Adops "Rules Of The Road"
A brief quiz to test your knowledge of regarding expectations for General Office Etiquette, Interactions (Internal/External), Meetings, Communication,and Department Policies.
- 1.When is it appropriate to take a cell phone call during a meeting?
- A.
Only when you make the call very brief and apologize those around you.
- B.
When you excuse yourself from the room and talk in another area
- C.
When the call concerns those you are meeting with (ie., the call is from the boss)
- 2.It's considered acceptable to hold private conversations in public areas such as bathrooms, elevators, etc.
- A.
True
- B.
False
- 3.When should you arrive at a business meeting?
- A.
Between 5 minutes early and the exact meeting time so you don't inconvenience anyone.
- B.
30 minutes before the meeting time, so you can get your footing on the meeting space.
- C.
No more than 10 minutes late.
- 4.The single most important factor in leaving a voice mail message is ______.
- A.
Leave a message that's clear, short, and to the point.
- B.
Humor.
- C.
Leaving as much information as possible.
- 5.When using a speakerphone, you should announce if anyone else is present before a conversation begins,
- A.
True
- B.
False
- 6.If you're out of the office, it's important to change your voice mail message and set an "out of office" automatic email reply.
- A.
True
- B.
False
- 7.When planning a meeting, it's important to _________________.
- A.
Make sure that all parties involved have a relevant stake.
- B.
Make sure to check everyone's outlook calendar and check for conflicts.
- C.
Plan to provide a handout or access to the information to be discussed.
- D.
All of the above.
- 8.Holiday vacation schedules are planned on a "first come, first served" basis.
- A.
True
- B.
False
- 9.You are terribly busy at work, but there is a birthday party going on in the break room. What should you do?
- A.
Stay in your office; your co-workers will understand
- B.
Give up the work and join the party; there's time to finish everything later
- C.
Make a brief appearance, then return to work
- 10.Business e-mails can be more casual and less grammatically correct than writing letters or speaking in person.
- A.
True
- B.
False
- 11.It's casual Friday, but you are meeting with an important client. How do you dress?
- A.
As you would normally on Friday, as the concept of casual Friday is well understood
- B.
Appropriate for a business meeting.
- C.
A bit nicer than you would normally on Friday, but not in anything special.
- D.
You don't give much thought to your dress at all and get dressed quickly and simply.
- 12.You should smile when you answer your phone at work. Your smile will "show" through the phone.
- A.
True
- B.
False
- 13.You are in the office, but you are swamped with work, meetings, etc. How do you handle incoming email requests?
- A.
Wait to answer the email when you have time to answer fully.
- B.
Send a short message stating your situation and that you will respond in detail as soon as you can.
- C.
Ignore it.
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