C3 - Chccom005 Communicate And Work In Health
(122).webp "C3 - Chccom005 Communicate And Work In Health - Quiz")
Please select the best answer for the following questions. You may refer to your CHCCOM005 Communicate and work in health or community services Learner Guide during the quiz.
100% score is required.
Accordingly to the Assessment Guidelines for TAFE NSW 'a student responsibility is do all assessment tasks and examinations honestly and not engage in plagiarism, collusion or cheating.' You may attempt this quiz more than once, and you are welcome to contact your teacher if you have any questions.
Good Luck!
- 1.
Laws tell us how we must work?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Laws are regulations and rules that are enforced by governing bodies to maintain order and ensure that individuals and organizations behave in a certain way. They provide guidelines and restrictions on how we should work and conduct ourselves within society. Therefore, it is true that laws tell us how we must work.Rate this question:
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- 2.
Ethics are_____________?
- A.
Laws that tell us how we must work
- B.
A set of moral principles and values
- C.
Rules that regulate are services
- D.
Regulations that relate to client care
Correct Answer
B. A set of moral principles and valuesExplanation
Ethics refer to a set of moral principles and values that guide individuals and organizations in making decisions and determining what is right or wrong. These principles and values shape our behavior and help us differentiate between acceptable and unacceptable actions. Ethical standards provide a framework for professionals to ensure they act in the best interest of their clients, maintain trust, and uphold integrity. They go beyond legal regulations and emphasize the importance of doing what is morally right, even when there may not be specific laws governing a particular situation.Rate this question:
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- 3.
A ________ is a set of moral principles and practice standards that a profession uses to guide practice.
- A.
Health Practitioner Regulation National Law
- B.
Moral Principles Act
- C.
Work Health & Safety Act
- D.
Code of Ethics
Correct Answer
D. Code of EthicsExplanation
A code of ethics is a set of moral principles and practice standards that a profession uses to guide practice. It provides a framework for professionals to make ethical decisions and ensures that their actions align with the values and principles of their profession. The other options listed, such as the Health Practitioner Regulation National Law, Moral Principles Act, and Work Health & Safety Act, may be relevant in specific contexts but do not encompass the broader set of moral principles and practice standards that a code of ethics provides.Rate this question:
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- 4.
Tick the following professional standards that apply to all businesses (more than one tick permitted)
- A.
Being tall
- B.
Loyalty
- C.
Confidentiality
- D.
Honesty
- E.
Speaking English
- F.
Discretion and tact
- G.
Punctuality
- H.
Courtesy
- I.
Dependability
Correct Answer(s)
B. Loyalty
C. Confidentiality
D. Honesty
F. Discretion and tact
G. Punctuality
H. Courtesy
I. DependabilityExplanation
Standards that apply to all businesses include: Confidentiality, discretion and tact, punctuality, courtesy, dependability, honesty and loyaltyRate this question:
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- 5.
Duty of care refers to the obligation to take responsible care to avoid injury to a person who, it can be reasonably foreseen, might be injured by an act or omission.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Duty of care is a legal concept that requires individuals or organizations to take reasonable precautions to prevent harm or injury to others. It means that if there is a foreseeable risk of harm, one has a duty to take reasonable steps to prevent that harm from occurring. Therefore, the statement that duty of care refers to the obligation to take responsible care to avoid injury to a person who, it can be reasonably foreseen, might be injured by an act or omission is true.Rate this question:
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- 6.
Duty of Care is relevant to the workplace only.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Duty of care is relevant to all aspects of life, not just community supportRate this question:
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- 7.
If you witness another worker behaving unethically, it is best to ignore it as not to get into trouble.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
When you recognise another worker as behaving unethically, it is appropriate to discuss this
with the worker directly. If that is not successful, you may need to report the unethical conduct
to someone in higher authority, such as a supervisor, coordinator or director. This can
be a very difficult situation, especially if it involves another team member or a colleague
whom you respect.Rate this question:
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- 8.
