The telepone at the reception desk should be placed as close to the lobby as possible.
Floors and walls w hould be covered with materials that are easy to clean.
Attention shoudl be paid to items that could be hazardous to children.
A clock should be placed in the reception area.
Well cushioned modular seating
Something to keep children busy
Professional medical journals
Television or music system
Review of symptoms
Responsible party's information
"You better have a seat. You don't look well."
"How are you today?"
"Good morning. May I verify your insurance information for your appointment today?"
"It's nice to see you again."
Obtain the patient's full legal name.
Greet the patient by name.
Make personal comments about the patient to make the patient feel more welcome.
Obtain the patinet's insurance information.
Obtain a wheelchair for a patient
Dial 911 for all emergency situations
Transfer the patinet tothe nurse of physician as soon as possible
Locate a family memeber of the patient
A supply of clean towels should be kept at the front desk to offer to the patient.
The patient may go into shock.
A bleeding patinet should be escorted via a wheelchair to an examination room.
Bloody clothes should be discarded in a trashcan in the reception area.
Seizure patinets should not be restrained.
Some items, such as furniture, may need to be moved to prevent the patient from suffering further injury.
Hard objects should neve be inserted in a seizure patient's mouth.
Physicians should be notified after the patient's seizure is over.
It is the medical administrative assistant's responsibility to treat the patient for a medical emergency.
Physicians should establish protocol for handling emergencies in the office.
A situation is an emergency when a patient's health may be adversely affected if responsibility action is not taken.
Office staff should be trained in CPR.