Sprint Sales Model Quiz Questions

22 Questions

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Sprint Sales Model Quiz Questions

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Questions and Answers
  • 1. 
    • A. 

      Say Hello; Probe/Qualify; Recommend; Include; Needs/Close; Teach

    • B. 

      Sprint, Preach, Relax, Intuition, Now, Text

    • C. 

      Search, Perfect, Register, Impress, Next, Team

    • D. 

      Suggest, Prefer, Review, Needs, Total

  • 2. 
    • A. 

      Greet within 20 seconds with: "Hey, how’s it going? or What’s up?"

    • B. 

      Wait until they approach you and tell you what they want.

    • C. 

      Greet within 20 seconds with: "Welcome to Boost Mobile, what brings you in today?"

    • D. 

      Greet your customer after you are finished helping the customer you are with.

  • 3. 
    True or False: When Probing/Qualifying customers, a sales reps needs to identify likes and dislikes about their current service as well as what they plan to use their phone for.
    • A. 

      True

    • B. 

      False

  • 4. 
    The “T” in the S.P.R.I.N.T Sales Model stands for ______ which is the step where the RSP would train the customer on how to use/set up their device as well as discuss all value added services offered.
    • A. 

      Temptation

    • B. 

      Time

    • C. 

      Teach

    • D. 

      Talk

  • 5. 
    When working to “Recommend” a product/service to the customer, an RSP needs to identify an _______, _______and ______ as well as restate the benefits over what they currently have and how it addresses their needs/desires.
    • A. 

      Price, Need, and Device

    • B. 

      SPG Brand, Device, and Plan

    • C. 

      Need, Want, Desire

    • D. 

      SPG Brand, Plan, Budget

  • 6. 
    Kelly is currently a Verizon customer with an android device and the contract has just come to an end. She has no complaints with her service but realizes she may be able to save money and is willing to shop around. This customer information above describes what part of the sales process?
    • A. 

      Include

    • B. 

      Probe/Qualify

    • C. 

      Needs Close

    • D. 

      None of the above

  • 7. 
    Katelyn is a college graduate who is now officially “out on her own.” She must purchase a new phone to help her during her job search but doesn’t have a lot of money to spend on a cell phone plan each month. This customer information above describes what part of the sales process?
    • A. 

      Probe/Qualify

    • B. 

      Include

    • C. 

      Recommend

    • D. 

      Needs

    • E. 

      B and C

  • 8. 
    Lamar is looking to start up his business and will be contact with plenty of people over the next few months. He will be using his phone quite a bit and is interested in some of the higher end devices but would like more info before he makes his purchase. This customer information above describes what part of the sales process?
    • A. 

      Recommend

    • B. 

      Include

    • C. 

      Probe/Qualify

    • D. 

      Say Hello

    • E. 

      None of the above

  • 9. 
    Omar is currently paying $40/month for his android device with Metro PCS but cannot stand the lack of coverage and slow data speeds and has lost all interest in the device. He read some information online on Virgin Mobile and is positive the Motorola Triumph and $45 beyond talk plan is on par with what he was looking for but wants to be sure. This customer information above describes what part of the sales process?
    • A. 

      Recommend

    • B. 

      Include

    • C. 

      Probe/Qualify

    • D. 

      Say Hello

    • E. 

      None of the above

  • 10. 
    • A. 

      Samsung Factor

    • B. 

      Sanyo Innuendo

    • C. 

      Motorola Triumph

    • D. 

      LG Marquee

  • 11. 
    A mother and her two teenage kids are browsing around for a family plan. They’re on the MetroPCS family plan, but her kids want android phones and are shopping around because they don’t like the coverage they’ve been getting.  What plans will work best for both kids in this scenario?
    • A. 

      Virgin Mobile $35 monthly unlimited plan

    • B. 

      Boost Mobile $55 monthly unlimited plan

    • C. 

      Virgin Mobile $55 monthly unlimited plan

    • D. 

      PayLo $30 1500 min/1500 text offer

  • 12. 
    A man walks into one of your stores and wants the top of the line phone with Boost Mobile. He doesn’t care about cost as he is simply looking for the latest and greatest device available. Which device would be a handset you would offer this customer?
    • A. 

      LG Marquee

    • B. 

      Sanyo Innuendo

    • C. 

      LG101

    • D. 

      Transform Ultra

    • E. 

      Optimus Slider

  • 13. 
    A man walks into your store asking about the USB internet for his laptop.  He doesn’t use it much but needs to be able to access the internet when he’s on the road.  He’ll use it for work to send e-mails most of the time.  He won’t really need it outside of work as he has WiFi access at home and at the hotels when he’s on the road which is 95% of the time.
    • A. 

      Virgin BB2GO $20/500MB plan

    • B. 

      Virgin Mobile $50 unlimited plan

    • C. 

      Virgin Mobile $10/100MB plan

  • 14. 
    • A. 

      Allows you to demonstrate the key differentiators of Boost/Virgin Mobile

    • B. 

      Lets the customers know about all the products Boost/Virgin Mobile

    • C. 

      Answers the customer’s question, “what can Boost/Virgin Mobile do for me?”

    • D. 

      Communicates the benefits of the products and services to the customer

  • 15. 
    What is the best way to help customers understand handset features?
    • A. 

      Use the phone to demonstrate each feature to the customer

    • B. 

      Provide them with a brochure

    • C. 

      Ask a coworker who owns the phone to explain it

    • D. 

      Explain the features in detail

  • 16. 
    How will collecting information from customers help me in the sales process?
    • A. 

      Helps me identify the customer’s true needs

    • B. 

      Narrows the focus on the right product

    • C. 

      Helps me control the sales process

    • D. 

      All of the above

  • 17. 
    Select the proper follow-up response to this customer statement: “I only use the phone for emergencies.”
    • A. 

      How many minutes do you need?

    • B. 

      What do you consider an emergency?

    • C. 

      Do you have AAA?

    • D. 

      What car do you drive?

  • 18. 
    Select the proper follow-up response to this customer statement: “My current provider charges $40 per month for my unlimited plan.”
    • A. 

      Besides unlimited calling, what else do you get with your plan?

    • B. 

      Is that nationwide or just local calling?

    • C. 

      So why did you come in here today?

    • D. 

      Both A and B

  • 19. 
    Select the proper follow-up response to this customer statement: “I need a phone that is easy to use.”
    • A. 

      All phones are the same.

    • B. 

      How many minutes will you be using?

    • C. 

      What specific features are you looking for?

    • D. 

      Will you need a hands-free device?

  • 20. 
    When do you know it is time to “close the sale”?
    • A. 

      When the customer is about to leave

    • B. 

      When the customer gives buying signals

    • C. 

      When the customer stays longer than 10 minutes

    • D. 

      When the customer looks at the brochure

  • 21. 
    A customer walks into the store and you greet them immediately. She says she wants to see “the new Boost mobile phone.” Which of the following statements would you say next?
    • A. 

      Was it the ZTE Warp?

    • B. 

      We are sold out.

    • C. 

      What type of phone are you interested in?

    • D. 

      It’s over there.

  • 22. 
    A customer walks into the store. You begin by greeting her and after discussing her needs, you think she is ready to purchase a phone. Which of the following statements would you use to close the sale?
    • A. 

      Thanks for coming in! Here is a brochure in case you come back to actually buy the phone.

    • B. 

      OK, so let’s go ahead and get you set up with your new phone!

    • C. 

      Would you like to get the phone and the case today?

    • D. 

      Both B and C