Which of the following statement is incorrect in relation to 'Client's rights'?
- A.
Client's have no rights
- B.
Client's have the right of informed consent
- C.
Client's have the right of confidentiality
- D.
Client's have the right to be accepted
Correct Answer
A. Client's have no rightsExplanation
The given correct answer states that clients have no rights. However, this statement is incorrect. Clients do have rights, including the right of informed consent, the right of confidentiality, and the right to be accepted. These rights are important in maintaining ethical and professional standards in client-counselor relationships.Rate this question:
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- 9.
Discrimination occurs only if the person you are discriminating against has overheard you
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Discrimination can be direct or indirect.Rate this question:
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- 10.
Which is not an employer's responsibility?
- A.
The employer is obligated have to make work available to the dental assistant
- B.
The employer must continue to pay the dental assistant’s wage even if no work is available
- C.
The employer will expect the dental assistant to carry out any duties not related to his/her position
- D.
The employer must develop and implement WHS practices and disseminate information to staff.
Correct Answer
C. The employer will expect the dental assistant to carry out any duties not related to his/her positionExplanation
the employer should not expect the dental assistant to carry out any duties not related to
his/her position.Rate this question:
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- 11.
Which is not an employee's responsibility?
- A.
Arrive at work when it best suits the employee
- B.
Be ready and willing to work if work is available
- C.
Carry out duties in a competent and careful manner
- D.
Inform the employer of any matters that affect the smooth running of the practice
Correct Answer
A. Arrive at work when it best suits the employeeExplanation
Arrive at work on time and work the agreed number of hoursRate this question:
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- 12.
As an employee, you are protected from the following, except?
- A.
Annual raise in salary
- B.
Unfair dismissal
- C.
Sexual harassment
- D.
The right to a safe and pleasant working environment.
Correct Answer
A. Annual raise in salaryExplanation
As an employee, you are protected by legislative awards and conditions.Rate this question:
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- 13.
All of the following statements are true relating to communication, except?
- A.
Communication skills can not be learned or improved
- B.
Communication can be broadly defined as the sending or receiving of messages containing meaning
- C.
Communication can be either written, verbal or non-verbal
- D.
People with effective communication skills tend to do well in life
Correct Answer
A. Communication skills can not be learned or improvedExplanation
Good communication skills are a bit like physical exercise. Even the most unfit among us can improve our physical abilities with some learning and practice. Good communication skills don't just happen. Effective communicators are aware of the skills they use and work at improving them.Rate this question:
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- 14.
A person is born with either good communication or poor communication skills.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Good communication skills are a bit like physical exercise. Even the most unfit among us can
improve our physical abilities with some learning and practice.Rate this question:
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- 15.
Which non-verbal image is most likely communicating the emotion 'anger'?
- A.
- B.
- C.
- D.
Correct Answer
A.Explanation
These images represent the non-verbal communication of happy, sad, concerned and angerRate this question:
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- 16.
Tick the following ways to show a person that you are listening (more than one tick permitted)
- A.
Remove physical barriers
- B.
Be on the same eye level as your client
- C.
Be aware of personal space and face the client
- D.
Use eye contact in a culturally appropriate way
- E.
Maintain an open, relaxed body posture
- F.
Communicate with warmth and empathy
- G.
Use silence positively
- H.
Talk on a telephone while they are speaking
- I.
Look beyond a person to what is behind them
- J.
Rolling your eyes
Correct Answer(s)
A. Remove physical barriers
B. Be on the same eye level as your client
C. Be aware of personal space and face the client
D. Use eye contact in a culturally appropriate way
E. Maintain an open, relaxed body posture
F. Communicate with warmth and empathy
G. Use silence positivelyExplanation
The answer suggests that to show a person that you are listening, it is important to remove physical barriers, such as objects or furniture that may create a barrier between you and the person you are listening to. Being on the same eye level as your client helps to establish a sense of equality and respect. Being aware of personal space and facing the client shows that you are engaged and interested in what they have to say. Using eye contact in a culturally appropriate way demonstrates attentiveness. Maintaining an open, relaxed body posture conveys a welcoming and receptive attitude. Communicating with warmth and empathy helps to create a supportive and understanding environment. Using silence positively allows the person to express themselves fully without interruption.Rate this question:
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- 17.
