Ngs Training Day 1
-
When is a customer’s credit card charged for a magazine subscription?
-
Customer is charged once the first magazine issue is shipped.
-
When the magazine division receives the order- usually within 2-3 days after the order is placed.
-
Customer is charged the same day the order is placed.
-
Customer is charged 7-10 working days of placing the order.
-
NGS Training Day 1 assesses knowledge on customer order processing, including charging timelines for subscriptions, gift box pricing, and shipping logistics. It tests understanding of service protocols and enhances customer interaction skills.
Quiz Preview
- 2.
How much does a gift box cost?
-
$5 for small box, $10 for a medium box, $15 for large box
-
$14.95
-
$5.00
-
$5 for US customer, $10 for Canadian customer, $15 for International
Correct Answer
A. $5.00Explanation
The given answer of $5.00 is correct because it states that the cost of a gift box is $5.00. The other options provide different pricing scenarios for different box sizes or customer locations, but the question specifically asks for the cost of a gift box without specifying any specific size or customer location. Therefore, the answer of $5.00 is the most appropriate as it provides a general cost for a gift box.Rate this question:
-
- 3.
How many items will the warehouse put into one gift box?
-
One
-
Two
-
Three
-
As many as the gift box will hold
Correct Answer
A. OneExplanation
The correct answer is "One" because the question is asking how many items will be put into one gift box. Since it is specified that it is only one item per gift box, the warehouse will put only one item in each gift box.Rate this question:
-
- 4.
A gift message cannot be included without the customer purchasing a gift box.
-
True
-
False
Correct Answer
A. FalseExplanation
This statement is false because a gift message can still be included even if the customer does not purchase a gift box. The customer can simply add a note or message during the checkout process or request for a separate card to be included with the gift. The option to include a gift message is not dependent on the purchase of a gift box.Rate this question:
-
- 5.
What shipping carriers do we use? Mark all that apply.
-
UPS
-
DHL
-
USPS
-
FedEx
-
Canada Post
Correct Answer(s)
A. UPS
A. USPS
A. FedEx
A. Canada PostExplanation
The shipping carriers that are used include UPS, USPS, FedEx, and Canada Post. These carriers are commonly used for shipping packages and delivering them to customers. They have established networks and infrastructure that allow for efficient and reliable delivery services. By utilizing multiple carriers, the company can offer different shipping options to customers, ensuring that packages are delivered in a timely manner and at competitive rates.Rate this question:
-
- 6.
Out of the shipping carriers we have available, the customer can choose the one they prefer.
-
True
-
False
Correct Answer
A. FalseExplanation
The statement is false because the passage states that the customer can choose the shipping carrier they prefer out of the available options.Rate this question:
-
- 7.
How can a customer ensure their package is shipped via the Post Office?
-
They can choose USPS prior to the order being completed.
-
They can provide a PO Box as the mailing address.
-
The customer can place the order online where they have the option to choose.
-
It can only be ensured if the customer has an account with the Post Office.
Correct Answer
A. They can provide a PO Box as the mailing address.Explanation
The customer can ensure their package is shipped via the Post Office by providing a PO Box as the mailing address. This is because the Post Office is the primary carrier for delivering mail to PO Boxes. By choosing this option, the customer can be certain that their package will be handled and delivered by the Post Office.Rate this question:
-
- 8.
How can a customer ensure their package is shipped via UPS?
-
They can let us know prior to the order being complete.
-
The customer can place the order online where they have the option to choose.
-
Only if the customer has thier address registered with UPS.
-
They can expedite the shipping of their order.
Correct Answer
A. They can expedite the shipping of their order.Explanation
By choosing to expedite the shipping of their order, the customer can ensure that their package is shipped via UPS. This means that the package will be prioritized and shipped using UPS's express or overnight delivery services, which are known for their reliability and speed.Rate this question:
-
- 9.
How much additonal freight is charged for overnight delivery?
