Warranty / Labor Information Quiz

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| By Charlotte Hodgson
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Charlotte Hodgson
Community Contributor
Quizzes Created: 1 | Total Attempts: 92
| Attempts: 92
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  • 1/8 Questions

    Where do you go to enter a Warranty Registration?

    • Www.odesindustries.com
    • Www.odesdealer.com
    • Www.odesdealerlogin.com
    • Www.odespartscenter.com
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About This Quiz

This Warranty \/ Labor Information Quiz assesses knowledge on warranty registrations, document requirements, and labor claims. It is crucial for understanding process compliance and effective warranty management, focusing on practical applications within business operations.

Warranty / Labor Information Quiz - Quiz

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  • 2. 

    What do you enter for the warranty start date?

    • The date the unit was sold

    • The date the registration was entered into the system

    • Ask customer for desired date

    • Whatever date populates in Netsuite

    Correct Answer
    A. The date the unit was sold
    Explanation
    The warranty start date should be the date the unit was sold because that is the date when the warranty coverage begins. This is the most accurate and reliable way to determine the start of the warranty period.

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  • 3. 

    How many documents need to be attached when completing a Warranty Registration in Netsuite?

    • 1 - Original Warranty Reg Document

    • 2 - Drivers License and Original Warranty Reg Document

    • 3 - Original Warranty Reg Document, Drivers License and PDI Sheet

    • 1 - PDI Sheet

    Correct Answer
    A. 3 - Original Warranty Reg Document, Drivers License and PDI Sheet
    Explanation
    When completing a Warranty Registration in Netsuite, three documents need to be attached: the Original Warranty Reg Document, the Drivers License, and the PDI Sheet.

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  • 4. 

    Where can you find all your open cases?

    • Www.odesindustries.com

    • Www.odesdealerlogin.com

    • Www.netsuite.com

    • Www.odespartscenter.com

    Correct Answer
    A. Www.odesdealerlogin.com
    Explanation
    You can find all your open cases on the website www.odesdealerlogin.com.

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  • 5. 

    What comes first, Labor or Claim?

    • Claim

    • Labor

    Correct Answer
    A. Claim
    Explanation
    In the given list, "Claim" appears before "Labor". Therefore, "Claim" comes first in the sequence.

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  • 6. 

    Are pictures required when filing a warranty and labor claim?

    • Yes

    • No

    Correct Answer
    A. Yes
    Explanation
    Pictures are required when filing a warranty and labor claim because they provide visual evidence of the issue or damage being claimed. Pictures help to support the claim and provide a clear understanding of the problem to the warranty provider or labor claim department. Without pictures, it may be difficult to assess the validity of the claim or understand the extent of the damage. Therefore, including pictures is essential when filing a warranty and labor claim.

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  • 7. 

    What should the subject line be on ALL labor reimbursements / claims?

    • The case number of the warranty claim

    • What the labor reimbursement is about

    • Anything relevant to the labor reimbursement

    • The date submitted

    Correct Answer
    A. The case number of the warranty claim
    Explanation
    The subject line on all labor reimbursements/claims should be the case number of the warranty claim. This is because the case number is a unique identifier that helps in tracking and organizing the reimbursement or claim. It allows for easy reference and ensures that the reimbursement is properly linked to the specific warranty case.

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  • 8. 

    Where can you find forms like the PDI Sheet, Warranty Registration and etc?

    • Www.odespartscenter.com

    • Netsuite

    • My Dealer Services

    • Www.odesdealer.com

    Correct Answer
    A. My Dealer Services
    Explanation
    My Dealer Services is the correct answer because it is a platform where customers can access various forms like the PDI Sheet, Warranty Registration, and more.

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Quiz Review Timeline (Updated): Apr 11, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Apr 11, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • Dec 18, 2017
    Quiz Created by
    Charlotte Hodgson

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