Listening and active listening are the same.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Active listening is the process by which the dental assistant hears what a person has to say
and lets them know that they are hearing what is being said.Rate this question:
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- 18.
Reflective listening means listening to the meaning of the other person’s verbal and nonverbal communication and responding in a way that promotes further exploration of his/her feelings and what is being said.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Reflective listening is a communication technique where the listener not only hears the words being spoken but also pays attention to the underlying meaning and emotions behind those words. By responding in a way that encourages the speaker to delve deeper into their thoughts and feelings, reflective listening promotes a more open and meaningful conversation. Therefore, the statement that reflective listening involves listening to the meaning of the other person's communication and responding in a way that encourages further exploration is true.Rate this question:
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- 19.
The following statement is an example of an open question:"Does this hurt?"
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Open questions encourage the exploration of thoughts and feelings as they ask the talker to
describe something in their own words. They are great to use when you want the other person
to expand on the topic or issue they are talking about.Rate this question:
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- 20.
Empathy is sensing another’s feelings and attitudes as if we are experiencing them ourselves.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Empathy refers to the ability to understand and share the feelings of others. It involves putting ourselves in someone else's shoes and experiencing their emotions and attitudes as if they were our own. This allows us to connect with others on a deeper level and show understanding and support. Therefore, the statement that empathy is sensing another's feelings and attitudes as if we are experiencing them ourselves is true.Rate this question:
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- 21.
Only speak to family member regarding matters related to clients or their treatment with third parties, at work or outside of the workplace
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
There should be no discussion of any matters related to clients or their treatment with third parties, at work or outside of the workplaceRate this question:
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- 22.
All written documents relating to clients should be so controlled that the information they contain is not seen by unauthorised people
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
The statement is true because it is important to maintain confidentiality and protect sensitive information about clients. By controlling access to written documents, unauthorized individuals are prevented from viewing the information. This ensures the privacy and security of client data, which is crucial in maintaining trust and adhering to legal and ethical standards.Rate this question:
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- 23.
Marking a client’s treatment card with large red letters is allowed.
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Do not mark the client’s treatment card with large red letters that could reveal informationRate this question:
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- 24.
All of the following statements are true in relation to gathering confidential information, except?
- A.
Explain why you need the information
- B.
Provide information on how the information is kept safe
- C.
Provide information on how they can see the information
- D.
Explain that once information is received, it can then be shared
Correct Answer
D. Explain that once information is received, it can then be sharedExplanation
Because the client owns this information, the client alone can give permission for information
to be released to other people.Rate this question:
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- 25.
A client's permission for information to be released to other people is known as_________?
- A.
Patient consent
- B.
Information consent
- C.
Client privilege
- D.
Patient approval
Correct Answer
A. Patient consentExplanation
Because the client owns this information, the client alone can give permission for information
to be released to other people. This permission is known as patient consent or informed consent.Rate this question:
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- 26.
You need to listen carefully when you are given instructions at work. One way to improve your listening skills is to listen for _______?
- A.
Specific information
- B.
Other people to begin the task
- C.
Employer to demonstrate
- D.
An email outlining the instructions
Correct Answer
A. Specific informationExplanation
You need to listen carefully when you are given instructions at work. One way to improve your listening skills is to listen for specific information, such as:
How many tasks you need to complete
What order you should do the tasks in
How long the tasks should take
If you need to take any records
What equipment you needÂRate this question:
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- 27.
Tick all of the following methods for improving communication within the workplace (more than one tick permitted)
- A.
Listening for specific information
- B.
Giving feedback
- C.
Asking questions
- D.
Taking notes
- E.
Understanding spoken procedures
- F.
