Hospitality: Front Office Associate: Quiz!

50 Questions | Total Attempts: 20216

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Hospitality: Front Office Associate: Quiz!


Questions and Answers
  • 1. 
    Which department receives orders to deliver food and beverages to the guests' rooms?
    • A. 

      Housekeeping

    • B. 

      Front Office

    • C. 

      Room Service

    • D. 

      Food and Beverage

  • 2. 
    Which one of the following is a record of financial transactions taking place between a guest and the hotel?
    • A. 

      Folios

    • B. 

      ledgers

    • C. 

      Guest accounts

    • D. 

      Vouchers

  • 3. 
    If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as:
    • A. 

      occupation.

    • B. 

      Upselling

    • C. 

      Overbooking.

    • D. 

      Reservations.

  • 4. 
    HRACC stands for.....
    • A. 

      Hostel & Reservation Association Classification Counter

    • B. 

      Hotel & Reservation Association Classification Counter

    • C. 

      Hostel & Restaurant Association Classification Committee

    • D. 

      Hotel & Restaurant Approval Classification Committee

  • 5. 
    Which of the following things should make guests comfortable?
    • A. 

      Asking personal questions

    • B. 

      Laughing at Guest 

    • C. 

      Staring at guest

    • D. 

      Talking with smile.

  • 6. 
    What should be considered while checking for availability of room?
    • A. 

      Your personal relations with guest  

    • B. 

      Guest request.  

    • C. 

      Behavior of guest

    • D. 

      None of the above

  • 7. 
    Which of the following things are required for completing the registration details?
    • A. 

      Tariff Details        

    • B. 

      Meal plan or Payment Method   

    • C. 

      Room type    

    • D. 

      All of the above

  • 8. 
    Late Night registrations must be handled according to __________________  
    • A. 

      Your mood

    • B. 

      Customer mood

    • C. 

      Anyway you want

    • D. 

      Company policy

  • 9. 
    Before allotting a room, which of the following things you must do?
    • A. 

      Cross check the details with guest  

    • B. 

      Build personal relationship

    • C. 

      Take tip from the guest

    • D. 

      Both A & B

  • 10. 
    If preferred room is not available then, what are you suppose to do?
    • A. 

      Ask the guest to leave 

    • B. 

      Tell them about better hotels

    • C. 

      Allot alternative room

    • D. 

      None of the above

  • 11. 
    How much discount should be given to the customer?
    • A. 

      Any amount that you want  

    • B. 

      According to wish

    • C. 

      More than what they have asked for

    • D. 

      Minimal amount.

  • 12. 
    Which of the following things are expected from good Front Office Associate__________?
    • A. 

      Knowledge of organizational procedures

    • B. 

      Convincing guest to stay in hotel

    • C. 

      Both A&B         

    • D. 

      None of the above

  • 13. 
    What should you must do with guest during check in?
    • A. 

      Ask personal questions  

    • B. 

      Tell them your story 

    • C. 

      Ask for tip

    • D. 

      Ask for any requirement

  • 14. 
    Which of the following things will ensure that guest are satisfied all the time?
    • A. 

      Guest should be attended at every instance of their request

    • B. 

      Guest should be assisted on their every query

    • C. 

      Guest should be ignored when you are not in mood to interact

    • D. 

      Both A & B

  • 15. 
    What must be insured in all of the invoices?
    • A. 

      Everything is priced heavily

    • B. 

      No discount is provided

    • C. 

      Guest signature is present

    • D. 

      All of the above

  • 16. 
    Which of the following statement is true in regards to invoice?
    • A. 

      You must ask for tip before you present the invoice     

    • B. 

      Heavy discount should be provided

    • C. 

      Payment should be made without informing the guest 

    • D. 

      Bill should be correct and updated

  • 17. 
    A good Front Office Associate (FOA) should understand which of the following thing:-
    • A. 

      Company's targets

    • B. 

      Importance of punctuality 

    • C. 

      Work output requirements  

    • D. 

      All of the above.

  • 18. 
    How can you provide appropriate product and services to customer?
    • A. 

      By understanding customer expectations.

    • B. 

      By asking too many personal questions

    • C. 

      By going against company's policies

    • D. 

      All of above

  • 19. 
    Which of the following things is important for proper work flow?
    • A. 

      Trust between colleagues

    • B. 

      showing respect to your colleagues

    • C. 

      Supporting your colleagues 

    • D. 

      All of the above.

  • 20. 
    How should you communicate with your Guests?  
    • A. 

      Rudely    

    • B. 

      As per your mood      

    • C. 

      Politely

    • D. 

      None of the above

  • 21. 
    Which of the following things could help you to excel at your job
    • A. 

      Honesty

    • B. 

      Transparency with customer

    • C. 

      Both A & B

    • D. 

      None of the above

  • 22. 
    While engaging with customer what should be done
    • A. 

      Smiling while talking

    • B. 

      Intruding customer privacy

    • C. 

      Treating each customer with respect

    • D. 

      None of the above

  • 23. 
    How items or various products should be stacked?
    • A. 

      Anyway you like it

    • B. 

      In disorganized manner

    • C. 

      In organized manner

    • D. 

      None of the above

  • 24. 
    What is the benefit of learning foreign language
    • A. 

      You can abuse foreign customer

    • B. 

      You can say anything to your supervisor

    • C. 

      Better interaction with foreign customer

    • D. 

      All of Above

  • 25. 
    A guest who checks In with no luggage or hand bag called _______
    • A. 

      CVGR

    • B. 

      VVIP

    • C. 

      Scanty Baggage

    • D. 

      No SHow

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