Week 7: Phint Sales Process Test
- 1.The Behavior of LINK is to Be?
- A.
Be asking questions
- B.
Be excited
- C.
Be Assumptive
- D.
Be curious
- 2.What is the skill of Learn?
- A.
Active listening
- B.
Closing
- C.
Confident
- D.
Be excited
- 3.Lead:What is the skill and Behavior that goes with Lead?
- A.
Active listening/ Be Curious
- B.
Build Momentum/Be confident
- C.
Connect/Be Excited
- D.
Close/Be Assumptive
- 4.What is an example of a "Learning question", you can ask a customer for ADT?
- A.
Will you be purchasing or leasing a modem?
- B.
Who was your previous home services providers?
- C.
Will you be using the internet to set up home security?
- D.
Do you watch Netflix
- 5.LEARN Check all that apply:What questions could you ask the customer to be able to sell the TV when they are only calling in for internet?
- A.
Who is your current TV provider?
- B.
What are some of your favorite shows you like to watch?
- C.
Who all in the house watches TV?
- D.
How many TV's do you have in the house?
- 6.Check all that apply:How would you link with the customer? (4 things)
- A.
Greet
- B.
Tell them the prices they are looking for right away
- C.
Get to know the customer
- D.
Position yourself as the home service expert
- E.
Nothing
- F.
Ask them "How they are doing?"
- 7.Lock: Check all that applyWhat are some examples of locking down a sale?
- A.
All you need to do is decide whether you want to lease or buy the modem?
- B.
Are you looking to get this installed as soon as possible?
- C.
Do you have an email address that I can send a confirmation to?
- 8.@EaseCheck all that apply:What are some of the benefits to having @ease that you can use in your sales pitch?
- A.
PC Services Norton Security ™ Norton Online Backup ™ Identity Theft Protection for your credit
- B.
Norton Online Backup
- C.
Norton Security
- D.
PC backup
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