What Do You Know About Patient Reception And Registration?
Patient reception provides the best possible assistance to their patients. The new or established patient go through the registration process, as registration is a vital step in billing. This quiz has been developed to test your knowledge of Medical Office procedures. So, let's try out the quiz. All the best!
- 1.
When planning a reception area, which of the following would not be done?
- A.
The telepone at the reception desk should be placed as close to the lobby as possible.
- B.
Floors and walls w hould be covered with materials that are easy to clean.
- C.
Attention shoudl be paid to items that could be hazardous to children.
- D.
A clock should be placed in the reception area.
Correct Answer
A. The telepone at the reception desk should be placed as close to the lobby as possible.Explanation
Refer to page 145Rate this question:
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- 2.
Which of the following would not be found in the reception area of a medical office?
- A.
Well cushioned modular seating
- B.
Something to keep children busy
- C.
Professional medical journals
- D.
Television or music system
Correct Answer
C. Professional medical journalsExplanation
Refer to page 145Rate this question:
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- 3.
A medical history form contains all of the following information except
- A.
Past illnesses
- B.
Credit information
- C.
Past medications
- D.
Review of symptoms
Correct Answer
B. Credit informationExplanation
refer to page 141Rate this question:
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- 4.
Under which part of a registration form would information about the guarantor be found?
- A.
Personal information
- B.
Responsible party's information
- C.
Insurance information
- D.
Referral information
Correct Answer
B. Responsible party's informationExplanation
refer to page 139Rate this question:
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- 5.
Which of the following statements is the best choice for greeting a patient who is arriving at the office for an appointment?
- A.
"You better have a seat. You don't look well."
- B.
"How are you today?"
- C.
"Good morning. May I verify your insurance information for your appointment today?"
- D.
"It's nice to see you again."
Correct Answer
C. "Good morning. May I verify your insurance information for your appointment today?"Explanation
Refer to page 138Rate this question:
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- 6.
Which of the following should not be done when registering a patient for an appointment?
- A.
Obtain the patient's full legal name.
- B.
Greet the patient by name.
- C.
Make personal comments about the patient to make the patient feel more welcome.
- D.
Obtain the patinet's insurance information.
Correct Answer
C. Make personal comments about the patient to make the patient feel more welcome.Explanation
Refer to pages 138-139Rate this question:
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- 7.
In an emergency situation, a medical administrative assistant should do all of the following except
- A.
Obtain a wheelchair for a patient
- B.
Dial 911 for all emergency situations
- C.
Transfer the patinet tothe nurse of physician as soon as possible
- D.
Locate a family memeber of the patient
Correct Answer
B. Dial 911 for all emergency situationsExplanation
Refer to page 148Rate this question:
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- 8.
All of the following are true regarding a patient with profuse, uncontrolled bleeding except
- A.
A supply of clean towels should be kept at the front desk to offer to the patient.
- B.
The patient may go into shock.
- C.
A bleeding patinet should be escorted via a wheelchair to an examination room.
- D.
Bloody clothes should be discarded in a trashcan in the reception area.
Correct Answer
D. Bloody clothes should be discarded in a trashcan in the reception area.Explanation
Refer to page 147Rate this question:
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- 9.
All of the following are true regarding seizures except
- A.
Seizure patinets should not be restrained.
- B.
Some items, such as furniture, may need to be moved to prevent the patient from suffering further injury.
- C.
Hard objects should neve be inserted in a seizure patient's mouth.
- D.
Physicians should be notified after the patient's seizure is over.
Correct Answer
D. Physicians should be notified after the patient's seizure is over.Explanation
Refer to page 147Rate this question:
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- 10.
All of the following are true about emergencies in the medical office except
- A.
It is the medical administrative assistant's responsibility to treat the patient for a medical emergency.
- B.
Physicians should establish protocol for handling emergencies in the office.
- C.
A situation is an emergency when a patient's health may be adversely affected if responsibility action is not taken.
- D.
Office staff should be trained in CPR.
