SBTV September 2013 Quiz

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| By HomeHardware

HomeHardware

Community Contributor

Quizzes Created: 16 | Total Attempts: 10,145

Questions: 10 | Attempts: 357 | Updated: Mar 21, 2023

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Questions and Answers

1.

Which of the following product return examples is NOT considered a product defect?
- A.
  
  A kitchen pot set was missing 1 pot lid.
- B.
  
  A can of paint was half full.
- C.
  
  A candle wasn’t the scent the customer expected.
- D.
  
  A tea towel set had 1 in the package that was discoloured.
Correct Answer
C. A candle wasn’t the scent the customer expected.

Explanation
c. A candle wasn’t the scent the customer expected. A product defect is when parts are missing from the packaging, there is an error in manufacturing, or the product has stopped working for an unknown reason. A product defect is not based on a customer’s preference.

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2.

HomeInfo is the best place to reference the vendor’s warranty policy when you are processing a defective product.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
HomeInfo is the best place to reference the vendor's warranty policy when you are processing a defective product. This statement is true because HomeInfo is likely a reliable source of information about the vendor's warranty policy. By referring to HomeInfo, you can find the necessary details about the warranty and understand the steps to follow when dealing with a defective product. This can help ensure that you receive the appropriate support and assistance in resolving the issue.

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3.

The Defective Product Return Form is a useful tool for customer service and checkout staff to use when gathering information pertaining to a defective product.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True: To Print Defective Product Return Forms to keep at your cash and customer service areas, visit Connect and search “Defective Product Return Form” or “Claims Program Manual”.

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4.

What has been added to the Wet-Look and Low Gloss sealers to help provide superior protection?
- A.
  
  resin
- B.
  
  Sealant
- C.
  
  Urethane
- D.
  
  VOC
Correct Answer
C. Urethane

Explanation
c. urethane. These sealers use an advanced water-based self-cross linking acrylic technology modified with urethane for superior protection.

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5.

The Weather Shield sealers do not protect masonry and stone surfaces against gas and oil spills.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False. These low VOC sealers protect interior and exterior substrates against moisture damage, gas, oil, and the harmful effects of the sun.

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6.

Which sealer only requires one coat to leave a satin finish?
- A.
  
  Low Gloss sealer
- B.
  
  Wet-Look sealer
- C.
  
  Both sealers
Correct Answer
A. Low Gloss sealer

Explanation
a. Low Gloss sealer. The Low Gloss sealer only needs 1 coat to provide a satin finish.

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7.

How many days should you wait before allowing heavy traffic or parked vehicles on a newly-sealed driveway?
- A.
  
  2 days
- B.
  
  5 days
- C.
  
  7 days
Correct Answer
C. 7 days

Explanation
7 days. You should wait 7 days before allowing heavy traffic or parked vehicles on a newly-sealed driveway.

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8.

Builders can typically install 3 times as much PEX pipe as copper pipe in the same amount of time because PEX pipe is bendable and does not require soldering.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True. PEX pipe is faster to install because it’s bendable and does not require soldering. Instead, PEX pipe uses a crimping system.

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9.

PEX pipe should be cut on a 30° angle.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False

Explanation
False. PEX pipe should be cut on a square and straight angle so the crimp ring surrounds the entire PEX pipe edge.

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10.

A piece of red pipe means the water flowing through it will be hot.
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Explanation
True. A piece of red pipe means the water flowing through it will be hot and a piece of blue pipe means the water flowing though it will be cold. Using coloured PEX pipe will decrease water temperature confusion when making repairs and pipe adjustments.

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Current Version
Mar 21, 2023

Quiz Edited by
ProProfs Editorial Team
Aug 20, 2013

Quiz Created by
HomeHardware

SBTV September 2013 Quiz

Which of the following product return examples is NOT considered a product defect?

HomeInfo is the best place to reference the vendor’s warranty policy when you are processing a defective product.

The Defective Product Return Form is a useful tool for customer service and checkout staff to use when gathering information pertaining to a defective product.

What has been added to the Wet-Look and Low Gloss sealers to help provide superior protection?

The Weather Shield sealers do not protect masonry and stone surfaces against gas and oil spills.

Which sealer only requires one coat to leave a satin finish?

How many days should you wait before allowing heavy traffic or parked vehicles on a newly-sealed driveway?

Builders can typically install 3 times as much PEX pipe as copper pipe in the same amount of time because PEX pipe is bendable and does not require soldering.

PEX pipe should be cut on a 30° angle.

A piece of red pipe means the water flowing through it will be hot.