What Do You Know About Patient Reception And Registration?
Patient reception provides the best possible assistance to their patients. The new or established patient go through the registration process, as registration is a vital step in billing. This quiz has been developed to test your knowledge of Medical Office procedures. So, let's try out the quiz. All the best!
- 1.When planning a reception area, which of the following would not be done?
- A.
The telepone at the reception desk should be placed as close to the lobby as possible.
- B.
Floors and walls w hould be covered with materials that are easy to clean.
- C.
Attention shoudl be paid to items that could be hazardous to children.
- D.
A clock should be placed in the reception area.
- 2.Which of the following would not be found in the reception area of a medical office?
- A.
Well cushioned modular seating
- B.
Something to keep children busy
- C.
Professional medical journals
- D.
Television or music system
- 3.A medical history form contains all of the following information except
- A.
Past illnesses
- B.
Credit information
- C.
Past medications
- D.
Review of symptoms
- 4.Under which part of a registration form would information about the guarantor be found?
- A.
Personal information
- B.
Responsible party's information
- C.
Insurance information
- D.
Referral information
- 5.Which of the following statements is the best choice for greeting a patient who is arriving at the office for an appointment?
- A.
"You better have a seat. You don't look well."
- B.
"How are you today?"
- C.
"Good morning. May I verify your insurance information for your appointment today?"
- D.
"It's nice to see you again."
- 6.Which of the following should not be done when registering a patient for an appointment?
- A.
Obtain the patient's full legal name.
- B.
Greet the patient by name.
- C.
Make personal comments about the patient to make the patient feel more welcome.
- D.
Obtain the patinet's insurance information.
- 7.In an emergency situation, a medical administrative assistant should do all of the following except
- A.
Obtain a wheelchair for a patient
- B.
Dial 911 for all emergency situations
- C.
Transfer the patinet tothe nurse of physician as soon as possible
- D.
Locate a family memeber of the patient
- 8.All of the following are true regarding a patient with profuse, uncontrolled bleeding except
- A.
A supply of clean towels should be kept at the front desk to offer to the patient.
- B.
The patient may go into shock.
- C.
A bleeding patinet should be escorted via a wheelchair to an examination room.
- D.
Bloody clothes should be discarded in a trashcan in the reception area.
- 9.All of the following are true regarding seizures except
- A.
Seizure patinets should not be restrained.
- B.
Some items, such as furniture, may need to be moved to prevent the patient from suffering further injury.
- C.
Hard objects should neve be inserted in a seizure patient's mouth.
- D.
Physicians should be notified after the patient's seizure is over.
- 10.All of the following are true about emergencies in the medical office except
- A.
It is the medical administrative assistant's responsibility to treat the patient for a medical emergency.
- B.
Physicians should establish protocol for handling emergencies in the office.
- C.
A situation is an emergency when a patient's health may be adversely affected if responsibility action is not taken.
- D.
Office staff should be trained in CPR.
- 11.In a computerized-appointment system, patient information is not needed to make an appointment.
- A.
TRUE
- B.
FALSE
- 12.A patient suffering an allergic reaction may suffer respiratory distress.
- A.
TRUE
- B.
FALSE
- 13.It is acceptable for a medical administrative assistant to give a diabetic patient a soft drink if the patient is having a diabetic emergency.
- A.
TRUE
- B.
FALSE
- 14.A patient's spouse is usually listed as emergency contact information.
- A.
TRUE
- B.
FALSE
- 15.The registration process only needs to be completed for new patients.
- A.
TRUE
- B.
FALSE
- 16.If an authorization on a registration form is not signed, payment for services rendered in the medical office could be delayed.
- A.
TRUE
- B.
FALSE
- 17.New patients should be asked to arrive early for an appointment.
- A.
TRUE
- B.
FALSE
- 18.Because physicians and nurses are on staff, a medical administrative assistant does not need to be concerned with emergency situations occurring in the office.
- A.
TRUE
- B.
FALSE
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