Follow written notices and instructions
- G.
Not reading office notices posted on the noticeboard
- H.
Absent from work meetings
Correct Answer(s)
A. Listening for specific information
B. Giving feedback
C. Asking questions
D. Taking notes
E. Understanding spoken procedures
F. Follow written notices and instructionsExplanation
The correct answer is a combination of methods that can improve communication within the workplace. Listening for specific information helps to ensure that important details are not missed. Giving feedback allows for open and constructive communication between team members. Asking questions promotes clarity and understanding. Taking notes helps to retain information and refer back to it later. Understanding spoken procedures ensures that instructions are followed correctly. Following written notices and instructions demonstrates a commitment to effective communication.Rate this question:
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- 28.
The way people communicate at work will depend on many different things, except?
- A.
Being able to hear
- B.
Specific audience/s and/or participants in each communication
- C.
Various cultures and norms of the staff, clients and customers
- D.
The time available for each communication
Correct Answer
A. Being able to hearExplanation
The way people communicate at work will depend on many different things such as the specific audience and participants in each communication, various cultures and norms of the staff, clients, and customers, and the time available for each communication. However, being able to hear is not a factor that determines how people communicate at work.Rate this question:
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- 29.
Workplace culture includes all of the following, except?
- A.
A dental surgery with only one dental chair
- B.
Type and standard of dress
- C.
Standard of language and level of politeness
- D.
Level of commitment to the customer
Correct Answer
A. A dental surgery with only one dental chairExplanation
Workplace culture refers to the shared values, beliefs, attitudes, and behaviors that characterize an organization. It encompasses various aspects such as the type and standard of dress, the standard of language and level of politeness, and the level of commitment to the customer. However, the number of dental chairs in a dental surgery does not directly contribute to workplace culture. It is more related to the physical infrastructure and resources of the workplace rather than the cultural aspects.Rate this question:
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- 30.
Tick all that apply to prevent conflict with a difficult or abusive client (more than one tick permitted)
- A.
Keep the counter clear
- B.
Stand up and remaining mobile
- C.
Support other staff
- D.
Avoid turning your back
- E.
Keep an eye on the client’s actions whilst carrying out your duties
- F.
Explain documents to the client by outlining or circling appropriate sections
- G.
Activate your duress alarm if available or dial 000.
- H.
Raise your voice so you may be better heard
Correct Answer(s)
A. Keep the counter clear
B. Stand up and remaining mobile
C. Support other staff
D. Avoid turning your back
E. Keep an eye on the client’s actions whilst carrying out your duties
F. Explain documents to the client by outlining or circling appropriate sections
G. Activate your duress alarm if available or dial 000.Explanation
To prevent conflict with a difficult or abusive client, it is important to keep the counter clear, stand up and remain mobile, support other staff, avoid turning your back, keep an eye on the client's actions while carrying out your duties, explain documents to the client by outlining or circling appropriate sections, and activate your duress alarm if available or dial 000. These actions help maintain a safe and secure environment, ensure effective communication, and provide necessary support to both staff and clients in difficult situations.Rate this question:
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- 31.
The following are skills in conflict resolution, except?
- A.
Laughing out loud
- B.
Expressing empathy
- C.
Expressing warmth
- D.
Showing respect
Correct Answer
A. Laughing out loudExplanation
The skills listed in the question are all related to conflict resolution, except for "laughing out loud." While expressing empathy, warmth, and showing respect are all important in resolving conflicts, laughing out loud may not be appropriate in certain conflict situations as it can be seen as insensitive or dismissive. Conflict resolution typically involves serious and respectful communication, so laughing out loud may hinder the resolution process rather than help it.Rate this question:
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- 32.
Being a health professional, it is important that you project an efficient and professional image in everything you do.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
As a health professional, projecting an efficient and professional image is crucial because it instills trust in patients and colleagues. This image reflects your competence, dedication, and commitment to providing quality care. It involves maintaining a neat and tidy appearance, adhering to professional standards and guidelines, communicating effectively, and demonstrating empathy and respect towards patients. By projecting an efficient and professional image, you create a positive and professional environment that enhances patient satisfaction and facilitates effective teamwork.Rate this question:
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- 33.
