What Do You Know About Patient Reception And Registration?

1. A patient suffering an allergic reaction may suffer respiratory distress.

TRUE

FALSE

When a patient experiences an allergic reaction, it can lead to respiratory distress. This occurs because the body's immune system overreacts to an allergen, causing inflammation in the airways. This inflammation can result in symptoms such as difficulty breathing, wheezing, and shortness of breath. Therefore, it is true that a patient suffering from an allergic reaction may suffer respiratory distress.

Explanation

When a patient experiences an allergic reaction, it can lead to respiratory distress. This occurs because the body's immune system overreacts to an allergen, causing inflammation in the airways. This inflammation can result in symptoms such as difficulty breathing, wheezing, and shortness of breath. Therefore, it is true that a patient suffering from an allergic reaction may suffer respiratory distress.

2. New patients should be asked to arrive early for an appointment.

TRUE

FALSE

The statement suggests that new patients should arrive early for an appointment. This is likely because new patients may need to fill out paperwork or provide additional information, which can take time. Arriving early allows for a smoother check-in process and ensures that the appointment can start on time. Therefore, the statement is true.

Explanation

The statement suggests that new patients should arrive early for an appointment. This is likely because new patients may need to fill out paperwork or provide additional information, which can take time. Arriving early allows for a smoother check-in process and ensures that the appointment can start on time. Therefore, the statement is true.

3. A medical history form contains all of the following information except

Past illnesses

Credit information

Past medications

Review of symptoms

refer to page 141

Explanation

refer to page 141

4. Because physicians and nurses are on staff, a medical administrative assistant does not need to be concerned with emergency situations occurring in the office.

TRUE

FALSE

A medical administrative assistant should be concerned with emergency situations occurring in the office, even if there are physicians and nurses on staff. While the physicians and nurses may be responsible for providing direct medical care, the administrative assistant plays a crucial role in coordinating emergency response, communicating with emergency services, and ensuring the safety and well-being of patients and staff during emergencies. Therefore, it is incorrect to say that a medical administrative assistant does not need to be concerned with emergency situations.

Explanation

A medical administrative assistant should be concerned with emergency situations occurring in the office, even if there are physicians and nurses on staff. While the physicians and nurses may be responsible for providing direct medical care, the administrative assistant plays a crucial role in coordinating emergency response, communicating with emergency services, and ensuring the safety and well-being of patients and staff during emergencies. Therefore, it is incorrect to say that a medical administrative assistant does not need to be concerned with emergency situations.

5. In a computerized-appointment system, patient information is not needed to make an appointment.

TRUE

FALSE

This statement is false because in a computerized-appointment system, patient information is necessary to make an appointment. The system needs to have the patient's name, contact information, and possibly other details in order to schedule and confirm the appointment. Without this information, the system would not be able to properly manage and organize appointments for different patients.

Explanation

This statement is false because in a computerized-appointment system, patient information is necessary to make an appointment. The system needs to have the patient's name, contact information, and possibly other details in order to schedule and confirm the appointment. Without this information, the system would not be able to properly manage and organize appointments for different patients.

6. If an authorization on a registration form is not signed, payment for services rendered in the medical office could be delayed.

TRUE

FALSE

If an authorization on a registration form is not signed, it means that the patient has not given consent for the medical office to provide services. Without this signed authorization, the medical office may not be able to bill the patient's insurance or receive payment for the services rendered. This could result in a delay in receiving payment for the services provided by the medical office. Therefore, the statement is true.

Explanation

If an authorization on a registration form is not signed, it means that the patient has not given consent for the medical office to provide services. Without this signed authorization, the medical office may not be able to bill the patient's insurance or receive payment for the services rendered. This could result in a delay in receiving payment for the services provided by the medical office. Therefore, the statement is true.

7. Which of the following should not be done when registering a patient for an appointment?

Obtain the patient's full legal name.

Greet the patient by name.

Make personal comments about the patient to make the patient feel more welcome.

Obtain the patinet's insurance information.

Refer to pages 138-139

Explanation

Refer to pages 138-139

8. All of the following are true about emergencies in the medical office except

It is the medical administrative assistant's responsibility to treat the patient for a medical emergency.

