Difference Between Business Letter And Memo Quiz
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What is the correct order of the heading lines in a memo?
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To, from, date, subject
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From, to, subject, date
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To, from, subject, date
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From, to, date, subject
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This quiz focuses on the distinctions between business letters and memos. It covers formatting, header order, spacing, and notations like enclosures and copies in memos. Essential for improving office communication skills.
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- 2.
What does a copy notation at the end of the memo tell you?
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The memo is finished.
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There is an attachment to the memo.
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Someone else is getting a copy of the memo.
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The writer wants you to make a copy of the memo.
Correct Answer
A. Someone else is getting a copy of the memo.Explanation
The presence of a copy notation at the end of the memo indicates that someone else is receiving a copy of the memo. This suggests that the writer is sharing the information with another individual or group, possibly for their reference or action.Rate this question:
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- 3.
A memo is used to communicate with whom?
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People within an organization
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People at other businesses.
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Your friends.
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Customers.
Correct Answer
A. People within an organizationExplanation
A memo is a written communication tool commonly used within an organization to convey important information, announcements, or instructions to employees or colleagues. It is an internal document that helps in sharing updates, coordinating tasks, and ensuring effective communication within the organization. Memos are not typically used to communicate with people at other businesses, friends, or customers, as they are primarily intended for internal communication within an organization.Rate this question:
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- 4.
What are the paragraphs of a memo called?
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From
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Enclosure
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Subject
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Body
Correct Answer
A. BodyExplanation
The paragraphs of a memo are called the body. This is where the main content and information of the memo are written. It typically includes the purpose of the memo, any relevant details or instructions, and any necessary explanations or conclusions. The body paragraphs provide the bulk of the information that needs to be communicated in the memo.Rate this question:
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- 5.
TO, FROM, DATE, and SUBJECT are called
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Headers
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Heading Lines
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Memo Information
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Information
Correct Answer
A. Heading LinesExplanation
The terms TO, FROM, DATE, and SUBJECT are commonly referred to as heading lines. Heading lines are used to provide important information about the memo, such as who it is addressed to, who it is from, the date it was written, and the subject of the memo. These heading lines help to organize and clarify the content of the memo, making it easier for the reader to understand and follow.Rate this question:
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- 6.
In a business block letter, you indent every paragraph.
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True
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False
Correct Answer
A. FalseExplanation
In a business block letter, you do not indent every paragraph. Instead, each paragraph is aligned with the left margin. This format is commonly used in business correspondence as it provides a clean and professional appearance. Indenting paragraphs is more commonly seen in other types of letter formats, such as semi-block or modified block style.Rate this question:
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- 7.
With what do you sign your name on the letter?
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Blood
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Pencil
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Pen
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Sharpie marker
Correct Answer
A. PenExplanation
The correct answer is pen because it is the most common and traditional tool used for signing documents and letters. It provides a clear and legible signature that is easily recognizable. Pencil and sharpie marker are not suitable for signing official documents as they can fade or smudge over time. Blood is not a practical or acceptable option for signing a letter in most situations.Rate this question:
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- 8.
The format we are using for a business letter is known as the block-style because:
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It's the hottest format on the block
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It was designed by Bill Block in 1756.
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Everything is aligned at the left of the page.
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Everything in the letter is double-spaced.
Correct Answer
A. Everything is aligned at the left of the page.Explanation
The correct answer is "Everything is aligned at the left of the page." In block-style format, all elements of the letter, including the date, recipient's address, salutation, body paragraphs, closing, and signature, are aligned at the left margin of the page. This creates a clean and professional appearance, making it easier for the reader to navigate and understand the content of the letter.Rate this question:
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- 9.
What is the top margin for a memo?
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1 inch
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1.5 inches
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2 inches
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Default top margin
Correct Answer
A. 2 inchesExplanation
The correct answer is 2 inches. In a memo, the top margin refers to the space between the top edge of the paper and the beginning of the content. A 2-inch top margin provides ample space for headers, logos, and other information at the top of the memo, ensuring that the content is visually balanced and well-organized.Rate this question:
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- 10.
