Conducted Proper Research And Accurate Information, Prodcut Knowledge Nov23

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| By Diyasystems
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Diyasystems
Community Contributor
Quizzes Created: 21 | Total Attempts: 7,443
Questions: 15 | Attempts: 102

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Product Quizzes & Trivia

It is a test on Conducted Proper Research and Accurate Information.


Questions and Answers
  • 1. 

    Customer can configure exchange mailbox using the email client settings that we provide for pop  mailbox.

    • A.

      True.

    • B.

      False.

    Correct Answer
    B. False.
    Explanation
    The statement is false because the customer cannot configure an exchange mailbox using the email client settings provided for a POP mailbox. Exchange mailboxes require different settings and protocols, such as IMAP or Exchange ActiveSync, to be configured properly. POP settings are not compatible with exchange mailboxes.

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  • 2. 

    If customer contacts us and ask  to point CNAME of the domain mail.domain.com to Google WebMail interface...

    • A.

      We need to change MX record of the domain to Google.

    • B.

      Redirect the subdomain to Google using Domain Pointing Manager tool.

    • C.

      Ask the alias/host name provided by Google and create a CNAME for mail.domain.com in Custom DNS tool.

    Correct Answer
    C. Ask the alias/host name provided by Google and create a CNAME for mail.domain.com in Custom DNS tool.
    Explanation
    The correct answer is to ask the alias/host name provided by Google and create a CNAME for mail.domain.com in the Custom DNS tool. This is because the customer wants to point the CNAME of the domain mail.domain.com to Google WebMail interface. By asking for the alias/host name provided by Google and creating a CNAME for mail.domain.com, we can effectively redirect the subdomain to Google's WebMail interface. This can be done using the Custom DNS tool, which allows us to manage and make changes to the domain's DNS settings.

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  • 3. 

    Customers can view the warning message if the credit card is not updated properly.

    • A.

      True.

    • B.

      False.

    Correct Answer
    A. True.
    Explanation
    Customers can view the warning message if the credit card is not updated properly. This implies that there is a system in place that detects if a credit card is not updated correctly and displays a warning message to the customers. Therefore, the statement "Customers can view the warning message if the credit card is not updated properly" is true.

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  • 4. 

    Which is the initial research we need to do when customers contact us regarding adding domain to the account and provide a domain name.

    • A.

      Give steps to add domain to the account

    • B.

      Check whether domain is already added to the account

    • C.

      Give steps to remove domain and add domain to the account

    Correct Answer
    B. Check whether domain is already added to the account
    Explanation
    The initial research we need to do when customers contact us regarding adding a domain to the account and provide a domain name is to check whether the domain is already added to the account. This step is important to avoid duplicating the domain and to ensure that the customer's request can be processed accurately. By checking whether the domain is already added to the account, we can determine the appropriate next steps to take in adding the domain or addressing any potential issues that may arise.

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  • 5. 

    If customer says that his website is not working from the  last two days and you see Lisa, which is recently placed for 'website down' issue, what will you do?

    • A.

      Check the domain records in Whois.

    • B.

      Tell customer that we are aware of the issue.

    Correct Answer
    A. Check the domain records in Whois.
    Explanation
    To investigate the customer's complaint about the website being down for the past two days, it is necessary to check the domain records in Whois. This will provide information about the domain's registration details, including the owner, contact information, and DNS server records. By examining these records, it can be determined if there are any issues with the domain that may be causing the website to be inaccessible. This step is crucial in troubleshooting the problem and finding a resolution for the customer.

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  • 6. 

    If customer's domain name servers are pointing to us and he wants to point MX records of the domain to Godaddy, what exactly he has to do?

    • A.

      Point MX record of the domain to Godaddy via Custom DNS record.

    • B.

      Contact Godaddy to point MX record to our server.

    • C.

      Point A records to Godaddy.

    Correct Answer
    A. Point MX record of the domain to Godaddy via Custom DNS record.
    Explanation
    To point the MX records of the domain to Godaddy, the customer needs to use a Custom DNS record. This involves accessing the domain's DNS settings and creating a new record specifically for the MX records. The customer should input the necessary MX record information provided by Godaddy in the Custom DNS record. This will ensure that incoming email traffic is directed to the Godaddy email servers.

