QA Account Training - Aig

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| By Cchristian
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Quizzes Created: 10 | Total Attempts: 1,844
Questions: 25 | Attempts: 167

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Bank Quizzes & Trivia

Questions and Answers
  • 1. 

    TRUE OR FALSE: Criminal search names and locations are developed regardless of timeframe.

    • A.

      True

    • B.

      False

    Correct Answer
    B. False
    Explanation
    Criminal search names and locations are not developed regardless of timeframe. The development of criminal search names and locations depends on the timeframe in question. It is important to consider the specific time period being referred to when conducting criminal searches, as information may not be available or accurate for certain timeframes. Therefore, the statement is false.

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  • 2. 

    When the Position Category is TRADITIONAL HOURLY and Professional Credentials are requested, verify (CHOOSE ONE):

    • A.

      All Professional Credentials provided on the application

    • B.

      All Professional Credentials indicated on the coversheet

    • C.

      Only the Professional Credentials issued in the applicant’s current state of residence

    • D.

      Professional Credentials are not verified for this Position Category

    Correct Answer
    B. All Professional Credentials indicated on the coversheet
    Explanation
    In this scenario, the correct answer is "All Professional Credentials indicated on the coversheet." This means that when the Position Category is TRADITIONAL HOURLY and Professional Credentials are requested, all the professional credentials mentioned on the coversheet of the application should be verified. Other professional credentials provided on the application or issued in the applicant's current state of residence may not be relevant in this case.

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  • 3. 

    When the Position Category is FULL TIME and Professional Credentials are requested, verify (CHOOSE ONE):

    • A.

      All Professional Credentials provided on the application

    • B.

      All Professional Credentials indicated on the coversheet

    • C.

      Only the Professional Credentials issued in the applicant’s current state of residence

    • D.

      Professional Credentials are not verified for this Position Category

    Correct Answer
    B. All Professional Credentials indicated on the coversheet
    Explanation
    The correct answer is "All Professional Credentials indicated on the coversheet." This means that when the Position Category is FULL TIME and Professional Credentials are requested, the verification process should include checking all the Professional Credentials that are mentioned or indicated on the coversheet of the application. This implies that all the required professional qualifications and certifications mentioned on the coversheet should be verified for this position category.

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  • 4. 

    When criminal searches are requested (CHOOSE ONE):

    • A.

      Order a Statewide Repository search for each location.

    • B.

      Order a County Criminal search for each location.

    • C.

      Order both a Statewide and County search for each location.

    • D.

      Refer to the Statement of Work to determine whether Statewide or County should be ordered for each location.

    Correct Answer
    D. Refer to the Statement of Work to determine whether Statewide or County should be ordered for each location.
    Explanation
    The correct answer is to refer to the Statement of Work to determine whether a Statewide or County search should be ordered for each location. This suggests that the appropriate search method (Statewide or County) should be determined based on the specific instructions provided in the Statement of Work. The Statement of Work likely contains detailed guidelines or criteria that need to be followed in order to determine which search method should be used for each location.

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  • 5. 

    TRUE OR FALSE: A Federal Criminal Search should always be ordered.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    A Federal Criminal Search should always be ordered because it provides information about an individual's criminal history at the federal level. This search is important as it reveals offenses committed against federal laws, such as drug trafficking, immigration violations, and white-collar crimes. By conducting a Federal Criminal Search, employers, landlords, or organizations can ensure the safety and security of their clients, employees, or residents by identifying any potential risks or criminal activities that may not be captured in a standard state or county criminal background check. Therefore, ordering a Federal Criminal Search is a crucial step in making informed decisions about individuals' trustworthiness and suitability for certain positions or responsibilities.

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  • 6. 

    When a Federal Criminal search is required, we should order (CHOOSE ONE):

    • A.

      The Federal District search for each provided & developed location.

    • B.

      The Federal District search for the current residence location only.

    • C.

      The National Federal search.

    • D.

      The GlobalWatch search.

    Correct Answer
    A. The Federal District search for each provided & developed location.
    Explanation
    When a Federal Criminal search is required, it is necessary to order the Federal District search for each provided and developed location. This means that a search should be conducted in the federal district where each location is located. This ensures a thorough search for any federal criminal records in each specific location.

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  • 7. 

    When an international location is provided (CHOOSE ONE):

    • A.

      Contact the account manager for permission to add an international criminal search.

    • B.

      Order the international search to cover the location.

    • C.

      Order a GlobalWatch search to cover the location.

    • D.

      Do not order any criminal searches for international locations.

