Know The Companies We Support!

10 Questions | By Redfield99 | Last updated: Mar 20, 2022 | Total Attempts: 74

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How much do you know about the companies we support?

Questions and Answers

1.

Which of the following companies do we NOT support?
- A.
  
  CBC
- B.
  
  MDU Wiring
- C.
  
  City One
- D.
  
  MDUC
- E.
  
  Xillient
2.

Which companies below support properties in NY?
- A.
  
  Multiband
- B.
  
  Metropolitan
- C.
  
  Consolidated Smart Systems
- D.
  
  Xillient
3.

When searching for a market you may come accross a market that seems to be in the system twice. If this happens, you should always choose the one in the MB (109) database and refer the customer to the number provided.
- A.
  
  True
- B.
  
  False
4.

Greenwich HOA is a Multiband property.
- A.
  
  True
- B.
  
  False
5.

Which of the following military bases do we support?
- A.
  
  Camp Pendleton
- B.
  
  Fort Carson
- C.
  
  MCAS
- D.
  
  Fort Gordon
6.

Selecting the state when doing a market search will automatically choose the correct database for you.
- A.
  
  True
- B.
  
  False
7.

If you are unable to find a property in MBeM. What should you do?
- A.
  
  Transfer the customer to DIRECTV
- B.
  
  Refer the customer to DIRECTV
- C.
  
  Ask a supervisor
- D.
  
  Complete the new customer order form on mymultiman
- E.
  
  Refer the customer to their property office to verify service provider
8.

A customer calls to set up new service. After finding the market in MBeM, you notice it says "NOT MBeM Billed". The Dealer drop down box says it is serviced by DirecTech MDU. What do you do?
- A.
  
  Refer the customer to the phone number provided
- B.
  
  Refer the customer to DIRECTV
- C.
  
  Search for the market in the DTMDU database
- D.
  
  Transfer the call to the Special Markets team
9.

Refer to the knowledgebase: 7#124Which of the following is the correct answer?
- A.
  
  HBO
- B.
  
  Showtime
- C.
  
  Multiband
- D.
  
  CSS
- E.
  
  None of the above
10.

Metropolitan has a 2nd call center that services some of the properties that we do not.
- A.
  
  True
- B.
  
  False

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