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Chapter 2 - Communicating In Small Groups And Teams

30 Questions
Communication Quizzes & Trivia

Business communication study, chapter 2

Questions and Answers
  • 1. 
    • A. 

      Collaborate in team-based written and oral presentations.

    • B. 

      Are proficient in using technology.

    • C. 

      Experience less hostility among team members

    • D. 

      Achieve greater “buy-in.”

  • 2. 
             When team members are separated by geography, time zones, and cultures, they must work especially hard to develop.
    • A. 

      The most up-to-date e-mail and voice mail systems.

    • B. 

      Understanding, commitment, and trust.

    • C. 

      Excellent payroll and benefit packages.

    • D. 

      Human resources and legal support program.

  • 3. 
              Sam is a member of the accounting department, and he and his colleagues have been assigned individual tasks by their manager. Sam and his colleagues are considered to be a
    • A. 

      Team.

    • B. 

      Group.

    • C. 

      Virtual team.

    • D. 

      Self-directed team.

  • 4. 
              Melanie is part of a team that is working to come up with a marketing plan for a new product. Team members are spread all over the country and don’t meet in person. Instead, they use software that allows them to meet at a distance to collaborate on the project. Because members use technology to stay connected, Melanie is part of a
    • A. 

      Team.

    • B. 

      Group.

    • C. 

      Virtual team.

    • D. 

      Self-directed team.

  • 5. 
    Which of the following statements most accurately describes a self-directed team?
    • A. 

      A self-directed team requires a manager’s approval for decisions.

    • B. 

      The members of a self-directed team cannot hire, fire, and discipline their own members.

    • C. 

      A self-directed team is least effective in solving problems that require people with different skills to work together.

    • D. 

      The members of self-directed team are able to complete jobs on their own with little or no supervision.

  • 6. 
    The phase of team development most likely to bring out conflict is the __________ stage.
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

  • 7. 
    In the ______ phase of team development, tension subsides, roles clarify and information begins to flow between members. 
    • A. 

      Forming

    • B. 

      Storming

    • C. 

      Norming

    • D. 

      Performing

  • 8. 
    Select the most accurate statement.
    • A. 

      Efficient teams should try to work through the first stages of team development as quickly as possible.

    • B. 

      During the norming stage, formal leadership is usually unnecessary since most team members willingly take on leadership functions.

    • C. 

      Effective team leaders should define the roles and responsibilities of their group members.

    • D. 

      The team leader is expected to dictate the group’s direction when conflict arises.

  • 9. 
    Someone who defines problems, sets rules, and contributes ideas during a meeting is performing a(n)
    • A. 

      Group relationship role.

    • B. 

      Dysfunctional role.

    • C. 

      Affective role.

    • D. 

      Group task role.

  • 10. 
    During a meeting with her team members, Ayda, says, "Amy, what do you think about the suggested change in procedures?" Ayda is performing which of the following group roles?
    • A. 

      Relationship

    • B. 

      Task

    • C. 

      Affective

    • D. 

      Dysfunctional

  • 11. 
    When a team member works to help the group meets its goals, that team member is performing a 
    • A. 

      Dysfunctional role.

    • B. 

      Relationship role.

    • C. 

      Task role.

    • D. 

      None of the above.

  • 12. 
    Group members are engaged in a heated discussion about a controversial plan. Donald tries to ease the group's tension by telling an appropriate joke. Donald is performing a 
    • A. 

      Relationship role.

    • B. 

      Task role.

    • C. 

      Dysfunctional role.

    • D. 

      None of the above.

  • 13. 
    During a team meeting, Ben constantly interrupts with inappropriate jokes and comments. Ben is performing which of the following roles?
    • A. 

      Task

    • B. 

      Dysfunctional

    • C. 

      Relationship

    • D. 

      Affective

  • 14. 
    Which of the following statements about conflicts is most accurate?
    • A. 

      Conflict is a normal part of every workplace and every team.

    • B. 

      Even when managed properly, conflict decreases group cohesiveness and increases tensions

    • C. 

      Conflict should be avoided because it destroys morale and reduces productivity.

    • D. 

      Conflict is always negative.

  • 15. 
    Which of the following situations may cause a team to fall victim to groupthink?
    • A. 

      Joe is a weak team leader.

    • B. 

      Amy’s team is composed of individuals from several different countries.

    • C. 

      Wendy’s team has set specific procedures for evaluating information before making a decision.

    • D. 

      Team leader Ray is pushing his group to make a quick decision.

  • 16. 
    When trying to resolve conflict during a meeting, what is the first thing you should do?
    • A. 

      Show a concern for the relationship

    • B. 