    Correct Answer
    D. Do not order any criminal searches for international locations.
    Explanation
    The correct answer is to not order any criminal searches for international locations. This is because the question states that when an international location is provided, there are three options: contacting the account manager for permission to add an international criminal search, ordering the international search to cover the location, or ordering a GlobalWatch search to cover the location. However, the correct answer is none of these options, indicating that criminal searches should not be ordered for international locations.

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  • 8. 

    Which of the following Criminal searches should be developed? (CHOOSE ONE)

    • A.

      All names and locations regardless of age.

    • B.

      All names and locations within the past 7 years.

    • C.

      All names regardless of age and locations within the past 7 years.

    • D.

      Primary name and address only.

    Correct Answer
    B. All names and locations within the past 7 years.
    Explanation
    The correct answer is "All names and locations within the past 7 years." This option ensures that all relevant criminal records are included in the search by considering all names and locations within the past 7 years. This timeframe is important as it allows for a comprehensive search while also focusing on recent criminal activity. By including all names and locations, the search covers a wider range of possibilities, increasing the chances of identifying any criminal records that may be relevant.

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  • 9. 

    Criminal search locations should be developed from (CHOOSE ALL THAT APPLY):

    • A.

      Provided Current Residence

    • B.

      Provided Former Residences

    • C.

      Name and Address History / Trace Report

    • D.

      Provided Employment

    • E.

      Provided Education

    • F.

      Developed Employment

    • G.

      Developed Education

    • H.

      Driving History / MVR

    • I.

      Credit History

    Correct Answer(s)
    A. Provided Current Residence
    B. Provided Former Residences
    C. Name and Address History / Trace Report
    D. Provided Employment
    F. Developed Employment
    I. Credit History
    Explanation
    The correct answer is Provided Current Residence, Provided Former Residences, Name and Address History / Trace Report, Provided Employment, Developed Employment, Credit History.

    To conduct a thorough criminal search, it is important to consider the provided current residence and former residences of the individual. This information can help identify any criminal records associated with their past locations. Additionally, the name and address history or trace report can provide further insights into the person's whereabouts and potential criminal history.

    Employment history is also crucial as it can reveal any criminal activities or records related to their work. Both the provided and developed employment history should be taken into account when conducting a criminal search.

    Lastly, credit history can provide valuable information about an individual's financial behavior, which can sometimes be linked to criminal activities. Therefore, considering credit history is essential in a comprehensive criminal search.

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  • 10. 

    Which of the following FELONY records should NOT be reported? (CHOOSE ALL THAT APPLY)

    • A.

      Felonies where the disposition is dismissed

    • B.

      Felonies where the disposition is still pending

    • C.

      Felonies where the applicant was under 18 as of the conviction date

    • D.

      Felony convictions older than 7 years

    • E.

      Active diversions where the charge is a Felony

    Correct Answer(s)
    A. Felonies where the disposition is dismissed
    B. Felonies where the disposition is still pending
    E. Active diversions where the charge is a Felony
    Explanation
    Felonies where the disposition is dismissed should not be reported because the charges were ultimately dropped or dismissed, indicating that the individual was not convicted of a felony. Felonies where the disposition is still pending should also not be reported because the case is still ongoing and no final disposition has been reached. Active diversions where the charge is a Felony should not be reported because diversions allow individuals to avoid conviction by completing certain requirements.

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  • 11. 

    Which of the following MISDEMEANOR records should NOT be reported? (CHOOSE ALL THAT APPLY)

    • A.

      Misdemeanor convictions older than 7 years

    • B.

      Misdemeanors where the applicant was under 18 as of the conviction date

    • C.

      Misdemeanors where the disposition is still pending

    • D.

      Misdemeanors where the disposition is dismissed

    • E.

      Active diversions where the charge is a Misdemeanor

    Correct Answer(s)
    C. Misdemeanors where the disposition is still pending
    D. Misdemeanors where the disposition is dismissed
    E. Active diversions where the charge is a Misdemeanor
    Explanation
    Misdemeanor records where the disposition is still pending should not be reported because the final outcome of the case has not been determined. Misdemeanor records where the disposition is dismissed should also not be reported because the charges have been dropped or dismissed, indicating that the individual was not convicted. Active diversions where the charge is a misdemeanor should not be reported because diversions typically involve completing a program or meeting certain conditions in exchange for having the charges dropped. Therefore, these records should not be included in the report.

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  • 12. 

    TRUE OR FALSE: Any criminal record reported to the client must be graded as a Review.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    Any criminal record reported to the client must be graded as a Review because it is important to provide the client with accurate and complete information about any criminal history. This allows the client to make informed decisions and assess any potential risks associated with the individual in question. By grading it as a Review, the client can thoroughly evaluate the criminal record and determine its relevance and impact on their specific needs and requirements.

