Be asking questions
Active listening/ Be Curious
Build Momentum/Be confident
Will you be purchasing or leasing a modem?
Who was your previous home services providers?
Will you be using the internet to set up home security?
Do you watch Netflix
Who is your current TV provider?
What are some of your favorite shows you like to watch?
Who all in the house watches TV?
How many TV's do you have in the house?
Tell them the prices they are looking for right away
Get to know the customer
Position yourself as the home service expert
Ask them "How they are doing?"
All you need to do is decide whether you want to lease or buy the modem?
Are you looking to get this installed as soon as possible?
Do you have an email address that I can send a confirmation to?
PC Services Norton Security ™ Norton Online Backup ™ Identity Theft Protection for your credit
Norton Online Backup