Wcc Professional Business Writing

What is your gender? 

• Male

• Female

What is the highest level of school you have completed or the highest degree you have received?

• Year 12 Certificate

• TAFE or College Certificate

• Diploma or Associate Degree

• Graduate or Post Graduate Qualification

What department do you work in? 

What is the job title for your current position?

Select the word that most closely describes your response to the situation described.  When I must ring a member of the public about a council issue, I feel:

• Confident

• Unsure

• Anxious

• Neutral

Select the word that most closely describes your response to the situation described.  When I must write a letter to a member of the public about a council issue, I feel:

• Confident

• Unsure

• Anxious

• Neutral

Select the word that most closely describes your response to the situation described.  When I must email a member of the public about a council issue, I feel:

• Confident

• Unsure

• Anxious

• Neutral

Part 2: Assessment To ensure we design the training to be the most valuable learning experience it can be for you, please complete the following activities. Your results will only be used to assist us in designing the training and will not be shared with others. Proofread the following passage carefully for errors and choose the correct number from the options displayed.  It is essential to proofread and edit all your business document before they are sent because the brain works faster than the hand it is very easy too make mistakes such as spelling words or leaving out word endings whole words or important information. When you have finished writing a document put it side for a shot time then read it allowed. This should help pick out any errors in grammar punctuation spelling and anything that may not be clearer to the. Whether you are writing a message for a client something for publication or an assignment for a course it is essential to get someone to proofread your work. They will see things quite different form you and provide feed back which will help you to produce a professional peace of work

• 10

• 12

• 18

• 22

Rewrite the following statement in Plain English As part of ongoing initiatives to minimise costs and provide more efficient methods of communicating with our stakeholders, we are writing to encourage shareholders to provide their email addresses as the medium for future communications. 

Select the sentences below that are written in active tense. 

• Your references have been checked.

• You will receive a payment this week

• The proposal will be reviewed.

• Our accounts department has processed your order.

Proofread the following passage carefully and select the correct number of errors from the options displayed.  In the past we have understood language to be the words we use to describe the way the world. This idea presuposes that there is a physical reality which exists independantly of language that we all see and experiences it in the same way, and therefore it can be described. This idea is being changed though research into how our brain interprets the signals we recieve through our sences. Researchers are beginning to find that this idea may be outmoded. Modern language theory is based on linguistics Philosophy, Biology and anthropology and it proposes that language is not just the passive restating of what is visible or imagined, but a more active and action based phenomenon that enables us to coordinate action and create possibilities. 

• 10

• 12

• 18

• 22

 A ratepayer rings your department and leaves a message for you complaining in an aggressive tone about a council decision that you were not responsible for, although it has some connection with your area. They leave their phone, address and email contact information. Do you

• Write a strong email explaining your position and send it

• Write a strong email explaining your position and leave it in the drafts box to revise later

• Write a letter on letterhead explaining the situation

• Ring them back as soon as you receive the message

• Pass the message onto the department that made the decision

The local paper has sent a journalist to your department to find out more about a leaked document sent to them anonymously. This showed there were significant pollution problems in the local creek that had not been adequately addressed by Council and that there was a likelihood of the health of local inhabitants being compromised. Do you

• Hand them a printed press release

• Answer all their questions verbally on the spot

• Ring a lawyer

• Arrange a press conference

• Invite them to the next open council meeting

Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning.  The audience for this writing is

• All staff

• All staff in the legal department

• Ancillary staff

• All staff in the legal department who need to be updated

Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning.  The purpose of this writing is

• To organise a briefing

• To select staff

• Invite staff to a meeting

• Let staff know who is in charge

Read the following paragraph then select one correct answer from the options provided. A short briefing session will be held on Wednesday for all staff in the legal department who need to be updated on the application of the new licensing legislation and its effects on current license holders in our catchment area. Please be at the main meeting room on level one for the session, which will start promptly at 10.30 am. It is not anticipated that the session will last more than one hour but staff should ensure that they do not make other commitments on that morning.  This passage could be more effectively written as:

• 1 sentence and 4 bullet points

• 5 bullet points

• 2 sentences

Read the following letter and select one correct answer from the options provided. Subject: Trading Terms Dear As Managing Director, I am pleased to announce the recent opening another Cindy’s CDs music store. Our excellent service and superior supply of independent music has proved a winning combination. As a direct result, our purchases and orders from your company are likely to be increasing over the next twelve months. Our current trading agreement was based on a much smaller figure, and therefore I would appreciate an opportunity to meet with you and discuss the current trading terms with a view to reframing them in a mutually beneficial way. Please contact my personal assistant, Brett on 7456 0011 to arrange an appointment time. I look forward to talking this matter over with you, Yours sincerely Cindy Cindy Lao Managing Director The audience for this letter is

• Suppliers

• Competitors

• Allied organisation

• Managing directors

Read the following letter and select one correct answer from the options provided. Subject: Trading Terms Dear As Managing Director, I am pleased to announce the recent opening another Cindy’s CDs music store. Our excellent service and superior supply of independent music has proved a winning combination. As a direct result, our purchases and orders from your company are likely to be increasing over the next twelve months. Our current trading agreement was based on a much smaller figure, and therefore I would appreciate an opportunity to meet with you and discuss the current trading terms with a view to reframing them in a mutually beneficial way. Please contact my personal assistant, Brett on 7456 0011 to arrange an appointment time. I look forward to talking this matter over with you, Yours sincerely Cindy Cindy Lao Managing Director The purpose of this letter is to

• Arrange a meeting

• Negotiate trading terms

• Arrange a meeting to review trading terms

• Announce the opening of a new store