SBTV September 2013 Quiz

1. HomeInfo is the best place to reference the vendor's warranty policy when you are processing a defective product.

True

False

HomeInfo is the best place to reference the vendor's warranty policy when you are processing a defective product. This statement is true because HomeInfo is likely a reliable source of information about the vendor's warranty policy. By referring to HomeInfo, you can find the necessary details about the warranty and understand the steps to follow when dealing with a defective product. This can help ensure that you receive the appropriate support and assistance in resolving the issue.

Explanation

HomeInfo is the best place to reference the vendor's warranty policy when you are processing a defective product. This statement is true because HomeInfo is likely a reliable source of information about the vendor's warranty policy. By referring to HomeInfo, you can find the necessary details about the warranty and understand the steps to follow when dealing with a defective product. This can help ensure that you receive the appropriate support and assistance in resolving the issue.

2. The Defective Product Return Form is a useful tool for customer service and checkout staff to use when gathering information pertaining to a defective product.

True

False

True: To Print Defective Product Return Forms to keep at your cash and customer service areas, visit Connect and search “Defective Product Return Form” or “Claims Program Manual”.

Explanation

True: To Print Defective Product Return Forms to keep at your cash and customer service areas, visit Connect and search “Defective Product Return Form” or “Claims Program Manual”.

3. Builders can typically install 3 times as much PEX pipe as copper pipe in the same amount of time because PEX pipe is bendable and does not require soldering.

True

False

True. PEX pipe is faster to install because it’s bendable and does not require soldering. Instead, PEX pipe uses a crimping system.

Explanation

True. PEX pipe is faster to install because it’s bendable and does not require soldering. Instead, PEX pipe uses a crimping system.

4. PEX pipe should be cut on a 30° angle.

True

False

False. PEX pipe should be cut on a square and straight angle so the crimp ring surrounds the entire PEX pipe edge.

Explanation

False. PEX pipe should be cut on a square and straight angle so the crimp ring surrounds the entire PEX pipe edge.

5. A piece of red pipe means the water flowing through it will be hot.

True

False

True. A piece of red pipe means the water flowing through it will be hot and a piece of blue pipe means the water flowing though it will be cold. Using coloured PEX pipe will decrease water temperature confusion when making repairs and pipe adjustments.

Explanation

True. A piece of red pipe means the water flowing through it will be hot and a piece of blue pipe means the water flowing though it will be cold. Using coloured PEX pipe will decrease water temperature confusion when making repairs and pipe adjustments.

6. Which of the following product return examples is NOT considered a product defect?

A kitchen pot set was missing 1 pot lid.

A can of paint was half full.

A candle wasn’t the scent the customer expected.

A tea towel set had 1 in the package that was discoloured.

c. A candle wasn’t the scent the customer expected. A product defect is when parts are missing from the packaging, there is an error in manufacturing, or the product has stopped working for an unknown reason. A product defect is not based on a customer’s preference.

Explanation

c. A candle wasn’t the scent the customer expected. A product defect is when parts are missing from the packaging, there is an error in manufacturing, or the product has stopped working for an unknown reason. A product defect is not based on a customer’s preference.

7. Which sealer only requires one coat to leave a satin finish?

Low Gloss sealer

Wet-Look sealer

Both sealers

a. Low Gloss sealer. The Low Gloss sealer only needs 1 coat to provide a satin finish.

Explanation

a. Low Gloss sealer. The Low Gloss sealer only needs 1 coat to provide a satin finish.

8. The Weather Shield sealers do not protect masonry and stone surfaces against gas and oil spills.

True

False

False. These low VOC sealers protect interior and exterior substrates against moisture damage, gas, oil, and the harmful effects of the sun.

Explanation

False. These low VOC sealers protect interior and exterior substrates against moisture damage, gas, oil, and the harmful effects of the sun.

9. How many days should you wait before allowing heavy traffic or parked vehicles on a newly-sealed driveway?

2 days

5 days

7 days

7 days. You should wait 7 days before allowing heavy traffic or parked vehicles on a newly-sealed driveway.

Explanation

7 days. You should wait 7 days before allowing heavy traffic or parked vehicles on a newly-sealed driveway.

10. What has been added to the Wet-Look and Low Gloss sealers to help provide superior protection?

Resin

Sealant

Urethane

VOC

c. urethane. These sealers use an advanced water-based self-cross linking acrylic technology modified with urethane for superior protection.

Explanation

c. urethane. These sealers use an advanced water-based self-cross linking acrylic technology modified with urethane for superior protection.