Business Process Outsourcing MCQ Quiz Questions

22 Questions | Total Attempts: 3012

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Business Process Outsourcing MCQ Quiz Questions - Quiz

Do you know what is business process outsourcing (BPO)? If you're confident about your knowledge, try this BPO MCQ quiz below. This test will give you the chance to test your knowledge today. So, give it a shot and see how much knowledge you actually have. Before starting the test, let us remind you that business process outsourcing is the act of outsourcing some aspect of your business's operations to a third-party vendor or service provider.


Questions and Answers
  • 1. 
    Select a statement that is NOT TRUE regarding Low End BPO and High End BPO. 
    • A. 

      Low End BPO is Data Entry whereas Call Center is High End BPO

    • B. 

      Both Low and High End BPO focus on Domain Expertise

    • C. 

      Telemarketing of Cellular Phones is Low End whereas Data Entry of Supermarkets receipts for consumer behavior is High End BPO.

    • D. 

      None of the Above

  • 2. 
    The Mercantile Bank in the United States has contracted out its IT services to a company called "Mercantile Technology Inc" in the Philippines and is owned by Mercantile Bank USA. What would the "Mercantile Technology Inc" be categorized?
    • A. 

      Offshore Outsourcing

    • B. 

      Captive Center

    • C. 

      Bank Technology Center

    • D. 

      All of the above

  • 3. 
    Why do you think Mauritius is considered as a cost effective destination? 
    • A. 

      The country has a large pool of global BPO talents working at a relatively low salary

    • B. 

      The cost of telecommunication in this country is much lower than in India

    • C. 

      The cost of a specific BPO worker is 8 times lower than a similar worker which would work in a similar BPO company in the USA

    • D. 

      All of the above

  • 4. 
    Vuvuzela Entertainment Limited is an entertainment company in South Africa. It specialises in organising sports events with accompanying music entertainment. The core business of Vuvuzela is:
    • A. 

      Sports

    • B. 

      Entertainment

    • C. 

      Sports and Entertainment

    • D. 

      All of the above

  • 5. 
    Which of the following options accurately describe the stages in the Growth Life Cycle in the BPO Sector?
    • A. 

      Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service

    • B. 

      Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Start Up

    • C. 

      Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party Service > Stage 4: Competence Accumulation

    • D. 

      Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third Party Service > Stage 4: Value Addition

  • 6. 
    Which of these is the most commonly used databases for making data entry?
    • A. 

      Microsoft SQL Server, ASP, Ms Access, Oracle

    • B. 

      My SQL, FoxPro, ASP, Ms Access

    • C. 

      Oracle, My SQL, FoxPro, Visual Basic

    • D. 

      All of the Above

  • 7. 
    Which of these services are provided by a BPO company that specializes in image processing?
    • A. 

      Image Scanning

    • B. 

      Image Conversion

    • C. 

      Archiving

    • D. 

      All of the above

  • 8. 
    The most common data conversion options include: 
    • A. 

      Converting raw data into Microsoft Office

    • B. 

      Convert from PDF to Word

    • C. 

      Convert an audio file into text

    • D. 

      All of the above

  • 9. 
    PECS Data, a Mauritian based company is involved in transcription services for a US institution and recruiting local transcription agents. PECS Data is therefore
    • A. 

      A captive center

    • B. 

      A Transcription BPO Vendor

    • C. 

      An Offshore Outsourcing Center

    • D. 

      All of the above

  • 10. 
    Name the main outsourcer country and the main BPO destination country. 
    • A. 

      France, Mauritius

    • B. 

      USA, Mauritius

    • C. 

      Europe, India

    • D. 

      USA, India

  • 11. 
    Which of these are the main characteristics of knowledge process outsourcing?
    • A. 

      Process are not easily codified

    • B. 

      The agent has to interpret the information

    • C. 

      The agent is expected to exercise judgement

    • D. 

      All of the above

  • 12. 
    The French Government has decided not to allow any telemarketing inbound calls to enter France from foreign countries except DOM-TOM. Mauritian BPO company engaging into the French Telemarketing activities should stop making these outbound calls. This is an
    • A. 

      Endogenous factor

    • B. 

      Semi-Exogenous factor

    • C. 

      Exogenous factor

    • D. 

      All of the above

    • E. 

      None of the above

  • 13. 
    Which of these is the most important justification for a company to consider offshore decisions?
    • A. 

      Overall cost reduction

    • B. 

      Productivity improvement

    • C. 

      Efficiency/Effectiveness

    • D. 

      All of the above

  • 14. 
    In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost (a) Nearshore, (b) Onshore, (c) Offshore
    • A. 

      A, b, c

    • B. 

      B, a, c

    • C. 

      C, a, b

    • D. 

      B, c, a

  • 15. 
    The government intervention to ensure an adequate supply of skilled workforce in BPO in a specific country can be classified as:  
    • A. 

      Exogenous

    • B. 

      Semi-Exogenous

    • C. 

      Endogenous

    • D. 

      All of the above

  • 16. 
    In order to improve its global attractiveness index in BPO coming years, Mauritius should leverage on its:
    • A. 

      Telecom Infrastructure

    • B. 

      Skills and competencies of its BPO Workforce

    • C. 

      Improving national competencies into global talents

    • D. 

      All of the above

  • 17. 
    BPO companies involved in transcription normally
    • A. 

      Capture data and translate it into text

    • B. 

      Listen to a conversation on-line and translate it into text

    • C. 

      Transforming an audio file into text

    • D. 

      Translate from one language into a different language

  • 18. 
    Which of these factors have an impact while deciding on a BPO destination?
    • A. 

      Reliable telecommunications infrastructure

    • B. 

      Cost of labour

    • C. 

      Strong regulatory framework

    • D. 

      All of the above

  • 19. 
    Jenny was employed as Data Entry Operator at "Star Data Ltd". Last year Jenny was offered the same position but with a salary increase of MUR 2,000 at "Super Data Ltd", a company dealing with similar activities as "Star Data Ltd". In BPO, we usually refer to this situation as
    • A. 

      Attrition

    • B. 

      Poaching

    • C. 

      Changing Job

    • D. 

      Work Placement

  • 20. 
    A TRUE statement between Low End and High End BPO is
    • A. 

      Both Low End and High End BPO are mainly Call Centers

    • B. 

      Low End BPOs offer relatively much higher salary than High End BPO

    • C. 

      High End BPO have more ruled based processes than Low End BPO and therefore require more skilled manpower

    • D. 

      People working in Low End BPO companies usually stay much longer in that company than those working in High End BPO

  • 21. 
    The AT Kearney Global Business Location index report 2009 has classified Mauritius as
    • A. 

      25th in its ranking as an attractive BPO destination out of 50 countries

    • B. 

      To be relatively poor in terms of skills & competencies in BPO domains

    • C. 

      As a country which has made no improvement as compared to the 2008 ranking

    • D. 

      All of the above

  • 22. 
    "Atom Finance BPO" is a local company engaged in Finance Process Outsourcing. It specialises in billing and invoicing services and doing work for a US Global FMCG company and for other companies involved in the MFCG activities. Which of the following therefore best describes "Atom Finance" business category?
    • A. 

      Atom Finance is a "Captive Outsourcing" center for the US Global FMCG sector.

    • B. 

      Atom Finance is operating in the Financial sector but specialises in the invoicing and billing operations

    • C. 

      Atom Finance could be categorized as Low end BPO

    • D. 

      All of the above

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