SBTV September 2013 Quiz

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Quizzes Created: 17 | Total Attempts: 10,764
Questions: 10 | Attempts: 357

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SBTV September 2013 Quiz - Quiz

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Questions and Answers
  • 1. 

    Which of the following product return examples is NOT considered a product defect?

    • A.

      A kitchen pot set was missing 1 pot lid.

    • B.

      A can of paint was half full.

    • C.

      A candle wasn’t the scent the customer expected.

    • D.

      A tea towel set had 1 in the package that was discoloured.

    Correct Answer
    C. A candle wasn’t the scent the customer expected.
    Explanation
    c. A candle wasn’t the scent the customer expected. A product defect is when parts are missing from the packaging, there is an error in manufacturing, or the product has stopped working for an unknown reason. A product defect is not based on a customer’s preference.

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  • 2. 

    HomeInfo is the best place to reference the vendor’s warranty policy when you are processing a defective product.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    HomeInfo is the best place to reference the vendor's warranty policy when you are processing a defective product. This statement is true because HomeInfo is likely a reliable source of information about the vendor's warranty policy. By referring to HomeInfo, you can find the necessary details about the warranty and understand the steps to follow when dealing with a defective product. This can help ensure that you receive the appropriate support and assistance in resolving the issue.

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  • 3. 

    The Defective Product Return Form is a useful tool for customer service and checkout staff to use when gathering information pertaining to a defective product.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    True: To Print Defective Product Return Forms to keep at your cash and customer service areas, visit Connect and search “Defective Product Return Form” or “Claims Program Manual”.

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  • 4. 

    What has been added to the Wet-Look and Low Gloss sealers to help provide superior protection?

    • A.

      resin

    • B.

      Sealant

    • C.

      Urethane

    • D.

      VOC

    Correct Answer
    C. Urethane
    Explanation
    c. urethane. These sealers use an advanced water-based self-cross linking acrylic technology modified with urethane for superior protection.

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  • 5. 

    The Weather Shield sealers do not protect masonry and stone surfaces against gas and oil spills.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. These low VOC sealers protect interior and exterior substrates against moisture damage, gas, oil, and the harmful effects of the sun.

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  • 6. 

    Which sealer only requires one coat to leave a satin finish?

    • A.

      Low Gloss sealer

    • B.

      Wet-Look sealer

    • C.

      Both sealers

    Correct Answer
    A. Low Gloss sealer
    Explanation
    a. Low Gloss sealer. The Low Gloss sealer only needs 1 coat to provide a satin finish.

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  • 7. 

    How many days should you wait before allowing heavy traffic or parked vehicles on a newly-sealed driveway?

    • A.

      2 days

    • B.

      5 days

    • C.

      7 days

    Correct Answer
    C. 7 days
    Explanation
    7 days. You should wait 7 days before allowing heavy traffic or parked vehicles on a newly-sealed driveway.

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  • 8. 

    Builders can typically install 3 times as much PEX pipe as copper pipe in the same amount of time because PEX pipe is bendable and does not require soldering.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    True. PEX pipe is faster to install because it’s bendable and does not require soldering. Instead, PEX pipe uses a crimping system.

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  • 9. 

    PEX pipe should be cut on a 30° angle.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    False. PEX pipe should be cut on a square and straight angle so the crimp ring surrounds the entire PEX pipe edge.

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  • 10. 

    A piece of red pipe means the water flowing through it will be hot.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    True. A piece of red pipe means the water flowing through it will be hot and a piece of blue pipe means the water flowing though it will be cold. Using coloured PEX pipe will decrease water temperature confusion when making repairs and pipe adjustments.

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