Week 7: Phint Sales Process Test

8 Questions | By CLEARLINK | Updated: Mar 19, 2022 | Attempts: 251

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Questions and Answers

1.

The Behavior of LINK is to Be?
- A.
  
  Be asking questions
- B.
  
  Be excited
- C.
  
  Be Assumptive
- D.
  
  Be curious
2.

What is the skill of Learn?
- A.
  
  Active listening
- B.
  
  Closing
- C.
  
  Confident
- D.
  
  Be excited
3.

Lead:What is the skill and Behavior that goes with Lead?
- A.
  
  Active listening/ Be Curious
- B.
  
  Build Momentum/Be confident
- C.
  
  Connect/Be Excited
- D.
  
  Close/Be Assumptive
4.

What is an example of a "Learning question", you can ask a customer for ADT?
- A.
  
  Will you be purchasing or leasing a modem?
- B.
  
  Who was your previous home services providers?
- C.
  
  Will you be using the internet to set up home security?
- D.
  
  Do you watch Netflix
5.

LEARN Check all that apply:What questions could you ask the customer to be able to sell the TV when they are only calling in for internet?
- A.
  
  Who is your current TV provider?
- B.
  
  What are some of your favorite shows you like to watch?
- C.
  
  Who all in the house watches TV?
- D.
  
  How many TV's do you have in the house?
6.

Check all that apply:How would you link with the customer? (4 things)
- A.
  
  Greet
- B.
  
  Tell them the prices they are looking for right away
- C.
  
  Get to know the customer
- D.
  
  Position yourself as the home service expert
- E.
  
  Nothing
- F.
  
  Ask them "How they are doing?"
7.

Lock: Check all that applyWhat are some examples of locking down a sale?
- A.
  
  All you need to do is decide whether you want to lease or buy the modem?
- B.
  
  Are you looking to get this installed as soon as possible?
- C.
  
  Do you have an email address that I can send a confirmation to?
8.

@EaseCheck all that apply:What are some of the benefits to having @ease that you can use in your sales pitch?
- A.
  
  PC Services Norton Security ™ Norton Online Backup ™ Identity Theft Protection for your credit
- B.
  
  Norton Online Backup
- C.
  
  Norton Security
- D.
  
  PC backup