Problem Set Quiz #2
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Value Chain pages 137-141
- 1._____ relate directly to the actual creation, development, manufacture, distribution, sale and servicing of a product.
- A.
Primary activities
- B.
Support activities
- C.
Secondary activities
- D.
Upstream activities
- E.
Downstream activities
- 2.Muriel hires people to work in the payroll department of a large corporation. Her job can be described as
- A.
A support activity
- B.
Infrastructure
- C.
Human resource management that supports infrastructure
- D.
A and c
- E.
None of the above
- 3.______ occur closer to the raw materials, further from the consumer end of the value chain
- A.
Primary activities
- B.
Support activities
- C.
Secondary activities
- D.
Upstream activities
- E.
Downstream activities
- 4.A company is known for its employee-centric culture. What part of the value chain model best encapsulates the culture of this company and how it impacts its creation of value?
- A.
Operations
- B.
Service
- C.
Human Resource Management
- D.
Infrastructure
- E.
None of the above
- 5.Philip programs computer software used to ensure safe on-time delivery of the dairy products his company packages. His job can be described as
- A.
A support activity
- B.
Infrastructure
- C.
Infrastructure that supports outbound logisitics
- D.
All of the above
- E.
None of the above
- 6.Jane hires machinests who maintain and repair manufacturing equipment. Her job is part of
- A.
Procurement
- B.
Human resource management
- C.
Inbound logistics
- D.
Technology development
- E.
None of the above
- 7.Ashley works for a general contractor. She buys materials that are used in a large variety of jobs. In what part of the value chain does Ashley work?
- A.
Procurement
- B.
Technology development
- C.
Inbound logistics
- D.
Operations
- E.
None of the above
- 8.Brad works for a general contractor. He writes bids for customers. The bids include a written description of the item that will be built, the materials that will be used, and the labor required. In what part of the value chain does Brad work?
- A.
A support activity
- B.
A primary activity
- C.
Marketing and sales supports operations
- D.
A and c
- E.
B and c
- 9.Consider the value chain that produces food products such as snack cakes and potato chips, ADM, headquartered in Decatur, Illinois, is an industry-leader in the production of food products such as cocoa, corn syrup, corn and soybean oil. Relative to companies such as Hostess and Lays, ADM performs
- A.
Upstream activities
- B.
Downstream activities
- C.
Primary rather than support activities
- D.
Support activities rather than primary activities
- E.
None of the above
- 10.Olivia hires newly-minted PhDs for the research and development team at her company. Her job can be described as
- A.
A support activity
- B.
Procurement that supports operations
- C.
Human resource management that supports operations
- D.
Human resource management that supports technology development
- E.
A and d
- 11.What part of the value chain involves all activities necessary to get a company's goods to its customers?
- A.
Inbound logistics
- B.
Operations
- C.
Outbound logistics
- D.
Services/post-sale
- E.
None of the above
- 12.A team at Quinet is responsible for raising the funds needed to purchase a new computer system that will enhance the company's ability to track incoming material orders. Their work can be described as part of
- A.
Techonology development that supports marketing and sales
- B.
Technology development that supports inbound logistics
- C.
Infrastructure that supports outbound logisitics
- D.
Infrastructure that supports inbound logistics
- E.
None of the above
- 13.A traditional grocery store is least likely to include which of the following types of activities in its value chain?
- A.
Procurement
- B.
Inbound logistics
- C.
Outbound logistics
- D.
Infrastructure
- E.
None of the above (i.e., the grocery store will include all of these activities)
- 14.Marcus buys raw materials used in production at his firm. His job can be described as
- A.
Procurement
- B.
A support activity
- C.
An activity that supports operations
- D.
All of the above
- E.
None of the above
- 15.Which of the following is a primary activity in the value chain model?
- A.
Human resource management
- B.
Infrastructure
- C.
Technology development
- D.
Procurement
- E.
None of the above
- 16.Muriel works on a team that improves raw material warehousing at her company. Her job can be described as
- A.
A support activity
- B.
Technology development
- C.
Technology development that supports inbound logistics
- D.
All of the above
- E.
None of the above
- 17.A company's customers have begun to complain about defective products. Management should focus its internal investigation on
- A.
Procurement
- B.
Technology development
- C.
Operations
- D.
All of the above
- E.
None of the above
- 18.Sally receives, inventories, and warehouses non-defective product returns. What parts of the value chain are involved in her job?
- A.
Post sale service
- B.
Outbound logistics
- C.
Infrastructure
- D.
All of the above
- E.
None of the above
- 19.At a fast food restaurant, the cooks wrap burgers and put them in warming slots, while front line workers take the burgers out of the warming slots and put them on trays or in bags to give to the customer. How would company management most likely categorize these activities?
- A.
As service
- B.
As inbound logistics
- C.
As operations and marketing/sales
- D.
All of the above
- E.
None of the above
- 20.A company's customers have begun to complain about late delivery. Management should focus its internal investigation on
- A.
Infrastructure
- B.
Human resource management
- C.
Outbound logistics
- D.
All of the above
- E.
None of the above
- 21.Phillip trains purchase agents at his company. His job is best described as
- A.
Procurement
- B.
Human resource management
- C.
Infrastructure
- D.
Human resource management that supports procurement
- E.
None of the above
- 22.Which of the following is a support activity in the value chain model?
- A.
Inbound logistics
- B.
Operations
- C.
Outbound logistics
- D.
Marketing/sales
- E.
None of the above
- 23.Muriel works on a team that improves production activities at her company. Her job can be described as
- A.
A support activity
- B.
Technology development
- C.
Technology development that supports operations
- D.
All of the above
- E.
None of the above
- 24.Sally receives, inventories and warehouses raw materials. What part of the value chain are involved in her job?
- A.
Procurement
- B.
Inbound logistics
- C.
Infrastructure
- D.
B and c
- E.
None of the above
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