The Buffalo Wild Wings NRO WCT test is designed to
validate the knowledge of the WCT and prepare them for
participation at an NRO. The Outside Expo test should take you approximately 20 minutes to complete. Minimum passing score is 90%.
True
False
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True
False
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True
False
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True
False
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Point at the problem so people walking by see it
Take care of the problem immediately
Tell someone from the FOH to deal with it
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Get our gloves and then wash our hands thoroughly
Wash hands thoroughly with soap and water and then dry thoroughly
Wet hands and then dry thoroughly
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True
False
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Learn, Do, Initiate, Remember
Label, Do, Initial, Revise
Label, Date, Initial, Rotate
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First Inventoried, First Outage
First In, First Out
Fast Inventory, First Out
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A program that specifically measures Team Member performance
A program to measure food quality in the restaurant
A program that compares sales between the different BWW's in the region
A program to measure the level of satisfaction our Guest feel after a specific visit
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Sweet Potato Fries
Potato Wedges
French Fries
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Cooperate with the robber
Make eye contact with the robber
Tell the robber you don't know the combination to the safe
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Monday - Friday: 11 am to 1:30 pm
Monday - Friday: 11 am to 2:00 pm
Monday - Friday: 11 am to 3:00 pm
Monday - Friday: 11 am to 4:00 pm
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True
False
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True
False
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True
False
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True
False
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Find a replacement and call a Manager to let them know you cannot work, but that you have found someone to cover your shift
Call a Manager and tell them that you need them to find someone to cover your shift because you cannot make it in
Call and tell a Cashier that you will not be in for your shift
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True
False
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True
False
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Need Order With...
No Offer Waits
Nothing Out With...
No Order Waits
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Green=soap, Red=Sanitizer; both are to have a day dot with the time, date, and intials
Green=soap, Red=Sanitizer; both are to have day dots
Red=soap, Green=Sanitizer; both are to have a day dot with the time, date and intials
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True
False
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Stand Out, Train, Attentive, Repeat Back
Set Em Up, Teach It - Teach Back, Apply It, Review It
Service, Trust, Analyze It, Recognize It
Stand Out, Teach It - Teach Back, Analyze It, Recognize It
These learners often take notes so they don’t forget important information as they may want to review it at a later time.
These learners pay close attention to speaker’s words, tone of voice, speed, and pitch for clues to interpret information
These learners can’t always pay attention for long periods of time. These learners also often look distracted like they have "ants in their pants."
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True
False
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True
False
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6 inches off the floor in dry storage
On a rack, 6" off the floor near the mop sink and away from food and food contact surfaces
Above the triple sink on a chemical rack and away from food
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Wearing a clean uniform
Pre-shift meeting
Jackets and/or personal possessions put away
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4
6
8
9
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1/2 Ultimate Nachos, 4 Mozzarella sticks, 6 Boneless Wings, 9 oz Onion Rings
Ultimate Nachos, 4 Mozzarella sticks, 6 Traditional Wings, 8 oz Onion Rings
1/2 Ultimate Nachos, 4 Mozzarella sticks, 6 Boneless Wings, 8oz Onion Rings
Ultimate Nachos, 4 Mozzarella sticks, 6 Traditional Wings, 8 oz Onion Rings
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0 degrees
32 degrees
45 degrees
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True
False
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Private, Positive, Specific
Coachable, Receptive, Specific
Positive, Accurate, Special
Fun, Exciting, the Buffalo Wild Wings way
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True
False
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BWW liner in a diamond shape on 9" platter; 3 oz of Guest choice of sauce at center of platter
BWW liner in a diamond shape on 9" platter; 3 oz of SW Ranch dressing, place sauce at center of platter
BWW liner in a diamond shape on 10" platter; 3 oz of Guest choice of sauce at center of platter
BWW liner in a diamond shape on 10" platter; 3 oz of Ranch or SW Ranch dressing, place sauce at center of platter
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Safety, Detail, Sheet
Service, Data, Sheet
Safety, Data, Sheet
Safety, Data, Standards
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16 Flatbread Chips, 6 oz Roasted Garlic Mushrooms, 4 Guest Choice of Wings, 2 Pretzels
16 Flatbread Chips, 6 oz Roasted Garlic Mushrooms, 5 Guest Choice of Wings, 2 Pretzels
16 Flatbread Chips, 6 oz Roasted Garlic Mushrooms, 6 Guest Choice of Wings, 3 Pretzels
16 Flatbread Chips, 6 oz Roasted Garlic Mushrooms, 6 Guest Choice of Wings, 2 Pretzels
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Every 10 minutes
Every 20 minutes
Every 30 minutes
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True
False
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3, 3, 1 oz
3, 4, 1 oz
2, 4, 2 oz
2, 4, 2 oz
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3:00
6:00
9:00
12:00
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Wing order amounts, sauce portion, # of accompaniments
Wing order amounts, sauce types, takeout containers
Wing order amounts, sauce portion, dine-in and takeout containers, # of accompaniments
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