Pinnacle Certification (Level 1) - Usage Management

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| By Rebecca Hilton
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Rebecca Hilton
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Quizzes Created: 3 | Total Attempts: 475
| Attempts: 181
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  • 1/29 Questions

    What are some common examples of Usage?

    • Text Records
    • Data Records
    • Voice Records
    • All of the Above
    • None of the Above
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About This Quiz

The 'Pinnacle Certification (Level 1) - Usage Management' quiz assesses understanding of metered information tracking for financial and operational decisions. It covers definitions, examples, benefits, and hierarchical structuring of usage records, crucial for effective management in business environments.

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  • 2. 

    A discount and/or surcharge can be applied to international calls.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that it is possible to apply a discount and/or surcharge to international calls. This implies that there are certain circumstances or conditions under which international calls can be subject to either a reduction in price (discount) or an additional cost (surcharge). Therefore, the statement is true.

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  • 3. 

    A carrier file is a vendor supplied file that is used to process both one time and usage charges for chargeback purposes.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    A carrier file is a file provided by a vendor that is used to process charges for both one-time and usage charges for the purpose of chargebacks. This means that the file contains the necessary information to calculate and process charges that will be billed to customers. Therefore, the statement "A carrier file is a vendor supplied file that is used to process both one time and usage charges for chargeback purposes" is true.

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  • 4. 

    What benefits do time schedules and rate periods provide?

    • They do not provide any value

    • They provide the ability to define when usage records should be captured

    • They allow you to rate usage based on the day of the week and the time of day

    • They allow you to restrict when calls can be made

    • All of the Above

    Correct Answer
    A. They allow you to rate usage based on the day of the week and the time of day
    Explanation
    Time schedules and rate periods allow you to rate usage based on the day of the week and the time of day. This means that different rates can be applied depending on when the usage occurs, such as peak or off-peak hours. This provides flexibility in pricing and allows for more accurate billing based on usage patterns. Additionally, time schedules and rate periods also provide the ability to define when usage records should be captured, which is essential for accurate tracking and billing purposes. They do not provide any value or restrict when calls can be made. Therefore, the correct answer is that they allow you to rate usage based on the day of the week and the time of day.

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  • 5. 

    What are the benefits of proactively managing usage information?

    • You gain the ability to assign financial ownership to control overall costs

    • You gain the ability to understand trends and metrics for planning and availability

    • You gain the ability to assist with making cost effective procurements for communication services

    • You gain the ability to research call history in order to research abuse

    • All of the Above

    • None of the Above

    Correct Answer
    A. All of the Above
    Explanation
    Proactively managing usage information provides several benefits. By assigning financial ownership, you can control overall costs and ensure accountability. Understanding trends and metrics helps with planning and availability, allowing you to make informed decisions. It also enables you to make cost-effective procurements for communication services by analyzing usage data. Additionally, researching call history helps in identifying and addressing any instances of abuse. Therefore, all of the above options are correct.

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  • 6. 

    The application provides the ability to determine the cost of a sample call.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The given statement is true because the application allows users to calculate the cost of a sample call. This suggests that the application has a feature or functionality that enables users to input relevant information such as call duration, rates, and any additional charges, and then calculates the cost of the call based on this data. This feature can be useful for users to estimate their call expenses and make informed decisions.

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  • 7. 

    What is the benefit of running a usage file in Report All vs. Report Errors Only mode?

    • Report All mode will list both processing and parse errors.

    • Report All mode stores all records in their raw format and lists all errors. This is especially useful when troubleshooting.

    Correct Answer
    A. Report All mode stores all records in their raw format and lists all errors. This is especially useful when troubleshooting.
    Explanation
    Running a usage file in Report All mode provides the benefit of storing all records in their raw format and listing all errors. This mode is particularly helpful when troubleshooting as it allows for a comprehensive view of both processing and parse errors. By storing records in their raw format, it enables a detailed analysis of the data and facilitates identifying and resolving any issues that may arise during the usage file processing.

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  • 8. 

    What is the best definition for Usage?

