Suburban Customer Care Shared Values

2.

Which of the 5 values best encompasses this statement?"We consider the impact of our actions and decisions on others."

Innovation
Teamwork
Committment
Celebration

Correct Answer

A. Teamwork

Explanation

The statement "We consider the impact of our actions and decisions on others" suggests that the value of teamwork best encompasses this idea. Teamwork involves working collaboratively with others, considering their perspectives, and making decisions that benefit the entire team. By considering the impact on others, individuals can ensure that their actions align with the goals and values of the team, fostering a sense of unity and cooperation.

Rate this question:

3.

Our Shared Values is an accountability on our annual performance review.

True
False

Correct Answer

A. True

Explanation

The statement suggests that "Our Shared Values" is a component or factor that is considered during an annual performance review. This implies that employees are evaluated based on how well they align with and demonstrate these shared values. Therefore, the correct answer is True.

Rate this question:

4.

Which of the 5 values best encompasses this statement?"We act as "change agents" supporting new ideas."

Teamwork
Celebration
Innovation
Communication

Correct Answer

A. Innovation

Explanation

The statement "We act as 'change agents' supporting new ideas" implies that the value of innovation is best suited to encompass this statement. Innovation involves the generation and implementation of new ideas and approaches, which aligns with the idea of supporting and promoting new ideas as change agents. Teamwork, celebration, and communication may be important in the process, but they do not directly capture the essence of actively supporting and driving new ideas forward.

Rate this question:

5.

Which of the 5 values best encompasses this statement?"We take individual responsibility for our actions and performance"

Innovation
Committment
Celebration
Teamwork

Correct Answer

A. Committment

Explanation

The statement "We take individual responsibility for our actions and performance" suggests that the value of commitment best encompasses this statement. Commitment implies a dedication and accountability to one's actions and performance, indicating a strong sense of personal responsibility. This value aligns with the idea of individuals taking ownership of their work and being accountable for their actions.

Rate this question:

6.

Which of the 5 values best encompasses this statement?"We approach & respectfully challenge others who interfere in our positive, ethical work environment"

Teamwork
Celebration
Innovation
Communication

Correct Answer

A. Communication

Explanation

The statement emphasizes the importance of approaching and challenging others who interfere in a positive and ethical work environment. This requires effective communication skills to address and resolve conflicts or issues that may arise. Communication is essential for creating a harmonious and productive work environment where everyone feels respected and heard.

Rate this question:

7.

Which of the 5 values best encompasses this statement?"We openly accept feedback and look for opportunities to improve"

Teamwork
Celebration
Communication
Innovation

Correct Answer

A. Celebration

Explanation

The value of celebration best encompasses the given statement because openly accepting feedback and looking for opportunities to improve is a positive and praiseworthy behavior that should be recognized and celebrated. Celebrating such actions encourages a culture of continuous improvement and motivates individuals to continue seeking feedback and striving for improvement.

Rate this question:

8.

Jackson is always looking for ways to improve our call handling time. Which of our 5 shared values best encompasses his behavior?

Celebration
Communication
Innovation
Teamwork

Correct Answer

A. Innovation

Explanation

The best shared value that encompasses Jackson's behavior of constantly looking for ways to improve call handling time is "Innovation". Jackson's focus on finding new and creative solutions to enhance the efficiency of call handling aligns with the value of innovation, which encourages thinking outside the box and continuously seeking improvement.

Rate this question:

9.

Allison always gives feedback to her CSR's with equal urgency about the great things that they do and the items that need improvement. Which of our 5 shared values best encompasses her behavior?

Celebration
Innovation
Communication
Teamwork

Correct Answer

A. Communication

Explanation

Allison's behavior of giving feedback to her CSR's with equal urgency about both their achievements and areas for improvement demonstrates effective communication. Communication involves not only conveying information but also actively listening and providing feedback. Allison's consistent and balanced approach in addressing both positive and negative aspects of her CSR's performance highlights her commitment to open and effective communication.

Rate this question:

10.

What are Suburban's Customer Care Shared Values?

Respect, Diversity,Creativity, Professionalism and Teamwork
Values, Cooperation, Teamwork, Creativity and Motivation
Professionalism, Creativity, Committment, Celebration and Motivation
Celebration, Communication,Committment, Innovation and Teamwork

Correct Answer

A. Celebration, Communication,Committment, Innovation and Teamwork

Explanation

The correct answer is Celebration, Communication, Commitment, Innovation, and Teamwork. These values are important for Suburban's Customer Care department as they promote a positive and collaborative work environment. Celebration encourages recognizing and appreciating achievements, Communication ensures effective and open lines of communication within the team and with customers, Commitment emphasizes dedication and loyalty to providing excellent customer service, Innovation encourages finding new and creative solutions to customer issues, and Teamwork promotes collaboration and cooperation among team members to achieve common goals.

Rate this question:

Suburban Customer care Shared Values

Which of the 5 values best encompasses this statement?"We encourage and engage each other positively, pleasantly and professionally.

Quiz Preview

Which of the 5 values best encompasses this statement?"We consider the impact of our actions and decisions on others."

Our Shared Values is an accountability on our annual performance review.

Which of the 5 values best encompasses this statement?"We act as "change agents" supporting new ideas."

Which of the 5 values best encompasses this statement?"We take individual responsibility for our actions and performance"

Which of the 5 values best encompasses this statement?"We approach & respectfully challenge others who interfere in our positive, ethical work environment"

Which of the 5 values best encompasses this statement?"We openly accept feedback and look for opportunities to improve"

Jackson is always looking for ways to improve our call handling time. Which of our 5 shared values best encompasses his behavior?

Allison always gives feedback to her CSR's with equal urgency about the great things that they do and the items that need improvement. Which of our 5 shared values best encompasses her behavior?

What are Suburban's Customer Care Shared Values?