Week 7: Phint Sales Process Test

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  • 1/8 Questions

    What is the skill of Learn? 

    • Active listening
    • Closing
    • Confident
    • Be excited
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About This Quiz

The 'Week 7: Phint Sales Process Test' assesses key sales skills including active listening, confidence, and customer engagement strategies. It focuses on practical applications like linking behavior and learning questions to enhance sales effectiveness.

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  • 2. 

    Lead:What is the skill and Behavior that goes with Lead?

    • Active listening/ Be Curious

    • Build Momentum/Be confident

    • Connect/Be Excited

    • Close/Be Assumptive

    Correct Answer
    A. Build Momentum/Be confident
    Explanation
    Building momentum and being confident are key skills and behaviors that go hand in hand with being a leader. Building momentum involves motivating and inspiring others to take action and move forward towards a common goal. This requires having confidence in oneself and in the team's abilities. A confident leader instills trust and belief in others, which helps to create a positive and productive work environment. By being confident, a leader can effectively guide and empower their team to achieve success.

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  • 3. 

    What is an example of a "Learning question", you can ask a customer for ADT?

    • Will you be purchasing or leasing a modem?

    • Who was your previous home services providers?

    • Will you be using the internet to set up home security?

    • Do you watch Netflix

    Correct Answer
    A. Will you be using the internet to set up home security?
    Explanation
    This question is an example of a "Learning question" because it aims to gather information about the customer's specific needs and intentions related to setting up home security. By asking this question, the company can better understand if the customer requires additional services or equipment related to home security, and tailor their offerings accordingly.

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  • 4. 

    LEARN Check all that apply:What questions could you ask the customer to be able to sell the TV when they are only calling in for internet?

    • Who is your current TV provider?

    • What are some of your favorite shows you like to watch?

    • Who all in the house watches TV?

    • How many TV's do you have in the house?

    Correct Answer(s)
    A. Who is your current TV provider?
    A. What are some of your favorite shows you like to watch?
    A. Who all in the house watches TV?
    A. How many TV's do you have in the house?
    Explanation
    The questions listed in the answer options are all relevant to understanding the customer's TV needs and preferences. By asking about the customer's current TV provider, favorite shows, who watches TV in the house, and how many TVs they have, the salesperson can gather important information to tailor their sales pitch and potentially convince the customer to purchase a TV along with their internet service.

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  • 5. 

    Check all that apply:How would you link with the customer? (4 things)

    • Greet

    • Tell them the prices they are looking for right away

    • Get to know the customer

    • Position yourself as the home service expert

    • Nothing

    • Ask them "How they are doing?"

    Correct Answer(s)
    A. Greet
    A. Get to know the customer
    A. Position yourself as the home service expert
    A. Ask them "How they are doing?"
    Explanation
    To link with the customer, it is important to greet them as a form of courtesy and to establish a friendly atmosphere. Getting to know the customer helps in understanding their needs and preferences, enabling a personalized approach. Positioning yourself as the home service expert builds trust and credibility. Asking them "How they are doing?" shows genuine interest and helps in building rapport.

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  • 6. 

    The Behavior of LINK is to Be?

    • Be asking questions

    • Be excited

    • Be Assumptive

    • Be curious

    Correct Answer
    A. Be excited
    Explanation
    The behavior of LINK is to be excited. This suggests that LINK is enthusiastic or eager about something. It implies that LINK displays a positive and energetic attitude towards a particular situation or topic.

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  • 7. 

    Lock: Check all that applyWhat are some examples of locking down a sale?

    • All you need to do is decide whether you want to lease or buy the modem?

    • Are you looking to get this installed as soon as possible?

    • Do you have an email address that I can send a confirmation to?

    Correct Answer(s)
    A. All you need to do is decide whether you want to lease or buy the modem?
    A. Are you looking to get this installed as soon as possible?
    A. Do you have an email address that I can send a confirmation to?
    Explanation
    The correct answer includes three statements that are examples of locking down a sale. These statements involve asking the customer to make a decision about leasing or buying a modem, inquiring about their urgency to get the installation done, and requesting an email address to send a confirmation. These actions help to solidify the sale and ensure that the customer is committed to the purchase.

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  • 8. 

    @EaseCheck all that apply:What are some of the benefits to having @ease that you can use in your sales pitch?

    • PC Services Norton Security ™ Norton Online Backup ™ Identity Theft Protection for your credit

    • Norton Online Backup

    • Norton Security

    • PC backup

    Correct Answer(s)
    A. Norton Online Backup
    A. Norton Security
    A. PC backup
    Explanation
    The benefits of having @ease that can be used in a sales pitch include Norton Online Backup, Norton Security, and PC backup. These services provide protection for personal information, ensuring that data is securely backed up and safeguarded against identity theft. Norton Online Backup allows users to store important files and documents in the cloud, providing peace of mind in case of data loss or device failure. Norton Security offers comprehensive protection against viruses, malware, and other online threats, keeping devices and personal information safe. PC backup ensures that important files and data are regularly backed up, minimizing the risk of data loss and allowing for easy recovery in case of emergencies.

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  • Current Version
  • Mar 19, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Oct 15, 2014
    Quiz Created by
    CLEARLINK

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