Ngs Training Day 1
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- 1.When is a customer’s credit card charged for a magazine subscription?
- A.
Customer is charged once the first magazine issue is shipped.
- B.
When the magazine division receives the order- usually within 2-3 days after the order is placed.
- C.
Customer is charged the same day the order is placed.
- D.
Customer is charged 7-10 working days of placing the order.
- 2.How much does a gift box cost?
- A.
$5 for small box, $10 for a medium box, $15 for large box
- B.
$14.95
- C.
$5.00
- D.
$5 for US customer, $10 for Canadian customer, $15 for International
- 3.How many items will the warehouse put into one gift box?
- A.
One
- B.
Two
- C.
Three
- D.
As many as the gift box will hold
- 4.A gift message cannot be included without the customer purchasing a gift box.
- A.
True
- B.
False
- 5.What shipping carriers do we use? Mark all that apply.
- A.
UPS
- B.
DHL
- C.
USPS
- D.
FedEx
- E.
Canada Post
- 6.Out of the shipping carriers we have available, the customer can choose the one they prefer.
- A.
True
- B.
False
- 7.How can a customer ensure their package is shipped via the Post Office?
- A.
They can choose USPS prior to the order being completed.
- B.
They can provide a PO Box as the mailing address.
- C.
The customer can place the order online where they have the option to choose.
- D.
It can only be ensured if the customer has an account with the Post Office.
- 8.How can a customer ensure their package is shipped via UPS?
- A.
They can let us know prior to the order being complete.
- B.
The customer can place the order online where they have the option to choose.
- C.
Only if the customer has thier address registered with UPS.
- D.
They can expedite the shipping of their order.
- 9.How much additonal freight is charged for overnight delivery?
- A.
$14.95
- B.
$19.99
- C.
$21.95
- D.
$30.00
- 10.How much additional freight is charged for 2-day delivery?
- A.
$9.99
- B.
$14.95
- C.
$19.99
- D.
$21.95
- 11.How much additional freight is charged for Canadian customers?
- A.
$10
- B.
$14.95
- C.
$19.99
- D.
$21.95
- 12.How much additional freight is charged for International orders?
- A.
$19.95
- B.
$29.95
- C.
$40.00
- D.
$49.99
- 13.The customer can pay extra to get expedited shipping for orders outside of the US.
- A.
True
- B.
False
- 14.If a customer places an order at 2:00 PM on Wednesday and requests 2-day delivery, when should the customer receive the order?
- A.
Friday
- B.
Saturday
- C.
Monday
- D.
Tuesday
- 15.If a customer places an order at 9:00 AM on Monday and requests 2-day delivery, when should the customer receive the order?
- A.
Tuesday
- B.
Wednesday
- C.
Thursday
- D.
Friday
- 16.If a customer places an order at 3:00PM on Friday and requests overnight delivery, when should the customer receive the order?
- A.
Saturday
- B.
Monday
- C.
Tuesday
- D.
Wednesday
- 17.If a customer places an order at 11:00 AM on Tuesday and requests overnight delivery, when should the customer receive the order?
- A.
Tuesday
- B.
Wednesday
- C.
Thursday
- D.
Friday
- 18.What restrictions are there for shipping to a PO Box? Mark all the apply.
- A.
No International PO Boxes
- B.
No dropship items
- C.
No items that may ship via USPS
- D.
No expedited shipping
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