Business Process Outsourcing Quiz - Understand BPO Concepts

31 Questions | Total Attempts: 2267

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Business process outsourcing is the act of outsourcing some aspect of your business's operations to a third-party vendor or service provider. A BPO call center is a team of outsourced agents who handle incoming and outgoing customer calls for other businesses. Understand BPO Concepts in this Quiz!


Questions and Answers
  • 1. 
    What is the number of companies operating in the BPO/ITES Sector in Mauritius?
    • A. 

      350

    • B. 

      250

    • C. 

      150

    • D. 

      330

  • 2. 
    Which of the following statement regarding Low End BPO and High End BPO is false?
    • A. 

      Low End BPO is Data Entry whereas Call Center is High End BPO

    • B. 

      Both Low and High End BPO focus on Domain Expertise

    • C. 

      Telemarketing of Cellular Phones is Low End whereas Data Entry of Supermarkets receipts for consumer behavior is High End BPO.

    • D. 

      None of the Above

  • 3. 
    The Mercantile Bank in the United States has contracted out its IT services to a company called "Mercantile Technology Inc" in Philippines and owned by Mercantile Bank USA. "Mercantile Technology Inc" could be categorized as:
    • A. 

      Offshore Outsourcing

    • B. 

      Captive Center

    • C. 

      Bank Technology Center

    • D. 

      All of the above

  • 4. 
    Mauritius is positioning itself as a challenging BPO destination due to the following factors:Choose all that apply
    • A. 

      Reliable Infrastructure

    • B. 

      Workforce easily scalable

    • C. 

      Relatively cheap labour

    • D. 

      Strategic location

  • 5. 
    Which of the following statement best describes Mauritius as a cost effective destination:
    • A. 

      Mauritius has a large pool of global BPO talents working at a relatively low salary

    • B. 

      The cost of telecommunication in Mauritius is much lower than in India

    • C. 

      The cost of a specific BPO worker is 8 times lower than a similar worker which would work in a similar BPO company in the USA

    • D. 

      All of the above

  • 6. 
    Vuvuzela Entertainment Limited is an entertainment company in South Africa. It specialises in organising sports events with accompanying music entertainment. The core business of Vuvuzela is:
    • A. 

      Sports

    • B. 

      Entertainment

    • C. 

      Sports and Entertainment

    • D. 

      All of the above

  • 7. 
    Stages in the Growth Life Cycle in the BPO Sector can be categorised as:
    • A. 

      Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Third Party Service

    • B. 

      Stage 1: Third Party Service > Stage 2: Value Addition > Stage 3: Competence Accumulation > Stage 4: Start Up

    • C. 

      Stage 1: Start Up > Stage 2: Value Addition > Stage 3: Third Party Service > Stage 4: Competence Accumulation

    • D. 

      Stage 1: Start Up > Stage 2: Competence Accumulation > Stage 3: Third Party Service > Stage 4: Value Addition

  • 8. 
    Most commonly used databases for making data entry is
    • A. 

      Microsoft SQL Server, ASP, Ms Access, Oracle

    • B. 

      My SQL, FoxPro, ASP, Ms Access

    • C. 

      Oracle, My SQL, FoxPro, Visual Basic

    • D. 

      All of the Above

  • 9. 
    A BPO company specializing in image processing may provide the following services
    • A. 

      Image Scanning

    • B. 

      Image Conversion

    • C. 

      Archiving

    • D. 

      All of the above

  • 10. 
    The most common data conversion options are
    • A. 

      Converting raw data into Microsoft Office

    • B. 

      Convert from PDF to Word

    • C. 

      Convert an audio file into text

    • D. 

      All of the above

  • 11. 
    When working for a BPO company which is involved in Portal Management. It is critical that this company should:
    • A. 

      Have on-line access for the BPO agents

    • B. 

      Have off-line access for the BPO agents

    • C. 

      Have confidentiality access for the BPO agents

    • D. 

      All of the above

  • 12. 
    PECS Data, a Mauritian based company is involved in transcription services for a US institution and recruiting local transcription agents. PECS Data is therefore
    • A. 

