Sales Process And Marketing Exam: Quiz!

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Quizzes Created: 7 | Total Attempts: 1,049
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  • 1/24 Questions

    To qualify an application 4 main topics to need to be covered.

    • Time - Additives - Marking - Specification
    • Time - Application - Material - Specification
    • Test - Application - Marking - Segmentation
    • Only the material matters
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About This Quiz


Do you understand the concepts of the sales process and marketing? The first thing to do is to know your target market. Plan the customer’s experience and plan your marketing process around that. Marketing and sales should improve the value of the product. In marketing, the spotlight is on the wants of the consumer. In selling, it is on the company’s products. If you want to learn more, take this quiz!

Sales Process And Marketing Exam: Quiz! - Quiz

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  • 2. 

    What is the preferred file format to import art work from customers CAD program?

    • Corel Draw

    • Word document

    • DXF

    • Microsoft Paint

    Correct Answer
    A. DXF
    Explanation
    DXF (Drawing Exchange Format) is the preferred file format to import artwork from customers' CAD programs. DXF is widely used in the CAD industry as it allows for the exchange of data between different CAD software. It preserves the accuracy and integrity of the original artwork, ensuring that it can be easily imported and edited in other CAD programs without any loss of information. Corel Draw, Word document, and Microsoft Paint are not specifically designed for CAD purposes, making DXF the most suitable option for importing artwork.

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  • 3. 

    Time versus quality. Which is the general rule?

    • Shorter mark time, lower quality

    • Shorter mark time, smaller wavelength

    • Higher quality, shorter mark time

    • Shorter mark time, better contrast

    Correct Answer
    A. Shorter mark time, lower quality
    Explanation
    The general rule is that shorter mark time leads to lower quality. This means that when the mark time, or the time taken to make a mark or impression, is shorter, the quality of the mark or impression is reduced.

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  • 4. 

    How do you request next day delivery (UPS next day) for processed samples?

    • Send an email to your Regional Sales Manager

    • Tick the checkbox 'urgent' in TAMS

    • Call Brian Litherland direct

    • TRUMPF does not send via UPS

    Correct Answer
    A. Tick the checkbox 'urgent' in TAMS
    Explanation
    To request next day delivery for processed samples through UPS, you need to tick the checkbox 'urgent' in TAMS. This indicates that the delivery is time-sensitive and needs to be expedited. Sending an email to your Regional Sales Manager or calling Brian Litherland directly may not be the appropriate channels for requesting this specific type of delivery. Additionally, it is stated that TRUMPF does not send via UPS, so this option can be ruled out.

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  • 5. 

    Which of the follwing qualifieres is not a typical 'quality criteria'?

    • Edge quality

    • Mark time

    • Contrast

    • HAZ

    Correct Answer
    A. Mark time
    Explanation
    The term "mark time" does not typically refer to a quality criteria. "Mark time" is a military term that means marching in place without moving forward. In the context of quality criteria, edge quality, contrast, and HAZ (heat-affected zone) are all factors that can be used to assess the quality of a product or process. However, "mark time" does not fit into this category as it is not directly related to evaluating quality.

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  • 6. 

    What is desired to get a good edge quality?

    • High pulse-to-pulse overlap

    • Short mark times

    • Short pulse duation

    • High laser power

    Correct Answer
    A. High pulse-to-pulse overlap
    Explanation
    A high pulse-to-pulse overlap is desired to get a good edge quality. This means that the laser pulses are closely spaced and overlap with each other. This ensures that the material is evenly and consistently heated, resulting in a smoother and more precise cut or mark. A high pulse-to-pulse overlap also helps to minimize any potential gaps or inconsistencies in the laser processing, leading to a higher quality edge finish.

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  • 7. 

    What is the proper procedure to request a continuation of sample tests?

    • Just send the parts to TRUMPF, the application engineer will recognize them

    • Send in the parts with the same TAMS from the first trials

    • Revise TAMS and tick the checkbox 'Continuation'

    • Call TRUMPF directly and ask for continuation

    Correct Answer
    A. Revise TAMS and tick the checkbox 'Continuation'
    Explanation
    To request a continuation of sample tests, the proper procedure is to revise the TAMS (Test and Measurement System) and tick the checkbox 'Continuation'. This indicates to TRUMPF, the application engineer, that you would like to continue the testing process. By revising the TAMS and selecting the 'Continuation' checkbox, you are providing clear instructions and indicating your intention to proceed with the sample tests.

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  • 8. 

    Beside your name what another piece of information should be put into the 'Requestor' box in TAMS?

    • Mark time

    • Date of issue

    • Your company name

    • Name is sufficient

    Correct Answer
    A. Your company name
    Explanation
    In addition to your name, your company name should be put into the 'Requestor' box in TAMS. This information is necessary to identify the company or organization that you represent when making a request or submitting any documents or forms. Including your company name ensures that the request is properly attributed and directed to the appropriate department or individuals within the company.

