SBTV April 2013 Quiz

10 Questions | Total Attempts: 498

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SBTV April 2013 Quiz


Questions and Answers
  • 1. 
    SBTV encourages you to promote at least 1 Home program during each transaction at the checkout.
    • A. 

      True

    • B. 

      False

  • 2. 
    Promoting Home programs at the checkout can only be done through verbal communication.
    • A. 

      True

    • B. 

      False

  • 3. 
    The Home Gift Card is reloadable.
    • A. 

      True

    • B. 

      False

  • 4. 
    Which of the following attributes apply to the new Natura Paint formula?
    • A. 

      100% acrylic interior paint

    • B. 

      Contains No VOCs.

    • C. 

      Uses No VOC colourants

    • D. 

      Has excellent block resistance

    • E. 

      All of the above

  • 5. 
    Natura Paint is a paint and primer in one
    • A. 

      True

    • B. 

      False

  • 6. 
    Natura Paint is tintable to a select few in the Beauti-Tone colour pallet.
    • A. 

      True

    • B. 

      False

  • 7. 
    SharkBite requires the use of a grey fitting to link polybutylene.
    • A. 

      True

    • B. 

      False

  • 8. 
    There are 2 purposes for the Depth Gauge tool when working with pipe:
    • A. 

      To measure depth and remove the sharp edge

    • B. 

      To measure depth and hold the fitting in place

    • C. 

      To measure depth and cut a pipe into 2 pieces

    • D. 

      To measure depth and disconnect the pipe

  • 9. 
    A slip fitting is used to insert a tee on to a pipe that is not movable.
    • A. 

      True

    • B. 

      False

  • 10. 
    When a customer asks a question and the answer is actually no, try exchanging the word “no” with a:
    • A. 

      "Let me see what I can do”

    • B. 

      "Can I recommend another solution?”

    • C. 

      Either a. or b.

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