SWAT: Sales Process Training Quiz!

Asking targeted questions is a skill that is closely associated with learning. When you ask specific and focused questions, you are able to gather more information and gain a deeper understanding of a subject or topic. By asking targeted questions, you can clarify any doubts or uncertainties, explore different perspectives, and actively engage in the learning process. This skill helps in acquiring new knowledge, improving problem-solving abilities, and fostering critical thinking skills.

Active listening is the skill of Learn. This means that in order to learn with a customer and make a connection, one must engage in active listening. Active listening involves fully focusing on and understanding what the customer is saying, both verbally and non-verbally. It requires paying attention to their needs, concerns, and preferences, and responding appropriately. By actively listening, a salesperson can build trust with the customer, gain valuable insights, and effectively recommend solutions or close the sale.

The skill of the link is connecting. This means that the ability to establish a connection with the customer is crucial in order to gain their trust and make them more likely to follow your recommendations and close the deal. Active listening and momentum building are also important skills in sales, but the primary skill in this context is connecting with the customer.

Closing is a skill associated with LOCK. In the context of communication or sales, closing refers to the act of finalizing a deal or reaching a decision. It involves effectively persuading or convincing the other party to take a desired action or make a purchase. Closing requires the ability to address any concerns or objections, summarize the key points, and confidently ask for commitment or agreement. It is an essential skill for successfully concluding negotiations or sales interactions.

The behavior of wanting to know is associated with learning. When someone has a desire to acquire new knowledge or gain understanding, it reflects their willingness and curiosity to learn. This behavior involves actively seeking information, asking questions, and engaging in activities that promote knowledge acquisition. Wanting to know is a fundamental aspect of the learning process as it drives individuals to explore, discover, and expand their understanding of various subjects or concepts.

The behavior of a LOCK is to be assumptive. This means that when encountering a lock, one should assume that it is locked and not attempt to open it without the proper key or code. Being assumptive helps to maintain security and prevent unauthorized access to locked areas or objects.

The behavior associated with a LINK is to smile while speaking. This implies that when engaging with others, particularly in a sales or customer service context, it is important to maintain a positive and friendly demeanor by smiling. Smiling can create a welcoming and approachable atmosphere, helping to build rapport and establish a connection with the other person. It can also contribute to a more positive and enjoyable interaction overall.

The behavior of LEAD is to be confident. Confidence is an important trait for a leader as it inspires trust and motivates others to follow. A confident leader is sure of their abilities, makes decisions without hesitation, and is not easily swayed by doubt or uncertainty. This behavior helps in effectively leading a team or organization towards success.

The correct answer is "Be excited" because the question is asking about the behavior of LINK. Being excited implies having a positive and enthusiastic attitude, which can lead to better engagement and performance. It suggests that LINK should approach tasks and challenges with enthusiasm and a sense of anticipation. This behavior can inspire others and contribute to a more positive and productive work environment.

Momentum building is the skill to lead. This involves creating and maintaining a sense of energy and forward progress within a team or organization. It requires the ability to motivate and inspire others, set clear goals, and keep everyone focused and engaged. By building momentum, a leader can drive the team towards success and ensure that everyone is working together towards a common purpose.

The skill of "LINK" is associated with taking control of the conversation. This implies that when using this skill, one is able to guide and direct the conversation in a way that allows them to maintain control and steer it towards their desired outcome or objective. Taking control of the conversation can involve various techniques such as asking probing questions, actively listening, and effectively managing the flow of the discussion.