      Look for common ground

    • C. 

      Listen

    • D. 

      Understand the other’s point of view

  • 17. 
    Which of the following is NOT a method of decision making used by teams?
    • A. 

      Minority

    • B. 

      Consensus

    • C. 

      Authority rule with discussion

    • D. 

      Summation

  • 18. 
    Wayne is putting together a team for a new project. The team should 
    • A. 

      Be as homogeneous as possible.

    • B. 

      Encourage tactful, constructive disagreement.

    • C. 

      Encourage person-oriented confrontation.

    • D. 

      Be composed of at least ten or more members.

  • 19. 
    Which of the following is NOT a characteristic of effective teams?
    • A. 

      Effective teams are able to communicate effectively.

    • B. 

      Effective teams are composed of a diverse group of people.

    • C. 

      Effective teams are able to agree on the group’s purpose.

    • D. 

      Effective teams are able to avoid conflict.

  • 20. 
    Which statement most accurately describes the leadership of a team?
    • A. 

      One team member should always fill the role of leader.

    • B. 

      Leadership should rotate to those with the appropriate expertise at a particular time.

    • C. 

      Teams should always have a formal leadership structure.

    • D. 

      Each person on a team should serve as leader for a portion of a project.

  • 21. 
    Prior tackling a writing project, a team should
    • A. 

      Decide whether the team will be governed by consensus, by majority rule, or by some other method.

    • B. 

      Establish the specific purpose for the document or presentation.

    • C. 

      Consider what appeals might help the document accomplish its purpose.

    • D. 

      Decide on the final format of the document or presentation.

  • 22. 
    Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while
    • A. 

      Collecting information.

    • B. 

      Organizing, writing, and revising.

    • C. 

      Editing, rehearsing, and evaluating.

    • D. 

      Planning the document or presentation.

  • 23. 
    Select the most accurate statement 
    • A. 

      For an oral presentation, several people should examine the entire presentation for consistency of design, format, and vocabulary.

    • B. 

      For a written report, at least two people should be given responsibility for finding and correcting grammatical and mechanical errors.

    • C. 

      For an oral presentation, schedule at least five rehearsals.

    • D. 

      Don’t worry about smooth transitions between parts of an oral presentation.

  • 24. 
    Select the most accurate statement
    • A. 

      Most people look forward to meetings.

    • B. 

      Meetings should be viewed as opportunities to demonstrate leadership, communication, and problem-solving skills.

    • C. 

      Because of advances in technology, the number of face-to-face business meetings is declining rapidly.

    • D. 

      Meetings are an excellent way to communicate information that does not require immediate feedback.

  • 25. 
    Matt's company has made two changes in its procedures for ordering supplies. As manager, he should
    • A. 

      Send an e-mail message to inform staff members.

    • B. 

      Prepare an agenda and call a meeting.

    • C. 

      Consult key people to help him decide whether to call a meeting.

    • D. 

      None of the above

  • 26. 
    The real expense of a meeting is the 
    • A. 

      Time spent arranging it.

    • B. 

      Cost of the paperwork that is generated.

    • C. 

      Cost of the refreshments that are served.

    • D. 

      Lost productivity of all the people attending.

  • 27. 
    Chris is calling a meeting to decide whether to change advertising agencies. Chris should invite ________ participants.
    • A. 

      10 or fewer

    • B. 

      5 or fewer

    • C. 

      30 or fewer

    • D. 

      15 or fewer

  • 28. 
    To conduct an effective and efficient meeting, Jeff should 
    • A. 

      Wait until all participants arrive before beginning the meeting.

    • B. 

      Make all final decisions after the group discusses each issue.

    • C. 

      Assign one attendee to take minutes and one to act as a recorder.

    • D. 

      Do as much talking as possible to be sure all issues are covered thoroughly.

  • 29. 
    Which of the following statements about collaboration tools is LEAST accurate?
    • A. 

      Audio conferencing, Web conferencing, screen sharing, chat servers, instant messaging, folder sharing, intranets, message boards, and e-mail are all examples of collaboration tools.

    • B. 

      Collaboration tools are useful when members of organizations must work together to solve problems, develop products, forecast future performance, and complete other team projects.

    • C. 

      New collaboration technologies can result in significant cost savings and greater efficiency.

    • D. 

      Collaboration tools are useful only when team members are not in the same geographic location and must meet at a distance.

  • 30. 
    Collaboration tools help teams with three important functions: meeting facilitation, project management, and 
    • A. 

      Preparing agendas.

    • B. 

      Solving conflict.

    • C. 

      Decision support

    • D. 

      Recording minutes