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  • 9. 

    Why is the material specification important in order to pick the right wavelength of the laser?

    • The wavelength of the laser influences only the edge quality of the mark

    • More important than the material specification is the surface finish

    • Absorption of laser on the material depends on the wavelength

    • Laser marking works on all materials

    Correct Answer
    A. Absorption of laser on the material depends on the wavelength
    Explanation
    The correct answer is "Absorption of laser on the material depends on the wavelength." The material specification is important in order to pick the right wavelength of the laser because the absorption of the laser on the material is dependent on the wavelength. Different materials have different absorption properties, and the wavelength of the laser must be chosen accordingly to ensure effective marking or processing of the material.

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  • 10. 

    Which is the most important information for the quotation you can read from the TAMS?

    • Mark time

    • Type of laser

    • Contrast

    • Pictures

    Correct Answer
    A. Type of laser
    Explanation
    The most important information that can be read from the TAMS is the type of laser. This information is crucial as it determines the specific characteristics and capabilities of the laser being used. It helps in understanding the potential applications, power output, and wavelength range of the laser, which are all vital factors in various fields such as medicine, industry, and research.

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  • 11. 

    For marking of metals which laser can you exclude from the very beginning?

    • TruMark 3020

    • TruMark 6330

    • TruMark 6020

    • TruMark 5020

    Correct Answer
    A. TruMark 6330
    Explanation
    The TruMark 6330 laser cannot be excluded from the very beginning for marking metals.

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  • 12. 

    On a given application trial the TruMark 3020 made good marks but the customer finally needs shorter mark times. Which laser is a logical choice for a TAMS continuation?

    • TruMark 3130

    • TruMark 6130

    • TruMark 3230

    • TruMark 6020

    Correct Answer
    A. TruMark 6020
    Explanation
    The TruMark 6020 is the logical choice for a TAMS continuation because it is a more advanced model compared to the TruMark 3020. Since the customer needs shorter mark times, the TruMark 6020 is likely to have improved speed and efficiency compared to the TruMark 3020. The TruMark 3130, TruMark 6130, and TruMark 3230 are not mentioned to have any specific advantages in terms of shorter mark times, so the TruMark 6020 is the most suitable option.

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  • 13. 

    Which laser marking method crates a mechanical depth?

    • Ablation

    • Annealing

    • Color change

    • None of the above

    Correct Answer
    A. Ablation
    Explanation
    Ablation is the laser marking method that creates a mechanical depth. Ablation refers to the process of removing material from a surface using laser energy. When a laser beam is focused on a material, it vaporizes or ablates the surface, creating a physical indentation or depth. This method is commonly used for engraving or marking on materials like metal or plastic, where a permanent and visible mark is desired. Annealing, on the other hand, involves heating a material to alter its properties without removing any material, while color change and none of the above do not involve creating a mechanical depth.

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  • 14. 

    In which stage of the sales process should the customer be evaluated about buying power?

    • Latest in stage 2. Needs Assessment

    • Not before issuing a quotation

    • Stage 5. Negotiation

    • None of the above

    Correct Answer
    A. Latest in stage 2. Needs Assessment
    Explanation
    In the sales process, evaluating the customer's buying power is crucial to determine their ability to make a purchase. The needs assessment stage, which is stage 2, is the appropriate stage to evaluate the customer's buying power. This stage involves understanding the customer's needs, budget, and financial capabilities. By evaluating the customer's buying power in the needs assessment stage, the salesperson can tailor their approach and offerings accordingly, ensuring that they are providing solutions that align with the customer's budget and financial capacity.

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  • 15. 

    How do you order brochures from TRUMPF?

    • Directly through Kinkos

    • Calling the TRUMPF main number

    • Through your Regional Sales Manager

    • With TRUMPF Literature Order Form

    Correct Answer
    A. With TRUMPF Literature Order Form
    Explanation
    To order brochures from TRUMPF, you can use the TRUMPF Literature Order Form. This form is specifically designed for customers to request brochures and other literature materials from TRUMPF. By filling out this form and providing the necessary details, you can easily place an order for the desired brochures. This method ensures a direct and efficient way of ordering brochures from TRUMPF.

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  • 16. 

    What is the easiest way to communicate to the application engineer which bar code or data matrix code needs to be used?

    • Specify the code standard, e.g. ECC200

    • Send a DXF file with the art work

    • Scan the code with a flat bed scanner and send the BMP file

    • Send a part as an example

    Correct Answer
    A. Specify the code standard, e.g. ECC200
    Explanation
    The easiest way to communicate to the application engineer which bar code or data matrix code needs to be used is to specify the code standard, such as ECC200. This ensures that the engineer knows exactly what type of code is required and can implement it accordingly. Sending a DXF file with the artwork or scanning the code with a flat bed scanner and sending the BMP file may not provide clear instructions on the specific code standard to be used. Similarly, sending a part as an example may not convey the desired code standard.

