SBTV September 2013 Quiz

10 Questions | Total Attempts: 323

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SBTV September 2013 Quiz


Questions and Answers
  • 1. 
    Which of the following product return examples is NOT considered a product defect?
    • A. 

      A kitchen pot set was missing 1 pot lid.

    • B. 

      A can of paint was half full.

    • C. 

      A candle wasn’t the scent the customer expected.

    • D. 

      A tea towel set had 1 in the package that was discoloured.

  • 2. 
    HomeInfo is the best place to reference the vendor’s warranty policy when you are processing a defective product.
    • A. 

      True

    • B. 

      False

  • 3. 
    The Defective Product Return Form is a useful tool for customer service and checkout staff to use when gathering information pertaining to a defective product.
    • A. 

      True

    • B. 

      False

  • 4. 
    What has been added to the Wet-Look and Low Gloss sealers to help provide superior protection?
    • A. 

      resin

    • B. 

      Sealant

    • C. 

      Urethane

    • D. 

      VOC

  • 5. 
    The Weather Shield sealers do not protect masonry and stone surfaces against gas and oil spills.
    • A. 

      True

    • B. 

      False

  • 6. 
    Which sealer only requires one coat to leave a satin finish?
    • A. 

      Low Gloss sealer

    • B. 

      Wet-Look sealer

    • C. 

      Both sealers

  • 7. 
    How many days should you wait before allowing heavy traffic or parked vehicles on a newly-sealed driveway?
    • A. 

      2 days

    • B. 

      5 days

    • C. 

      7 days

  • 8. 
    Builders can typically install 3 times as much PEX pipe as copper pipe in the same amount of time because PEX pipe is bendable and does not require soldering.
    • A. 

      True

    • B. 

      False

  • 9. 
    PEX pipe should be cut on a 30° angle.
    • A. 

      True

    • B. 

      False

  • 10. 
    A piece of red pipe means the water flowing through it will be hot.
    • A. 

      True

    • B. 

      False