Multiple choice: Select the best answer
Wait for Mr. Jones to come in
Go out and sell landscape services
Go and ask Mr. Jones if he found something of interest
None of the above
All of the above
Waiting until you know the prospect's needs before placing the call
Get permission before asking questions
Verify the person you are talking with is the decision maker
Both B and C
Would you like Roundup Ultradry or roundup UltraMax?
What are your crop rotations practices?
Will you attend our growers meeting?
Do you grow corn or soybean?
None of the above
When you introduce the product
When a customer asks about delivery
When you first meet the customers
Never
The sales person will argue and tell the customer that he is foolish for being upset
The sales person will not return call, emails or contact the upset customers hoping the customer will eventually calm down.
The salesperson will promptly meet the customer and settle any problems as quick as possible
The salesperson will be irritated with having to deal with the customer and push him off on someone
All of the above
Do you have a minute
Are you in the middle of something urgent
Are you in eh middle of something important
All of the above
Product Feature
Objective
Probing Question
Product Benefit
Trial close
Provide the customer with a sense of ownership
Get the customer to answer questions to determine additional needs and wants
Demonstrate specific benefits of interest to the customer
All of the above
None of the above
It is not my fault or my responsibility
You gave the vaccine incorrectly
Sorry, but you messed up
From the information you gave me, the vaccine was given incorrectly, let me go through the correct procedure with you.
Customers credit ration
High margin products
Needs and wants of a customer
None of the above
All of the above
To be taken seriously
To be respected
To get immediate action
To clear up the problem to never happen again
All of the above
How would this make the loading of the grain faster
Would this work for you
Do you want to buy
All of the above
None of the Above
Listening
Ask in-depth probing questions
Tell the customer from the beginning what products they need
Both a and b
None of the above
True
False
Demonstrating
Seeking
Qualifying
Prospecting
An objection
A feature
A prospect
Rapport
True
False
Just visiting the customers because you were in the area
Reviewing the features and benefits of potential products the customer might be interested in
Reviewing all the historic sales and company information of the customer's business
Both b and c
All of the above
Show customers how much you know
Always try to view the problem as the customer sees it
Point out the mistakes they have made.
Limit your solutions to what has worked in the past with others
Features, Benefits
Cost, Expense
Features, Price
All of the above
None of the above
Give me some examples of you chemical application program?
Help me understand how you make your marketing decisions?
How many acres of corn do you plant?
All of the above
None of the above
Precall planning
Probing
Trial close
All of the above
To explain the value of a product
To understand customers needs for solutions
To establish trust in the relationship
To set goals for a sales call
A fast talker
Always product oriented
A good listener
All of the above
Having a clear objective before calling
Writing down notes about what you know about the prospect
Both a and b
Neither a or b
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Here's an interesting quiz for you.