It is a good idea to have a checklist of tasks for the beginning of each day.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
A checklist for the beginning of each day may include the following tasks: Turn on all switches, Turn on gas and water outlets, Turn off answering machine, Check water levels in the autoclaveRate this question:
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- 34.
Clients need to be at the centre of care before, during and after treatment
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
This statement emphasizes the importance of placing clients at the core of their healthcare journey. It implies that clients should be the primary focus of care, not only during treatment but also before and after. This approach ensures that their needs, preferences, and overall well-being are prioritized throughout the entire healthcare process. By putting clients at the centre, healthcare providers can deliver more patient-centered care, enhance satisfaction, and ultimately improve outcomes.Rate this question:
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- 35.
A client-centred approach includes all of the following, except?
- A.
Sharing information about a procedure, after it was performed
- B.
Using active listening skills to ensure effective customer service
- C.
Providing them with full information and discussing it with them at the relevant time
- D.
Being respectful of their cultural and religious differences
- E.
Adapting services to their age and special needs
Correct Answer
A. Sharing information about a procedure, after it was performedExplanation
Client-centred approach is achieved when you seek permission to treat and work with them, prior to a procedure being performedRate this question:
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- 36.
All of the following are benefits of involving clients in decision-making, except?
- A.
Less expensive
- B.
Obtain their consent
- C.
Increase their understanding of the treatment
- D.
Reduce conflict
Correct Answer
A. Less expensiveExplanation
When you involve clients in decision-making, you obtain their consent, increase their understanding of the treatment, and reduce conflictRate this question:
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- 37.
Tick all of those issues within the health environment that require mandatory notification and reporting (more than one tick permitted)
- A.
Protection of children
- B.
Protection of others identified as being at risk
- C.
Any of your own organisation’s policies that require reporting
- D.
Protection of animals
Correct Answer(s)
A. Protection of children
B. Protection of others identified as being at risk
C. Any of your own organisation’s policies that require reportingExplanation
The issues within the health environment that require mandatory notification and reporting include the protection of children, the protection of others identified as being at risk, and any of your own organization's policies that require reporting. These issues are important to ensure the safety and well-being of vulnerable individuals and to comply with organizational policies and regulations. Additionally, reporting is necessary to address any potential risks or harm and to take appropriate actions for protection.Rate this question:
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- 38.
A sense of belonging is not required for individuals to feel respected and valued
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Without this sense of belonging, it is difficult for individuals to feel respected and valuedRate this question:
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- 39.
Community services organisations are composed of people who are diverse in many ways
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Community services organisations are composed of people who are diverse in many ways. This means that these organizations consist of individuals from different backgrounds, cultures, ethnicities, and experiences. The diversity within these organizations allows for a broader range of perspectives and ideas, which can lead to more innovative and effective solutions to community issues. Additionally, diversity promotes inclusivity and ensures that the needs and concerns of various populations are represented and addressed. Therefore, it is true that community services organisations are composed of diverse individuals.Rate this question:
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- 40.
It is not important to be aware of these various organisations in the health care system in which you work
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
It is important to be aware of these various organisations in the health care system in which you workRate this question:
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- 41.
Tick those other health organisations that you may work with (more than one tick permitted)
- A.
Dental specialists
- B.
General practitioners
- C.
Chiropractors
- D.
Speech pathologists
- E.
Health insurance providers
- F.
Medicare
- G.
Community health centres
- H.
Green grocers
- I.
Health fitness clubs
Correct Answer(s)
A. Dental specialists
B. General practitioners
C. Chiropractors
D. Speech pathologists
E. Health insurance providers
F. Medicare
G. Community health centresExplanation
This question is asking the respondent to select the health organizations they may work with. The correct answer includes dental specialists, general practitioners, chiropractors, speech pathologists, health insurance providers, Medicare, and community health centers. These organizations are commonly involved in providing healthcare services and working collaboratively with other healthcare professionals.Rate this question:
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- 42.
