How Much Do You Know About Net Promoter Score? Trivia Questions Quiz

NPS stands for Net Promoter Score, which is a metric used to measure customer loyalty and satisfaction. It is calculated by asking customers a single question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?" Based on their responses, customers are categorized into three groups: promoters (score 9-10), passives (score 7-8), and detractors (score 0-6). The NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters. This score helps businesses assess their customer satisfaction and identify areas for improvement.

The correct answer is "Loyal." This suggests that the promoters for the store are loyal customers who are likely to recommend the store to others. They have a positive perception of the store and are willing to advocate for it.

The rating for the promoter is 9 - 10. This means that the promoter is highly rated and likely to be very supportive or enthusiastic about something.

The detractor score is associated with unhappy customers. These are individuals who are dissatisfied with the company or store. They may have had a negative experience or encountered issues with the products or services provided. The detractor score measures the number or percentage of unhappy customers, indicating areas where improvements or changes are needed to enhance customer satisfaction and loyalty.

Passive customers for a store refer to those who are neither extremely satisfied nor dissatisfied with their shopping experience. They are considered neutral because they neither promote the store nor actively discourage others from visiting it. These customers may not have any strong opinions or emotional attachment towards the store, and their level of engagement and loyalty may be average. Therefore, the correct answer is "Neutral."

The passive ratings of NPS are 7 - 8. This means that customers who rate their likelihood to recommend a product or service with a score of 7 or 8 are considered passive. They are generally satisfied with their experience but may not actively promote it to others.

The detractor ratings of NPS are between 0 and 6. This means that anyone who rates their likelihood to recommend a product or service with a score between 0 and 6 is considered a detractor. Detractors are customers who are not satisfied and may actively discourage others from using the product or service.

The formula for calculating NPS is subtracting the percentage of detractors from the percentage of promoters. In this case, the answer "Dectractor - promoters=NPS" suggests that the NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

The correct answer is 110. This suggests that there are 110 NPS (Net Promoter Score) calls that go to the customer. NPS calls are typically used to measure customer satisfaction and loyalty.

The correct answer is 50%. NPS stands for Net Promoter Score, which is a metric used to measure customer loyalty and satisfaction. It is calculated based on the responses to a single question: "On a scale of 0-10, how likely are you to recommend our company/product/service to a friend or colleague?" The store target of NPS refers to the desired percentage of customers who are promoters, meaning they give a score of 9 or 10. A store target of 50% means that the goal is to have 50% of customers as promoters.