Ngs Training Day 1

18 Questions | Total Attempts: 277

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Customer Service Quizzes & Trivia

Questions and Answers
  • 1. 
    When is a customer’s credit card charged for a magazine subscription?
    • A. 

      Customer is charged once the first magazine issue is shipped.

    • B. 

      When the magazine division receives the order- usually within 2-3 days after the order is placed.

    • C. 

      Customer is charged the same day the order is placed.

    • D. 

      Customer is charged 7-10 working days of placing the order.

  • 2. 
    How much does a gift box cost?
    • A. 

      $5 for small box, $10 for a medium box, $15 for large box

    • B. 

      $14.95

    • C. 

      $5.00

    • D. 

      $5 for US customer, $10 for Canadian customer, $15 for International

  • 3. 
    How many items will the warehouse put into one gift box?
    • A. 

      One

    • B. 

      Two

    • C. 

      Three

    • D. 

      As many as the gift box will hold

  • 4. 
    A gift message cannot be included without the customer purchasing a gift box.
    • A. 

      True

    • B. 

      False

  • 5. 
    What shipping carriers do we use? Mark all that apply.
    • A. 

      UPS

    • B. 

      DHL

    • C. 

      USPS

    • D. 

      FedEx

    • E. 

      Canada Post

  • 6. 
    Out of the shipping carriers we have available, the customer can choose the one they prefer.
    • A. 

      True

    • B. 

      False

  • 7. 
    How can a customer ensure their package is shipped via the Post Office?
    • A. 

      They can choose USPS prior to the order being completed.

    • B. 

      They can provide a PO Box as the mailing address.

    • C. 

      The customer can place the order online where they have the option to choose.

    • D. 

      It can only be ensured if the customer has an account with the Post Office.

  • 8. 
    How can a customer ensure their package is shipped via UPS?
    • A. 

      They can let us know prior to the order being complete.

    • B. 

      The customer can place the order online where they have the option to choose.

    • C. 

      Only if the customer has thier address registered with UPS.

    • D. 

      They can expedite the shipping of their order.

  • 9. 
    How much additonal freight is charged for overnight delivery?
    • A. 

      $14.95

    • B. 

      $19.99

    • C. 

      $21.95

    • D. 

      $30.00

  • 10. 
    How much additional freight is charged for 2-day delivery?
    • A. 

      $9.99

    • B. 

      $14.95

    • C. 

      $19.99

    • D. 

      $21.95

  • 11. 
    How much additional freight is charged for Canadian customers?
    • A. 

      $10

    • B. 

      $14.95

    • C. 

      $19.99

    • D. 

      $21.95

  • 12. 
    How much additional freight is charged for International orders?
    • A. 

      $19.95

    • B. 

      $29.95

    • C. 

      $40.00

    • D. 

      $49.99

  • 13. 
    The customer can pay extra to get expedited shipping for orders outside of the US.
    • A. 

      True

    • B. 

      False

  • 14. 
    If a customer places an order at 2:00 PM on Wednesday and requests 2-day delivery, when should the customer receive the order?
    • A. 

      Friday

    • B. 

      Saturday

    • C. 

      Monday

    • D. 

      Tuesday

  • 15. 
    If a customer places an order at 9:00 AM on Monday and requests 2-day delivery, when should the customer receive the order?
    • A. 

      Tuesday

    • B. 

      Wednesday

    • C. 

      Thursday

    • D. 

      Friday

  • 16. 
    If a customer places an order at 3:00PM on Friday and requests overnight delivery, when should the customer receive the order?
    • A. 

      Saturday

    • B. 

      Monday

    • C. 

      Tuesday

    • D. 

      Wednesday

  • 17. 
    If a customer places an order at 11:00 AM on Tuesday and requests overnight delivery, when should the customer receive the order?
    • A. 

      Tuesday

    • B. 

      Wednesday

    • C. 

      Thursday

    • D. 

      Friday

  • 18. 
    What restrictions are there for shipping to a PO Box? Mark all the apply.
    • A. 

      No International PO Boxes

    • B. 

      No dropship items

    • C. 

      No items that may ship via USPS

    • D. 

      No expedited shipping