What Do You Know About Patient Reception And Registration?

18 Questions | Attempts: 777

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What Do You Know About Patient Reception And Registration? - Quiz

Patient reception provides the best possible assistance to their patients. The new or established patient go through the registration process, as registration is a vital step in billing. This quiz has been developed to test your knowledge of Medical Office procedures. So, let's try out the quiz. All the best!


Questions and Answers
  • 1. 
    When planning a reception area, which of the following would not be done?
    • A. 

      The telepone at the reception desk should be placed as close to the lobby as possible.

    • B. 

      Floors and walls w hould be covered with materials that are easy to clean.

    • C. 

      Attention shoudl be paid to items that could be hazardous to children.

    • D. 

      A clock should be placed in the reception area.

  • 2. 
    Which of the following would not be found in the reception area of a medical office?
    • A. 

      Well cushioned modular seating

    • B. 

      Something to keep children busy

    • C. 

      Professional medical journals

    • D. 

      Television or music system

  • 3. 
    A medical history form contains all of the following information except
    • A. 

      Past illnesses

    • B. 

      Credit information

    • C. 

      Past medications

    • D. 

      Review of symptoms

  • 4. 
    Under which part of a registration form would information about the guarantor be found?
    • A. 

      Personal information

    • B. 

      Responsible party's information

    • C. 

      Insurance information

    • D. 

      Referral information

  • 5. 
    Which of the following statements is the best choice for greeting a patient who is arriving at the office for an appointment?
    • A. 

      "You better have a seat. You don't look well."

    • B. 

      "How are you today?"

    • C. 

      "Good morning. May I verify your insurance information for your appointment today?"

    • D. 

      "It's nice to see you again."

  • 6. 
    Which of the following should not be done when registering a patient for an appointment?
    • A. 

      Obtain the patient's full legal name.

    • B. 

      Greet the patient by name.

    • C. 

      Make personal comments about the patient to make the patient feel more welcome.

    • D. 

      Obtain the patinet's insurance information.

  • 7. 
    In an emergency situation, a medical administrative assistant should do all of the following except
    • A. 

      Obtain a wheelchair for a patient

    • B. 

      Dial 911 for all emergency situations

    • C. 

      Transfer the patinet tothe nurse of physician as soon as possible

    • D. 

      Locate a family memeber of the patient

  • 8. 
    All of the following are true regarding a patient with profuse, uncontrolled bleeding except
    • A. 

      A supply of clean towels should be kept at the front desk to offer to the patient.

    • B. 

      The patient may go into shock.

    • C. 

      A bleeding patinet should be escorted via a wheelchair to an examination room.

    • D. 

      Bloody clothes should be discarded in a trashcan in the reception area.

  • 9. 
    All of the following are true regarding seizures except
    • A. 

      Seizure patinets should not be restrained.

    • B. 

      Some items, such as furniture, may need to be moved to prevent the patient from suffering further injury.

    • C. 

      Hard objects should neve be inserted in a seizure patient's mouth.

    • D. 

      Physicians should be notified after the patient's seizure is over.

  • 10. 
    All of the following are true about emergencies in the medical office except
    • A. 

      It is the medical administrative assistant's responsibility to treat the patient for a medical emergency.

    • B. 

      Physicians should establish protocol for handling emergencies in the office.

    • C. 

      A situation is an emergency when a patient's health may be adversely affected if responsibility action is not taken.

    • D. 

      Office staff should be trained in CPR.

  • 11. 
    In a computerized-appointment system, patient information is not needed to make an appointment.
    • A. 

      TRUE

    • B. 

      FALSE

  • 12. 
    A patient suffering an allergic reaction may suffer respiratory distress.
    • A. 

      TRUE

    • B. 

      FALSE

  • 13. 
    It is acceptable for a medical administrative assistant to give a diabetic patient a soft drink if the patient is having a diabetic emergency.
    • A. 

      TRUE

    • B. 

      FALSE

  • 14. 
    A patient's spouse is usually listed as emergency contact information.
    • A. 

      TRUE

    • B. 

      FALSE

  • 15. 
    The registration process only needs to be completed for new patients.
    • A. 

      TRUE

    • B. 

      FALSE

  • 16. 
    If an authorization on a registration form is not signed, payment for services rendered in the medical office could be delayed.
    • A. 

      TRUE

    • B. 

      FALSE

  • 17. 
    New patients should be asked to arrive early for an appointment.
    • A. 

      TRUE

    • B. 

      FALSE

  • 18. 
    Because physicians and nurses are on staff, a medical administrative assistant does not need to be concerned with emergency situations occurring in the office.
    • A. 

      TRUE

    • B. 

      FALSE

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