Supervisor Sales Assessment: Quiz!

Non verbal clues refer to cues or signals that are not expressed through words or speech. These clues can be observed through body language, facial expressions, gestures, and other nonverbal behaviors. In the context of the question, non verbal clues could include background noises or sounds that provide additional information or context to a situation. These clues may be more subtle than verbal cues, but they can still play a significant role in understanding and interpreting a situation or conversation.

The correct answer is Account Clues. The explanation for this answer is that the given clues, such as reviewing rate plans, current features, individual data charges, overages, and international calling charges, all pertain to account-related information. These clues suggest that the answer is related to gathering or analyzing data about a customer's account.

Verbal clues refer to the statements made by the customer during a discussion that indicate their communication, information, or entertainment needs. These clues can help the salesperson understand the customer's requirements and tailor their approach accordingly. By paying attention to the customer's verbal cues, the salesperson can gather important information and provide a more personalized and effective solution to meet the customer's needs.

The correct answer is NBA Tool because it is the tool that presents marketing offers targeted to specific customer needs. It provides pricing information and benefits to the customers.

Asking discovery questions helps in understanding the customer's wants and needs. By asking relevant questions, you gather valuable information that allows you to personalize the benefits when recommending a solution. Additionally, it helps you respond effectively to any objections and concerns the customer may have. This step is crucial in the sales process as it allows you to gather the necessary information to provide the best possible solution to the customer's needs.

Transitioning to sales is the correct answer because once the initial reason for the call has been resolved, it is a good opportunity to transition the conversation towards potential sales. This step helps to maintain engagement with the customer and explore other products or services that may be of interest to them. It allows the customer to see the value in continuing the conversation and potentially making a purchase.

The correct call flow is as follows: Validate>Gather Info>Resolve>Set Expectations>Transition to Sales>Ask Discovery Questions>Recommend Solution>Overcome Objection>Close the Sale>Close the Call. This sequence ensures that the agent validates the customer's information, gathers necessary information, resolves any issues, sets expectations, transitions to sales, asks discovery questions to understand the customer's needs, recommends a suitable solution, overcomes any objections, closes the sale, and finally closes the call. This flow allows for a comprehensive and effective customer interaction.

The given correct answer is "Recommend Solutions." In order to transition to sales effectively, it is important to have an assumptive mindset and be proactive in recommending solutions to the customers. This step involves understanding the customer's needs and preferences through effective questioning and active listening. By recommending solutions, the salesperson can demonstrate their expertise, build trust, and guide the customer towards making a purchase decision.

Overcoming objections is the correct answer because it allows the salesperson to address any concerns or hesitations the customer may have about the recommendation. By overcoming objections, the salesperson can provide additional information or reassurance to the customer, ultimately increasing the chances of a successful sale. This step is important because it helps to uncover any hidden objections or reasons that the customer may not have initially disclosed, allowing the salesperson to address them directly and tailor their approach accordingly.

The correct answer is a combination of three options: applying the steps of sales, reviewing account information and the NBA tab, and listening to clues throughout the call, and providing recommendations that can help customers while being confident and assumptive in delivering offers. These actions are necessary to efficiently incorporate sales into all customer interactions as they involve actively engaging with the customer, understanding their needs through discovery questions, addressing objections and concerns, and making relevant recommendations based on their account information and clues gathered during the call. Being confident and assumptive in delivering offers also helps in closing the sale effectively.