Quiz - Sales Process

25 Questions | Total Attempts: 639

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Quiz - Sales Process - Quiz


Questions and Answers
  • 1. 
    Planning bridges the gap between 
    • A. 

      Objectives

    • B. 

      Success

    • C. 

      Good and bad results

    • D. 

      Where we are and where we want to go

  • 2. 
    Benefits of Planning is
    • A. 

      Facilitates objective achievement

    • B. 

      Minimizes uncertainties

    • C. 

      Facilitates co-ordination

    • D. 

      All Options

  • 3. 
    STP (Standard Tour Plan) should be of _____ Days
    • A. 

      25

    • B. 

      27

    • C. 

      23

    • D. 

      24

  • 4. 
    Meaning of RCPA is
    • A. 

      Registered Care Providers Association

    • B. 

      Remote Control Perimeter Access

    • C. 

      Retail Chemist Prescription Audit

    • D. 

      Regional Climate Protection Authority

  • 5. 
    RCPA helps in 
    • A. 

      Identifying right customer

    • B. 

      Assess Customer potential

    • C. 

      Up date Doctor wise Product and Product wise Drs

    • D. 

      All Options

  • 6. 
    RCPA facilitate effective product promotion by
    • A. 

      Detail the Right product

    • B. 

      Utilisation of Right input

    • C. 

      Validate support on our product

    • D. 

      All Options

  • 7. 
    For thorough RCPA always ask
    • A. 

      Closed Question

    • B. 

      Right question

    • C. 

      Open ended question

    • D. 

      No question

  • 8. 
    Product presentation should be with
    • A. 

      Sequence of priority brands

    • B. 

      Focus on usp

    • C. 

      Demand of Rx

    • D. 

      All Options

  • 9. 
    For Conversion of Customer we have to communicate first
    • A. 

      Benefit

    • B. 

      Feature

    • C. 

      Side effect 

    • D. 

      Adverse effect

  • 10. 
    An Objection means
    • A. 

      Doctor is convinced

    • B. 

      Doctor is undecided 

    • C. 

      Doctor is confused

    • D. 

      Doctor is clear

  • 11. 
    First Step of Objection handling is
    • A. 

      Ask the question to clarify

    • B. 

      Understand and empathize

    • C. 

      Giving an answer

    • D. 

      Active listening

  • 12. 
    Second step of Objection handling is
    • A. 

      Active listening

    • B. 

      Ask the question to clarify

    • C. 

      Understand and empathize

    • D. 

      Giving an answer

  • 13. 
    Attentive listening is 
    • A. 

      Pretending

    • B. 

      Listening to Answer

    • C. 

      Listening to learn

    • D. 

      All Options

  • 14. 
    Communication get affected adversly by
    • A. 

      Assumption

    • B. 

      EGO

    • C. 

      Personality

    • D. 

      All Options

  • 15. 
    Effective communication needs
    • A. 

      Gestures

    • B. 

      Eye contact

    • C. 

      Voice control and Voice modulation

    • D. 

      All Options

  • 16. 
    Probing means
    • A. 

      Providing solution

    • B. 

      Asking questions

    • C. 

      Solving problems

    • D. 

      Answering questions

  • 17. 
    Probing Skill is
    • A. 

      Answering Skill

    • B. 

      Questioning Skill

    • C. 

      RCPA skill

    • D. 

      All Options

  • 18. 
    Major challenge In probing is
    • A. 

      Lack of inputs

    • B. 

      Lack of money

    • C. 

      Lack of knowledge

    • D. 

      Lack of availability

  • 19. 
    When to close the call
    • A. 

      On completion of detailing

    • B. 

      On getting buying signals

    • C. 

      Customer agrees for your proudct

    • D. 

      All Options

  • 20. 
    What is summerizing while closing the call
    • A. 

      Tell all the points to customer

    • B. 

      Summary of questions

    • C. 

      Summary of objections

    • D. 

      Summary of all important points discussed with demand of Rx

  • 21. 
    Meaning of NCA is
    • A. 

      National Cancer Act

    • B. 

      Non call activity

    • C. 

      National Coverage Analysis

    • D. 

      National care association

  • 22. 
    Leave & NCA can be planned in _______
    • A. 

      STP

    • B. 

      MTP

    • C. 

      STP & MTP

    • D. 

      None

  • 23. 
    Campaign and invested doctors can be identify by 
    • A. 

      Gray Colour

    • B. 

      Red colour

    • C. 

      Green colour

    • D. 

      Star

  • 24. 
    For implementation we require
    • A. 

      To do list

    • B. 

      Success orientation

    • C. 

      Objectives

    • D. 

      Understanding and resource planning

  • 25. 
    Connect2SWin customers are to be covered by FO/ABM/SM with
    • A. 

      1-2 -3  Plan

    • B. 

      3-2-1 Plan

    • C. 

      1-2 -3  Plan

    • D. 

      1- 2 -4  Plan

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