    • Usage is any metered or measured information that is tracked in order to assist with financial and operational decisions

    • Usage is any non-recurring charge that is found in the system

    • Usage is any transaction that has taken place within the system

    • Usage is any recurring charge that is found in the system

    Correct Answer
    A. Usage is any metered or measured information that is tracked in order to assist with financial and operational decisions
  • 9. 

    What is are special numbers?

    • Toll free numbers

    • Directory assistance numbers

    • Designated telephone numbers that take on a particular rate when they are dialed

    • International Numbers

    Correct Answer
    A. Designated telephone numbers that take on a particular rate when they are dialed
    Explanation
    Special numbers refer to designated telephone numbers that have a specific rate associated with them when they are dialed. These numbers are often used for specific purposes such as customer service helplines, emergency hotlines, or premium services. Unlike regular phone numbers, special numbers may have different charges or rates depending on the service or location.

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  • 10. 

    What is the correct hierarchy of usage records from the top down?

    • Usage Subtype -> Settlement -> Usage Type

    • Settlement -> Usage Subtype -> Usage Type

    • Usage Type -> Usage Subtype -> Settlement

    • None of the Above

    Correct Answer
    A. Usage Type -> Usage Subtype -> Settlement
    Explanation
    The correct hierarchy of usage records from the top down is Usage Type -> Usage Subtype -> Settlement. This means that Usage Type is the highest level category, followed by Usage Subtype, and Settlement is the lowest level category.

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  • 11. 

    What is the function of the UDR source?

    • It maps a switch to a usage file set for telephone switch based source types

    • It maps a vendor to a usage file set for invoice based source types

    • Answers A and B

    • None of the Above

    Correct Answer
    A. Answers A and B
    Explanation
    The function of the UDR source is to map a switch to a usage file set for telephone switch based source types and to map a vendor to a usage file set for invoice based source types. Therefore, the correct answer is Answers A and B.

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  • 12. 

    What is the difference between heterogeneous and homogeneous files?

    • Heterogeneous files have different field structures within the same file. Homogenous files have the same field structure.

    • Homogenous files have different field structures within the same file. Heterogeneous files have the same field structure.

    • They are synonym terms

    • None of the Above

    Correct Answer
    A. Heterogeneous files have different field structures within the same file. Homogenous files have the same field structure.
    Explanation
    The correct answer is that heterogeneous files have different field structures within the same file, while homogeneous files have the same field structure. This means that in a heterogeneous file, the fields or data elements may vary in their format or organization, while in a homogeneous file, all the fields have the same format and organization. This distinction is important when dealing with data files, as it affects how the data is stored, accessed, and processed.

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  • 13. 

    Income accounting can be set at the usage subtype level.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Income accounting can be set at the usage subtype level means that it is possible to track and account for income based on specific categories or subcategories of usage. This allows for a more detailed and accurate analysis of income sources and helps in making informed financial decisions.

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  • 14. 

    What is the difference between the server and local option when running a usage file?

    • Local indicates that the file already exists on the server. Server indicates the file is not found on the server and provides the ability to browse the server file system. The server file will then be transferred to the server when run.

    • Server indicates that the file already exists on the server. Local indicates the file is not found on the server and provides the ability to browse the local file system. The local file will then be transferred to the server when run.

    • Answers A and B

    Correct Answer
    A. Server indicates that the file already exists on the server. Local indicates the file is not found on the server and provides the ability to browse the local file system. The local file will then be transferred to the server when run.
    Explanation
    The correct answer is that Server indicates that the file already exists on the server. Local indicates the file is not found on the server and provides the ability to browse the local file system. The local file will then be transferred to the server when run. This explanation clarifies the difference between the server and local options when running a usage file. The server option assumes that the file is already present on the server, while the local option allows the user to browse their local file system and transfer the file to the server when it is run.

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  • 15. 

    What does a country code represent?

    • The logic used to define the calling for a particular country

    • The set of rates that are defined for a country

    • The identity of the country a call was made from

    • The identity of the country a call was made to

    Correct Answer
    A. The identity of the country a call was made to
    Explanation
    A country code represents the identity of the country a call was made to. Country codes are numerical codes that are used to identify specific countries when making international calls. Each country has its own unique country code, which is dialed before the phone number to indicate the destination of the call. By identifying the country code, the recipient of the call can determine the country from which the call originated.

