C3 - Chccom005 Communicate And Work In Health

69 Questions | Total Attempts: 914

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C3 - Chccom005 Communicate And Work In Health - Quiz

Please select the best answer for the following questions. You may refer to your CHCCOM005 Communicate and work in health or community services Learner Guide during the quiz. 100% score is required. Accordingly to the Assessment Guidelines for TAFE NSW 'a student responsibility is do all assessment tasks and examinations honestly and not engage in plagiarism, collusion or cheating. ' You may attempt this quiz more than once, and you are welcome to contact your teacher if you have any questions. Good Luck!


Questions and Answers
  • 1. 
    Laws tell us how we must work?
    • A. 

      True

    • B. 

      False

  • 2. 
    Ethics are_____________?
    • A. 

      Laws that tell us how we must work

    • B. 

      A set of moral principles and values

    • C. 

      Rules that regulate are services

    • D. 

      Regulations that relate to client care

  • 3. 
     A ________ is a set of moral principles and practice standards that a profession uses to guide practice.
    • A. 

      Health Practitioner Regulation National Law

    • B. 

      Moral Principles Act

    • C. 

      Work Health & Safety Act

    • D. 

      Code of Ethics

  • 4. 
    Tick the following professional standards that apply to all businesses (more than one tick permitted)
    • A. 

      Being tall

    • B. 

      Loyalty

    • C. 

      Confidentiality

    • D. 

      Honesty

    • E. 

      Speaking English

    • F. 

      Discretion and tact

    • G. 

      Punctuality

    • H. 

      Courtesy

    • I. 

      Dependability

  • 5. 
    Duty of care refers to the obligation to take responsible care to avoid injury to a person who, it can be reasonably foreseen, might be injured by an act or omission.
    • A. 

      True

    • B. 

      False

  • 6. 
     Duty of Care is relevant to the workplace only.
    • A. 

      True

    • B. 

      False

  • 7. 
    If you witness another worker behaving unethically, it is best to ignore it as not to get into trouble.
    • A. 

      True

    • B. 

      False

  • 8. 
    Which of the following statement is incorrect in relation to 'Client's rights'?
    • A. 

      Client's have no rights

    • B. 

      Client's have the right of informed consent

    • C. 

      Client's have the right of confidentiality

    • D. 

      Client's have the right to be accepted

  • 9. 
    Discrimination occurs only if the person you are discriminating against has overheard you
    • A. 

      True

    • B. 

      False

  • 10. 
    Which is not an employer's responsibility?
    • A. 

      The employer is obligated have to make work available to the dental assistant

    • B. 

      The employer must continue to pay the dental assistant’s wage even if no work is available

    • C. 

      The employer will expect the dental assistant to carry out any duties not related to his/her position

    • D. 

      The employer must develop and implement WHS practices and disseminate information to staff.

  • 11. 
    Which is not an employee's responsibility?
    • A. 

      Arrive at work when it best suits the employee

    • B. 

      Be ready and willing to work if work is available

    • C. 

      Carry out duties in a competent and careful manner

    • D. 

      Inform the employer of any matters that affect the smooth running of the practice

  • 12. 
    As an employee, you are protected from the following, except?
    • A. 

      Annual raise in salary

    • B. 

      Unfair dismissal

    • C. 

      Sexual harassment

    • D. 

      The right to a safe and pleasant working environment.

  • 13. 
    All of the following statements are true relating to communication, except?
    • A. 

      Communication skills can not be learned or improved

    • B. 

      Communication can be broadly defined as the sending or receiving of messages containing meaning

    • C. 

      Communication can be either written, verbal or non-verbal

    • D. 

      People with effective communication skills tend to do well in life

  • 14. 
    A person is born with either good communication or poor communication skills.
    • A. 

      True

    • B. 

      False

  • 15. 
    Which non-verbal image is most likely communicating the emotion 'anger'?
    • A. 

    • B. 

    • C. 

    • D. 

  • 16. 
    Tick the following ways to show a person that you are listening (more than one tick permitted)
    • A. 

      Remove physical barriers

    • B. 

      Be on the same eye level as your client

    • C. 

      Be aware of personal space and face the client

    • D. 

      Use eye contact in a culturally appropriate way

    • E. 

      Maintain an open, relaxed body posture

    • F. 

      Communicate with warmth and empathy

    • G. 

      Use silence positively

    • H. 

      Talk on a telephone while they are speaking

    • I. 

      Look beyond a person to what is behind them

    • J. 

      Rolling your eyes

  • 17. 
    Listening and active listening are the same.
    • A. 

      True

    • B. 

      False

  • 18. 
    Reflective listening means listening to the meaning of the other person’s verbal and nonverbal communication and responding in a way that promotes further exploration of his/her feelings and what is being said.
    • A. 

      True

    • B. 

      False

  • 19. 
    The following statement is an example of an open question:"Does this hurt?"
    • A. 

      True

    • B. 

      False

  • 20. 
    Empathy is sensing another’s feelings and attitudes as if we are experiencing them ourselves.
    • A. 

      True

    • B. 

      False

  • 21. 
    Only speak to family member regarding matters related to clients or their treatment with third parties, at work or outside of the workplace
    • A. 

      True

    • B. 

      False

  • 22. 
    All written documents relating to clients should be so controlled that the information they contain is not seen by unauthorised people
    • A. 

      True

    • B. 

      False

  • 23. 
    Marking a client’s treatment card with large red letters is allowed.
    • A. 

      True

    • B. 

      False

  • 24. 
    All of the following statements are true in relation to gathering confidential information, except?
    • A. 

      Explain why you need the information

    • B. 

      Provide information on how the information is kept safe

    • C. 

      Provide information on how they can see the information

    • D. 

      Explain that once information is received, it can then be shared

  • 25. 
    A client's permission for information to be released to other people is known as_________?
    • A. 

      Patient consent

    • B. 

      Information consent

    • C. 

      Client privilege

    • D. 

      Patient approval

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