-
$14.95
-
$19.99
-
$21.95
-
$30.00
Correct Answer
A. $21.95Explanation
The correct answer is $21.95. This is the amount of additional freight charged for overnight delivery.Rate this question:
-
- 10.
How much additional freight is charged for 2-day delivery?
-
$9.99
-
$14.95
-
$19.99
-
$21.95
Correct Answer
A. $14.95Explanation
The additional freight charged for 2-day delivery is $14.95.Rate this question:
-
- 11.
How much additional freight is charged for Canadian customers?
-
$10
-
$14.95
-
$19.99
-
$21.95
Correct Answer
A. $10Explanation
Canadian customers are charged an additional $10 for freight.Rate this question:
-
- 12.
How much additional freight is charged for International orders?
-
$19.95
-
$29.95
-
$40.00
-
$49.99
Correct Answer
A. $40.00Explanation
The additional freight charged for International orders is $40.00.Rate this question:
-
- 13.
The customer can pay extra to get expedited shipping for orders outside of the US.
-
True
-
False
Correct Answer
A. FalseExplanation
The statement suggests that customers have the option to pay extra for expedited shipping for orders outside of the US. However, the correct answer is false, indicating that this statement is not true. Therefore, it can be inferred that customers do not have the option to pay extra for expedited shipping for orders outside of the US.Rate this question:
-
- 14.
If a customer places an order at 2:00 PM on Wednesday and requests 2-day delivery, when should the customer receive the order?
-
Friday
-
Saturday
-
Monday
-
Tuesday
Correct Answer
A. MondayExplanation
If a customer places an order at 2:00 PM on Wednesday and requests 2-day delivery, the customer should receive the order on Monday. This is because the order is placed on Wednesday, so Thursday would be the first day, and Friday would be the second day. Therefore, the order would be delivered on Monday, which is two days after Wednesday.Rate this question:
-
- 15.
If a customer places an order at 9:00 AM on Monday and requests 2-day delivery, when should the customer receive the order?
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
Correct Answer
A. WednesdayExplanation
If a customer places an order at 9:00 AM on Monday and requests 2-day delivery, the customer should receive the order on Wednesday. This is because the order is placed on Monday, so the first day is Tuesday and the second day is Wednesday. Therefore, the customer should receive the order on Wednesday.Rate this question:
-
- 16.
If a customer places an order at 3:00PM on Friday and requests overnight delivery, when should the customer receive the order?
-
Saturday
-
Monday
-
Tuesday
-
Wednesday
Correct Answer
A. TuesdayExplanation
If a customer places an order at 3:00PM on Friday and requests overnight delivery, they should receive the order on Tuesday. This is because overnight delivery typically means that the order will be delivered on the next business day, which would be Monday. However, since the order was placed on Friday after the cutoff time, it would not be processed until Monday and delivered on Tuesday.Rate this question:
-
- 17.
If a customer places an order at 11:00 AM on Tuesday and requests overnight delivery, when should the customer receive the order?
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
Correct Answer
A. WednesdayExplanation
If a customer places an order at 11:00 AM on Tuesday and requests overnight delivery, the order should be delivered the next day. Therefore, the customer should receive the order on Wednesday.Rate this question:
-
- 18.
What restrictions are there for shipping to a PO Box? Mark all the apply.
-
No International PO Boxes
-
No dropship items
-
No items that may ship via USPS
-
No expedited shipping
Correct Answer(s)
A. No International PO Boxes
A. No dropship items
A. No expedited shippingExplanation
When shipping to a PO Box, there are several restrictions that apply. International PO Boxes are not accepted, meaning that shipping is limited to domestic addresses only. Dropship items are also not allowed to be shipped to a PO Box. Additionally, items that may ship via USPS, such as certain hazardous materials or restricted items, cannot be sent to a PO Box. Lastly, expedited shipping options are not available for deliveries to PO Boxes.Rate this question:
-
Quiz Review Timeline (Updated): Mar 22, 2023 +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Oct 03, 2014Quiz Created by
Ngsproprof
Back to top