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  • 16. 

    What is the purpose of local band mapping?

    • It maps a locale to a called zone for a particular local band

    • It defines a rate for local and international calls

    • It maps local telephone switches together to save on call costs

    • Allows local musical talent to social network

    Correct Answer
    A. It maps a locale to a called zone for a particular local band
    Explanation
    Local band mapping is the process of connecting a specific location or locale to a designated zone for a particular local band. This allows the band to be easily identified and associated with a specific area or zone when they are called upon for performances or events. It helps in organizing and managing the local band's bookings and ensures that they are correctly assigned to the appropriate zone for their availability and convenience.

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  • 17. 

    What are the benefits of scheduling a usage file?

    • Automatically load usage files

    • Have data available at a higher frequency

    • Save steps on processing

    • All of the Above

    Correct Answer
    A. All of the Above
    Explanation
    Scheduling a usage file offers several benefits. Firstly, it allows for the automatic loading of usage files, eliminating the need for manual intervention. Secondly, it ensures that data is available at a higher frequency, enabling real-time or near-real-time analysis. Lastly, scheduling usage files saves steps on processing, streamlining the overall data management process. Therefore, all of the given options are valid benefits of scheduling a usage file.

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  • 18. 

    What is a locale?

    • The originating point of a call record that is being processed

    • The destination point of a call record that is being processed

    • A local area that is defined for making local calls

    • A special number that will take on a particular rate

    Correct Answer
    A. The originating point of a call record that is being processed
    Explanation
    A locale refers to the originating point of a call record that is being processed. It is the location from where the call is initiated and the information about this point is recorded and processed for various purposes such as billing, tracking, and analysis.

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  • 19. 

    What is a local zone?

    • A set of NPA and NXX values that make up a local calling region

    • A fixed area in which calls can be made

    • A level of authorization to make only local calls

    • All of the Above

    Correct Answer
    A. A set of NPA and NXX values that make up a local calling region
    Explanation
    A local zone refers to a set of NPA (Numbering Plan Area) and NXX (Central Office Code) values that define a specific local calling region. These values determine the boundaries within which calls are considered local and do not incur long-distance charges. By grouping together specific NPA and NXX values, a local zone is created, allowing callers within that region to make calls without incurring additional costs. Therefore, the correct answer is "A set of NPA and NXX values that make up a local calling region."

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  • 20. 

    Which of the following is not a good example of a usage type?

    • Data

    • Voice

    • Text

    • Printer

    • Invoice

    Correct Answer
    A. Invoice
    Explanation
    The given options consist of different types of data or information that can be used or processed. Data, voice, and text are all examples of usage types as they represent different forms of information. Printer, although not a usage type itself, can be used to process or produce data, voice, or text. However, an invoice is not a usage type but rather a document that represents a request for payment. Therefore, invoice is not a good example of a usage type.

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  • 21. 

    What is the purpose of locale mapping?

    • To map multiple local zones together

    • To map multiple locales together

    • To link one or more locale records to a switch over a range of service numbers

    • To tie the "starting point," which is the locale, and the "ending point," which is the local zone, in order to identify the classification of a local call

    Correct Answer
    A. To link one or more locale records to a switch over a range of service numbers
    Explanation
    The purpose of locale mapping is to link one or more locale records to a switch over a range of service numbers. This allows for the identification and classification of a local call by tying the "starting point" (locale) and the "ending point" (local zone) together. Locale mapping helps in efficiently routing calls and determining the appropriate charges for local calls based on the service numbers associated with specific locales.

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  • 22. 

    What does a threshold rate plan offer?

    • A tiered rate structure

    • The ability to charge a flat rate for a block of minutes

    • The ability to roll over or carry over unused minutes

    • All of the Above

    Correct Answer
    A. All of the Above
    Explanation
    A threshold rate plan offers all of the above options. It includes a tiered rate structure, which means that the cost per minute may vary depending on the usage level. It also allows the option to charge a flat rate for a block of minutes, providing flexibility for users. Additionally, it offers the ability to roll over or carry over unused minutes, ensuring that any unused minutes from one billing cycle can be used in the next cycle.

