Ultimate Sales Process Quiz: Trivia!

1. Define "needs assessment".

Asking questions to see if there is a true fit between Groupon and the prospective merchant

Telling a merchant everything about Groupon that pertains to their industry and market

Using the ROI and Capacity Calculator to show the merchant possible results of their feature

Asking to evaluate their Profit and Loss statement to understand their marketing needs

"Needs assessment" refers to the process of evaluating the requirements and preferences of a prospective client or customer. In the context of Groupon, it involves asking questions to determine if there is a suitable match or alignment between Groupon and the potential merchant. This assessment helps Groupon understand if their services and offerings meet the needs and objectives of the merchant, ensuring a mutually beneficial partnership.

Explanation

"Needs assessment" refers to the process of evaluating the requirements and preferences of a prospective client or customer. In the context of Groupon, it involves asking questions to determine if there is a suitable match or alignment between Groupon and the potential merchant. This assessment helps Groupon understand if their services and offerings meet the needs and objectives of the merchant, ensuring a mutually beneficial partnership.

2. What percent of the consultative sales process is about trust?

20%

10%

40%

30%

Trust is an essential factor in consultative sales as it helps build strong relationships with customers. It allows salespeople to understand their customers' needs and provide personalized solutions. A higher level of trust can lead to increased customer loyalty and repeat business. Therefore, the correct answer is 40% as a significant portion of the consultative sales process relies on establishing and maintaining trust with customers.

Explanation

Trust is an essential factor in consultative sales as it helps build strong relationships with customers. It allows salespeople to understand their customers' needs and provide personalized solutions. A higher level of trust can lead to increased customer loyalty and repeat business. Therefore, the correct answer is 40% as a significant portion of the consultative sales process relies on establishing and maintaining trust with customers.

3. What does TUIT stand for?

Typically 1 of 2 things will happen, check for Understanding, Inquire about familiarity, Try and close

Talk, Understand, In or out, Thanks

Thanks, U have Questions, I have Questions, Typically 1 of 2 things will happen

Thanks, tell U what o think, Include rate confirmation, Talk about questions

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Explanation

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4. What are the THREE components of the benefit statement?

City Guide, 24 hour feature, Customer Acquisition

We generate customers, Performance Based, 100% trackable

TUIT, Consultative Selling, Exclusivity

Negotiating the Split, Discussing Capacity, Sending Rate Confirmation

The three components of the benefit statement are "We generate customers," "Performance Based," and "100% trackable." These components highlight the ability to generate customers, the performance-based nature of the approach, and the trackability of the results.

Explanation

The three components of the benefit statement are "We generate customers," "Performance Based," and "100% trackable." These components highlight the ability to generate customers, the performance-based nature of the approach, and the trackability of the results.

5. If a gold merchant says they are really busy and only has 5 minutes, you should take the opportunity to present the program immediately.

True

False

Do not abandon the sales process because of time constraints. Get additional contact information and set an appointment for later.

Explanation

Do not abandon the sales process because of time constraints. Get additional contact information and set an appointment for later.

6. After you ask for an appointment for the future, you move to the post sell process.

True

False

If they are willing to discuss the opportunity immediately, the post sell process is not necessary.

Explanation

If they are willing to discuss the opportunity immediately, the post sell process is not necessary.

7. What are the THREE components of the "Post Sell"?

Set date/time

Collect additional contact information

2nd feature discussion

Know/Suggest others that can join the conversation

Merchant Partnerships

The "Post Sell" consists of three components. The first component is to set a date and time, which suggests that there is a scheduled follow-up or next step after the initial sale. The second component is to collect additional contact information, indicating that the seller wants to gather more details about the customer for future communication or marketing purposes. The third component is to know or suggest others who can join the conversation, implying that the seller is interested in expanding the discussion or involving other relevant parties.

Explanation

The "Post Sell" consists of three components. The first component is to set a date and time, which suggests that there is a scheduled follow-up or next step after the initial sale. The second component is to collect additional contact information, indicating that the seller wants to gather more details about the customer for future communication or marketing purposes. The third component is to know or suggest others who can join the conversation, implying that the seller is interested in expanding the discussion or involving other relevant parties.

Submit

8. When asking "Groupon Related Questions", you should respond to each of the merchant's answers immediately.

True

False

When asking "Groupon Related Questions", it is not necessary to respond to each of the merchant's answers immediately. This means that the statement is false.

Explanation

When asking "Groupon Related Questions", it is not necessary to respond to each of the merchant's answers immediately. This means that the statement is false.

9. The "Groupon Sales Approach" includes taking control of the conversation and closing a skeptical merchant with a systematic sales pitch.

True

False

A consultative process with questions and confidence determines if there is a fit.

Explanation

A consultative process with questions and confidence determines if there is a fit.

10. Our system encourages you to:

Meet your GP and Contracts goal

Walk away if necessary

Ask questions

Have a prepared response to common objections

Be consultative

The correct answer suggests that our system encourages individuals to have the confidence to walk away from a situation if necessary. It also emphasizes the importance of asking questions to gain a better understanding and being consultative in approach. This implies that our system values assertiveness, curiosity, and a customer-centric mindset.

Explanation

The correct answer suggests that our system encourages individuals to have the confidence to walk away from a situation if necessary. It also emphasizes the importance of asking questions to gain a better understanding and being consultative in approach. This implies that our system values assertiveness, curiosity, and a customer-centric mindset.

Submit

11. Name three reasons for using a system.

Closing the deal

Competition

Controlling the Conversation

Responsability as an Industry Leader

Consistancy

Competition is one of the reasons for using a system because it helps businesses stay ahead in the market. By implementing a system, companies can streamline their processes, improve efficiency, and enhance their products or services to better compete with other players in the industry. A system allows businesses to analyze market trends, identify customer needs, and make informed decisions to gain a competitive edge. It also enables businesses to adapt quickly to changes in the market and respond effectively to the demands of customers, ultimately leading to increased sales and market share.

Explanation

Competition is one of the reasons for using a system because it helps businesses stay ahead in the market. By implementing a system, companies can streamline their processes, improve efficiency, and enhance their products or services to better compete with other players in the industry. A system allows businesses to analyze market trends, identify customer needs, and make informed decisions to gain a competitive edge. It also enables businesses to adapt quickly to changes in the market and respond effectively to the demands of customers, ultimately leading to increased sales and market share.