Ngs Training Day 1

18 Questions | By Ngsproprof | Updated: Mar 22, 2022 | Attempts: 309

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Questions and Answers

1.

When is a customer’s credit card charged for a magazine subscription?
- A.
  
  Customer is charged once the first magazine issue is shipped.
- B.
  
  When the magazine division receives the order- usually within 2-3 days after the order is placed.
- C.
  
  Customer is charged the same day the order is placed.
- D.
  
  Customer is charged 7-10 working days of placing the order.
2.

How much does a gift box cost?
- A.
  
  $5 for small box, $10 for a medium box, $15 for large box
- B.
  
  $14.95
- C.
  
  $5.00
- D.
  
  $5 for US customer, $10 for Canadian customer, $15 for International
3.

How many items will the warehouse put into one gift box?
- A.
  
  One
- B.
  
  Two
- C.
  
  Three
- D.
  
  As many as the gift box will hold
4.

A gift message cannot be included without the customer purchasing a gift box.
- A.
  
  True
- B.
  
  False
5.

What shipping carriers do we use? Mark all that apply.
- A.
  
  UPS
- B.
  
  DHL
- C.
  
  USPS
- D.
  
  FedEx
- E.
  
  Canada Post
6.

Out of the shipping carriers we have available, the customer can choose the one they prefer.
- A.
  
  True
- B.
  
  False
7.

How can a customer ensure their package is shipped via the Post Office?
- A.
  
  They can choose USPS prior to the order being completed.
- B.
  
  They can provide a PO Box as the mailing address.
- C.
  
  The customer can place the order online where they have the option to choose.
- D.
  
  It can only be ensured if the customer has an account with the Post Office.
8.

How can a customer ensure their package is shipped via UPS?
- A.
  
  They can let us know prior to the order being complete.
- B.
  
  The customer can place the order online where they have the option to choose.
- C.
  
  Only if the customer has thier address registered with UPS.
- D.
  
  They can expedite the shipping of their order.
9.

How much additonal freight is charged for overnight delivery?
- A.
  
  $14.95
- B.
  
  $19.99
- C.
  
  $21.95
- D.
  
  $30.00
10.

How much additional freight is charged for 2-day delivery?
- A.
  
  $9.99
- B.
  
  $14.95
- C.
  
  $19.99
- D.
  
  $21.95
11.

How much additional freight is charged for Canadian customers?
- A.
  
  $10
- B.
  
  $14.95
- C.
  
  $19.99
- D.
  
  $21.95
12.

How much additional freight is charged for International orders?
- A.
  
  $19.95
- B.
  
  $29.95
- C.
  
  $40.00
- D.
  
  $49.99
13.

The customer can pay extra to get expedited shipping for orders outside of the US.
- A.
  
  True
- B.
  
  False
14.

If a customer places an order at 2:00 PM on Wednesday and requests 2-day delivery, when should the customer receive the order?
- A.
  
  Friday
- B.
  
  Saturday
- C.
  
  Monday
- D.
  
  Tuesday
15.

If a customer places an order at 9:00 AM on Monday and requests 2-day delivery, when should the customer receive the order?
- A.
  
  Tuesday
- B.
  
  Wednesday
- C.
  
  Thursday
- D.
  
  Friday
16.

If a customer places an order at 3:00PM on Friday and requests overnight delivery, when should the customer receive the order?
- A.
  
  Saturday
- B.
  
  Monday
- C.
  
  Tuesday
- D.
  
  Wednesday
17.

If a customer places an order at 11:00 AM on Tuesday and requests overnight delivery, when should the customer receive the order?
- A.
  
  Tuesday
- B.
  
  Wednesday
- C.
  
  Thursday
- D.
  
  Friday
18.

What restrictions are there for shipping to a PO Box? Mark all the apply.
- A.
  
  No International PO Boxes
- B.
  
  No dropship items
- C.
  
  No items that may ship via USPS
- D.
  
  No expedited shipping