SBTV April 2013 Quiz

1. The Home Gift Card is reloadable.

True

False

True. The Home Gift Card can be purchased with a set value and be reloaded with credit at any time.

Explanation

True. The Home Gift Card can be purchased with a set value and be reloaded with credit at any time.

2. Which of the following attributes apply to the new Natura Paint formula?

100% acrylic interior paint

Contains No VOCs.

Uses No VOC colourants

Has excellent block resistance

All of the above

e. all of the above. Home’s own new Natura Paint is an enhanced 100% acrylic paint with no Volatile Organic Compounds known as VOCs. It is truly a No VOC paint because it uses No VOC Colorants. The new formula has vastly improved block resistance minimizing the effects of one painted surface sticking to another.

Explanation

e. all of the above. Home’s own new Natura Paint is an enhanced 100% acrylic paint with no Volatile Organic Compounds known as VOCs. It is truly a No VOC paint because it uses No VOC Colorants. The new formula has vastly improved block resistance minimizing the effects of one painted surface sticking to another.

3. Promoting Home programs at the checkout can only be done through verbal communication.

True

False

False. Home programs can also be promoted by using point of purchase displays also known as POP. POP is intended to turn a customer’s attention to products, promotions, and special events. These silent promotional tools can do the talking for you!

Explanation

False. Home programs can also be promoted by using point of purchase displays also known as POP. POP is intended to turn a customer’s attention to products, promotions, and special events. These silent promotional tools can do the talking for you!

4. Natura Paint is a paint and primer in one

True

False

True. Natura Paint is a paint and primer in one. It’s self priming over new drywall and previously painted flat or low gloss latex surfaces. Two coats are required on new drywall.

Explanation

True. Natura Paint is a paint and primer in one. It’s self priming over new drywall and previously painted flat or low gloss latex surfaces. Two coats are required on new drywall.

5. When a customer asks a question and the answer is actually no, try exchanging the word "no" with a:

"Let me see what I can do”

"Can I recommend another solution?”

Either a. or b.

c. Either a. or b. When you change a “no” to a “yes” you are showing your customer that you care and will do what you can to help them solve their problem.

Explanation

c. Either a. or b. When you change a “no” to a “yes” you are showing your customer that you care and will do what you can to help them solve their problem.

6. Natura Paint is tintable to a select few in the Beauti-Tone colour pallet.

True

False

False. Natura Paint is tintable to all Beauti-Tone colours.

Explanation

False. Natura Paint is tintable to all Beauti-Tone colours.

7. There are 2 purposes for the Depth Gauge tool when working with pipe:

To measure depth and remove the sharp edge

To measure depth and hold the fitting in place

To measure depth and cut a pipe into 2 pieces

To measure depth and disconnect the pipe

The Depth Gauge tool is used to measure the depth of a pipe and remove the sharp edge. This is important because the sharp edge can be a safety hazard and cause injuries. By using the Depth Gauge tool, the sharp edge can be smoothed out or removed, making the pipe safer to handle.

Explanation

The Depth Gauge tool is used to measure the depth of a pipe and remove the sharp edge. This is important because the sharp edge can be a safety hazard and cause injuries. By using the Depth Gauge tool, the sharp edge can be smoothed out or removed, making the pipe safer to handle.

8. A slip fitting is used to insert a tee on to a pipe that is not movable.

True

False

True. A slip fitting allows you to slip the fitting on to a pipe and slip it back to your depth gauge marking using the SharkBite Disconnect Clip.

Explanation

True. A slip fitting allows you to slip the fitting on to a pipe and slip it back to your depth gauge marking using the SharkBite Disconnect Clip.

9. SharkBite requires the use of a grey fitting to link polybutylene.

True

False

True. SharkBite has special grey fittings which are compatible with polybutylene. The standard SharkBite fittings are beige in colour and can link to CPVC Pipe, copper pipe, and PEX pipe.

Explanation

True. SharkBite has special grey fittings which are compatible with polybutylene. The standard SharkBite fittings are beige in colour and can link to CPVC Pipe, copper pipe, and PEX pipe.

10. SBTV encourages you to promote at least 1 Home program during each transaction at the checkout.

True

False

False. SBTV encourages you to assess each customer’s situation and react appropriately by promoting the Home program that suits their needs.

Explanation

False. SBTV encourages you to assess each customer’s situation and react appropriately by promoting the Home program that suits their needs.