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2 Crucial Reasons to Implement a Knowledge Base Today

Have you heard of knowledge base solutions? I am sure, you must have because these are the latest online assets that can help business organizations improve their work in great measure. It’s important for enterprises to try and improve their presence online. There are few solutions that can help companies provide a better service online and...
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Use of E-Learning in Hospital Training

Elearning is a convenient and flexible way of improving performance and productivity across varied industries. The benefits are innumerable. It personalizes the training experience and allows timely feedback while being cost effective at the same time. When used properly, Learning management systems are capable of helping the hospital staff to enhance their learning without hampering...
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Top 10 Live Chat Etiquettes​ to Boost Customer Satisfaction

Why do people love certain brands? A lot of the times it has something to do with the friendliness of their customer services department. Delighted customers, who receive consistent and satisfying customer service, are always a big asset for any business as they often turn out to be the evangelists for the brand. One of...
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How to Measure the Success of Live Chat Software

It has been observed that the modern consumer is not just elusive and demanding but also tech-savvy. This is one of the reasons why the new age customers find live chat support as an effective medium of communicating with businesses, brands, and organizations. A report by Forrester states that the online chat adoption among customers...
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5 Project Management Methodologies for Startup Businesses

A misconception that most people seem to have about startups is that they do not need robust project management skills on the same level as larger organizations. This couldn’t be further from truth. Delivering a project on time and within the specified budget is a challenge for most businesses. And it happens to be especially...
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Easy peasy ways to apply social learning for effective online learning

When it comes to learning in general, maintaining social learning has always been an important part of adopting new information and transforming it into long-term knowledge. In simple words, social presence refers to all the knowledge a person accumulates by watching other people’s behavior. That’s exactly where its importance lies: If someone realizes the benefits...
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7 Tips to Create Flawless FAQs with a Knowledge Base

Even though you may see it as an easy task, to create online FAQs page you may have to make more effort than you’ve expected. If you want it done properly, you have to keep in mind the main goal of this page: Answering the most frequent questions. However, this isn’t the only thing you...
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Why have a Knowledge Base for Asset Tracking Software?

Implementing knowledge management within an organization benefits the organization, the support staff, and the customers. It improves the service desks abilities to respond to customer issues in less time. A cloud-based knowledge base is now an essential tool that enables businesses encourage content sharing among employees in addition to improving customer service experience, and facilitating team...
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