Tick all of the following examples of written communication (more than one answer may apply)
- A.
Smirk
- B.
SMS
- C.
Emails
- D.
Logbook
- E.
Smile
- F.
Telephone messages
- G.
Workplace documents
- H.
Diagrams
- I.
Graphs
- J.
Posters
Correct Answer(s)
B. SMS
C. Emails
D. Logbook
F. Telephone messages
G. Workplace documents
H. Diagrams
I. Graphs
J. PostersExplanation
The examples of written communication listed in the answer include SMS, Emails, Logbook, Telephone messages, workplace documents, diagrams, graphs, and posters. These forms of communication involve the use of written language or visual aids to convey information, ideas, or messages. They are all tangible and can be referenced or shared with others.Rate this question:
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- 43.
True or falseCommunication is not an integral part of sterilisation services?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Communication is an integral part of sterilisation services?Rate this question:
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- 44.
Which of the following sentences uses Inclusive language?
- A.
How can we help you?
- B.
Are you ok?
- C.
How can I help you?
- D.
Sounds like you have a problem.
Correct Answer
A. How can we help you?Explanation
Inclusive language uses words such as we or our to identify that you are on the same side as the client.Rate this question:
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- 45.
All persons in Australian speaks the English language?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
Australia has diverse cultural population.Rate this question:
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- 46.
True or false?Interrupting a story to tell theirs, is a listener's barrier to effective communication.
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Interrupting a story to tell their own is a listener's barrier to effective communication because it hinders the flow of the speaker's narrative and shows a lack of active listening. When someone interrupts to interject their own story, they divert the attention away from the speaker and shift the focus onto themselves. This can lead to misunderstandings and a breakdown in communication, as the speaker may feel unheard or disregarded. By interrupting, the listener fails to fully engage with the speaker's message and inhibits effective communication.Rate this question:
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- 47.
When entering information it needs to be recorded legibly and has to be written down in black ink.
- A.
The first statement is true and the second statement is false
- B.
The first statement is false and the second statement is true
- C.
Both statements are false
- D.
Both statements are true
Correct Answer
A. The first statement is true and the second statement is falseExplanation
When entering information it needs to be recorded legibly and has to be recorded as described in the policies and procedures, ie: entered in the computer, red texter, etc.Rate this question:
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- 48.
True or false?Asking open ended questions may ensure information is understood?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Asking open-ended questions allows for a more comprehensive and detailed response from the person being asked. It encourages them to provide more information and elaborate on their thoughts, ensuring a better understanding of the information being conveyed. Therefore, the statement that asking open-ended questions may ensure information is understood is true.Rate this question:
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- 49.
If you are unsure of how to carry out a task, the best thing to do is to?
- A.
Ask a supervisor
- B.
Ask a co-worker
- C.
Ask a client
- D.
Take a guess
Correct Answer
A. Ask a supervisorExplanation
Always ask a supervisor if you are unsure of a task or have a questionRate this question:
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- 50.
Tick all of the responsibilities of a team member. (possibly more than one answer)
- A.
To listen
- B.
Ask clarification if needed
- C.
Agree to timeframes
- D.
Speak loudly so that you may be heard
Correct Answer(s)
A. To listen
B. Ask clarification if needed
C. Agree to timeframesExplanation
A team member has the responsibility to listen actively and attentively to ensure effective communication within the team. Asking for clarification when needed is also important to avoid misunderstandings and ensure everyone is on the same page. Additionally, agreeing to timeframes demonstrates commitment and accountability towards the team's goals and deadlines. Speaking loudly is not necessarily a responsibility of a team member, as effective communication can be achieved through clear and concise speech, regardless of volume.Rate this question:
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Jan 03, 2024Quiz Edited by
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Feb 22, 2016Quiz Created by
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