      A captive center

    • B. 

      A Transcription BPO Vendor

    • C. 

      An Offshore Outsourcing Center

    • D. 

      All of the above

  • 13. 
    The main outsourcer is __________ and the main BPO destination is _________
    • A. 

      France, Mauritius

    • B. 

      USA, Mauritius

    • C. 

      Europe, India

    • D. 

      USA, India

  • 14. 
    What is the THREE PDF formats commonly used in Data Capture/Data Entry Operation?
    • A. 

      PDF Formatted Text, PDF searchable image, PDF Image Only

    • B. 

      PDF Acrobat Reader, PDF Acrobat Writer, PDF Scanner

    • C. 

      PDF to Word Conversion, Word to PDF Conversion, PDF to Image Conversion

    • D. 

      All of the above

  • 15. 
    The main characteristics of Knowledge Process Outsourcing are
    • A. 

      Process are not easily codified

    • B. 

      The agent has to interpret the information

    • C. 

      The agent is expected to exercise judgement

    • D. 

      All of the above

  • 16. 
    Outsourcing decisions by customers are influenced by whether to go on-shore, near-shore or offshore. Which ONE of the following dimensions is true about this statement
    • A. 

      Offshore > Low Cost but High Control

    • B. 

      Nearshore > Low Cost but High Control

    • C. 

      Onshore > High Cost but High Control

    • D. 

      Homeshore > Low Cost but Low Control

  • 17. 
    The French Government has decided not to allow any telemarketing inbound calls to enter France from foreign countries except DOM-TOM. Mauritian BPO company engaging into the French Telemarketing activities should stop making these outbound calls. This is an
    • A. 

      Endogenous factor

    • B. 

      Semi-Exogenous factor

    • C. 

      Exogenous factor

    • D. 

      All of the above

    • E. 

      None of the above

  • 18. 
    What do you think is the most important justification for a company to consider offshore decision?
    • A. 

      Overall cost reduction

    • B. 

      Productivity improvement

    • C. 

      Efficiency/Effectiveness

    • D. 

      All of the above

  • 19. 
    In terms of cost characteristics, which of the following are outsourcing location decisions from low cost to high cost
    • A. 

      Overall cost reduction

    • B. 

      Productivity improvement

    • C. 

      Efficiency/Effectiveness

    • D. 

      All of the above

  • 20. 
    In terms of cost characteristics, re-arrange the following outsourcing location decision from low cost to high cost (a) Nearshore, (b) Onshore, (c) Offshore
    • A. 

      A, b, c

    • B. 

      B, a, c

    • C. 

      C, a, b

    • D. 

      B, c, a

  • 21. 
    How can you classify the government intervention to ensure adequate supply of skilled workforce in BPO in a specific country
    • A. 

      Exogenous

    • B. 

      Semi-Exogenous

    • C. 

      Endogenous

    • D. 

      All of the above

  • 22. 
    The BPO sector will provide ________ jobs at the end of 2011 and make a contribution of ____% of GDP.
    • A. 

      15,000 & 5%

    • B. 

      20,000 & 6%

    • C. 

      29000 & 5%

    • D. 

      15,000 & 8%

  • 23. 
    In order to improve its global attractiveness index in BPO coming years, Mauritius should leverage on its:
    • A. 

      Telecom Infrastructure

    • B. 

      Skills and competencies of its BPO Workforce

    • C. 

      Improving national competencies into global talents

    • D. 

      All of the above

  • 24. 
    BPO companies involved in transcription normally
    • A. 

      Capture data and translate it into text

    • B. 

      Listen to a conversation on-line and translate it into text

    • C. 

      Transforming an audio file into text

    • D. 

      Translate from one language into a different language

  • 25. 
    What are the factors which have an impact when deciding on a BPO destination?
    • A. 

      Reliable telecommunications infrastructure

    • B. 

      Cost of labour

    • C. 

      Strong regulatory framework

    • D. 

      All of the above

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