Step 2 Quiz- Learn.Lovesac

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| By Michael Chaney
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Michael Chaney
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Quizzes Created: 4 | Total Attempts: 1,050
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  • 1/30 Questions

    What should be saved as a PDF every night and emailed to [email protected]?

    • Sales Audit Store Report for that particular day
    • Orders that Amy needs to source the next day
    • Cycle counts
    • Recommendations to HQ for ways to improve sales
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About This Quiz

The Step 2 Quiz for Lovesac store employees assesses knowledge on daily store operations, including closing procedures, financial handling, and product maintenance. This quiz ensures employees understand their roles in maintaining store standards and customer satisfaction.

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  • 2. 

    Once a sac is covered, there is no longer any reason to fluff it as the cover restricts the foam enough to keep it in perfect shape.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that once a sac is covered, there is no longer any need to fluff it because the cover restricts the foam enough to maintain its shape. However, this is not necessarily true. Fluffing a sac even when it is covered can help redistribute the foam and prevent it from becoming lumpy or uneven over time. Therefore, the correct answer is False.

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  • 3. 

    When should fluffing Sacs occur? 

    • Only when opening the store

    • At closing time

    • Hourly

    • Before and after each guest sits (all day long)

    • As little as possible so Sac'rs don't hurt their backs

    Correct Answer
    A. Before and after each guest sits (all day long)
    Explanation
    Fluffing Sacs should occur before and after each guest sits (all day long) to ensure the comfort and cleanliness of the seating. By fluffing the Sacs before a guest sits, it ensures that the seating is in its best possible state for their comfort. Fluffing the Sacs after a guest sits helps to restore the shape and fluffiness of the seating, making it ready for the next guest. This practice should be done consistently throughout the day to maintain the quality of the seating experience for all guests.

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  • 4. 

    Lovesac doesn't teach employees to sell Sacs, only Sactionals, because really, Sac sell themselves.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that Lovesac does not provide training to its employees on how to sell Sacs, only Sactionals, because Sacs are believed to sell themselves. The correct answer is False because the statement implies that Lovesac does not teach employees to sell Sacs, which means they do not provide any training or guidance on selling Sacs. However, it is not clear from the statement whether Sacs actually sell themselves or not.

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  • 5. 

    When opening and closing the store, how much money should always be in the cash drawer?

    • $150

    • $200

    • $250

    • $300

    Correct Answer
    A. $200
    Explanation
    The correct answer is $200 because this amount ensures that there is enough cash in the drawer to provide change for customers' purchases and cover any small transactions that may occur at the beginning or end of the day. It strikes a balance between having too little cash, which could inconvenience customers, and having too much cash, which could pose a security risk.

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  • 6. 

    You need to clock in and out to ensure proper compensation for hours worked.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Clocking in and out is necessary to ensure proper compensation for hours worked. This process helps to accurately track the amount of time an employee spends working and ensures that they are paid accordingly. By clocking in and out, employers can calculate the total hours worked and calculate the wages owed to the employee. This helps to prevent any discrepancies or misunderstandings regarding payment and ensures that employees are fairly compensated for their time and effort.

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  • 7. 

    Signing In activates all functions needed to perform daily tasks in RA under your ID and password

    • True

    • False

    Correct Answer
    A. True
    Explanation
    Signing in is the process of providing your ID and password to gain access to a system or platform. In the context of RA (which could stand for a variety of things, such as a website, software, or organization), signing in activates all the necessary functions for performing daily tasks. This means that without signing in, you may not be able to access certain features or perform essential actions. Therefore, the statement that signing in activates all functions needed to perform daily tasks in RA under your ID and password is true.

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  • 8. 

    The seat  of a Sac should look like a “bench”, not a sad monster or a mouth.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that the seat of a Sac should resemble a bench, rather than a sad monster or a mouth. This implies that the seat should be designed in a way that is comfortable and functional, rather than having a strange or unappealing appearance. Therefore, the correct answer is True, indicating that the statement is accurate.

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  • 9. 

    What is true about Durafoam?

    • Durafoam is an open cell polyurethane foam

    • Durafoam ensures that the sac will never go flat

    • Durafoam is taken from tailings, left over from the manufacture of furniture cushions

    • Sacs are filled with three densities of shredded Durafoam

    • All of the above

    Correct Answer
    A. All of the above
    Explanation
    All of the statements listed are true about Durafoam. Durafoam is an open cell polyurethane foam that is used to fill sacs. It ensures that the sac will never go flat. Additionally, Durafoam is made from tailings, which are the leftover materials from the manufacture of furniture cushions. Therefore, the correct answer is "All of the above."

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  • 10. 

    Lovesac's customer has been the same for the last 12 years.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement "Lovesac's customer has been the same for the last 12 years" is false. This implies that Lovesac has had the exact same customer for the past 12 years, which is highly unlikely and unrealistic. It is more reasonable to assume that Lovesac has had a changing customer base over the years, as customers come and go. Therefore, the correct answer is false.

