What Do You Know About Patient Reception And Registration?
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Patient reception provides the best possible assistance to their patients. The new or established patient go through the registration process, as registration is a vital step in billing. This quiz has been developed to test your knowledge of Medical Office procedures. So, let's try out the quiz. All the best!
- 1.When planning a reception area, which of the following would not be done?
- A.
The telepone at the reception desk should be placed as close to the lobby as possible.
- B.
Floors and walls w hould be covered with materials that are easy to clean.
- C.
Attention shoudl be paid to items that could be hazardous to children.
- D.
A clock should be placed in the reception area.
- 2.Which of the following would not be found in the reception area of a medical office?
- A.
Well cushioned modular seating
- B.
Something to keep children busy
- C.
Professional medical journals
- D.
Television or music system
- 3.A medical history form contains all of the following information except
- A.
Past illnesses
- B.
Credit information
- C.
Past medications
- D.
Review of symptoms
- 4.Under which part of a registration form would information about the guarantor be found?
- A.
Personal information
- B.
Responsible party's information
- C.
Insurance information
- D.
Referral information
- 5.Which of the following statements is the best choice for greeting a patient who is arriving at the office for an appointment?
- A.
"You better have a seat. You don't look well."
- B.
"How are you today?"
- C.
"Good morning. May I verify your insurance information for your appointment today?"
- D.
"It's nice to see you again."
- 6.Which of the following should not be done when registering a patient for an appointment?
- A.
Obtain the patient's full legal name.
- B.
Greet the patient by name.
- C.
Make personal comments about the patient to make the patient feel more welcome.
- D.
Obtain the patinet's insurance information.
- 7.In an emergency situation, a medical administrative assistant should do all of the following except
- A.
Obtain a wheelchair for a patient
- B.
Dial 911 for all emergency situations
- C.
Transfer the patinet tothe nurse of physician as soon as possible
- D.
Locate a family memeber of the patient
- 8.All of the following are true regarding a patient with profuse, uncontrolled bleeding except
- A.
A supply of clean towels should be kept at the front desk to offer to the patient.
- B.
The patient may go into shock.
- C.
A bleeding patinet should be escorted via a wheelchair to an examination room.
- D.
Bloody clothes should be discarded in a trashcan in the reception area.
- 9.All of the following are true regarding seizures except
- A.
Seizure patinets should not be restrained.
- B.
Some items, such as furniture, may need to be moved to prevent the patient from suffering further injury.
- C.
Hard objects should neve be inserted in a seizure patient's mouth.
- D.
Physicians should be notified after the patient's seizure is over.
- 10.All of the following are true about emergencies in the medical office except
- A.
It is the medical administrative assistant's responsibility to treat the patient for a medical emergency.
- B.
Physicians should establish protocol for handling emergencies in the office.
- C.
A situation is an emergency when a patient's health may be adversely affected if responsibility action is not taken.
- D.
Office staff should be trained in CPR.
- 11.In a computerized-appointment system, patient information is not needed to make an appointment.
- A.
TRUE
- B.
FALSE
- 12.A patient suffering an allergic reaction may suffer respiratory distress.
- A.
TRUE
- B.
FALSE
- 13.It is acceptable for a medical administrative assistant to give a diabetic patient a soft drink if the patient is having a diabetic emergency.
- A.
TRUE
- B.
FALSE
- 14.A patient's spouse is usually listed as emergency contact information.
- A.
TRUE
- B.
FALSE
- 15.The registration process only needs to be completed for new patients.
- A.
TRUE
- B.
FALSE
- 16.If an authorization on a registration form is not signed, payment for services rendered in the medical office could be delayed.
- A.
TRUE
- B.
FALSE
- 17.New patients should be asked to arrive early for an appointment.
- A.
TRUE
- B.
FALSE
- 18.Because physicians and nurses are on staff, a medical administrative assistant does not need to be concerned with emergency situations occurring in the office.
- A.
TRUE
- B.
FALSE
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