Conducted Proper Research And Accurate Information, Prodcut Knowledge Nov23

15 Questions | By Diyasystems | Last updated: Mar 21, 2022 | Total Attempts: 88

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It is a test on Conducted Proper Research and Accurate Information.

Questions and Answers

1.

Customer can configure exchange mailbox using the email client settings that we provide for pop mailbox.
- A.
  
  True.
- B.
  
  False.
2.

If customer contacts us and ask to point CNAME of the domain mail.domain.com to Google WebMail interface...
- A.
  
  We need to change MX record of the domain to Google.
- B.
  
  Redirect the subdomain to Google using Domain Pointing Manager tool.
- C.
  
  Ask the alias/host name provided by Google and create a CNAME for mail.domain.com in Custom DNS tool.
3.

Customers can view the warning message if the credit card is not updated properly.
- A.
  
  True.
- B.
  
  False.
4.

Which is the initial research we need to do when customers contact us regarding adding domain to the account and provide a domain name.
- A.
  
  Give steps to add domain to the account
- B.
  
  Check whether domain is already added to the account
- C.
  
  Give steps to remove domain and add domain to the account
5.

If customer says that his website is not working from the last two days and you see Lisa, which is recently placed for 'website down' issue, what will you do?
- A.
  
  Check the domain records in Whois.
- B.
  
  Tell customer that we are aware of the issue.
6.

If customer's domain name servers are pointing to us and he wants to point MX records of the domain to Godaddy, what exactly he has to do?
- A.
  
  Point MX record of the domain to Godaddy via Custom DNS record.
- B.
  
  Contact Godaddy to point MX record to our server.
- C.
  
  Point A records to Godaddy.
7.

The mod_rewrite is enabled on our server.
- A.
  
  True
- B.
  
  False
8.

Under Anytime Moneyback Guarantee, we provide ___________.
- A.
  
  We provide full refund to our customers.
- B.
  
  We issue full refund for the hosting fee if customer cancels within 30 days and thereafter provide unused portion to the customer.
- C.
  
  We issue full refund for the hosting fee if customer cancels within 30 days and thereafter charge $35 towards account cancellation fee
9.

Provide MX record of the domain biztrainee.com.(Write hostname)
10.

Using SiteBackup restore tool, customers will be able to restore files from the past ______ days backup.
- A.
  
  10
- B.
  
  7
- C.
  
  14
11.

The maximum size of the mailbox that we can set is __________ .
- A.
  
  500
- B.
  
  750
- C.
  
  1000
12.

The number of Farm-Fresh Web Icons provided in FatCow are _________ .
- A.
  
  100
- B.
  
  1000
- C.
  
  10000
13.

Will the customer be informed about the domain in the past due notice.
- A.
  
  Yes.
- B.
  
  No.
14.

If the domain is pointing to the IP 207.148.232.183, we can tell customer that..
- A.
  
  The domain is pointing to our server.
- B.
  
  The domain is not pointing to us.
15.

If customer wants to edit Drupal, suggest the proper tool
- A.
  
  FileManager
- B.
  
  FrontPage
- C.
  
  Drupal Administrative interface
- D.
  
  DreamWeaver