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  • 11. 

    The Citysac appeals more to women because of the versatility and structure, therefore Citysac packages include 2 throw pillows to aid in completing the room from a design perspective.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The given statement suggests that the Citysac appeals more to women due to its versatility and structure, and as a result, Citysac packages include 2 throw pillows to enhance the overall design of the room. However, there is no evidence or logical connection provided to support this claim. Therefore, the statement is likely false as it lacks a valid explanation or reasoning.

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  • 12. 

    Lovesac seat cushions are overbuilt, with three layers of high density foam, resistant to wear and sagging.

    • True

    • False

    Correct Answer
    A. True
    Explanation
    The statement suggests that Lovesac seat cushions are made with three layers of high density foam, which makes them resistant to wear and sagging. This implies that the cushions are durable and will maintain their shape and support over time. Therefore, the statement is true.

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  • 13. 

    Core covers include:

    • Rhinos, Velvishes and Herringsuedes

    • Microsuedes, Phurs and Rhinos

    • Herringsuedes, Phurs and Velvishes

    • Phurs, Herringsuedes and Rhinos

    Correct Answer
    A. Phurs, Herringsuedes and Rhinos
    Explanation
    The correct answer is Phurs, Herringsuedes, and Rhinos. These are the core covers mentioned in the options.

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  • 14. 

    Which fabric is best described by the following? -Appeals to customers with families, pet owners, people who entertain, and anyone who likes comfy furniture -Will not show wear and tear with frequent washing -The colors are neutral, allowing them to fit into nearly any room, and be dressed up, or dressed down, depending on a person’s taste

    • Microcords

    • Herringsuedes

    • Rhinos

    • Tweeds

    Correct Answer
    A. Rhinos
    Explanation
    Rhinos is the best fabric described by the given statements. It appeals to customers with families, pet owners, people who entertain, and anyone who likes comfy furniture. It will not show wear and tear with frequent washing. The colors are neutral, allowing them to fit into nearly any room and be dressed up or dressed down depending on a person's taste.

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  • 15. 

    In the past, the typical Lovesac guest was a Soccer Mom. Today, we sell to males, aged 18-34.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement contradicts the given information in the question. The question states that in the past, the typical Lovesac guest was a Soccer Mom, while today they sell to males aged 18-34. Therefore, the correct answer is False, as the statement does not align with the information provided.

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  • 16. 

    All malls close at the same time every day so it is safe to say that when your mall closes, so does Lovesac.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The statement suggests that since all malls close at the same time every day, it can be assumed that when a particular mall closes, Lovesac (presumably a store in the mall) also closes. However, this assumption is not necessarily true. Lovesac could have different operating hours than the mall, or it could be located outside of a mall altogether. Therefore, the correct answer is False.

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  • 17. 

    Never ask for the sale because it makes one seem too pushy.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    Asking for the sale is not considered pushy, but rather an essential part of the sales process. It shows confidence, assertiveness, and helps guide the customer towards making a decision. By asking for the sale, a salesperson can gauge the customer's interest and address any concerns or objections they may have. It also allows for a clear closing of the conversation and can lead to a successful transaction. Therefore, the statement that asking for the sale makes one seem too pushy is false.

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  • 18. 

    Sactionals hard base pieces...

    • Are constructed of the highest quality, kiln-dried, solid hardwood from sustainable forests – not MDF or particle board

    • Have sinuous steel springs, reinforced with Italian banding, allow for extra support and resilience over time

    • Are reinforced with extra pillars, studs, and Masonite plates for strength

    • Wood screws (not just staples and glue) are hand-installed at all critical points for rigidity and durability

    • All options are true

    Correct Answer
    A. All options are true
    Explanation
    The explanation for the given correct answer is that all of the statements mentioned are true. The sactionals hard base pieces are indeed constructed using high-quality, kiln-dried, solid hardwood from sustainable forests, ensuring durability and environmental responsibility. They also have sinuous steel springs, reinforced with Italian banding, providing extra support and resilience over time. Additionally, the base pieces are reinforced with extra pillars, studs, and Masonite plates for added strength. Lastly, wood screws are hand-installed at critical points, rather than just using staples and glue, ensuring rigidity and durability. Therefore, all options are true.

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  • 19. 

    Which of the following describes Sactionals?

    • Sactionals are so cool that in-store set-ups really don't need to make sense

    • Sactionals should always look inviting and attractive

    • Sactionals should be integrated with OCS, Dec Acc and Home Dec items to help make them part of a room

    • Covers on Sactionals should always look and fit like they were tailor made

    • Sactionals don't need to be put back together after every demo because then new guests won't see how they look when they're apart

    Correct Answer(s)
    A. Sactionals should always look inviting and attractive
    A. Sactionals should be integrated with OCS, Dec Acc and Home Dec items to help make them part of a room
    A. Covers on Sactionals should always look and fit like they were tailor made
    Explanation
    The correct answer is a combination of multiple statements. Sactionals should always look inviting and attractive, which means they should be visually appealing to customers. Additionally, they should be integrated with other items such as OCS, Dec Acc, and Home Dec to create a cohesive room design. Lastly, the covers on Sactionals should fit perfectly, giving the impression that they were custom-made for the furniture. These factors contribute to the overall appeal and functionality of Sactionals.

