Whiteboard Academy Sales: Quiz!

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| By Skilldevblinds
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Skilldevblinds
Community Contributor
Quizzes Created: 4 | Total Attempts: 1,766
| Attempts: 109
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  • 1/10 Questions

    Do home Owners Associations prefer that all window coverings have what color facing the street side?

    • Tan
    • Cream
    • White
    • Beige
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About This Quiz

Whiteboard Academy Sales: Quiz! assesses knowledge on non-transactional probing questions, site-specific offerings, HOA preferences, product features, and order processing. It's designed to enhance sales skills and customer interaction understanding.

Whiteboard Academy Sales: Quiz! - Quiz

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  • 2. 

    On which site can you offer a wallpaper kit?

    • Www.AmericanBlinds.com

    • Www.TheHomeDepot.com

    • Www.Blinds.com

    • None. What is a wallpaper kit?

    Correct Answer
    A. Www.AmericanBlinds.com
    Explanation
    AmericanBlinds.com is the correct answer because it is a website where you can offer a wallpaper kit. The other options, TheHomeDepot.com and Blinds.com, do not specifically mention offering a wallpaper kit. The fourth option, "None," suggests that there is no website where you can offer a wallpaper kit, which is incorrect as AmericanBlinds.com does offer this option.

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  • 3. 

    If the website indicates a product is on back-order, can you still place the order?  

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    If the website indicates that a product is on back-order, it means that the product is currently out of stock but will be available for purchase in the future. Therefore, you can still place an order for the product, but it will not be immediately fulfilled.

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  • 4. 

    A customer who is not purchasing for a business, but is buying 20 or more blinds for their home, is eligible for a commercial discount. 

    • True

    • False

    Correct Answer
    A. False
    Explanation
    A customer who is not purchasing for a business, but is buying 20 or more blinds for their home, is not eligible for a commercial discount.

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  • 5. 

    After putting special notes in the dotted box of an order, the next step is to...

    • Put notes in the admin

    • Do nothing. You are done!

    • Tell Geoff

    • Send an email to order processing

    Correct Answer(s)
    A. Put notes in the admin
    A. Send an email to order processing
    Explanation
    After putting special notes in the dotted box of an order, the next step is to put those notes in the admin and send an email to the order processing team. This ensures that the notes are properly documented and communicated to the relevant personnel responsible for processing the order. It is important to take these steps to ensure that the special instructions or requirements mentioned in the notes are not overlooked and are acted upon accordingly.

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  • 6. 

    Your customer has 5 blinds and they want to ship to Puerto Rico. How much will the customer pay in shipping fees?

    • $30

    • $150

    • $200

    • $250

    Correct Answer
    A. $150
    Explanation
    The customer will pay $150 in shipping fees for the 5 blinds to be shipped to Puerto Rico.

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  • 7. 

    On our woven wood shades, a movable liner can be completely removed/detached from the shade?

    • True

    • False

    Correct Answer
    A. False
    Explanation
    False. On our woven wood shades, a movable liner cannot be completely removed/detached from the shade.

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  • 8. 

    Which of the following are examples of non-transactional probing questions?  

    • How many windows will you be covering?

    • What is the timeline for your project?

    • Do you want a wand or cord tilter?

    • How important is light control in this room?

    Correct Answer(s)
    A. What is the timeline for your project?
    A. How important is light control in this room?
    Explanation
    The given answer is correct because the two questions, "What is the timeline for your project?" and "How important is light control in this room?" are examples of non-transactional probing questions. These questions aim to gather more information, insights, or opinions from the respondent rather than just obtaining a simple factual answer. They encourage the respondent to provide more detailed and subjective responses, allowing for a deeper understanding of their needs, preferences, or priorities.

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  • 9. 

    What is the average time frame for ground shipping?

    • 5-9 business days

    • 7-10 business days

    • 10-14 business days

    • 1-3 business days

    Correct Answer
    A. 7-10 business days
    Explanation
    The average time frame for ground shipping is typically 7-10 business days. This means that it usually takes between 7 to 10 business days for a package to be delivered when using ground shipping. It is important to note that this is an average estimate and the actual delivery time may vary depending on factors such as the distance between the sender and receiver, the shipping carrier used, and any potential delays in transit.

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  • 10. 

    What is the correct way to save a cart?

    Correct Answer(s)
    A. Customer's username and customer's email
    A. Customer's [email protected]
    Explanation
    The correct way to save a cart is by associating it with the customer's username and customer's email. This allows for easy retrieval and identification of the saved cart. Alternatively, the customer's [email protected] can also be used as a means of saving the cart, as it provides a unique identifier for the customer. However, using the customer's [email protected] or your own email is not the correct way to save a cart, as it does not provide a direct association with the customer.

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Quiz Review Timeline (Updated): Mar 17, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 17, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 02, 2014
    Quiz Created by
    Skilldevblinds
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