Sales Skills Assessment

10 Questions | Total Attempts: 204

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Skill Assessment Quizzes & Trivia

Are you a salesman in the making? You might not even know it, but you could be a naturally gifted negotiator, capable of selling anyone on anything. Do you have what it takes? Let’s find out!


Questions and Answers
  • 1. 
    Lisa is a home-based webpage manager. She mostly uploads pictures and video presentations for her web page. Knowing Lisa’s needs how would you present the product to her?
    • A. 

      Congratulations Lisa! We have a product that suits your needs. We can provide you with a high speed DSL service that is up to 70 times faster than a regular dial up. It’s 3.0 mbps best effort download speed for only $19.95/mo for the first 3 months and only $44.95 thereafter. Plus it includes 8 email addresses which is great for a home-based professional like you. Shall we go ahead and set you up for this?

    • B. 

      Congratulations Lisa! DSL service is available for you! This is a hassle-free high speed service that allows you to save time when you manage your website. The upload of 768 kbps best effort speed will allow you to post pictures and video presentations online in no time. On top of that you get a 3.0 mbps best effort download speed. And great news you can have this service for only $19.95/mo for the first 3 months and only $44.95 thereafter. Let’s go ahead and set you up with this wonderful service.

    • C. 

      Congratulations Lisa! You can take advantage of our great high speed DSL service. It has an upload of 768 kbps best effort speed and a download of blazing 3.0 mbps best effort download speed which will allow you to surf and download a lot of things in a shorter time. Great for you since it’s only $19.95/mo for the first 3 months and only $44.95 thereafter. Let’s go ahead and set you up with this wonderful offer.

  • 2. 
    Jenny called and is looking for an internet service that will allow her to access her work emails while she travels. Knowing Jenny’s need for an internet service, how would you position the dial up service?
    • A. 

      Our accelerated Dial Up service is the best fit Jenny. With its top of the line accelerator software, it will allow you to pull up your work emails up to 5x times faster than any other dial up service would. Plus we have over 9000 access numbers that you can use to connect to the internet wherever you are in the U.S. For only $14.95/mo for 12 months, you can never miss a single email. Do you have a Visa or a MasterCard?

    • B. 

      Wow our cost-saving and very accessible Dial Up service is the best service for you Jenny. It’s only $14.95/mo for 12 months and it will give you a surfing speed of up to 5x faster than any other regular dial up in the market. On top of the surfing acceleration we will give you Total Access for free which provides free pop-up blockers, scam blockers and spy ware blockers. Accelerated dial up with full packed protection for less money! Do you have a Visa or a MasterCard?

    • C. 

      Our fast speed Dial Up service is the best fit Jenny. With its top of the line accelerator software, it will allow you to surf the internet up to 5x times faster than any other dial up service would. Plus we have free protection software with an Anti-Virus and Personal Firewall to protect your emails. For only $14.95/mo for 12 months, you will be totally protected. Do you have a Visa or a MasterCard?

  • 3. 
    Janice is spending over $80 every month for a basic phone service. She is maintaining a home-based pastry shop and takes her customers’ orders online and through the phone. How would you best present aDSL and Home Phone service?
    • A. 

      Wow! That’s a lot of money just for a basic phone service. Worry no more Janice we have aDSL and Home Phone service that is business-friendly. For only $69.95/month we will give you unlimited local and long distance service. And not just that, you will also have a blazing speed of 8.0 mbps best effort download speed for the aDSL. Such special cost-effective deal don’t you think? Let’s go ahead get you started!

    • B. 

      Wow! That’s a lot of money just for a basic phone service. A worry-free bundled service is available for you. For only $69.95 per month, you will get the best of both phone and internet service. Feel free to browse the internet anytime as it will give you 8.0 mbps best effort download speed and call anytime anywhere in the U.S. as this gives you unlimited local and long distance calls. Plus you get 11calling features for free. Simply great deal for a low price. Let’s go ahead get you started!

    • C. 

      Wow! That’s a lot of money just for a basic phone service. We have the perfect business solution. For only $69.95/month you can get the best of both phone and internet service. You can check and get updated orders online with its blazing 8.0 mbps best effort download speed. You can never miss any important customers on the phone as this comes with customizable Voice Mail and Call Waiting plus 9 other great calling features. Simply great deal for a low price. Let’s go ahead get you started!

  • 4. 
    Diane currently ordered VOIP service from Vonage and is looking for high speed internet service to make it work. She is a graduating music student and she already ditched her landline since it costs her too much. How would you best position Cable High Speed internet service?
    • A. 

      Traditional phone services can be really costly Diane. This makes VOIP the most practical way to go. Worry no more as I’ll give you additional savings. Our high speed Cable will allow you to access the internet up to 100 x faster than the regular dial up. With its blazing speed, it’s only $29.95/month for the first 6 months and only $41.95 thereafter. Let’s go ahead and set you up for cable.

