Quiz - Sales Process

The correct answer is "Retail Chemist Prescription Audit." RCPA stands for Retail Chemist Prescription Audit, which refers to the process of auditing and reviewing prescriptions in retail pharmacies. This helps ensure that prescriptions are accurately filled and dispensed, promoting patient safety and quality of care.

The correct answer is "Non call activity." This is because the other options do not make sense in the context of the given question. "National Cancer Act" refers to a specific legislation related to cancer research and treatment, "National Coverage Analysis" is a term used in healthcare to evaluate the coverage of medical services, and "National care association" is not a commonly used term. Therefore, "Non call activity" is the most appropriate meaning for NCA in this context.

Effective communication requires the use of all options mentioned in the question. Gestures help to convey nonverbal messages and add emphasis to verbal communication. Eye contact is important for establishing a connection with the listener and conveying trust and attentiveness. Voice control and modulation help to convey emotions, emphasize key points, and maintain the interest of the listener. Therefore, all these options are essential for effective communication.

The correct answer is the 3-2-1 Plan. This plan ensures that Connect2SWin customers are covered by Field Officers (FO), Area Business Managers (ABM), and Sales Managers (SM). The numbers 3-2-1 represent the hierarchy of coverage, with 3 FOs reporting to 2 ABMs, who in turn report to 1 SM. This plan ensures a structured and efficient coverage strategy for Connect2SWin customers.

RCPA (Retail Chemist Prescription Audit) helps in identifying the right customer, assessing customer potential, updating doctor-wise product and product-wise doctors. All these options are valid explanations for the benefits of RCPA. It helps businesses in understanding their target audience, evaluating the potential of customers, and keeping track of product preferences among doctors.

The correct answer is "Summary of all important points discussed with demand of Rx." This means that when closing the call, the agent should provide a summary of all the important points that were discussed during the conversation, including any specific requests or demands made by the customer regarding a prescription (Rx). This helps ensure that both the agent and the customer are on the same page and have a clear understanding of the key details and next steps.

Planning has several benefits, including facilitating objective achievement, minimizing uncertainties, and facilitating coordination. By having a well-thought-out plan, individuals and organizations can set clear goals and objectives, which increases the likelihood of achieving them. Planning also helps to identify potential risks and uncertainties, allowing for proactive measures to be taken to minimize their impact. Additionally, planning promotes coordination among different departments or individuals, ensuring that everyone is working towards the same goals and objectives. Therefore, all the options mentioned in the question are correct in terms of the benefits of planning.

The correct answer is "All Options" because it implies that all the mentioned factors (detailing the right product, utilization of the right input, and validating support on our product) are essential for effective product promotion. By considering all these options, a company can ensure that they are providing the right information about their product, using the appropriate resources, and receiving the necessary support to promote their product effectively.

The correct answer is "All Options." This means that the product presentation should include a sequence of priority brands, focus on unique selling propositions (USPs), and take into consideration the demand of prescription (Rx) products. By incorporating all these options, the presentation will be comprehensive and address different aspects that are important for promoting and selling the product effectively.

The major challenge in probing is the lack of knowledge. This means that the main difficulty faced in investigating or exploring a subject is the absence or insufficiency of information or understanding. Without adequate knowledge, it becomes challenging to gather accurate data, analyze it effectively, and draw meaningful conclusions. This lack of knowledge can hinder the progress of any investigation or research endeavor, making it difficult to uncover new insights or solutions.

MTP stands for Medium Term Plan. It is a planning process that covers a period of one to five years. Both Leave and NCA (Non-Cash Assistance) can be planned within the Medium Term Plan. Therefore, the correct answer is MTP.

The correct answer is "All Options." This means that there are multiple situations in which a call can be closed. It could be closed on completion of detailing, which means that all the necessary information has been provided to the customer. It could also be closed on getting buying signals, which indicates that the customer is showing interest in purchasing the product. Lastly, the call could be closed when the customer agrees to buy the product. Therefore, any of these options can be considered as the appropriate time to close the call.