Correct Answer
A. It is the medical administrative assistant's responsibility to treat the patient for a medical emergency.Explanation
Refer to page 146Rate this question:
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- 11.
In a computerized-appointment system, patient information is not needed to make an appointment.
- A.
TRUE
- B.
FALSE
Correct Answer
B. FALSEExplanation
This statement is false because in a computerized-appointment system, patient information is necessary to make an appointment. The system needs to have the patient's name, contact information, and possibly other details in order to schedule and confirm the appointment. Without this information, the system would not be able to properly manage and organize appointments for different patients.Rate this question:
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- 12.
A patient suffering an allergic reaction may suffer respiratory distress.
- A.
TRUE
- B.
FALSE
Correct Answer
A. TRUEExplanation
When a patient experiences an allergic reaction, it can lead to respiratory distress. This occurs because the body's immune system overreacts to an allergen, causing inflammation in the airways. This inflammation can result in symptoms such as difficulty breathing, wheezing, and shortness of breath. Therefore, it is true that a patient suffering from an allergic reaction may suffer respiratory distress.Rate this question:
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- 13.
It is acceptable for a medical administrative assistant to give a diabetic patient a soft drink if the patient is having a diabetic emergency.
- A.
TRUE
- B.
FALSE
Correct Answer
B. FALSEExplanation
It is not acceptable for a medical administrative assistant to give a diabetic patient a soft drink if the patient is having a diabetic emergency. During a diabetic emergency, the patient's blood sugar levels may be dangerously high or low, and they require immediate medical attention. Soft drinks contain high amounts of sugar and can worsen the situation. In such cases, it is important to follow proper medical protocols and seek assistance from a healthcare professional.Rate this question:
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- 14.
A patient's spouse is usually listed as emergency contact information.
- A.
TRUE
- B.
FALSE
Correct Answer
B. FALSEExplanation
The statement is false because a patient's spouse is not always listed as emergency contact information. Emergency contact information can vary from person to person and may include other family members, friends, or even neighbors. It ultimately depends on the preferences and relationships of the patient.Rate this question:
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- 15.
The registration process only needs to be completed for new patients.
- A.
TRUE
- B.
FALSE
Correct Answer
B. FALSEExplanation
The given statement is false because the registration process needs to be completed not only for new patients but also for existing patients who may need to update their information or provide additional details. Therefore, the registration process is not exclusive to new patients and applies to all individuals seeking medical services.Rate this question:
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- 16.
If an authorization on a registration form is not signed, payment for services rendered in the medical office could be delayed.
- A.
TRUE
- B.
FALSE
Correct Answer
A. TRUEExplanation
If an authorization on a registration form is not signed, it means that the patient has not given consent for the medical office to provide services. Without this signed authorization, the medical office may not be able to bill the patient's insurance or receive payment for the services rendered. This could result in a delay in receiving payment for the services provided by the medical office. Therefore, the statement is true.Rate this question:
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- 17.
New patients should be asked to arrive early for an appointment.
- A.
TRUE
- B.
FALSE
Correct Answer
A. TRUEExplanation
The statement suggests that new patients should arrive early for an appointment. This is likely because new patients may need to fill out paperwork or provide additional information, which can take time. Arriving early allows for a smoother check-in process and ensures that the appointment can start on time. Therefore, the statement is true.Rate this question:
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- 18.
Because physicians and nurses are on staff, a medical administrative assistant does not need to be concerned with emergency situations occurring in the office.
- A.
TRUE
- B.
FALSE
Correct Answer
B. FALSEExplanation
A medical administrative assistant should be concerned with emergency situations occurring in the office, even if there are physicians and nurses on staff. While the physicians and nurses may be responsible for providing direct medical care, the administrative assistant plays a crucial role in coordinating emergency response, communicating with emergency services, and ensuring the safety and well-being of patients and staff during emergencies. Therefore, it is incorrect to say that a medical administrative assistant does not need to be concerned with emergency situations.Rate this question:
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 21, 2022Quiz Edited by
ProProfs Editorial Team -
Feb 25, 2008Quiz Created by
Tlcourtney
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