SWAT: Sales Process Training Quiz!

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| By CLEARLINK

CLEARLINK

Community Contributor

Quizzes Created: 17 | Total Attempts: 4,291

Questions: 11 | Attempts: 122 | Updated: Apr 27, 2023

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Questions and Answers

1.

LINK To LINK with a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've connected with them. What is the skill of the link?
- A.
  
  Connecting
- B.
  
  Active listening
- C.
  
  Momentum building
- D.
  
  Closing
Correct Answer
A. Connecting

Explanation
The skill of the link is connecting. This means that the ability to establish a connection with the customer is crucial in order to gain their trust and make them more likely to follow your recommendations and close the deal. Active listening and momentum building are also important skills in sales, but the primary skill in this context is connecting with the customer.

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2.

The Behavior of LINK is to Be?
- A.
  
  Be confident
- B.
  
  Be curious
- C.
  
  Be excited
- D.
  
  Be assumptive
Correct Answer
C. Be excited

Explanation
The correct answer is "Be excited" because the question is asking about the behavior of LINK. Being excited implies having a positive and enthusiastic attitude, which can lead to better engagement and performance. It suggests that LINK should approach tasks and challenges with enthusiasm and a sense of anticipation. This behavior can inspire others and contribute to a more positive and productive work environment.

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3.

What behavior is associated with a LINK?
- A.
  
  Smile while speaking
- B.
  
  Enjoy what you sell
- C.
  
  Know the customer's position in the buying cycle
- D.
  
  Love to learn
Correct Answer
A. Smile while speaking

Explanation
The behavior associated with a LINK is to smile while speaking. This implies that when engaging with others, particularly in a sales or customer service context, it is important to maintain a positive and friendly demeanor by smiling. Smiling can create a welcoming and approachable atmosphere, helping to build rapport and establish a connection with the other person. It can also contribute to a more positive and enjoyable interaction overall.

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4.

What would you associate with the skill of LINK?
- A.
  
  Leverage the momentum
- B.
  
  Create enthusiasm about the product
- C.
  
  Sell Value
- D.
  
  Take control of the conversation
Correct Answer
D. Take control of the conversation

Explanation
The skill of "LINK" is associated with taking control of the conversation. This implies that when using this skill, one is able to guide and direct the conversation in a way that allows them to maintain control and steer it towards their desired outcome or objective. Taking control of the conversation can involve various techniques such as asking probing questions, actively listening, and effectively managing the flow of the discussion.

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5.

What skill would you associate with learning?
- A.
  
  Ask targeted questions
- B.
  
  Sell Value
- C.
  
  Leverage value statements
- D.
  
  Understand your job
Correct Answer
A. Ask targeted questions

Explanation
Asking targeted questions is a skill that is closely associated with learning. When you ask specific and focused questions, you are able to gather more information and gain a deeper understanding of a subject or topic. By asking targeted questions, you can clarify any doubts or uncertainties, explore different perspectives, and actively engage in the learning process. This skill helps in acquiring new knowledge, improving problem-solving abilities, and fostering critical thinking skills.

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6.

Learn To Learn with a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've connected with them. What is the skill of Learn?
- A.
  
  Closing
- B.
  
  Active listening
- C.
  
  Momentum Building
- D.
  
  Be confident
Correct Answer
B. Active listening

Explanation
Active listening is the skill of Learn. This means that in order to learn with a customer and make a connection, one must engage in active listening. Active listening involves fully focusing on and understanding what the customer is saying, both verbally and non-verbally. It requires paying attention to their needs, concerns, and preferences, and responding appropriately. By actively listening, a salesperson can build trust with the customer, gain valuable insights, and effectively recommend solutions or close the sale.

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7.

What behavior would you associate with learning?
- A.
  
  Know your product
- B.
  
  Understand your job
- C.
  
  Want to know
- D.
  
  Thank them to choosing the brand
Correct Answer
C. Want to know

Explanation
The behavior of wanting to know is associated with learning. When someone has a desire to acquire new knowledge or gain understanding, it reflects their willingness and curiosity to learn. This behavior involves actively seeking information, asking questions, and engaging in activities that promote knowledge acquisition. Wanting to know is a fundamental aspect of the learning process as it drives individuals to explore, discover, and expand their understanding of various subjects or concepts.

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8.

Lead What is the skill to lead?
- A.
  
  Be confident M
- B.
  
  Be assumptive
- C.
  
  Momentum Building
- D.
  
  Closing
Correct Answer
C. Momentum Building

Explanation
Momentum building is the skill to lead. This involves creating and maintaining a sense of energy and forward progress within a team or organization. It requires the ability to motivate and inspire others, set clear goals, and keep everyone focused and engaged. By building momentum, a leader can drive the team towards success and ensure that everyone is working together towards a common purpose.

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9.

What is the behavior of LEAD?
- A.
  
  Be Assumptive
- B.
  
  Be Curious
- C.
  
  Be Confident
- D.
  
  Be Excited
Correct Answer
C. Be Confident

Explanation
The behavior of LEAD is to be confident. Confidence is an important trait for a leader as it inspires trust and motivates others to follow. A confident leader is sure of their abilities, makes decisions without hesitation, and is not easily swayed by doubt or uncertainty. This behavior helps in effectively leading a team or organization towards success.

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10.

What is a skill associated with LOCK?
- A.
  
  Momentum building
- B.
  
  Connecting
- C.
  
  Active Listening
- D.
  
  Closing
Correct Answer
D. Closing

Explanation
Closing is a skill associated with LOCK. In the context of communication or sales, closing refers to the act of finalizing a deal or reaching a decision. It involves effectively persuading or convincing the other party to take a desired action or make a purchase. Closing requires the ability to address any concerns or objections, summarize the key points, and confidently ask for commitment or agreement. It is an essential skill for successfully concluding negotiations or sales interactions.

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11.

What is the behavior of a LOCK?
- A.
  
  Be curious
- B.
  
  Be Assumptive
- C.
  
  Be Confident
- D.
  
  Be excited
Correct Answer
B. Be Assumptive

Explanation
The behavior of a LOCK is to be assumptive. This means that when encountering a lock, one should assume that it is locked and not attempt to open it without the proper key or code. Being assumptive helps to maintain security and prevent unauthorized access to locked areas or objects.

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Current Version
Apr 27, 2023

Quiz Edited by
ProProfs Editorial Team
Jan 21, 2015

Quiz Created by
CLEARLINK

SWAT: Sales Process Training Quiz!

LINK To LINK with a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've connected with them. What is the skill of the link?

The Behavior of LINK is to Be?

What behavior is associated with a LINK?

What would you associate with the skill of LINK?

What skill would you associate with learning?

Learn To Learn with a customer is to make a connection. Customers will trust your recommendations and movements to close if they feel you've connected with them. What is the skill of Learn?

What behavior would you associate with learning?

Lead What is the skill to lead?

What is the behavior of LEAD?

What is a skill associated with LOCK?

What is the behavior of a LOCK?