6th Grade Customer Service Quizzes, Questions & Answers

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Students will be quizzed on basic customer service practices in the library. Such ideas as approachability, communications, phone etiquette, etc. will be covered.

Questions: 8 | Attempts: 394 | Last updated: Mar 20, 2025

Sample Question 1
When working, library student assistants are not allowed to:

Use cell phones

Eat food

Ignore patrons

None of the above

All of the above

Sample Question 2
If a library student worker is on the phone when a patron approaches, he or she should:

Turn away so the patron knows the phone call is important

Roll your eyes and use your hand to demonstrate that the person on the other line is talking to much

Ask the person to hold for a moment and tell patron you will be with them in just a minute.

Use a scrap of paper and write the patron a note that says "Go downstairs"

Sample Question 3
What is the best way to put a patron at ease?

Smile

Have positive body language

Make eye contact

All of the above

None of the above

Bad Service In A Restaurant - Harold

This quiz titled 'Bad Service In A Restaurant - Harold' assesses understanding of customer service quality in a restaurant scenario. It evaluates how staff interactions, menu offerings, and service delivery impact customer...

Questions: 11 | Attempts: 335 | Last updated: Mar 22, 2025

6th Grade Customer Service Quizzes, Questions & Answers

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Top Trending Customer Service Quizzes