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  • 13. 

    Re-verification must be conducted when (CHOOSE ALL THAT APPLY):

    • A.

      Applicant indicates a degree was received and source does not confirm the degree

    • B.

      Education dates provided by the applicant differ from dates verified by source

    • C.

      Education major provided by the applicant differs from major verified by source

    • D.

      Applicant’s provided name does not match verified Name Attended Under

    Correct Answer(s)
    A. Applicant indicates a degree was received and source does not confirm the degree
    B. Education dates provided by the applicant differ from dates verified by source
    C. Education major provided by the applicant differs from major verified by source
    Explanation
    Re-verification must be conducted when the applicant indicates that they received a degree, but the source does not confirm the degree. Additionally, re-verification is necessary when the education dates provided by the applicant differ from the dates verified by the source. Finally, if the education major provided by the applicant differs from the major verified by the source, re-verification is required.

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  • 14. 

    When the application is not attached to the case, the QA Analyst should (CHOOSE ONE):

    • A.

      Find the application in Fax Manager and attach it to the case

    • B.

      Reject the case indicating that the application is not attached

    • C.

      Enter a Cherwell ticket to have the application attached

    • D.

      Email a supervisor or manager for advice

    Correct Answer
    B. Reject the case indicating that the application is not attached
    Explanation
    If the application is not attached to the case, the QA Analyst should reject the case indicating that the application is not attached. This is the appropriate action because without the application attached, the QA Analyst will not be able to properly review and analyze the case. Rejecting the case will prompt the appropriate actions to be taken in order to attach the application and ensure that the case can be properly evaluated.

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  • 15. 

    In order to satisfactorily verify provided employment from 2005 to 2008, the applicant must (CHOOSE ONE):

    • A.

      Provide W-2 forms to cover both 2007 and 2008

    • B.

      Provide W-2 forms to cover 2005, 2006, 2007, 2008, and 2009

    • C.

      Provide documentation that covers either 2007 or 2008

    • D.

      Provide a reference who will vouch for their period of employment

    • E.

      Swear in court that the provided employment dates are correct

    Correct Answer
    C. Provide documentation that covers either 2007 or 2008
    Explanation
    The applicant is required to provide documentation that covers either 2007 or 2008. This means that they can submit W-2 forms or any other relevant documentation such as pay stubs, tax returns, or employment contracts for either of these two years to verify their employment during the specified period.

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  • 16. 

    TRUE OR FALSE: When a Media Search is conducted, the results must be attached to the case.

    • A.

      True

    • B.

      False

    Correct Answer
    A. True
    Explanation
    When a Media Search is conducted, the results must be attached to the case because the purpose of a media search is to gather relevant information and evidence related to the case. Attaching the search results to the case ensures that all the collected media is properly documented and can be easily accessed and reviewed by the relevant parties involved in the case. This helps in maintaining the integrity and transparency of the investigation or legal proceedings.

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  • 17. 

    When the Position Category is SUMMER ASSOCIATE and Employment verification is requested, verify (CHOOSE ONE):

    • A.

      All provided Employment

    • B.

      Only current employment

    • C.

      Only the two most recent employers/paid internships

    • D.

      7 years employment/paid internships

    • E.

      7 years employment excluding internships

    • F.

      Do not verify employment for this Position Category

    Correct Answer
    F. Do not verify employment for this Position Category
    Explanation
    The correct answer is "Do not verify employment for this Position Category" because when the Position Category is SUMMER ASSOCIATE, employment verification is not required.

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  • 18. 

    When the Position Category is TRADITIONAL HOURLY and Employment verification is requested, verify (CHOOSE ONE):

    • A.

      All provided Employment

    • B.

      Only current employment

    • C.

      Only the two most recent employers/paid internships

    • D.

      7 years employment/paid internships

    • E.

      7 years employment excluding internships

    • F.

      Do not verify employment for this Position Category

    Correct Answer
    C. Only the two most recent employers/paid internships
    Explanation
    The correct answer is "Only the two most recent employers/paid internships". This means that when the Position Category is "TRADITIONAL HOURLY" and Employment verification is requested, only the employment history of the two most recent employers or paid internships should be verified. This suggests that the focus is on the most recent work experience rather than the entire employment history or a specific timeframe like 7 years.

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  • 19. 

    When the Position Category is FULL TIME and Employment verification is requested, verify (CHOOSE ONE):

    • A.

      All provided Employment

    • B.

      Only current employment

    • C.

