Medical Office Administration. Mid-term Review

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| By Meridianlrc
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1. Quality medical care is an expectation of all patients and requires that the health care team use procedures and techniques that result in the best possible outcomes for patients.  In addition, patients must be satisfied with their care.

Explanation

The statement suggests that quality medical care is an expectation of all patients and it requires the healthcare team to use procedures and techniques that lead to the best possible outcomes for patients. It also states that patients must be satisfied with their care. This implies that the statement is true, as it emphasizes the importance of both the effectiveness of medical procedures and the patient's satisfaction with their care.

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About This Quiz
Medical Office Administration. Mid-term Review - Quiz

This mid-term review for Medical Office Administration assesses knowledge in medical assistant responsibilities, customer service etiquette, and compliance with OSHA guidelines. It is designed to ensure understanding of role-specific duties and ethical practices in a medical office setting.

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2. The medical assistant is resonsible for correctly following OSHA guidelines for self-protection and the protection of other employees and patients.

Explanation

The medical assistant is responsible for correctly following OSHA guidelines for self-protection and the protection of other employees and patients. This means that they must adhere to the safety protocols and procedures outlined by OSHA to ensure their own safety as well as the safety of others in the healthcare setting. This includes wearing appropriate personal protective equipment, practicing proper hand hygiene, and following infection control measures. By doing so, the medical assistant helps to prevent the spread of infections and maintain a safe environment for everyone involved.

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3. The medical office's goal should be to establish a sense of rapport (i.e., an environment of cooperation) with patients, coworkers, supervisors, and vendors.

Explanation

The explanation for the given correct answer is that establishing a sense of rapport in a medical office is important for creating a cooperative environment. Building rapport with patients helps to establish trust and improve communication, which can lead to better patient outcomes. Similarly, having rapport with coworkers, supervisors, and vendors promotes teamwork and collaboration, which can enhance efficiency and productivity in the office. Therefore, it is crucial for a medical office to strive for establishing a sense of rapport with all stakeholders.

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4. The medical assistant's main responsibility is to help the physician provide patient care.

Explanation

The medical assistant's main responsibility is to assist the physician in providing patient care. This includes tasks such as taking patient histories, measuring vital signs, preparing patients for examinations, and administering medications. By helping the physician, the medical assistant ensures that patients receive the necessary care and support during their medical visits.

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5. As a medical assistant, you are responsible for clarifying for patients what you are permitted to do.

Explanation

As a medical assistant, it is crucial to inform patients about the scope of your responsibilities and what tasks you are authorized to perform. This helps in establishing clear communication and ensuring that patients have a clear understanding of the services you can provide. By clarifying your permitted duties, patients can make informed decisions about their healthcare and trust that you are knowledgeable and qualified to carry out specific tasks. Therefore, the statement "As a medical assistant, you are responsible for clarifying for patients what you are permitted to do" is true.

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6. Being assertive is trying to impose your point of view on others or trying to manipulate others.

Explanation

Being assertive is not about imposing your point of view on others or manipulating them. It is about expressing your thoughts, feelings, and needs in a confident and respectful manner, while also considering the rights and opinions of others. Assertiveness involves effective communication, setting boundaries, and standing up for oneself without being aggressive or passive. Therefore, the given statement is incorrect.

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7. The number of patients and the nature of the medical practice (e.g., solo practice or corporation) determine which receptionist duties or tasks the medical assistant performs.

Explanation

The statement is true because the number of patients and the nature of the medical practice can vary greatly, which in turn determines the workload and responsibilities of the medical assistant. In a small solo practice with fewer patients, the medical assistant may handle a wide range of tasks including receptionist duties such as scheduling appointments, answering phone calls, and managing patient records. However, in a larger medical corporation with a higher patient volume, there may be dedicated receptionists who handle these tasks, allowing the medical assistant to focus more on clinical duties.

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8. Many office lack receptionists to answer the phone.

Explanation

The statement suggests that many offices do not have receptionists to answer the phone. The answer "False" indicates that the statement is not correct, meaning that it is not true that many offices lack receptionists to answer the phone.

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9. One copy of the living will should be kept with the patient's record.

Explanation

The statement suggests that one copy of the living will should be kept with the patient's record. However, this is not true. A living will is a legal document that outlines a person's preferences for medical treatment in case they become unable to communicate their wishes. It is typically kept by the person themselves or their designated healthcare proxy. Keeping a copy with the patient's record may not guarantee easy access in case of an emergency or if the patient is unable to communicate. Therefore, it is recommended to keep the living will in a more accessible location.

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10. Customer service etiquette asserts that the physician must provide the same knowledge, care, and skill that a similarly trained physician would provide under the same circumstances in the same locality.

Explanation

Customer service etiquette does not pertain to the medical field, but rather focuses on the behavior and mannerisms of customer service representatives. In the medical field, the standard of care is determined by medical guidelines and professional standards, not by customer service etiquette. Therefore, the statement is false.

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  • Sep 13, 2010
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Quality medical care is an expectation of all patients and requires...
The medical assistant is resonsible for correctly following OSHA...
The medical office's goal should be to establish a sense of rapport...
The medical assistant's main responsibility is to help the physician...
As a medical assistant, you are responsible for clarifying for...
Being assertive is trying to impose your point of view on others or...
The number of patients and the nature of the medical practice (e.g.,...
Many office lack receptionists to answer the phone.
One copy of the living will should be kept with the patient's record.
Customer service etiquette asserts that the physician must provide the...
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