Medical Office Administration. Mid-term Review

As a medical assistant, you are responsible for clarifying for patients what you are permitted to do.

Customer service etiquette asserts that the physician must provide the same knowledge, care, and skill that a similarly trained physician would provide under the same circumstances in the same locality.

Being assertive is trying to impose your point of view on others or trying to manipulate others.

The medical assistant is resonsible for correctly following OSHA guidelines for self-protection and the protection of other employees and patients.

Many office lack receptionists to answer the phone.

The number of patients and the nature of the medical practice (e.g., solo practice or corporation) determine which receptionist duties or tasks the medical assistant performs.

The medical assistant's main responsibility is to help the physician provide patient care.

One copy of the living will should be kept with the patient's record.

The medical office's goal should be to establish a sense of rapport (i.e., an environment of cooperation) with patients, coworkers, supervisors, and vendors.

Quality medical care is an expectation of all patients and requires that the health care team use procedures and techniques that result in the best possible outcomes for patients.  In addition, patients must be satisfied with their care.