SBTV September 2013 Quiz
10 Questions
| Total Attempts: 332
.
Questions and Answers
- 1.Which of the following product return examples is NOT considered a product defect?
- A.
A kitchen pot set was missing 1 pot lid.
- B.
A can of paint was half full.
- C.
A candle wasn’t the scent the customer expected.
- D.
A tea towel set had 1 in the package that was discoloured.
- 2.HomeInfo is the best place to reference the vendor’s warranty policy when you are processing a defective product.
- A.
True
- B.
False
- 3.The Defective Product Return Form is a useful tool for customer service and checkout staff to use when gathering information pertaining to a defective product.
- A.
True
- B.
False
- 4.What has been added to the Wet-Look and Low Gloss sealers to help provide superior protection?
- A.
resin
- B.
Sealant
- C.
Urethane
- D.
VOC
- 5.The Weather Shield sealers do not protect masonry and stone surfaces against gas and oil spills.
- A.
True
- B.
False
- 6.Which sealer only requires one coat to leave a satin finish?
- A.
Low Gloss sealer
- B.
Wet-Look sealer
- C.
Both sealers
- 7.How many days should you wait before allowing heavy traffic or parked vehicles on a newly-sealed driveway?
- A.
2 days
- B.
5 days
- C.
7 days
- 8.Builders can typically install 3 times as much PEX pipe as copper pipe in the same amount of time because PEX pipe is bendable and does not require soldering.
- A.
True
- B.
False
- 9.PEX pipe should be cut on a 30° angle.
- A.
True
- B.
False
- 10.A piece of red pipe means the water flowing through it will be hot.
- A.
True
- B.
False
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