1.
When is a customer’s credit card charged for a magazine subscription?
Correct Answer
B. When the magazine division receives the order- usually within 2-3 days after the order is placed.
2.
How much does a gift box cost?
Correct Answer
C. $5.00
Explanation
The given answer of $5.00 is correct because it states that the cost of a gift box is $5.00. The other options provide different pricing scenarios for different box sizes or customer locations, but the question specifically asks for the cost of a gift box without specifying any specific size or customer location. Therefore, the answer of $5.00 is the most appropriate as it provides a general cost for a gift box.
3.
How many items will the warehouse put into one gift box?
Correct Answer
A. One
Explanation
The correct answer is "One" because the question is asking how many items will be put into one gift box. Since it is specified that it is only one item per gift box, the warehouse will put only one item in each gift box.
4.
A gift message cannot be included without the customer purchasing a gift box.
Correct Answer
B. False
Explanation
This statement is false because a gift message can still be included even if the customer does not purchase a gift box. The customer can simply add a note or message during the checkout process or request for a separate card to be included with the gift. The option to include a gift message is not dependent on the purchase of a gift box.
5.
What shipping carriers do we use? Mark all that apply.
Correct Answer(s)
A. UPS
C. USPS
D. FedEx
E. Canada Post
Explanation
The shipping carriers that are used include UPS, USPS, FedEx, and Canada Post. These carriers are commonly used for shipping packages and delivering them to customers. They have established networks and infrastructure that allow for efficient and reliable delivery services. By utilizing multiple carriers, the company can offer different shipping options to customers, ensuring that packages are delivered in a timely manner and at competitive rates.
6.
Out of the shipping carriers we have available, the customer can choose the one they prefer.
Correct Answer
B. False
Explanation
The statement is false because the passage states that the customer can choose the shipping carrier they prefer out of the available options.
7.
How can a customer ensure their package is shipped via the Post Office?
Correct Answer
B. They can provide a PO Box as the mailing address.
Explanation
The customer can ensure their package is shipped via the Post Office by providing a PO Box as the mailing address. This is because the Post Office is the primary carrier for delivering mail to PO Boxes. By choosing this option, the customer can be certain that their package will be handled and delivered by the Post Office.
8.
How can a customer ensure their package is shipped via UPS?
Correct Answer
D. They can expedite the shipping of their order.
Explanation
By choosing to expedite the shipping of their order, the customer can ensure that their package is shipped via UPS. This means that the package will be prioritized and shipped using UPS's express or overnight delivery services, which are known for their reliability and speed.
9.
How much additonal freight is charged for overnight delivery?
Correct Answer
C. $21.95
Explanation
The correct answer is $21.95. This is the amount of additional freight charged for overnight delivery.
10.
How much additional freight is charged for 2-day delivery?
Correct Answer
B. $14.95
Explanation
The additional freight charged for 2-day delivery is $14.95.
11.
How much additional freight is charged for Canadian customers?
Correct Answer
A. $10
Explanation
Canadian customers are charged an additional $10 for freight.
12.
How much additional freight is charged for International orders?
Correct Answer
C. $40.00
Explanation
The additional freight charged for International orders is $40.00.
13.
The customer can pay extra to get expedited shipping for orders outside of the US.
Correct Answer
B. False
Explanation
The statement suggests that customers have the option to pay extra for expedited shipping for orders outside of the US. However, the correct answer is false, indicating that this statement is not true. Therefore, it can be inferred that customers do not have the option to pay extra for expedited shipping for orders outside of the US.
14.
If a customer places an order at 2:00 PM on Wednesday and requests 2-day delivery, when should the customer receive the order?
Correct Answer
C. Monday
Explanation
If a customer places an order at 2:00 PM on Wednesday and requests 2-day delivery, the customer should receive the order on Monday. This is because the order is placed on Wednesday, so Thursday would be the first day, and Friday would be the second day. Therefore, the order would be delivered on Monday, which is two days after Wednesday.
15.
If a customer places an order at 9:00 AM on Monday and requests 2-day delivery, when should the customer receive the order?
Correct Answer
B. Wednesday
Explanation
If a customer places an order at 9:00 AM on Monday and requests 2-day delivery, the customer should receive the order on Wednesday. This is because the order is placed on Monday, so the first day is Tuesday and the second day is Wednesday. Therefore, the customer should receive the order on Wednesday.
16.
If a customer places an order at 3:00PM on Friday and requests overnight delivery, when should the customer receive the order?
Correct Answer
C. Tuesday
Explanation
If a customer places an order at 3:00PM on Friday and requests overnight delivery, they should receive the order on Tuesday. This is because overnight delivery typically means that the order will be delivered on the next business day, which would be Monday. However, since the order was placed on Friday after the cutoff time, it would not be processed until Monday and delivered on Tuesday.
17.
If a customer places an order at 11:00 AM on Tuesday and requests overnight delivery, when should the customer receive the order?
Correct Answer
B. Wednesday
Explanation
If a customer places an order at 11:00 AM on Tuesday and requests overnight delivery, the order should be delivered the next day. Therefore, the customer should receive the order on Wednesday.
18.
What restrictions are there for shipping to a PO Box? Mark all the apply.
Correct Answer(s)
A. No International PO Boxes
B. No dropship items
D. No expedited shipping
Explanation
When shipping to a PO Box, there are several restrictions that apply. International PO Boxes are not accepted, meaning that shipping is limited to domestic addresses only. Dropship items are also not allowed to be shipped to a PO Box. Additionally, items that may ship via USPS, such as certain hazardous materials or restricted items, cannot be sent to a PO Box. Lastly, expedited shipping options are not available for deliveries to PO Boxes.