Sprint Sales Model Quiz Questions

The correct way for the dealer/RSP to approach a customer when they walk into one of your branded retail locations is to greet them within 20 seconds with: "Welcome to Boost Mobile, what brings you in today?" This approach shows a friendly and welcoming attitude towards the customer, making them feel valued and acknowledged. It also sets the tone for a positive interaction and allows the dealer/RSP to understand the customer's needs and provide appropriate assistance.

When probing or qualifying customers, a sales rep needs to identify the likes and dislikes about their current service as well as what they plan to use their phone for. This is important because understanding the customer's preferences and needs allows the sales rep to provide personalized recommendations and solutions that cater to their specific requirements. By identifying likes and dislikes about their current service, the sales rep can address any pain points or dissatisfaction the customer may have, while understanding their phone usage helps in suggesting suitable plans or features that align with their intended usage.

The correct answer is "Say Hello; Probe/Qualify; Recommend; Include; Needs/Close; Teach." This answer is correct because it lists the steps that make up the S.P.R.I.N.T sales model. The model starts with saying hello to the customer, followed by probing and qualifying to understand their needs. Then, the salesperson recommends a product or solution and includes any additional information or features that may be relevant. The next step is to address the customer's needs and close the sale, and finally, the salesperson teaches the customer about the product or how to use it effectively.

The customer statement indicates that they are looking for a phone that is easy to use. Asking "What specific features are you looking for?" would help the customer narrow down their options and find a phone that meets their needs in terms of ease of use.

In the S.P.R.I.N.T Sales Model, the "T" stands for "Teach." This step involves the RSP (Retail Sales Professional) providing training to the customer on how to use and set up their device. Additionally, during this step, the RSP discusses all the value-added services that are offered to the customer. This ensures that the customer is equipped with the necessary knowledge and skills to make the most out of their purchase and fully understand the benefits and features of the product.

The LG Marquee would be the handset offered to the customer because they are looking for the latest and greatest device available.

Both A and B are proper follow-up responses to the customer statement "My current provider charges $40 per month for my unlimited plan."

Option A, "Besides unlimited calling, what else do you get with your plan?" is a good follow-up to gather more information about the customer's current plan and understand if there are any additional features or benefits included.

Option B, "Is that nationwide or just local calling?" is another appropriate follow-up to clarify the coverage area of the customer's current plan and determine if it meets their needs.

Both of these responses show active listening and a genuine interest in understanding the customer's situation, making them suitable follow-ups to the customer's statement.

Collecting information from customers helps in the sales process because it allows the salesperson to identify the customer's true needs. By understanding the customer's needs, the salesperson can tailor their approach and offer the most relevant products or solutions. Additionally, collecting information helps to narrow the focus on the right product, ensuring that the customer is presented with options that are most likely to meet their needs. Lastly, collecting information allows the salesperson to have more control over the sales process by understanding the customer's preferences, budget, and any specific requirements they may have.

When the customer gives buying signals, it indicates that they are interested and ready to make a purchase. These signals can include asking specific questions about the product or service, showing enthusiasm or excitement, or expressing a desire to move forward with the transaction. Recognizing these signals allows the salesperson to confidently close the sale and finalize the deal.

Both statements B and C are appropriate for closing the sale because they both directly address the customer's readiness to purchase a phone. Statement B, "OK, so let’s go ahead and get you set up with your new phone!" shows enthusiasm and a willingness to assist the customer in making the purchase. Statement C, "Would you like to get the phone and the case today?" offers an additional product (the case) and encourages the customer to make a complete purchase. Both statements effectively prompt the customer to finalize the sale.

The Virgin Mobile $35 monthly unlimited plan would work best for both kids in this scenario. This plan offers unlimited talk, text, and data, which would meet the needs of the kids who want android phones and are not satisfied with the coverage they have been getting. The Boost Mobile $55 monthly unlimited plan and the Virgin Mobile $55 monthly unlimited plan are more expensive options, while the PayLo $30 1500 min/1500 text offer does not include unlimited data, which may not be suitable for the kids' preferences.

The customer asks for "the new Boost mobile phone," indicating that she is looking for a specific type of phone. Therefore, it would be appropriate to ask her what type of phone she is interested in to gather more information and assist her in finding the right product.

The man only needs to access the internet occasionally when he is on the road for work. The Virgin BB2GO $20/500MB plan would be the best option for him because it provides 500MB of data, which should be sufficient for sending emails and light internet usage. The other plans, such as the $50 unlimited plan and the $10/100MB plan, may offer more data or unlimited usage, but they would be unnecessary and more expensive for the man's specific needs.

The best way to help customers understand handset features is to use the phone to demonstrate each feature to the customer. This allows the customer to see the features in action and get a better understanding of how they work. It also provides a hands-on experience for the customer, which can be more effective than simply explaining the features in detail or providing them with a brochure. Additionally, asking a coworker who owns the phone to explain it may not be as reliable as demonstrating the features directly to the customer.

Open ended response instead of closed

The customer information provided states that Lamar is interested in gathering more information before making a purchase. This suggests that he is at a stage in the sales process where he is seeking recommendations for higher-end devices. Therefore, the correct answer is "Recommend."

The Sanyo Innuendo would be a suitable phone to show the elderly lady because it is budget-friendly and offers the basic features she needs, such as calling, texting, accessing email, and watching YouTube videos. Since she is on a strict device budget, the Sanyo Innuendo would be a practical choice as it provides the necessary functionalities without exceeding her budget.

When working to "Recommend" a product/service to the customer, an RSP needs to identify an SPG Brand, Device, and Plan as well as restate the benefits over what they currently have and how it addresses their needs/desires. This means that the RSP should consider the customer's preferred brand, the specific device they are interested in, and the suitable plan that meets their needs and desires. By understanding these factors and highlighting the benefits, the RSP can effectively recommend a product/service to the customer.

The customer information provided suggests that Kelly is currently a Verizon customer with an android device and her contract has just ended. She has no complaints with her service but is willing to shop around to potentially save money. This information indicates that Kelly is in the initial stage of the sales process, where the salesperson includes her as a potential customer and gathers information about her needs and preferences. Therefore, the correct answer is "Include."

Presenting the Solution is not about letting the customers know about all the products of Boost/Virgin Mobile. It is about demonstrating the key differentiators, answering the customer's question about what Boost/Virgin Mobile can do for them, and communicating the benefits of the products and services to the customer.

The customer information provided describes the needs of the customer. It states that Katelyn needs to purchase a new phone to help her during her job search but doesn't have a lot of money to spend on a cell phone plan each month. This information indicates the specific requirements and preferences of the customer, which is a key aspect of understanding their needs in the sales process.

The customer information above describes the "Include" part of the sales process. Omar is considering switching to Virgin Mobile and is gathering information about the Motorola Triumph and the $45 beyond talk plan. This shows that he is including Virgin Mobile as an option in his decision-making process.