Supervisor Sales Assessment: Quiz!

10 Questions | Total Attempts: 74

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Supervisor Sales Assessment: Quiz!

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Questions and Answers
  • 1. 
    Choose the correct call flow.
    • A. 

      Validate>Gather Info>Ask Discovery Questions>Recommend Solution>Resolve>Transition to Sales>Recommend Solution>Overcome Objection>Close the Sale>Close the Call

    • B. 

      Validate>Gather Info>Recommend Solution>Resolve>Transition to Sales>Ask Discovery Questions>Resolve>Close the Sale>Overcome Objection>Close the Call

    • C. 

      Validate>Gather Info>Resolve>Set Expectations>Transition to Sales>Ask Discovery Questions>Recommend Solution>Overcome Objection>Close the Sale>Close the Call

    • D. 

      Validate>Gather Info>>Set Expectations>Resolve>Transition to Sales>Ask Discovery Questions>Recommend Solution>Overcome Objection>Close the Sale>Close the Call

  • 2. 
    This tool presents Marketing offers targeted to specific customer needs. The offers include pricing information and benefits.
    • A. 

      Clarify

    • B. 

      NBA Tool

    • C. 

      Telegence

    • D. 

      Technical Guide

  • 3. 
    These clues include reviewing of Rate Plan, current features, individual data charges, overages, international calling charges.
    • A. 

      Account Clues

    • B. 

      Verbal Clues

    • C. 

      Sales Clues

    • D. 

      Non Verbal Clues

  • 4. 
    These clues include sounds or noises heard in the background. They are more subtle than verbal clues, but they can still be significant.
    • A. 

      Account Clues

    • B. 

      Verbal Clues

    • C. 

      Sales Clues

    • D. 

      Non Verbal Clues

  • 5. 
    These include statements the customer makes in the course of the discussion that indicates communication, information, or entertainment needs.
    • A. 

      Account Clues

    • B. 

      Verbal Clues

    • C. 

      Sales Clues

    • D. 

      Non Verbal Clues

  • 6. 
    This step helps you understand the customer's wants and needs. Through this, you will have the information you need to personalize the benefits when recommending a solution and respond to objections and concerns.
    • A. 

      Transition to Sales

    • B. 

      Recommend Solutions

    • C. 

      Asking Discovery Questions

    • D. 

      Overcoming Objections

  • 7. 
    This step is needed so we can ask "why" questions if the customer hasn't told you the real reason. That way, we can restate and refine the benefits of your recommendation prior to delivering another assumptive close.
    • A. 

      Transition to Sales

    • B. 

      Recommend Solutions

    • C. 

      Asking Discovery Questions

    • D. 

      Overcoming Objections

  • 8. 
    This step should be done in an assumptive manner. To do this effectively, we need to have an ABC mind frame.
    • A. 

      Transition to Sales

    • B. 

      Recommend Solutions

    • C. 

      Asking Discovery Questions

    • D. 

      Overcoming Objections

  • 9. 
    Which of the following are needed in order to efficiently incorporate sales into all our customer interactions? 
    • A. 

      Applying the steps: Transition to Sales, Ask Discovery Questions, Recommend Solution, Overcome Objection/Address Concern and Close the Sale with every call.

    • B. 

      Asking the customer if they want to take advantage of the offer.

    • C. 

      Reviewing account information and the NBA tab, and listening to clues throughout the call.

    • D. 

      Providing recommendations that can help our customers, and being confident and assumptive in delivering the offers.

  • 10. 
    This step is needed to assure the customer that the initial reason for the call has been resolved.
    • A. 

      Transition to Sales

    • B. 

      Recommend Solutions

    • C. 

      Asking Discovery Questions

    • D. 

      Overcoming Objection

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