Customer Service Quizzes, Questions & Answers
Top Trending Quizzes
Do you want to apply for a role in customer service? Are your customer service skills really good? Take this customer service skills test and improve your hiring chances. Also, it would test your knowledge of whether you know...
Questions: 10 | Attempts: 38640 | Last updated: Feb 1, 2023
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Sample QuestionA complaining customer is...
Customer service creates company profitability, and it builds up the quality of a business. Businesses that focus on the needs of the customer tend to perform better. This quiz encompasses recognizing that good customer...
Questions: 10 | Attempts: 1597 | Last updated: Mar 22, 2023
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Sample QuestionGood customer service always involves...
Do you know the differences between the terms customer service and call center? Take this trivia quiz and check your knowledge and awareness of both things. A call center is a department consisting of call center agents mainly...
Questions: 40 | Attempts: 6775 | Last updated: Feb 1, 2023
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Sample QuestionIf you were unable to answer the customer's question, query, or problem, and you already exhausted all your available resources like knowledge base, reference materials, helpful websites, and offline documents, what should you do next?
Are you a customer support pro? Do you know basic customer service skills? Check out this ultimate customer service quiz and test your customer support strategies. Customer support is basically support or assistance that any...
Questions: 12 | Attempts: 9564 | Last updated: May 8, 2023
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Sample QuestionWhy should you smile every time you answer a phone call?
This quiz is designed to assess student''s readiness to take the NRF Certificatioon in Customer Service
Questions: 51 | Attempts: 502 | Last updated: Mar 21, 2023
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Sample QuestionYou are working at a grocery store in the deli. Every Sunday afternoon an elderly woman comes in and ask for the same order every week. You have seen her for months and she is very friendly to you. The next time you see her, you:
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Serving only quality products and excellent courtesy.
Remember to read each question and answer carefully. Take note of the feedback after each question.
Questions: 15 | Attempts: 126 | Last updated: Mar 17, 2023
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Sample Question"Do you have Ribeye available?" What should you respond?
Jobs that require you to handle or deal with customers are some of the toughest jobs out there. We have brought this customer service quiz for you. Before you proceed with the quiz, what do you understand about customer service?...
Questions: 10 | Attempts: 806 | Last updated: Aug 26, 2023
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Sample QuestionWhen a customer wants to track a shipment but doesn't have the waybill number:
Questions: 10 | Attempts: 2375 | Last updated: Mar 22, 2023
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Sample QuestionA customer walks into the office and asks for the deadline to file a permit application. You do not know the answer. It would be best for you to do which of the following?
Spending a fortune on training customer service reps? Use this quiz to find out the outcome of your customer support trainings!
Questions: 8 | Attempts: 283 | Last updated: Mar 19, 2023
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Sample QuestionTo develop rapport, you should do the following:(Select all that apply)
Spending a fortune on training customer service reps? Use this quiz to find out the outcome of your customer support training!
Questions: 10 | Attempts: 800 | Last updated: Mar 22, 2023
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Sample QuestionTo develop rapport, you should do the following: (Select all that apply)
Questions: 15 | Attempts: 170 | Last updated: Mar 20, 2023
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Sample QuestionHow many Customer Service Coordinators does TWST have?
Questions: 35 | Attempts: 204 | Last updated: Mar 21, 2023
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Sample QuestionWhich of the following is a key benefit of the postpaid package?
Customer service representatives are tasked with helping out clients when they have issues regarding a good or service. This means that you need to have adequate knowledge about what the business you work for offers and policy...
Questions: 34 | Attempts: 201 | Last updated: Mar 21, 2023
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Sample QuestionAZ Connect: What can you find on the Employee Resources/Rules sub-tab on AZ Connect?
Customer service self examination: quiz! A customer service agent is tasked with ensuring a customer is satisfied with the product and services a business has to offer. There are different qualities that make one qualified for...
Questions: 10 | Attempts: 2187 | Last updated: Mar 22, 2023
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Sample QuestionTo develop rapport over the phone you should do the following three things:
Questions: 10 | Attempts: 469 | Last updated: Mar 21, 2023
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Sample QuestionPerceived wait time is not as important in managing customer experience.
Questions: 20 | Attempts: 411 | Last updated: Mar 20, 2023
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Sample QuestionWhat is the opposite of reactive customer service?
