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Customer Quizzes, Questions & Answers

Who is a customer? Do you work as a customer care professional? If so, you must know how to solve customer complaints on the spot. It is easy to answer that a customer is someone who receives a product, service, or idea obtained from a seller or supplier, usually in exchange for money. However, in business, the term customer holds greater meaning. Delve into our online customer trivia quizzes to understand customer importance in marketing and sales. Customer service is important in marketing as it inspires customer loyalty and increases business growth by making the customer satisfied.

Providing great customer service helps in generating marketing and sales opportunities. Hence, we should always treat our customers like God. Here, we have come up with informative customer trivia quizzes to test your customer service IQ. Let's begin it, then.

Top Trending Quizzes


Customer satisfaction is the backbone of any business. This customer experience quiz is aimed at providing you with valuable tips about customer experience. The quiz contains various questions like situations-based and...

Questions: 10  |  Attempts: 1739   |  Last updated: Aug 23, 2023
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    To encourage engagement, you should do the following:(Select all that apply) 
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Test your knowledge and understanding of customer centricity by giving appropriate answers to the questions asked here in this quiz. Do you know what the true meaning of customer-centricity is? It means putting the customer first...

Questions: 25  |  Attempts: 5313   |  Last updated: Aug 28, 2023
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    Customer Centricity is one of the five pillars of Direction 13-18. The key elements of Customer Centricity pillar are…….
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Soal latihan UN bahasa Inggris Kelas 3 SMK

Questions: 10  |  Attempts: 7794   |  Last updated: Mar 22, 2023
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    Clara  : what are you going to buy for mother’s birthday?Fenny: I don’t know yet, but if I went to the florist, …….. Clara  : you told me you had no money.
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Do you know who your ideal customer is? If not, this quiz can help find that. For you to be a successful salesperson, you need to understand your customers and what you want they seek to satisfy. By using the quiz below, you will...

Questions: 10  |  Attempts: 584   |  Last updated: Nov 16, 2023
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    How does the average customer you close typically approach receiving information about a product or service they're looking to purchase?
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Are you ready be assessed by your trainer? Take the quiz to find out if you are ready!

Questions: 15  |  Attempts: 720   |  Last updated: Mar 21, 2023
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    The four forms of effective communication are:
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This quiz is to test your ability to distinguish a consumer from a customer as per the provisions of the consumer protection act 1986. Customers can be classified as consumers and clients depending on the purpose for which the...

Questions: 5  |  Attempts: 7597   |  Last updated: May 5, 2023
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    Your father bought life insurance and placed you as the nominee. Due to an unfortunate incident he passed away, entitling you to claim insurance. When you approached the insurance company, they deny you the insurance based on a technical error that they claim that your father made. Since your father bought the insurance and paid the premiums himself and you are only a nominee of the insurance claim, can you approach the consumer court as a wronged consumer?
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Are you ready for some customer review quiz questions? A customer review is understood as a reflection of a customer's experience with a particular company's products or services. Customer review is a vital part of...

Questions: 18  |  Attempts: 2144   |  Last updated: Sep 1, 2023
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    A customer-based Service Level Agreement structure includes: 
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