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Collaborate in team-based written and oral presentations.
Are proficient in using technology.
Experience less hostility among team members
Achieve greater “buy-in.”
The most up-to-date e-mail and voice mail systems.
Understanding, commitment, and trust.
Excellent payroll and benefit packages.
Human resources and legal support program.
A self-directed team requires a manager’s approval for decisions.
The members of a self-directed team cannot hire, fire, and discipline their own members.
A self-directed team is least effective in solving problems that require people with different skills to work together.
The members of self-directed team are able to complete jobs on their own with little or no supervision.
Efficient teams should try to work through the first stages of team development as quickly as possible.
During the norming stage, formal leadership is usually unnecessary since most team members willingly take on leadership functions.
Effective team leaders should define the roles and responsibilities of their group members.
The team leader is expected to dictate the group’s direction when conflict arises.
Group relationship role.
Group task role.
None of the above.
None of the above.
Conflict is a normal part of every workplace and every team.
Even when managed properly, conflict decreases group cohesiveness and increases tensions
Conflict should be avoided because it destroys morale and reduces productivity.
Conflict is always negative.
Joe is a weak team leader.
Amy’s team is composed of individuals from several different countries.
Wendy’s team has set specific procedures for evaluating information before making a decision.
Team leader Ray is pushing his group to make a quick decision.
Show a concern for the relationship
Look for common ground
Understand the other’s point of view
Authority rule with discussion
Be as homogeneous as possible.
Encourage tactful, constructive disagreement.
Encourage person-oriented confrontation.
Be composed of at least ten or more members.
Effective teams are able to communicate effectively.
Effective teams are composed of a diverse group of people.
Effective teams are able to agree on the group’s purpose.
Effective teams are able to avoid conflict.
One team member should always fill the role of leader.
Leadership should rotate to those with the appropriate expertise at a particular time.
Teams should always have a formal leadership structure.
Each person on a team should serve as leader for a portion of a project.
Decide whether the team will be governed by consensus, by majority rule, or by some other method.
Establish the specific purpose for the document or presentation.
Consider what appeals might help the document accomplish its purpose.
Decide on the final format of the document or presentation.
Organizing, writing, and revising.
Editing, rehearsing, and evaluating.
Planning the document or presentation.
For an oral presentation, several people should examine the entire presentation for consistency of design, format, and vocabulary.
For a written report, at least two people should be given responsibility for finding and correcting grammatical and mechanical errors.
For an oral presentation, schedule at least five rehearsals.
Don’t worry about smooth transitions between parts of an oral presentation.
Most people look forward to meetings.
Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills.
Because of advances in technology, the number of face-to-face business meetings is declining rapidly.
Meetings are an excellent way to communicate information that does not require immediate feedback.
Send an e-mail message to inform staff members.
Prepare an agenda and call a meeting.
Consult key people to help him decide whether to call a meeting.
None of the above
Time spent arranging it.
Cost of the paperwork that is generated.
Cost of the refreshments that are served.
Lost productivity of all the people attending.
10 or fewer
5 or fewer
30 or fewer
15 or fewer
Wait until all participants arrive before beginning the meeting.
Make all final decisions after the group discusses each issue.
Assign one attendee to take minutes and one to act as a recorder.
Do as much talking as possible to be sure all issues are covered thoroughly.
Audio conferencing, Web conferencing, screen sharing, chat servers, instant messaging, folder sharing, intranets, message boards, and e-mail are all examples of collaboration tools.
Collaboration tools are useful when members of organizations must work together to solve problems, develop products, forecast future performance, and complete other team projects.
New collaboration technologies can result in significant cost savings and greater efficiency.
Collaboration tools are useful only when team members are not in the same geographic location and must meet at a distance.