Planning is the process of setting objectives and determining the best ways to achieve them. It involves assessing the current situation (where we are) and identifying the desired future state (where we want to go). By analyzing the existing conditions and aligning them with the desired outcomes, planning helps bridge the gap between the present and the future. It provides a roadmap for decision-making and resource allocation, ensuring that actions are taken to move from the current state towards the desired goals.

The correct answer is 24. This suggests that the Standard Tour Plan (STP) should be of 24 days. This implies that a tour following the STP should ideally last for 24 days, indicating the recommended duration for a comprehensive and planned tour experience.

All options (assumption, ego, and personality) can adversely affect communication. Assumptions can lead to misunderstandings and misinterpretations. Ego can cause individuals to become defensive and unwilling to listen or consider other perspectives. Personality differences can result in communication barriers, as people with different personalities may have different communication styles and preferences. Therefore, all these factors can have a negative impact on effective communication.

The correct answer is "Star". In this context, the star symbol is used to identify campaign and invested doctors. It is likely that the star symbol is used as a visual indicator to easily distinguish these doctors from others. The gray, red, and green colors mentioned in the options are not specifically mentioned as indicators for identifying campaign and invested doctors, so they are not the correct answer.

In order to convert a customer, it is important to communicate with them first. By communicating effectively, businesses can highlight the benefits of their product or service, addressing the customer's needs and concerns. This helps build trust and credibility, increasing the chances of a successful conversion. While features, side effects, and adverse effects may also play a role in the decision-making process, the emphasis on communicating the benefits ensures that the customer understands the value they will gain from the product or service.

Understanding and resource planning are essential for the implementation of any project or task. Without a clear understanding of the requirements and the available resources, it would be difficult to effectively execute the implementation process. Understanding involves comprehending the goals, objectives, and scope of the project, while resource planning involves identifying and allocating the necessary resources such as manpower, budget, and materials. These two components ensure that the implementation is well-informed, organized, and can be carried out successfully.

Probing refers to the act of asking questions in order to gather more information or to investigate a particular topic or issue. It involves seeking clarification, exploring different perspectives, and delving deeper into a subject. Probing is a technique commonly used in interviews, research, and problem-solving situations to gain a better understanding and uncover valuable insights.

Active listening is the first step of objection handling because it allows the person to fully understand and empathize with the objection being raised. By actively listening, the person can gather all the necessary information and fully comprehend the concerns or issues being expressed. This step is crucial in order to effectively address the objection and provide a thoughtful response.

An open-ended question allows for a more comprehensive and detailed response from the person being asked. It encourages them to provide their own thoughts, opinions, and experiences, allowing for a deeper understanding of the situation or topic being discussed. In the context of RCPA (Rapid Critical Pathway Analysis), asking open-ended questions can help gather more information and insights, leading to a more thorough analysis of the situation at hand.

The second step of objection handling is to understand and empathize with the person raising the objection. This involves actively listening to their concerns and trying to see things from their perspective. By demonstrating understanding and empathy, you can build rapport and trust with the person, making it easier to address their objections effectively.

The correct answer is "doctor is undecided." An objection typically indicates that the doctor has reservations or doubts about a certain topic or decision. It suggests that the doctor is not yet convinced or clear about their stance and may require more information or evidence before making a decision.

The correct answer is "Questioning Skill" because probing skill refers to the ability to ask insightful and thought-provoking questions in order to gather more information, clarify understanding, and uncover hidden insights. This skill is particularly important in fields such as research, interviewing, problem-solving, and critical thinking, as it helps to explore different perspectives and uncover deeper layers of knowledge and understanding.

Attentive listening refers to actively and fully engaging in the process of listening, with the intention to understand and gain knowledge from what is being said. It involves focusing on the speaker, paying attention to their words, tone, and nonverbal cues, and being open to learning and absorbing new information. This type of listening goes beyond just pretending to listen or listening only to formulate a response. It is about genuinely seeking to learn and expand one's knowledge and understanding through active listening.