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  • 17. 

    What is the most important step in submitting a continuation of a TAMS?

    • Verify customer address

    • Send the orginal TAMS

    • Change the date of TAMS only

    • Update all processing data

    Correct Answer
    A. Update all processing data
    Explanation
    The most important step in submitting a continuation of a TAMS is to update all processing data. This ensures that all relevant information is up to date and accurate, which is crucial for the continuation process. Without updating the processing data, there may be errors or outdated information that could lead to complications or delays in the continuation process. Therefore, it is essential to prioritize updating all processing data when submitting a continuation of a TAMS.

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  • 18. 

    The smallest line width can be achieved using which of the following lenses?

    • F420

    • F330

    • F254

    • F100

    Correct Answer
    A. F100
    Explanation
    The F100 lens will achieve the smallest line width. The F number of a lens is a measure of its aperture size, with a lower F number indicating a larger aperture. A larger aperture allows more light to enter the lens, resulting in a smaller depth of field and a narrower line width. Therefore, the F100 lens, with the lowest F number among the options, will produce the smallest line width.

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  • 19. 

    What is the original meaning of TAMS?

    • TRUMPF Application Management System

    • TRUMPF Advanced Marking System

    • TRUMPF Applied Material Specification

    • None of the above

    Correct Answer
    A. TRUMPF Application Management System
    Explanation
    The original meaning of TAMS is TRUMPF Application Management System.

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  • 20. 

    What is the marking method on plastics that does not change the surface texture?

    • Annealing

    • Color change

    • Foaming

    • Laser etch

    Correct Answer
    A. Color change
    Explanation
    Color change is the marking method on plastics that does not change the surface texture. This method involves altering the color of the plastic material without affecting its texture or physical properties. It is commonly used for labeling, branding, or adding decorative elements to plastic products. Color change can be achieved through various techniques such as printing, painting, or applying a colored film onto the surface of the plastic. This method allows for precise and permanent marking while maintaining the original texture of the plastic.

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  • 21. 

    Which sections of the TAMS need to be filled out by the salesperson?

    • Project and Process information

    • Marking Report

    • Project, Process and Additional information

    • Project and Additional information

    Correct Answer
    A. Project, Process and Additional information
    Explanation
    The salesperson needs to fill out the Project, Process, and Additional information sections of the TAMS. This implies that all three sections are relevant and necessary for the salesperson to complete their tasks effectively.

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  • 22. 

    Which is the right address to send the part to TRUMPF?

    • TRUMPF Inc., 111 Hyde Rd, Farmington, CT 06032

    • Brian Litherland, Application Engineer, TruMark Application Lab., 5 Johnson Avenue, Farmington, CT 06032

    • Brian Litherland, Application Engineer, TRUMPF Inc., 5 Johnson Avenue, Farmington, CT 06032

    • Application Lab, TRUMPF Inc., CATC, building #3, 3 Johnson Avenue, Farmington, CT 06032

    Correct Answer
    A. Brian Litherland, Application Engineer, TRUMPF Inc., 5 Johnson Avenue, Farmington, CT 06032
    Explanation
    The correct address to send the part to TRUMPF is Brian Litherland, Application Engineer, TRUMPF Inc., 5 Johnson Avenue, Farmington, CT 06032.

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  • 23. 

    What is a simple way to specify contrast in a data matrix code?

    • Using grades of AIM DPM

    • Comparison with a bar code

    • Simply specify 'best contrast'

    • Send a pin stamped part to for comparison

    Correct Answer
    A. Using grades of AIM DPM
    Explanation
    Using grades of AIM DPM is a simple way to specify contrast in a data matrix code. AIM DPM stands for Automatic Identification Manufacturers Direct Part Marking Quality Guideline, which provides a grading system to assess the quality of direct part marks. By using these grades, one can easily determine the contrast level of a data matrix code, ensuring its readability and accuracy.

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  • 24. 

    Why is the DXF file format preferred over a bitmap?

    • DXF files have better resolution than bitmaps

    • DXF files are compatible with Microsoft Excel

    • There are too many different bitmap formats

    • Mark quality and marking speed is better

    Correct Answer
    A. Mark quality and marking speed is better
    Explanation
    The DXF file format is preferred over a bitmap because it offers better mark quality and marking speed. This means that the resulting image or design will have higher clarity and precision when using DXF files. Additionally, the marking process will be faster compared to using bitmaps.

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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 21, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Mar 16, 2010
    Quiz Created by
    Trumark

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