Questions: 20 | Attempts: 61 | Last updated: May 23, 2023
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Sample QuestionIf a COB has recently been processed and the Account Owner is only able to view the student’s depleted account, what steps should be taken?
The customer service skills assessment is one of the three assessments for the SDFC - Soft Skills module.
This objective assessment containing 20 questions will time out in 20 minutes. We would appreciate you not taking...
Questions: 20 | Attempts: 222 | Last updated: Mar 21, 2023
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Sample QuestionIdentify the incorrect hold procedure statement:
Questions: 7 | Attempts: 911 | Last updated: Mar 22, 2023
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Sample QuestionA goal of inventory management is:
Dear Colleague,Welcome to the 'GCS IT Quiz'! There are 10 multiple choice questions and it is a mandatory requirement to answer all the 10 questions to complete the quiz. Minimum passing...
Questions: 10 | Attempts: 172 | Last updated: Mar 22, 2023
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Sample QuestionSLA for answering calls received by GCS IT ?
To be a professional customer service agent you have to ensure that you have some basic knowledge of what is expected of you. Take up the Ae Customer Service March Skills Verification below to see if you meet the...
Questions: 15 | Attempts: 464 | Last updated: Jan 12, 2024
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Sample QuestionGCCU softphone has been enhanced. One of the enhancement is to remove unnecessary pop up box during start up. What pop up box was removed?
Questions: 10 | Attempts: 159 | Last updated: Aug 24, 2023
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Sample QuestionHow many positive experiences does it take to make up for one negative experience that a customer has.
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Questions: 20 | Attempts: 1388 | Last updated: Mar 21, 2023
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Sample QuestionTo develop a rapport over the phone you should do the following:
Purpose: This quiz will help you to evaluate any misconceptions you may have about people with disabilities
Questions: 25 | Attempts: 2564 | Last updated: Mar 22, 2023
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Sample QuestionA positive attitude is important when meeting or helping a person with a disability.
Ultimate Trivia Quiz on AODA Customer Service Training! There are a lot of people living with disabilities, and there are some things that a customer service agent will be expected to clarify some facts to them. The quiz below...
Questions: 10 | Attempts: 1905 | Last updated: Mar 21, 2023
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Sample QuestionWhich of the following is NOT a disability?
Trivia questions on customer service conversation skills! Customer service personnel are the best people to go to when someone has an issue with a service or is looking to acquire one. If you work in this department, you should...
Questions: 10 | Attempts: 118 | Last updated: Mar 22, 2023
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Sample QuestionWhat is should you respond if a customer says they are not interested?
This is a knowledge Trivia Quiz on Customer Service! Customer service is an important part of any business, and this is because it helps a business get return clients and build customer loyalty. What do you know about giving...
Questions: 12 | Attempts: 397 | Last updated: Mar 20, 2023
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Sample QuestionWhen is a customer's credit/debit card charged when they place an order?
Questions: 109 | Attempts: 1106 | Last updated: Mar 22, 2023
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Sample QuestionTime Management SkillsDo not waste time trying to solve a problem you do not know how to resolve, the trick here is t0 know when you cannot help a customer and
This is the ultimate quiz on customer service conversation skills! When it comes to selling security packages to prospective clients, you should ensure that you use the right words or else loose a prospective client. The quiz...
Questions: 15 | Attempts: 131 | Last updated: Aug 24, 2023
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Sample QuestionWhich one of the following is the correct opening for inbound calls?
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Are you looking for some practice questions and answers on customer service management? Take this service management trivia quiz and improve your knowledge about it. Service Management is a management discipline...
Questions: 15 | Attempts: 6606 | Last updated: Feb 8, 2023
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Sample QuestionWhich incidents should be logged by the Service Desk?
Did you know that there is a particular art to good customer service? It takes a certain kind of person to be able to deal with the public. This quiz will show you that you should know how to handle an angry customer, how to...
Questions: 9 | Attempts: 3224 | Last updated: Mar 21, 2023
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Sample QuestionA patient calls your facility for the results of his blood test. He is angry because no one has called him with the results. You do not have his results. His blood was drawn two days ago. Results from this test are usually not available for five to seven days. Which of the following initial responses shows excellent customer service?
Please note that your information will be sent to the employer based upon your compatibility with the employer's specific hiring criteria.
The questions for this employer were drafted by the employer and that employer is...
Questions: 24 | Attempts: 2915 | Last updated: Mar 20, 2023
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Sample QuestionWhen I see a customer in the store, I am most likely to: