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Informal learning: Why it matters to a business

The emergence of social media challenged businesses to optimize performance in many areas but what they should certainly be given credit for is making companies dependent on this viable medium  beyond what they could have ever imagined. The controversial topic of engaging employees and streamlining their experience went all the way from controversy to reality,...
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Live Chat Software – Boon for Online Businesses

The advent of technology era has propelled the flourishing of online businesses at an average scale of 25% per year. Internet has become the splendid venue for all range of businesses. The article henceforth talks about the importance of live chat software which has emerged as a boon for the online businesses. Live chat, being an...
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How can Organizations Implement a Customer-Focused Culture

In today’s competition-driven marketplace, there is hardly any organization that does not aim to be customer-oriented and recognizes how crucial employees are to achieve this goal. But like it or not, only a handful of organizations are succeeding in building a customer-focused culture where clients are treated like kings and being offered top-class customer service...
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Knowledge Management Challenges and Their Remedies

Today, in this knowledge-based society of ours, businesses often encounter a myriad of problems as they seek to manage information. Consequently, knowledge management practices, and research thereof, have grown at a rapid pace in the last few years. With an ever intensifying competitive climate, businesses are constantly trying to establish themselves as knowledge-driven organizations, hoping...
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ProProfs Launches Forever Free Knowledge Base Plan

ProProfs plans to delight knowledge base users with its 40 page Forever Free plan. ProProfs today announced the launch of its Forever Free plan for knowledge bases. Companies that don’t need a very large knowledge base for their public or private use can take advantage of this plan which offers 40 pages free forever. The...
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Why Empathy Is Critical for Successful Customer Service

Today’s consumers are more empowered than ever before. They know what they’re looking for. They have the capacity to conduct exhaustive research in order to determine where they want to buy from. And they’re not afraid to take their business elsewhere if they have a negative experience with a company or when a brand generates...
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7 Reasons Why You Should Add Live Chat Support To Your Business

Most of the entrepreneurs are under the impression that live chat is just another way of connecting with the customers and since there are so many other options available nowadays, a business can do without having a live chat option. But holding this belief isn’t appropriate for businesses. According to an article by Forbes, 92%...
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