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  • 23. 

    You can map an NPA to a settlement for non-US area codes.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    This statement is true because NPA (Numbering Plan Area) refers to the first three digits of a phone number in the North American Numbering Plan (NANP). Settlement refers to the process of routing and billing international calls. Therefore, it is possible to map an NPA to a settlement for non-US area codes, indicating that the billing and routing of calls for non-US area codes can be managed using the NPA system.

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  • 24. 

    At what level can you to determine whether calls should be discarded or not billable?

    • Usage Type

    • Usage Subtype

    • Settlement

    • System

    Correct Answer
    A. Usage Subtype
    Explanation
    The correct answer is Usage Subtype. Usage Subtype refers to the specific category or type of call made, which can be used to determine whether the calls should be discarded or considered billable. Different usage subtypes may have different billing rules or criteria, allowing for the determination of whether the calls should be billed or not.

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  • 25. 

    What is the purpose of the usage file format?

    • To provide the configuration of parsing and mapping file information into the database when processing a raw file

    • To provide the engine that is used to analyze and process a file by loading data into the respective area of the application

    • To provide a sub classification for usage records, alternately known as a settlement

    • All of the Above

    Correct Answer
    A. To provide the configuration of parsing and mapping file information into the database when processing a raw file
    Explanation
    The purpose of using a file format is to provide the configuration needed for parsing and mapping file information into a database when processing a raw file. This allows for efficient and accurate data processing and storage.

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  • 26. 

    What is the difference between a parse error and a processing error?

    • There is no difference

    • Parse errors are simple warnings and process errors are severe warnings

    • A parse error prevents the application from interpreting the raw data. A processing error prevents mapping to the appropriate fields.

    • A process error prevents the application from interpreting the raw data. A parse error prevents mapping to the appropriate fields.

    Correct Answer
    A. A parse error prevents the application from interpreting the raw data. A processing error prevents mapping to the appropriate fields.
    Explanation
    A parse error occurs when the application is unable to interpret the raw data, while a processing error occurs when the application is unable to map the data to the appropriate fields.

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  • 27. 

    When loading an electronic invoice file, where does the system pull the invoice date from?

    • The Invoice Creation Defaults region in the Load File Wizard

    • The electronic data

    • It will first check the electronic file, and if it is not found, it will pull the date from the Invoice Creation Defaults region in the Load File Wizard

    • None of the Above

    Correct Answer
    A. It will first check the electronic file, and if it is not found, it will pull the date from the Invoice Creation Defaults region in the Load File Wizard
    Explanation
    The system pulls the invoice date from the electronic file first. If the date is not found in the electronic file, it will then pull the date from the Invoice Creation Defaults region in the Load File Wizard.

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  • 28. 

    What three identifiers are used to determine a toll rate?

    • Rate plan, settlement, miles

    • Rate plan, holidays, NPA

    • Rate plan, usage type, settlement

    • Settlement, miles, area code

    Correct Answer
    A. Rate plan, settlement, miles
    Explanation
    The three identifiers used to determine a toll rate are rate plan, settlement, and miles. The rate plan refers to the specific plan or pricing structure that is being used to calculate the toll rate. Settlement refers to the process of determining the financial settlement between the parties involved in the toll transaction. Miles refer to the distance traveled, which is a factor in determining the toll rate.

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  • 29. 

    What rules are defined within the usage file formats?

    • Line separators

    • Parsing instructions

    • Field format instructions

    • Discard instructions

    • Vendor assignments

    Correct Answer(s)
    A. Line separators
    A. Parsing instructions
    A. Field format instructions
    A. Discard instructions
    Explanation
    The rules defined within the usage file formats include line separators, parsing instructions, field format instructions, and discard instructions. Line separators define how each line in the file is separated. Parsing instructions specify how the data within each line should be parsed or interpreted. Field format instructions define the format or structure of each field in the file. Discard instructions specify any data that should be ignored or discarded. These rules help to ensure that the file is properly structured and can be accurately processed or interpreted.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Jan 09, 2013
    Quiz Created by
    Rebecca Hilton

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