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  • 7. 

    The mod_rewrite is enabled on our server.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    The statement suggests that the mod_rewrite module is enabled on the server. This module is a powerful tool used in Apache web servers to rewrite URLs and redirect requests. By enabling mod_rewrite, the server can manipulate URLs, making them more user-friendly or redirecting them to different locations. Therefore, if the statement is true, it means that the server has the capability to rewrite URLs and handle redirections using mod_rewrite.

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  • 8. 

    Under Anytime Moneyback Guarantee, we provide ___________.

    • A.

      We provide full refund to our customers.

    • B.

      We issue full refund for the hosting fee if customer cancels within 30 days and thereafter provide unused portion to the customer.

    • C.

      We issue full refund for the hosting fee if customer cancels within 30 days and thereafter charge $35 towards account cancellation fee

    Correct Answer
    B. We issue full refund for the hosting fee if customer cancels within 30 days and thereafter provide unused portion to the customer.
    Explanation
    The correct answer is "We issue full refund for the hosting fee if customer cancels within 30 days and thereafter provide unused portion to the customer." This answer accurately describes the policy of providing a full refund for the hosting fee if the customer cancels within 30 days. Additionally, it mentions that the unused portion of the hosting fee will be provided to the customer, indicating a fair and transparent refund process.

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  • 9. 

    Provide MX record of the domain biztrainee.com.(Write hostname)

    Correct Answer
    mail.biztrainee.com
    Explanation
    The MX record for the domain biztrainee.com is mail.biztrainee.com. This record specifies the hostname of the mail server that is responsible for handling incoming emails for the domain. In this case, the mail server is identified as mail.biztrainee.com, indicating that any emails sent to addresses within the biztrainee.com domain should be directed to this server for delivery.

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  • 10. 

    Using SiteBackup restore tool, customers will be able to restore files from the past ______ days backup.

    • A.

      10

    • B.

      7

    • C.

      14

    Correct Answer
    B. 7
    Explanation
    Using the SiteBackup restore tool, customers will be able to restore files from the past 7 days backup. This means that if a customer accidentally deletes or loses a file, they can easily retrieve it from a backup that was created within the last 7 days. This feature provides an added layer of protection and ensures that customers have access to their important files even if they make a mistake or experience a data loss event.

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  • 11. 

    The maximum size of the mailbox that we can set is __________ .

    • A.

      500

    • B.

      750

    • C.

      1000

    Correct Answer
    A. 500
    Explanation
    The correct answer is 500. This means that the maximum size of the mailbox that can be set is 500.

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  • 12. 

    The number of Farm-Fresh Web Icons provided in FatCow are _________ .

    • A.

      100

    • B.

      1000

    • C.

      10000

    Correct Answer
    B. 1000
    Explanation
    FatCow provides 1000 Farm-Fresh Web Icons.

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  • 13. 

      Will the customer be informed about the domain  in the past due notice.

    • A.

      Yes.

    • B.

      No.

    Correct Answer
    A. Yes.
    Explanation
    The customer will be informed about the domain in the past due notice.

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  • 14. 

    If the domain is pointing to the IP 207.148.232.183, we can tell customer that..

    • A.

      The domain is pointing to our server.

    • B.

      The domain is not pointing to us.

    Correct Answer
    A. The domain is pointing to our server.
    Explanation
    The correct answer is "The domain is pointing to our server." This means that the domain is directing traffic to the IP address 207.148.232.183, which belongs to the server of the company or organization in question. This information can be communicated to the customer to indicate that their domain is correctly configured to connect to the desired server.

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  • 15. 

    If customer wants to edit Drupal, suggest the proper tool

    • A.

      FileManager

    • B.

      FrontPage

    • C.

      Drupal Administrative interface

    • D.

      DreamWeaver

    Correct Answer
    C. Drupal Administrative interface
    Explanation
    The Drupal Administrative interface is the proper tool for editing Drupal. This interface provides a user-friendly and intuitive platform for managing and customizing Drupal websites. It allows customers to easily edit and update content, configure site settings, install and manage modules and themes, and perform various administrative tasks. With its comprehensive features and functionality, the Drupal Administrative interface is the recommended tool for customers who want to edit their Drupal websites.

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