Physicians should establish protocol for handling emergencies in the office.

A situation is an emergency when a patient's health may be adversely affected if responsibility action is not taken.

Office staff should be trained in CPR.

Refer to page 146

Explanation

Refer to page 146

9. All of the following are true regarding a patient with profuse, uncontrolled bleeding except

A supply of clean towels should be kept at the front desk to offer to the patient.

The patient may go into shock.

A bleeding patinet should be escorted via a wheelchair to an examination room.

Bloody clothes should be discarded in a trashcan in the reception area.

Refer to page 147

Explanation

Refer to page 147

10. It is acceptable for a medical administrative assistant to give a diabetic patient a soft drink if the patient is having a diabetic emergency.

TRUE

FALSE

It is not acceptable for a medical administrative assistant to give a diabetic patient a soft drink if the patient is having a diabetic emergency. During a diabetic emergency, the patient's blood sugar levels may be dangerously high or low, and they require immediate medical attention. Soft drinks contain high amounts of sugar and can worsen the situation. In such cases, it is important to follow proper medical protocols and seek assistance from a healthcare professional.

Explanation

It is not acceptable for a medical administrative assistant to give a diabetic patient a soft drink if the patient is having a diabetic emergency. During a diabetic emergency, the patient's blood sugar levels may be dangerously high or low, and they require immediate medical attention. Soft drinks contain high amounts of sugar and can worsen the situation. In such cases, it is important to follow proper medical protocols and seek assistance from a healthcare professional.

11. Which of the following statements is the best choice for greeting a patient who is arriving at the office for an appointment?

"You better have a seat. You don't look well."

"How are you today?"

"Good morning. May I verify your insurance information for your appointment today?"

"It's nice to see you again."

Refer to page 138

Explanation

Refer to page 138

12. The registration process only needs to be completed for new patients.

TRUE

FALSE

The given statement is false because the registration process needs to be completed not only for new patients but also for existing patients who may need to update their information or provide additional details. Therefore, the registration process is not exclusive to new patients and applies to all individuals seeking medical services.

Explanation

The given statement is false because the registration process needs to be completed not only for new patients but also for existing patients who may need to update their information or provide additional details. Therefore, the registration process is not exclusive to new patients and applies to all individuals seeking medical services.

13. When planning a reception area, which of the following would not be done?

The telepone at the reception desk should be placed as close to the lobby as possible.

Floors and walls w hould be covered with materials that are easy to clean.

Attention shoudl be paid to items that could be hazardous to children.

A clock should be placed in the reception area.

Refer to page 145

Explanation

Refer to page 145

14. Which of the following would not be found in the reception area of a medical office?

Well cushioned modular seating

Something to keep children busy

Professional medical journals

Television or music system

Refer to page 145

Explanation

Refer to page 145

15. Under which part of a registration form would information about the guarantor be found?

Personal information

Responsible party's information

Insurance information

Referral information

refer to page 139

Explanation

refer to page 139

16. All of the following are true regarding seizures except

Seizure patinets should not be restrained.

Some items, such as furniture, may need to be moved to prevent the patient from suffering further injury.

Hard objects should neve be inserted in a seizure patient's mouth.

Physicians should be notified after the patient's seizure is over.

Refer to page 147

Explanation

Refer to page 147

17. In an emergency situation, a medical administrative assistant should do all of the following except

Obtain a wheelchair for a patient

Dial 911 for all emergency situations

Transfer the patinet tothe nurse of physician as soon as possible

Locate a family memeber of the patient

Refer to page 148

Explanation

Refer to page 148

18. A patient's spouse is usually listed as emergency contact information.

TRUE

FALSE

The statement is false because a patient's spouse is not always listed as emergency contact information. Emergency contact information can vary from person to person and may include other family members, friends, or even neighbors. It ultimately depends on the preferences and relationships of the patient.

Explanation

The statement is false because a patient's spouse is not always listed as emergency contact information. Emergency contact information can vary from person to person and may include other family members, friends, or even neighbors. It ultimately depends on the preferences and relationships of the patient.