Company Communication: Quiz! Test!
22 Questions
| Total Attempts: 154
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Questions and Answers
- 1.33% of companies have fired an employee for email abuse.
- A.
True
- B.
False
- 2.More than half of employers have disciplined employees for violating email rules.
- A.
True
- B.
False
- 3.It is up to the employee to know the company policies.
- A.
True
- B.
False
- 4.Federal Law states that employee's time on the Internet is considered private.
- A.
True
- B.
False
- 5.More than half employers monitor websites and email.
- A.
True
- B.
False
- 6.Companies worry about inappropriate email and cell phone usage because:
- A.
Productivity decreases
- B.
Sharing trade secrets
- C.
Harassment potential
- D.
None of the above
- 7.Email is a permanent record and can be used against you in a court of law.
- A.
True
- B.
False
- 8.Occupational skills include:
- A.
Honesty
- B.
Technical
- C.
Manual
- D.
Grooming
- 9.Employability skills include:
- A.
Honesty
- B.
Grooming
- C.
Manual
- D.
Technical
- 10.Basic academic skills are required for all employees.
- A.
True
- B.
False
- 11.Communication requires an understanding of the language.
- A.
True
- B.
False
- 12.Communication involves sending information, feelings, and ideas from one person to another.
- A.
True
- B.
False
- 13.70% or more of the workday is spent communicating.
- A.
True
- B.
False
- 14.Prejudging is...
- A.
When you are over eager to answer
- B.
Only listening to the information that is relevant to you
- C.
Not caring what the speaker has to say
- D.
Out guessing the speaker
- 15.A good listener:
- A.
Has a questioning attitude
- B.
Is distracted
- C.
Observes facial expressions and body language
- D.
Requires effort and active participation
- E.
Listens between the lines
- 16.Poor listening costs employers billions every year.
- A.
True
- B.
False
- 17.The most important form of communication is:
- A.
Reading
- B.
Listening
- C.
Writing
- D.
Speaking
- 18.When speaking, you should:
- A.
Use correct punctuation
- B.
Use standard English
- C.
Enunciate
- D.
All of the above
- 19.When making a call you should identify yourself, company, and state the reason for calling.
- A.
True
- B.
False
- 20.Writing provides a permanent record of transactions.
- A.
True
- B.
False
- 21.Business letters use a casual tone.
- A.
True
- B.
False
- 22.Memorandums can be used to request info, action, or reaction.
- A.
True
- B.
False
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