QA Account Training - Aig
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Assess your knowledge of the Quality Assurance process as pertains to the AIG account.
- 1.TRUE OR FALSE: Criminal search names and locations are developed regardless of timeframe.
- A.
True
- B.
False
- 2.When the Position Category is TRADITIONAL HOURLY and Professional Credentials are requested, verify (CHOOSE ONE):
- A.
All Professional Credentials provided on the application
- B.
All Professional Credentials indicated on the coversheet
- C.
Only the Professional Credentials issued in the applicant’s current state of residence
- D.
Professional Credentials are not verified for this Position Category
- 3.When the Position Category is FULL TIME and Professional Credentials are requested, verify (CHOOSE ONE):
- A.
All Professional Credentials provided on the application
- B.
All Professional Credentials indicated on the coversheet
- C.
Only the Professional Credentials issued in the applicant’s current state of residence
- D.
Professional Credentials are not verified for this Position Category
- 4.When criminal searches are requested (CHOOSE ONE):
- A.
Order a Statewide Repository search for each location.
- B.
Order a County Criminal search for each location.
- C.
Order both a Statewide and County search for each location.
- D.
Refer to the Statement of Work to determine whether Statewide or County should be ordered for each location.
- 5.TRUE OR FALSE: A Federal Criminal Search should always be ordered.
- A.
True
- B.
False
- 6.When a Federal Criminal search is required, we should order (CHOOSE ONE):
- A.
The Federal District search for each provided & developed location.
- B.
The Federal District search for the current residence location only.
- C.
The National Federal search.
- D.
The GlobalWatch search.
- 7.When an international location is provided (CHOOSE ONE):
- A.
Contact the account manager for permission to add an international criminal search.
- B.
Order the international search to cover the location.
- C.
Order a GlobalWatch search to cover the location.
- D.
Do not order any criminal searches for international locations.
- 8.Which of the following Criminal searches should be developed? (CHOOSE ONE)
- A.
All names and locations regardless of age.
- B.
All names and locations within the past 7 years.
- C.
All names regardless of age and locations within the past 7 years.
- D.
Primary name and address only.
- 9.Criminal search locations should be developed from (CHOOSE ALL THAT APPLY):
- A.
Provided Current Residence
- B.
Provided Former Residences
- C.
Name and Address History / Trace Report
- D.
Provided Employment
- E.
Provided Education
- F.
Developed Employment
- G.
Developed Education
- H.
Driving History / MVR
- I.
Credit History
- 10.Which of the following FELONY records should NOT be reported? (CHOOSE ALL THAT APPLY)
- A.
Felonies where the disposition is dismissed
- B.
Felonies where the disposition is still pending
- C.
Felonies where the applicant was under 18 as of the conviction date
- D.
Felony convictions older than 7 years
- E.
Active diversions where the charge is a Felony
- 11.Which of the following MISDEMEANOR records should NOT be reported? (CHOOSE ALL THAT APPLY)
- A.
Misdemeanor convictions older than 7 years
- B.
Misdemeanors where the applicant was under 18 as of the conviction date
- C.
Misdemeanors where the disposition is still pending
- D.
Misdemeanors where the disposition is dismissed
- E.
Active diversions where the charge is a Misdemeanor
- 12.TRUE OR FALSE: Any criminal record reported to the client must be graded as a Review.
- A.
True
- B.
False
- 13.Re-verification must be conducted when (CHOOSE ALL THAT APPLY):
- A.
Applicant indicates a degree was received and source does not confirm the degree
- B.
Education dates provided by the applicant differ from dates verified by source
- C.
Education major provided by the applicant differs from major verified by source
- D.
Applicant’s provided name does not match verified Name Attended Under
- 14.When the application is not attached to the case, the QA Analyst should (CHOOSE ONE):
- A.
Find the application in Fax Manager and attach it to the case
- B.
Reject the case indicating that the application is not attached
- C.
Enter a Cherwell ticket to have the application attached
- D.
Email a supervisor or manager for advice
- 15.In order to satisfactorily verify provided employment from 2005 to 2008, the applicant must (CHOOSE ONE):
- A.
Provide W-2 forms to cover both 2007 and 2008
- B.
Provide W-2 forms to cover 2005, 2006, 2007, 2008, and 2009
- C.
Provide documentation that covers either 2007 or 2008
- D.
Provide a reference who will vouch for their period of employment
- E.
Swear in court that the provided employment dates are correct
- 16.TRUE OR FALSE: When a Media Search is conducted, the results must be attached to the case.
- A.
True
- B.
False
- 17.When the Position Category is SUMMER ASSOCIATE and Employment verification is requested, verify (CHOOSE ONE):
- A.
All provided Employment
- B.
Only current employment
- C.
Only the two most recent employers/paid internships
- D.
7 years employment/paid internships
- E.
7 years employment excluding internships
- F.
Do not verify employment for this Position Category
- 18.When the Position Category is TRADITIONAL HOURLY and Employment verification is requested, verify (CHOOSE ONE):
- A.
All provided Employment
- B.
Only current employment
- C.
Only the two most recent employers/paid internships
- D.
7 years employment/paid internships
- E.
7 years employment excluding internships
- F.
Do not verify employment for this Position Category
- 19.When the Position Category is FULL TIME and Employment verification is requested, verify (CHOOSE ONE):
- A.
All provided Employment
- B.
Only current employment
- C.
Only the two most recent employers/paid internships
- D.
7 years employment/paid internships
- E.
7 years employment excluding internships
- F.
Do not verify employment for this Position Category
- 20.Which of the following is considered a discrepancy in Employment dates? (CHOOSE ONE)
- A.
3 months
- B.
4 months
- C.
6 months
- D.
9 months
- E.
This account does not grade for date discrepancies
- 21.When the Position Category is SUMMER ASSOCIATE and Professional Credentials are requested, verify (CHOOSE ONE):
- A.
All Professional Credentials provided on the application
- B.
All Professional Credentials indicated on the coversheet
- C.
Only the Professional Credentials issued in the applicant’s current state of residence
- D.
Professional Credentials are not verified for this Position Category
- 22.If Position of Trust is checked “Yes” on the coversheet:
- A.
Conduct a Credit History
- B.
Conduct a Media Search
- C.
Conduct both a Credit History and a Media Search
- D.
Email the account manager to advise
- 23.When the Position Category is FULL TIME and Education verification is requested, verify (CHOOSE ONE):
- A.
Only the most recent dates of graduation/attendance
- B.
Highest level completed beginning with High School
- C.
Highest level completed beginning with Associates
- D.
Highest level completed and current attendance
- E.
All provided Education
- F.
Do not verify Education for this Position Category
- 24.When the Position Category is TRADITIONAL HOURLY and Education verification is requested, verify (CHOOSE ONE):
- A.
Only the most recent dates of graduation/attendance
- B.
Highest level completed beginning with High School
- C.
Highest level completed beginning with Associates
- D.
Highest level completed and current attendance
- E.
All provided Education
- F.
Do not verify Education for this Position Category
- 25.When the Position Category is SUMMER ASSOCIATE and Education verification is requested, verify (CHOOSE ONE):
- A.
Only the most recent dates of graduation/attendance
- B.
Highest level completed beginning with High School
- C.
Highest level completed beginning with Associates
- D.
Highest level completed and current attendance
- E.
All provided Education
- F.
Do not verify Education for this Position Category
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