Week 7: Phint Sales Process Test

Explanation
The behavior of LINK is to be excited. This suggests that LINK is enthusiastic or eager about something. It implies that LINK displays a positive and energetic attitude towards a particular situation or topic.

Explanation
The question is asking about the skill of Learn. Out of the given options, active listening is the most appropriate skill that can be associated with learning. Active listening involves fully focusing on and understanding the information being presented, which is crucial for effective learning. The other options such as closing, confident, and being excited do not directly relate to the skill of learning.

Explanation
Building momentum and being confident are key skills and behaviors that go hand in hand with being a leader. Building momentum involves motivating and inspiring others to take action and move forward towards a common goal. This requires having confidence in oneself and in the team's abilities. A confident leader instills trust and belief in others, which helps to create a positive and productive work environment. By being confident, a leader can effectively guide and empower their team to achieve success.

Explanation
This question is an example of a "Learning question" because it aims to gather information about the customer's specific needs and intentions related to setting up home security. By asking this question, the company can better understand if the customer requires additional services or equipment related to home security, and tailor their offerings accordingly.

Explanation
The questions listed in the answer options are all relevant to understanding the customer's TV needs and preferences. By asking about the customer's current TV provider, favorite shows, who watches TV in the house, and how many TVs they have, the salesperson can gather important information to tailor their sales pitch and potentially convince the customer to purchase a TV along with their internet service.

Explanation
To link with the customer, it is important to greet them as a form of courtesy and to establish a friendly atmosphere. Getting to know the customer helps in understanding their needs and preferences, enabling a personalized approach. Positioning yourself as the home service expert builds trust and credibility. Asking them "How they are doing?" shows genuine interest and helps in building rapport.

Explanation
The correct answer includes three statements that are examples of locking down a sale. These statements involve asking the customer to make a decision about leasing or buying a modem, inquiring about their urgency to get the installation done, and requesting an email address to send a confirmation. These actions help to solidify the sale and ensure that the customer is committed to the purchase.

Explanation
The benefits of having @ease that can be used in a sales pitch include Norton Online Backup, Norton Security, and PC backup. These services provide protection for personal information, ensuring that data is securely backed up and safeguarded against identity theft. Norton Online Backup allows users to store important files and documents in the cloud, providing peace of mind in case of data loss or device failure. Norton Security offers comprehensive protection against viruses, malware, and other online threats, keeping devices and personal information safe. PC backup ensures that important files and data are regularly backed up, minimizing the risk of data loss and allowing for easy recovery in case of emergencies.