C3 - Chccom005 Communicate And Work In Health

69 Questions | Total Attempts: 897

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C3 - Chccom005 Communicate And Work In Health

Please select the best answer for the following questions. You may refer to your CHCCOM005 Communicate and work in health or community services Learner Guide during the quiz. 100% score is required. Accordingly to the Assessment Guidelines for TAFE NSW 'a student responsibility is do all assessment tasks and examinations honestly and not engage in plagiarism, collusion or cheating. ' You may attempt this quiz more than once, and you are welcome to contact your teacher if you have any questions. Good Luck!


Questions and Answers
  • 1. 
    True or falseCommunication is not an integral part of sterilisation services?
    • A. 

      True

    • B. 

      False

  • 2. 
    Tick all of the following examples of written communication (more than one answer may apply)
    • A. 

      Smirk

    • B. 

      SMS

    • C. 

      Emails

    • D. 

      Logbook

    • E. 

      Smile

    • F. 

      Telephone messages

    • G. 

      Workplace documents

    • H. 

      Diagrams

    • I. 

      Graphs

    • J. 

      Posters

  • 3. 
    Empathy is sensing another’s feelings and attitudes as if we are experiencing them ourselves.
    • A. 

      True

    • B. 

      False

  • 4. 
    True or false?Interrupting a story to tell theirs, is a listener's barrier to effective communication.
    • A. 

      True

    • B. 

      False

  • 5. 
    All persons in Australian speaks the English language?
    • A. 

      True

    • B. 

      False

  • 6. 
    Which of the following sentences uses Inclusive language?
    • A. 

      How can we help you?

    • B. 

      Are you ok?

    • C. 

      How can I help you?

    • D. 

      Sounds like you have a problem.

  • 7. 
    Which non-verbal image is most likely communicating the emotion 'anger'?
    • A. 

    • B. 

    • C. 

    • D. 

  • 8. 
    All of the following statements are true relating to communication, except?
    • A. 

      Communication skills can not be learned or improved

    • B. 

      Communication can be broadly defined as the sending or receiving of messages containing meaning

    • C. 

      Communication can be either written, verbal or non-verbal

    • D. 

      People with effective communication skills tend to do well in life

  • 9. 
    Tick the following ways to show a person that you are listening (more than one tick permitted)
    • A. 

      Remove physical barriers

    • B. 

      Be on the same eye level as your client

    • C. 

      Be aware of personal space and face the client

    • D. 

      Use eye contact in a culturally appropriate way

    • E. 

      Maintain an open, relaxed body posture

    • F. 

      Communicate with warmth and empathy

    • G. 

      Use silence positively

    • H. 

      Talk on a telephone while they are speaking

    • I. 

      Look beyond a person to what is behind them

    • J. 

      Rolling your eyes

  • 10. 
    Reflective listening means listening to the meaning of the other person’s verbal and nonverbal communication and responding in a way that promotes further exploration of his/her feelings and what is being said.
    • A. 

      True

    • B. 

      False

  • 11. 
    Listening and active listening are the same.
    • A. 

      True

    • B. 

      False

  • 12. 
    The following statement is an example of an open question:"Does this hurt?"
    • A. 

      True

    • B. 

      False

  • 13. 
    You need to listen carefully when you are given instructions at work. One way to improve your listening skills is to listen for _______?
    • A. 

      Specific information

    • B. 

      Other people to begin the task

    • C. 

      Employer to demonstrate

    • D. 

      An email outlining the instructions

  • 14. 
    True or false?Asking open ended questions may ensure information is understood?
    • A. 

      True

    • B. 

      False

  • 15. 
    If you are unsure of how to carry out a task, the best thing to do is to?
    • A. 

      Ask a supervisor

    • B. 

      Ask a co-worker

    • C. 

      Ask a client

    • D. 

      Take a guess

  • 16. 
    Only speak to family member regarding matters related to clients or their treatment with third parties, at work or outside of the workplace
    • A. 

      True

    • B. 

      False

  • 17. 
    Marking a client’s treatment card with large red letters is allowed.
    • A. 

      True

    • B. 

      False

  • 18. 
    All of the following are benefits of involving clients in decision-making, except?
    • A. 

      Less expensive

    • B. 

      Obtain their consent

    • C. 

      Increase their understanding of the treatment

    • D. 

      Reduce conflict

  • 19. 
    A client-centred approach includes all of the following, except?
    • A. 

      Sharing information about a procedure, after it was performed

    • B. 

      Using active listening skills to ensure effective customer service

    • C. 

      Providing them with full information and discussing it with them at the relevant time

    • D. 

      Being respectful of their cultural and religious differences

    • E. 

      Adapting services to their age and special needs

  • 20. 
    Clients need to be at the centre of care before, during and after treatment
    • A. 

      True

    • B. 

      False

  • 21. 
    A person is born with either good communication or poor communication skills.
    • A. 

      True

    • B. 

      False

  • 22. 
    A sense of belonging is not required for individuals to feel respected and valued
    • A. 

      True

    • B. 

      False

  • 23. 
    Tick those other health organisations that you may work with (more than one tick permitted)
    • A. 

      Dental specialists

    • B. 

      General practitioners

    • C. 

      Chiropractors

    • D. 

      Speech pathologists

    • E. 

      Health insurance providers

    • F. 

      Medicare

    • G. 

      Community health centres

    • H. 

      Green grocers

    • I. 

      Health fitness clubs

  • 24. 
    It is not important to be aware of these various organisations in the health care system in which you work
    • A. 

      True

    • B. 

      False

  • 25. 
    Community services organisations are composed of people who are diverse in many ways
    • A. 

      True

    • B. 

      False

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