SBTV September 2013 Quiz

10 Questions | By HomeHardware | Last updated: Mar 21, 2022 | Total Attempts: 357

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Questions and Answers

1.

Which of the following product return examples is NOT considered a product defect?
- A.
  
  A kitchen pot set was missing 1 pot lid.
- B.
  
  A can of paint was half full.
- C.
  
  A candle wasn’t the scent the customer expected.
- D.
  
  A tea towel set had 1 in the package that was discoloured.
2.

HomeInfo is the best place to reference the vendor’s warranty policy when you are processing a defective product.
- A.
  
  True
- B.
  
  False
3.

The Defective Product Return Form is a useful tool for customer service and checkout staff to use when gathering information pertaining to a defective product.
- A.
  
  True
- B.
  
  False
4.

What has been added to the Wet-Look and Low Gloss sealers to help provide superior protection?
- A.
  
  resin
- B.
  
  Sealant
- C.
  
  Urethane
- D.
  
  VOC
5.

The Weather Shield sealers do not protect masonry and stone surfaces against gas and oil spills.
- A.
  
  True
- B.
  
  False
6.

Which sealer only requires one coat to leave a satin finish?
- A.
  
  Low Gloss sealer
- B.
  
  Wet-Look sealer
- C.
  
  Both sealers
7.

How many days should you wait before allowing heavy traffic or parked vehicles on a newly-sealed driveway?
- A.
  
  2 days
- B.
  
  5 days
- C.
  
  7 days
8.

Builders can typically install 3 times as much PEX pipe as copper pipe in the same amount of time because PEX pipe is bendable and does not require soldering.
- A.
  
  True
- B.
  
  False
9.

PEX pipe should be cut on a 30° angle.
- A.
  
  True
- B.
  
  False
10.

A piece of red pipe means the water flowing through it will be hot.
- A.
  
  True
- B.
  
  False