How Much Do You Know About Net Promoter Score? Trivia Questions Quiz

10 Questions

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How Much Do You Know About Net Promoter Score? Trivia Questions Quiz

How much do you know about the Net Promoter Score? This score ranges from -100 to 100, and it tries to give businesses a way to measure customer satisfaction by checking the chances of a customer recommending the goods and services of the company to another person. How about you take the quiz and get to learn some more about this score.


Questions and Answers
  • 1. 
    What does NPS stand for?
    • A. 

      Net Promoter Score

    • B. 

      Net Public Score

    • C. 

      New Person Score

    • D. 

      Non of above

  • 2. 
    What is detractor ratings of NPS?
    • A. 

      1 - 5 

    • B. 

      0 - 8

    • C. 

       0 - 6

    • D. 

      1 - 6

  • 3. 
    What are the passive ratings of NPS?
    • A. 

      7 -  8

    • B. 

      6 - 8

    • C. 

      9 - 10

    • D. 

      4 - 6

  • 4. 
    What is the rating for the promoter?
    • A. 

      8 - 10

    • B. 

      9 - 10

    • C. 

      7 - 10

    • D. 

      All of above

  • 5. 
    What are the detractor score for company and store?
    • A. 

      Unhappy customer

    • B. 

      Loyal Customer

    • C. 

      Happy Customer

    • D. 

      All of them

  • 6. 
    What are the passive customer for store?
    • A. 

      Happy Customer

    • B. 

      Neutral

    • C. 

      Unhappy Customer

    • D. 

      None of them

  • 7. 
    What are promoter for the store?
    • A. 

      Not Loyal

    • B. 

      Loyal

    • C. 

      Non of them

    • D. 

      All of them

  • 8. 
    How many NPS call goes to customer?
    • A. 

      100

    • B. 

      110

    • C. 

      120

    • D. 

      90

  • 9. 
    What is the store target of NPS?
    • A. 

      45%

    • B. 

      60%

    • C. 

      50%

    • D. 

      80%

  • 10. 
    What is the formula of calculating NPS?
    • A. 

      Passive - Promoter=NPS

    • B. 

      Dectractor - Passive=NPS

    • C. 

      Dectractor - promoters=NPS

    • D. 

      None of them