Know The Companies We Support!

1. Which of the following companies do we NOT support?

CBC

MDU Wiring

City One

MDUC

Xillient

The given question asks for the company that is NOT supported. Among the options provided, MDUC is the only company that is not supported.

Explanation

The given question asks for the company that is NOT supported. Among the options provided, MDUC is the only company that is not supported.

2. When searching for a market you may come accross a market that seems to be in the system twice. If this happens, you should always choose the one in the MB (109) database and refer the customer to the number provided.

True

False

The statement suggests that if you find a market that appears twice in the system, you should always choose the one in the MB (109) database and provide the customer with the corresponding number. However, the correct answer is false because it is not necessary to choose the market in the MB (109) database. There may be valid reasons for a market to appear twice in the system, and it is important to assess the specific situation and choose the correct market based on other relevant factors.

Explanation

The statement suggests that if you find a market that appears twice in the system, you should always choose the one in the MB (109) database and provide the customer with the corresponding number. However, the correct answer is false because it is not necessary to choose the market in the MB (109) database. There may be valid reasons for a market to appear twice in the system, and it is important to assess the specific situation and choose the correct market based on other relevant factors.

3. A customer calls to set up new service. After finding the market in MBeM, you notice it says "NOT MBeM Billed". The Dealer drop down box says it is serviced by DirecTech MDU. What do you do?

Refer the customer to the phone number provided

Refer the customer to DIRECTV

Search for the market in the DTMDU database

Transfer the call to the Special Markets team

not-available-via-ai

Explanation

not-available-via-ai

4. Greenwich HOA is a Multiband property.

True

False

The statement "Greenwich HOA is a Multiband property" is false. This means that Greenwich HOA is not a Multiband property.

Explanation

The statement "Greenwich HOA is a Multiband property" is false. This means that Greenwich HOA is not a Multiband property.

5. If you are unable to find a property in MBeM. What should you do?

Transfer the customer to DIRECTV

Refer the customer to DIRECTV

Ask a supervisor

Complete the new customer order form on mymultiman

Refer the customer to their property office to verify service provider

If you are unable to find a property in MBeM, completing the new customer order form on mymultiman would be the appropriate action to take. This form allows you to gather all the necessary information from the customer in order to process their order. By completing this form, you can ensure that the customer's request is properly documented and forwarded to the appropriate department for further action.

Explanation

If you are unable to find a property in MBeM, completing the new customer order form on mymultiman would be the appropriate action to take. This form allows you to gather all the necessary information from the customer in order to process their order. By completing this form, you can ensure that the customer's request is properly documented and forwarded to the appropriate department for further action.

6. Selecting the state when doing a market search will automatically choose the correct database for you.

True

False

When conducting a market search, selecting the state will automatically choose the correct database for you. This means that the search results will be tailored specifically to the chosen state, providing relevant and accurate information. Therefore, the statement is true.

Explanation

When conducting a market search, selecting the state will automatically choose the correct database for you. This means that the search results will be tailored specifically to the chosen state, providing relevant and accurate information. Therefore, the statement is true.

7. Refer to the knowledgebase: 7#124

Which of the following is the correct answer?

HBO

Showtime

Multiband

CSS

None of the above

Showtime is the correct answer because it is a well-known television network that offers a variety of original programming, including movies, documentaries, and series. HBO is also a popular television network, but it is not the correct answer in this case. Multiband and CSS are unrelated options that are not relevant to the question. "None of the above" is not the correct answer because Showtime is listed as one of the options.

Explanation

Showtime is the correct answer because it is a well-known television network that offers a variety of original programming, including movies, documentaries, and series. HBO is also a popular television network, but it is not the correct answer in this case. Multiband and CSS are unrelated options that are not relevant to the question. "None of the above" is not the correct answer because Showtime is listed as one of the options.

8. Metropolitan has a 2nd call center that services some of the properties that we do not.

True

False

The given statement suggests that Metropolitan has a second call center that caters to properties that they do not directly service. This implies that Metropolitan has expanded its customer service operations to handle properties that are not within their usual service range. Therefore, the answer is true.

Explanation

The given statement suggests that Metropolitan has a second call center that caters to properties that they do not directly service. This implies that Metropolitan has expanded its customer service operations to handle properties that are not within their usual service range. Therefore, the answer is true.

9. Which companies below support properties in NY?

Multiband

Metropolitan

Consolidated Smart Systems

Xillient

Multiband and Metropolitan are the companies that support properties in NY.

Explanation

Multiband and Metropolitan are the companies that support properties in NY.

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10. Which of the following military bases do we support?

Camp Pendleton

Fort Carson

MCAS

Fort Gordon

The answer provided includes all of the military bases mentioned in the question. Camp Pendleton, Fort Carson, MCAS, and Fort Gordon are all military bases that we support.

Explanation

The answer provided includes all of the military bases mentioned in the question. Camp Pendleton, Fort Carson, MCAS, and Fort Gordon are all military bases that we support.

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