Suburban Customer care Shared Values

The correct answer is Celebration, Communication, Commitment, Innovation, and Teamwork. These values are important for Suburban's Customer Care department as they promote a positive and collaborative work environment. Celebration encourages recognizing and appreciating achievements, Communication ensures effective and open lines of communication within the team and with customers, Commitment emphasizes dedication and loyalty to providing excellent customer service, Innovation encourages finding new and creative solutions to customer issues, and Teamwork promotes collaboration and cooperation among team members to achieve common goals.

The statement "We take individual responsibility for our actions and performance" suggests that the value of commitment best encompasses this statement. Commitment implies a dedication and accountability to one's actions and performance, indicating a strong sense of personal responsibility. This value aligns with the idea of individuals taking ownership of their work and being accountable for their actions.

The statement "We act as 'change agents' supporting new ideas" implies that the value of innovation is best suited to encompass this statement. Innovation involves the generation and implementation of new ideas and approaches, which aligns with the idea of supporting and promoting new ideas as change agents. Teamwork, celebration, and communication may be important in the process, but they do not directly capture the essence of actively supporting and driving new ideas forward.

The statement suggests that "Our Shared Values" is a component or factor that is considered during an annual performance review. This implies that employees are evaluated based on how well they align with and demonstrate these shared values. Therefore, the correct answer is True.

The statement emphasizes the importance of approaching and challenging others who interfere in a positive and ethical work environment. This requires effective communication skills to address and resolve conflicts or issues that may arise. Communication is essential for creating a harmonious and productive work environment where everyone feels respected and heard.

The best shared value that encompasses Jackson's behavior of constantly looking for ways to improve call handling time is "Innovation". Jackson's focus on finding new and creative solutions to enhance the efficiency of call handling aligns with the value of innovation, which encourages thinking outside the box and continuously seeking improvement.

The statement "We consider the impact of our actions and decisions on others" suggests that the value of teamwork best encompasses this idea. Teamwork involves working collaboratively with others, considering their perspectives, and making decisions that benefit the entire team. By considering the impact on others, individuals can ensure that their actions align with the goals and values of the team, fostering a sense of unity and cooperation.

Allison's behavior of giving feedback to her CSR's with equal urgency about both their achievements and areas for improvement demonstrates effective communication. Communication involves not only conveying information but also actively listening and providing feedback. Allison's consistent and balanced approach in addressing both positive and negative aspects of her CSR's performance highlights her commitment to open and effective communication.

The value of celebration best encompasses the given statement because openly accepting feedback and looking for opportunities to improve is a positive and praiseworthy behavior that should be recognized and celebrated. Celebrating such actions encourages a culture of continuous improvement and motivates individuals to continue seeking feedback and striving for improvement.

The statement "We encourage and engage each other positively, pleasantly and professionally" suggests a positive and supportive work environment. Celebration is the value that best encompasses this statement because it implies recognizing and appreciating the achievements and successes of individuals and teams. Celebrating milestones and accomplishments fosters a sense of camaraderie and encourages continued positive engagement among team members.