      Only the two most recent employers/paid internships

    • D.

      7 years employment/paid internships

    • E.

      7 years employment excluding internships

    • F.

      Do not verify employment for this Position Category

    Correct Answer
    D. 7 years employment/paid internships
    Explanation
    The correct answer is 7 years employment/paid internships. This means that when the Position Category is FULL TIME and Employment verification is requested, the verifier should verify the employment history for a period of 7 years, including any paid internships that the candidate may have had.

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  • 20. 

    Which of the following is considered a discrepancy in Employment dates? (CHOOSE ONE)

    • A.

      3 months

    • B.

      4 months

    • C.

      6 months

    • D.

      9 months

    • E.

      This account does not grade for date discrepancies

    Correct Answer
    B. 4 months
    Explanation
    A discrepancy in employment dates refers to a difference or inconsistency in the duration of employment stated by the candidate and the actual duration of their employment. In this case, 4 months is considered a discrepancy because it suggests that there is a mismatch between the stated employment duration and the actual duration of employment.

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  • 21. 

    When the Position Category is SUMMER ASSOCIATE and Professional Credentials are requested, verify (CHOOSE ONE):

    • A.

      All Professional Credentials provided on the application

    • B.

      All Professional Credentials indicated on the coversheet

    • C.

      Only the Professional Credentials issued in the applicant’s current state of residence

    • D.

      Professional Credentials are not verified for this Position Category

    Correct Answer
    D. Professional Credentials are not verified for this Position Category
    Explanation
    For the position category of "SUMMER ASSOCIATE," professional credentials are not verified. This means that regardless of what professional credentials are provided on the application or indicated on the coversheet, they will not be verified. The verification process for professional credentials is not applicable to this specific position category.

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  • 22. 

    If Position of Trust is checked “Yes” on the coversheet:

    • A.

      Conduct a Credit History

    • B.

      Conduct a Media Search

    • C.

      Conduct both a Credit History and a Media Search

    • D.

      Email the account manager to advise

    Correct Answer
    C. Conduct both a Credit History and a Media Search
    Explanation
    If the Position of Trust is checked "Yes" on the coversheet, it means that the individual being evaluated is being considered for a position that involves a high level of responsibility and trust. In such cases, it is important to conduct both a Credit History and a Media Search. This is because a Credit History check helps assess the individual's financial responsibility and integrity, while a Media Search helps uncover any potential negative information or public perception about the individual that could affect their suitability for the position. Therefore, conducting both checks is necessary to gather comprehensive information about the individual's background and make an informed decision.

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  • 23. 

    When the Position Category is FULL TIME and Education verification is requested, verify (CHOOSE ONE):

    • A.

      Only the most recent dates of graduation/attendance

    • B.

      Highest level completed beginning with High School

    • C.

      Highest level completed beginning with Associates

    • D.

      Highest level completed and current attendance

    • E.

      All provided Education

    • F.

      Do not verify Education for this Position Category

    Correct Answer
    D. Highest level completed and current attendance
    Explanation
    The correct answer is "Highest level completed and current attendance." This means that when the Position Category is FULL TIME and Education verification is requested, the employer should verify both the highest level of education completed by the candidate and their current attendance at an educational institution. This ensures that the employer has accurate information about the candidate's education qualifications and current enrollment status.

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  • 24. 

    When the Position Category is TRADITIONAL HOURLY and Education verification is requested, verify (CHOOSE ONE):

    • A.

      Only the most recent dates of graduation/attendance

    • B.

      Highest level completed beginning with High School

    • C.

      Highest level completed beginning with Associates

    • D.

      Highest level completed and current attendance

    • E.

      All provided Education

    • F.

      Do not verify Education for this Position Category

    Correct Answer
    B. Highest level completed beginning with High School
    Explanation
    The correct answer is "Highest level completed beginning with High School." This means that when the Position Category is TRADITIONAL HOURLY and Education verification is requested, the verification process should start with the highest level of education completed by the candidate, starting from High School. This implies that if the candidate has completed a higher level of education, such as a Bachelor's degree or a Master's degree, it should be verified first before moving on to lower levels of education.

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  • 25. 

    When the Position Category is SUMMER ASSOCIATE and Education verification is requested, verify (CHOOSE ONE):

    • A.

      Only the most recent dates of graduation/attendance

    • B.

      Highest level completed beginning with High School

    • C.

      Highest level completed beginning with Associates

    • D.

      Highest level completed and current attendance

    • E.

      All provided Education

    • F.

      Do not verify Education for this Position Category

    Correct Answer
    F. Do not verify Education for this Position Category

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