Got Questions? We´ve Got Answers.
How does the 30-day money back guarantee work?
We are 100% committed to your satisfaction. If you cancel within 30 days of signing up, for any reason, you will not be charged anything.
Can I change plans at any time?
Yes. We will only bill you the prorated difference between the old and new plan. Just email us at firstname.lastname@example.org or just buy a new plan while you are logged into your account. Our system will make the adjustments.
Are there per-user fees?
No. The price is all-inclusive and includes unlimited quizzes, unlimited questions and unlimited quiz takers.
Can I capture information about quiz takers?
Yes. You can capture all the information you want, including email, employee ID, or any custom field you create.
Can I create branded quizzes & certificates?
Yes. You can completely customize your quizzes with your logo and colors and customize completion certificates.
Do I get notified when someone takes my quiz?
Yes. You can set your notifications based on your preference.
What types of payment do you accept?
We currently accept Visa, Mastercard and American Express. We do not accept PayPal. For purchases over $1,000, we will accept check payments for an additional processing fee of $50. Contact email@example.com if you are interested in this option.
How do I cancel my plan?
It´s simple. Just email firstname.lastname@example.org .
Can I post a quiz on my website?
Yes, you can even brand the quiz and customize the look and feel to make it blend with your site. No programming is needed - just copy & paste the code we provide.
Can I create private quizzes?
Yes, your quizzes can be public or private & secure.
Is my data safe and secure?
Yes. Our state-of-the-art computer servers are hosted at a secure location that maintains multiple power feeds, fiber links, dedicated generators, and battery backup. ProProfs product software and infrastructure is updated regularly with the latest security patches. Our network is protected by an enterprise-class firewall and all ProProfs plans include remote data back ups to keep your data safe.
How long do you store data?
If you stop your subscription, your are downgraded to the free version. Your quizzes are never deleted and you can continue to have unlimited quiz takers on our free plan. If you stop your subscription, your premium features will be disabled and any stored data (such as quiz attempts and score data) will be deleted.