay the response and could lead to further frustration for the ratepayer.

Explanation

The most appropriate response in this situation is to ring the ratepayer back as soon as you receive the message. This allows for direct communication and the opportunity to address their concerns in a timely manner. Writing an email or letter may not be as effective as a phone call in resolving the issue and addressing any misunderstandings or frustrations. Passing the message onto the department that made the decision may delay the response and could lead to further frustration for the ratepayer.

6. Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning. This passage could be more effectively written as:

1 sentence and 4 bullet points

5 bullet points

2 sentences

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Explanation

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7. Proofread the following passage carefully and select the correct number of errors from the options displayed. In the past we have understood language to be the words we use to describe the way the world. This idea presuposes that there is a physical reality which exists independantly of language that we all see and experiences it in the same way, and therefore it can be described. This idea is being changed though research into how our brain interprets the signals we recieve through our sences. Researchers are beginning to find that this idea may be outmoded. Modern language theory is based on linguistics Philosophy, Biology and anthropology and it proposes that language is not just the passive restating of what is visible or imagined, but a more active and action based phenomenon that enables us to coordinate action and create possibilities.

10

12

18

22

The passage contains 12 errors. The errors include misspelled words ("presuposes," "independantly," "experiences," "recieve," "sences"), incorrect word usage ("restating" instead of "representing"), missing punctuation (comma after "research"), and missing articles ("the" before "way" and "the" before "signals"). Additionally, the sentence structure is unclear and could be improved for better readability.

Explanation

The passage contains 12 errors. The errors include misspelled words ("presuposes," "independantly," "experiences," "recieve," "sences"), incorrect word usage ("restating" instead of "representing"), missing punctuation (comma after "research"), and missing articles ("the" before "way" and "the" before "signals"). Additionally, the sentence structure is unclear and could be improved for better readability.

8. Part 2: Assessment To ensure we design the training to be the most valuable learning experience it can be for you, please complete the following activities. Your results will only be used to assist us in designing the training and will not be shared with others. Proofread the following passage carefully for errors and choose the correct number from the options displayed. It is essential to proofread and edit all your business document before they are sent because the brain works faster than the hand it is very easy too make mistakes such as spelling words or leaving out word endings whole words or important information. When you have finished writing a document put it side for a shot time then read it allowed. This should help pick out any errors in grammar punctuation spelling and anything that may not be clearer to the. Whether you are writing a message for a client something for publication or an assignment for a course it is essential to get someone to proofread your work. They will see things quite different form you and provide feed back which will help you to produce a professional peace of work

10

12

18

22

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Explanation

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9. Select the sentences below that are written in active tense.

Your references have been checked.

You will receive a payment this week

The proposal will be reviewed.

Our accounts department has processed your order.

The sentences "You will receive a payment this week" and "Our accounts department has processed your order" are written in active tense because they clearly indicate the subject performing the action. In both sentences, the subjects "you" and "our accounts department" are actively involved in the actions of receiving a payment and processing an order, respectively.

Explanation

The sentences "You will receive a payment this week" and "Our accounts department has processed your order" are written in active tense because they clearly indicate the subject performing the action. In both sentences, the subjects "you" and "our accounts department" are actively involved in the actions of receiving a payment and processing an order, respectively.

Submit

10. The local paper has sent a journalist to your department to find out more about a leaked document sent to them anonymously. This showed there were significant pollution problems in the local creek that had not been adequately addressed by Council and that there was a likelihood of the health of local inhabitants being compromised. Do you

Hand them a printed press release

Answer all their questions verbally on the spot

Ring a lawyer

Arrange a press conference

Invite them to the next open council meeting

Arranging a press conference would be the most appropriate response in this situation. It allows for a formal and organized platform to address the journalist's questions and concerns regarding the leaked document and the pollution problems in the local creek. A press conference also provides an opportunity to present any relevant information, data, or actions that the Council plans to take to address the issue. This approach ensures transparency and allows for a wider dissemination of information to the public and other stakeholders.

Explanation

Arranging a press conference would be the most appropriate response in this situation. It allows for a formal and organized platform to address the journalist's questions and concerns regarding the leaked document and the pollution problems in the local creek. A press conference also provides an opportunity to present any relevant information, data, or actions that the Council plans to take to address the issue. This approach ensures transparency and allows for a wider dissemination of information to the public and other stakeholders.

11. Select the category that includes your age.

18-29

30-40

41-55

56+

This question is asking respondents to select the category that includes their age. The options provided are 18-29, 30-40, 41-55, and 56+. The correct answer would depend on the age of the respondent.

Explanation

This question is asking respondents to select the category that includes their age. The options provided are 18-29, 30-40, 41-55, and 56+. The correct answer would depend on the age of the respondent.

12. What is your gender?

Male

Female

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Explanation

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13. What is the highest level of school you have completed or the highest degree you have received?

Year 12 Certificate

TAFE or College Certificate

Diploma or Associate Degree

Graduate or Post Graduate Qualification

The highest level of school completed or degree received is "Graduate or Post Graduate Qualification." This indicates that the individual has completed a higher education program beyond the level of a diploma or associate degree, such as a master's or doctoral degree.

Explanation

The highest level of school completed or degree received is "Graduate or Post Graduate Qualification." This indicates that the individual has completed a higher education program beyond the level of a diploma or associate degree, such as a master's or doctoral degree.

14. Select the word that most closely describes your response to the situation described.
When I must ring a member of the public about a council issue, I feel:

Confident

Unsure

Anxious

Neutral

The word that most closely describes the person's response to the situation described is "Anxious". This is because the person feels nervous or worried when they have to contact a member of the public regarding a council issue.

Explanation

The word that most closely describes the person's response to the situation described is "Anxious". This is because the person feels nervous or worried when they have to contact a member of the public regarding a council issue.

15. Select the word that most closely describes your response to the situation described.
When I must write a letter to a member of the public about a council issue, I feel:

Confident

Unsure

Anxious

Neutral

When I must write a letter to a member of the public about a council issue, I feel anxious.

Explanation

When I must write a letter to a member of the public about a council issue, I feel anxious.

16. Select the word that most closely describes your response to the situation described.
When I must email a member of the public about a council issue, I feel:

Confident

Unsure

Anxious

Neutral

When I must email a member of the public about a council issue, I feel anxious. This suggests that the person experiences a sense of unease or worry when having to communicate with the public regarding council matters.

Explanation

When I must email a member of the public about a council issue, I feel anxious. This suggests that the person experiences a sense of unease or worry when having to communicate with the public regarding council matters.

17. Please rank the following from 1-10 with 1 being the most important to you. I would like to learn more about:

Business English