How are the heading lines in a memo spaced?
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Single spaced
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1.5 line spacing
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Double spaced
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No spacing
Correct Answer
A. Double spacedExplanation
The heading lines in a memo are double spaced. This means that there is a full blank line between each heading line. Double spacing helps to visually separate the heading lines and make them stand out from the rest of the content in the memo. It also makes the memo easier to read and understand by providing clear divisions between different sections or topics.Rate this question:
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- 11.
What are reference initials?
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Initials of the person who wrote the memo/business letter.
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Initials of the person who typed the memo/business letter.
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Initials of the person who gets a copy of the memo/business letter.
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The person who will be receiving the memo/business letter.
Correct Answer
A. Initials of the person who typed the memo/business letter.Explanation
Reference initials are the initials of the person who typed the memo or business letter. These initials are typically placed at the bottom of the document, indicating who was responsible for typing it. They serve as a way to track and identify the individual who prepared the document, ensuring accountability and facilitating communication within an organization.Rate this question:
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- 12.
What does it mean if there is an enclosure note at the end of a memo?
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Something else is included with the memo.
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It is the end of the memo.
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The writer's name at the end of the memo.
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The writer is sending someone a copy of the memo.
Correct Answer
A. Something else is included with the memo.Explanation
If there is an enclosure note at the end of a memo, it means that something else is included with the memo. This indicates that there are additional documents, files, or attachments that have been included along with the memo, which the recipient should review or take into consideration. The enclosure note serves as a way to inform the recipient about the presence of these additional materials.Rate this question:
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- 13.
In a business block letter you need...
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To change the margins to be 2" all the way around
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Not to do anything because by default, all margins are 1 inch
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To have everything centered
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To double-space the letter
Correct Answer
A. Not to do anything because by default, all margins are 1 inchExplanation
By default, all margins in a business block letter are set to 1 inch. Therefore, there is no need to change the margins to be 2" all the way around. The default settings already meet the standard requirements for a business block letter format.Rate this question:
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- 14.
How many paragraphs are in a typical business letter?
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1
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2
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465,879, 123, 078, 546
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3
Correct Answer
A. 3Explanation
A typical business letter usually consists of three paragraphs. The first paragraph is the introduction, where the purpose of the letter is stated. The second paragraph contains the main body of the letter, providing details or information related to the purpose. The third and final paragraph is the conclusion, which may include a call to action or a summary of the main points. Therefore, the correct answer is 3.Rate this question:
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- 15.
What is the main reason for a memo?
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To inform
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To promote goodwill
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So you have documentation/proof of the intended message
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All of the above
Correct Answer
A. All of the aboveExplanation
The main reason for a memo is to inform because it is a concise and effective way to communicate important information to a specific audience within an organization. Memos can also be used to promote goodwill by expressing appreciation, recognizing achievements, or providing positive feedback. Additionally, memos serve as documentation or proof of the intended message, ensuring that there is a record of the communication for future reference or legal purposes. Therefore, the correct answer is "all of the above" as all these reasons contribute to the purpose of a memo.Rate this question:
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- 16.
There may be __________ at the bottom of a business block letter.
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Page numbers
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Your name
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Notations
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The time
Correct Answer
A. NotationsExplanation
In a business block letter, notations may be included at the bottom. Notations are additional information or instructions that are added after the main body of the letter. They can include things like references to enclosures, copies, or special delivery instructions. Including notations at the bottom helps to provide clarity and ensure that any important information is communicated effectively.Rate this question:
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- 17.
How many times are you to "tab" after the heading "TO:"?
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Twice
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Once
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Three times
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DS
Correct Answer
A. TwiceExplanation
The correct answer is "twice" because when you "tab" after the heading "TO:", you move the cursor two spaces forward.Rate this question:
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- 18.
Which basic letter part comes first?
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Body
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Inside Address
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Salutation (Greeting)
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Return Address or Letterhead
Correct Answer
A. Return Address or LetterheadExplanation
The return address or letterhead comes first in a letter. This is because it is important to provide the recipient with the sender's contact information and identity right at the beginning of the letter. The return address or letterhead typically includes the sender's name, address, and sometimes their logo or company information. By including this information first, the recipient can easily identify who the letter is from and how to contact the sender if needed.Rate this question:
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- 19.