    • B. 

      Traditional phone services can be really costly Diane. Thanks to VOIP. Worry no more as I’ll give you additional savings plus more convenience. Our high speed cable service can help you download latest music compositions up to 100 x faster than regular dial up. This is one great deal that will complement your VOIP for only $29.95/month for the first 6 months and $41.95 thereafter. Let’s go ahead and set you up for cable.

    • C. 

      Traditional phone services can be really costly Diane. As a student I know you need to be very practical so I’ll give you more student-friendly discounts. We have our high speed cable service which runs up to 100 x faster than a regular dial up service for only $29.95/month for the first 6 months then only $41.95 thereafter. Shall we go ahead and sign you up for this service?

  • 5. 
    John wants to have an internet service by any of his family members. What question would be appropriate to ask?
    • A. 

      Do you download large files online?

    • B. 

      Can you connect all computers to the internet at the same time?

    • C. 

      How many computers do you currently have?

  • 6. 
    Jenny has a new computer and just called in to have an internet service. What is the best question that you think will help you uncover her needs for the internet?
    • A. 

      Will price matter to you?

    • B. 

      What are the things that you plan to do online?

    • C. 

      Do you bank or shop online?

  • 7. 
    Meredith had her Verizon phone service for 10 years but she is considering to have a bundled package of aDSL and Home Phone Service. Which of these questions will help you identify what aDSL and Home Phone Service plan to Offer?
    • A. 

      How much are you paying for your phone service per month?

    • B. 

      Do you use your phone a lot?

    • C. 

      What calling features do you have with Verizon?

  • 8. 
    Carlo called in and is interested with EarthLink’s DSL service. When you started to talk about the price he said he finds it too pricey. How would you handle this objection?
    • A. 

      Price really matters Carlo. We’ll I’m sorry if I was not able to tell you that we have a 30 day remorse period for you to check how great the service is. It’s a risk free 30 days for you to think whether the price is worth it or not. After 30 days feel free to call us back when you feel it doesn’t work the way you expected it to.

    • B. 

      I do understand you have a budget to follow Carlo. I too have my own budget set for an internet service. It may seem expensive but you will get it for only $19.95/month for the first 6 months and only $39.95 thereafter. This is really the only promotion available in your area. This spells out huge savings for 6 months.

    • C. 

      I do understand our monthly rate is a bit higher compared to other high speed providers Carlo. A few dollars that you put in our service will serve as your monthly investment as we provide you help anytime you need one with our Free award winning 24/7 technical support. We have been in this business for over 10 years and our expertise is already unbeatable.

  • 9. 
    Eddie called in to inquire about aDSL and Home Phone Service for his newly established home business. When you presented Unlimited Premium he then said that he pays almost the same price for his Bell South phone service with unlimited local and long distance calls as well. How are you going to best handle this objection?
    • A. 

      I have to admit that your current Bell South phone service is also a good deal, Eddie. This aDSL and Home Phone service will give you the best of both internet and phone service. This is best for your business since we will give you 11 free calling features that you need to pay for extra had it been with Bell South. Spells out more savings, isn’t it?

    • B. 

      Well Eddie Bell South did offer you a good deal. Let me just tell you that this aDSL and Home Phone service is a high-tech service with internet service and phone service in one. It will give you security since we will include our Total Access software for free that will protect all business-related information you want to keep private.

    • C. 

      Wow good deal too. Well you know what Eddie, our aDSL and Home Phone service will be hassle-free since you can browse the internet with 8.0 mbps best effort download speed. With this you can save time too since it’s fast and reliable.

  • 10. 
    Jane called in and wanted to check if our DSL service is available in her area. When you finished discussing the installation, she tells you that she can’t wait for that long to have the service installed. How would you best handle this objection?
    • A. 

      DSL is a high speed service that’s exciting to use. DSL needs a special installation that will involve your phone company. The installation needs to be done by our installer and they have to make sure you are indeed qualified for the DSL service. We want to make sure you will be able to use the best quality of service that you really deserve as an EarthLink customer.

    • B. 

      7-10 business days can indeed be a long time to wait for such an exciting service. No need to worry Jane as we will not be charging you with anything not until the service is installed. We just want to make sure that everything’s set up before we bill you. We always want to be fair with our customers. No installation, no charge.

    • C. 

      There are certainly a lot of things to be excited about DSL. And I do understand you have a lot of things to do online. 7-10 business days is actually a standard installation timeframe for almost all DSL providers. This is to ensure that you can get the quality service that you deserve. What really sets us apart is that we will allow you online access while waiting with our 20 hours free dial up service.