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  • 20. 

    This is made of  a 100% Polyester khaki fabric upholstery and sewn with double-overlocking seams that are reinforced by a process called bar tacking. 

    • Sac covers

    • The King Blanket

    • Sacs

    • Throw Pillows

    Correct Answer
    A. Sacs
    Explanation
    The given description mentions that the item is made of 100% Polyester khaki fabric upholstery and sewn with double-overlocking seams that are reinforced by a process called bar tacking. Based on this information, it can be inferred that the correct answer is "Sacs" as it is the most likely item that matches the given description.

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  • 21. 

    When should monies collected be taken to the bank?

    • Once a week

    • Every time cash is collected

    • Every day

    • Twice a month

    Correct Answer
    A. Every day
    Explanation
    Monies collected should be taken to the bank every day to ensure the security and proper management of the funds. By depositing the cash daily, the risk of loss or theft is minimized, and the funds are made available for immediate use or investment. Additionally, daily banking helps in maintaining accurate financial records and provides better control over cash flow and financial transactions.

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  • 22. 

    Covering Sactionals is a relatively easy process. There is seldom any need to offer White Glove Services as any new friend can cover their 4&5 Sactionals purchase in less than an hour.

    • True

    • False

    Correct Answer
    A. False
    Explanation
    The explanation for the answer "False" is that covering Sactionals is not a relatively easy process and it usually takes more than an hour for someone to cover their 4&5 Sactionals purchase. This suggests that there is a need for White Glove Services to assist customers in covering their Sactionals.

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  • 23. 

    When is the best time for a block demo?

    • After probing and having asked very specific questions

    • Before the store tour

    • As a ploy to keep people in the store after you've shown them prices

    • While your guest is seated in a sac as a way to introduce Sactionals

    Correct Answer
    A. After probing and having asked very specific questions
    Explanation
    The best time for a block demo is after probing and having asked very specific questions. This ensures that the salesperson has gathered enough information about the customer's needs and preferences. By asking specific questions, the salesperson can tailor the demo to showcase the features and benefits that are most relevant to the customer. This approach increases the likelihood of making a sale as it demonstrates a deep understanding of the customer's requirements and provides a personalized experience.

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  • 24. 

    What should be completed each night after the store closes?

    • Lights should be turned off

    • All employees should clock out

    • TV and ipod should be turned off

    • Outside signage should go off

    • All lamps should be turned off

    • Store should be vacuumed

    Correct Answer(s)
    A. Lights should be turned off
    A. All employees should clock out
    A. TV and ipod should be turned off
    A. Outside signage should go off
    A. All lamps should be turned off
    A. Store should be vacuumed
  • 25. 

    What are the four types of Lovesac Sactionals buyers?

    • Soccer Mom

    • Males between the ages of 18-34

    • The Transient Professional

    • The Add-On with a Plan

    • Retirees

    • Baby Boomers

    • The “I Need a Couch”

    Correct Answer(s)
    A. Soccer Mom
    A. The Transient Professional
    A. The Add-On with a Plan
    A. The “I Need a Couch”
    Explanation
    The correct answer includes four types of Lovesac Sactionals buyers: Soccer Mom, The Transient Professional, The Add-On with a Plan, and The "I Need a Couch". These categories represent different demographics and preferences of customers who are interested in purchasing Lovesac Sactionals.

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  • 26. 

    Which of the following  should best describe a block demo?

    • Simple

    • Tells a story

    • Generates excitement

    • Intricate, showing all possible configurations

    • Tailored to your guest

    • As long as possible to keep your guest in the store

    Correct Answer(s)
    A. Simple
    A. Tells a story
    A. Generates excitement
    A. Tailored to your guest
    Explanation
    A block demo should be simple, as it should be easy for the audience to understand and follow. It should also tell a story, as this helps engage the audience and make the demo more memorable. Generating excitement is important to keep the audience interested and enthusiastic about the product or concept being demonstrated. Lastly, the demo should be tailored to the guest, meaning it should be personalized and relevant to their needs and interests.

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  • 27. 

    Which of the following describes core covers?

    • They are Bestsellers

    • Practical and affordable

    • Non-washable

    • Appeals to families

    • Are typically in-stock at stores, or at the warehouse

    • If custom ordered will take 3-5 weeks

    • They either arrive with naked pieces, or ship separately

    Correct Answer(s)
    A. They are Bestsellers
    A. Practical and affordable
    A. Appeals to families
    A. Are typically in-stock at stores, or at the warehouse

Quiz Review Timeline (Updated): Mar 20, 2023 +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Mar 20, 2023
    Quiz Edited by
    ProProfs Editorial Team
  • May 28, 2013
    Quiz Created by
    Michael Chaney

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