Do you have good knowledge about Front office hotel management? Take this Front office quiz and see how well you can score. The questions are simple and interesting to check your knowledge about various terminologies, etiquette, management style, etc. We hope that you'll find this quiz useful. So, are you ready? Let's begin then!
Housekeeping
Front Office
Room Service
Food and Beverage
Folios
Ledgers
Guest accounts
Vouchers
occupation.
Upselling
Overbooking.
Reservations.
Hostel & Reservation Association Classification Counter
Hotel & Reservation Association Classification Counter
Hostel & Restaurant Association Classification Committee
Hotel & Restaurant Approval Classification Committee
Asking personal questions
Laughing at Guest
Staring at guest
Talking with smile.
Your personal relations with guest
Guest request.
Behavior of guest
None of the above
Tariff Details
Meal plan or Payment Method
Room type
All of the above
Your mood
Customer mood
Anyway you want
Company policy
Cross check the details with guest
Build personal relationship
Take tip from the guest
Both A & B
Ask the guest to leave
Tell them about better hotels
Allot alternative room
None of the above
Any amount that you want
According to wish
More than what they have asked for
Minimal amount.
Knowledge of organizational procedures
Convincing guest to stay in hotel
Both A & B
None of the above
Ask personal questions
Tell them your story
Ask for tip
Ask for any requirement
Guest should be attended at every instance of their request.
Guest should be assisted on their every query.
Guest should be ignored when you are not in mood to interact.
Both A & B
Everything is priced heavily
No discount is provided
Guest signature is present
All of the above
You must ask for tip before you present the invoice.
Heavy discount should be provided.
Payment should be made without informing the guest.
Bill should be correct and updated.
Company's targets
Importance of punctuality
Work output requirements
All of the above.
By understanding customer expectations.
By asking too many personal questions
By going against company's policies
All of above
Trust between colleagues
showing respect to your colleagues
Supporting your colleagues
All of the above.
Rudely
As per your mood
Politely
None of the above
Honesty
Transparency with customer
Both A & B
None of the above
Smiling while talking.
Intruding customer privacy.
Treating each customer with respect.
None of the above
Anyway you like it
In disorganized manner
In organized manner
None of the above
You can abuse foreign customer.
You can say anything to your supervisor.
Better interaction with foreign customer.
All of Above
CVGR
VVIP
Scanty Baggage
No SHow
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