How Much Do You Know About Net Promoter Score? Trivia Questions Quiz
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How much do you know about the Net Promoter Score? This score ranges from -100 to 100, and it tries to give businesses a way to measure customer satisfaction by checking the chances of a customer recommending the goods and services of the company to another person. How about you take the quiz and get to learn some more about this score.
- 1.What does NPS stand for?
- A.
Net Promoter Score
- B.
Net Public Score
- C.
New Person Score
- D.
Non of above
- 2.What is detractor ratings of NPS?
- A.
1 - 5
- B.
0 - 8
- C.
0 - 6
- D.
1 - 6
- 3.What are the passive ratings of NPS?
- A.
7 - 8
- B.
6 - 8
- C.
9 - 10
- D.
4 - 6
- 4.What is the rating for the promoter?
- A.
8 - 10
- B.
9 - 10
- C.
7 - 10
- D.
All of above
- 5.What are the detractor score for company and store?
- A.
Unhappy customer
- B.
Loyal Customer
- C.
Happy Customer
- D.
All of them
- 6.What are the passive customer for store?
- A.
Happy Customer
- B.
Neutral
- C.
Unhappy Customer
- D.
None of them
- 7.What are promoter for the store?
- A.
Not Loyal
- B.
Loyal
- C.
Non of them
- D.
All of them
- 8.How many NPS call goes to customer?
- A.
100
- B.
110
- C.
120
- D.
90
- 9.What is the store target of NPS?
- A.
45%
- B.
60%
- C.
50%
- D.
80%
- 10.What is the formula of calculating NPS?
- A.
Passive - Promoter=NPS
- B.
Dectractor - Passive=NPS
- C.
Dectractor - promoters=NPS
- D.
None of them
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