When NO punctuation follows the salutation or the complimentary close in a block style letter, that is known as what type of punctuation?
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Open
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Closed
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Mixed
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Formal
Correct Answer
A. OpenExplanation
When NO punctuation follows the salutation or the complimentary close in a block style letter, it is known as an open punctuation. Open punctuation is a style of writing where no punctuation marks, such as commas or colons, are used after the salutation or the complimentary close. This style is often used in informal or casual letters, as it gives a more relaxed and friendly tone to the letter.Rate this question:
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- 20.
If sending a formal business letter to Santa Claus, the salutation (greeting) would be typed as:
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Dear Mr. Claus:
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Dear Mr. Claus,
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Dear Mr. Santa Claus:
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Dear Santa,
Correct Answer
A. Dear Mr. Claus:Explanation
The correct answer is "Dear Mr. Claus:" because it follows the standard format of a formal business letter salutation. The use of "Dear" shows respect and professionalism, while "Mr. Claus" is the appropriate title for addressing Santa Claus in a formal context. The colon (:) is used to indicate the end of the salutation and is commonly used in business letter writing.Rate this question:
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- 21.
The complimentary close is formatted as:
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Peace Out!
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Sincerely:
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Sincerely;
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Sincerely,
Correct Answer
A. Sincerely,Explanation
The complimentary close is a formal way to end a letter or email. "Sincerely" is a commonly used complimentary close that expresses a genuine and professional tone. It is appropriate for business correspondence or formal letters where the writer wants to convey their sincerity and respect towards the recipient.Rate this question:
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- 22.
Which of the following is the correct format?
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Mytown NY, 12345
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Mytown, NY 12345
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MyTown, NY, 12345
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Mytown NY
Correct Answer
A. Mytown, NY 12345Explanation
The correct format is "Mytown, NY 12345" because it follows the standard format for addresses in the United States. The city and state are separated by a comma, and the ZIP code is placed after the state abbreviation.Rate this question:
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- 23.
In a complaint letter, which is the correct format ?
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State the Complaint, Provide Details of Complaint, Describe how you want business to "right" the complaint.
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Be rude to the business about the complaint and tell them you will never give them your business again!
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Nice try! You don't type a letter, you send a memo.
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Begin by telling the company what you want them to do for you, state the complaint, threaten them with violence if they don't follow through with your demands.
Correct Answer
A. State the Complaint, Provide Details of Complaint, Describe how you want business to "right" the complaint.Explanation
The correct answer is to state the complaint, provide details of the complaint, and describe how you want the business to "right" the complaint. This format is appropriate because it allows the writer to clearly communicate their issue, provide specific information about the complaint, and suggest a resolution or action they would like the business to take. It is important to be clear and concise while maintaining a professional and respectful tone in a complaint letter.Rate this question:
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- 24.
If sending a letter to a company, the inside address should include:
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Name of person writing to, their position in the business, and the company name.
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Name of person writing to
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Your name and address
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None of the above
Correct Answer
A. Name of person writing to, their position in the business, and the company name.Explanation
When sending a letter to a company, it is important to include the inside address, which typically consists of the name of the person being written to, their position in the business, and the company name. This information helps ensure that the letter reaches the intended recipient within the company and allows for proper documentation and record-keeping. Including the name and address of the person writing the letter is not necessary in the inside address.Rate this question:
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- 25.
All of the following are sections of the business letter except:
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Opening
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Body
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Closing
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Simplified
Correct Answer
A. SimplifiedExplanation
The given options are Opening, Body, Closing, and Simplified. The opening, body, and closing are all sections of a business letter. However, "Simplified" does not fit the criteria of a section in a business letter. It is likely that the other sections are meant to provide specific information or serve a particular purpose, while "Simplified" does not have a clear role in the structure or content of a business letter.Rate this question:
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Current Version
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Aug 20, 2024Quiz Edited by
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Dec 17, 2014Quiz Created by
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