How Much Do You Know About Net Promoter Score? Trivia Questions Quiz

10 Questions | By Rajeshdubey3939 | Updated: Mar 22, 2022 | Attempts: 140

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How Much Do You Know About Net Promoter Score? Trivia Questions Quiz - Quiz

How much do you know about the Net Promoter Score? This score ranges from -100 to 100, and it tries to give businesses a way to measure customer satisfaction by checking the chances of a customer recommending the goods and services of the company to another person. How about you take the quiz and get to learn some more about this score.

Questions and Answers

1.

What does NPS stand for?
- A.
  
  Net Promoter Score
- B.
  
  Net Public Score
- C.
  
  New Person Score
- D.
  
  Non of above
2.

What is detractor ratings of NPS?
- A.
  
  1 - 5
- B.
  
  0 - 8
- C.
  
  0 - 6
- D.
  
  1 - 6
3.

What are the passive ratings of NPS?
- A.
  
  7 - 8
- B.
  
  6 - 8
- C.
  
  9 - 10
- D.
  
  4 - 6
4.

What is the rating for the promoter?
- A.
  
  8 - 10
- B.
  
  9 - 10
- C.
  
  7 - 10
- D.
  
  All of above
5.

What are the detractor score for company and store?
- A.
  
  Unhappy customer
- B.
  
  Loyal Customer
- C.
  
  Happy Customer
- D.
  
  All of them
6.

What are the passive customer for store?
- A.
  
  Happy Customer
- B.
  
  Neutral
- C.
  
  Unhappy Customer
- D.
  
  None of them
7.

What are promoter for the store?
- A.
  
  Not Loyal
- B.
  
  Loyal
- C.
  
  Non of them
- D.
  
  All of them
8.

How many NPS call goes to customer?
- A.
  
  100
- B.
  
  110
- C.
  
  120
- D.
  
  90
9.

What is the store target of NPS?
- A.
  
  45%
- B.
  
  60%
- C.
  
  50%
- D.
  
  80%
10.

What is the formula of calculating NPS?
- A.
  
  Passive - Promoter=NPS
- B.
  
  Dectractor - Passive=NPS
- C.
  
  Dectractor - promoters=NPS
- D.
  
  None of them