Front Office Quiz Questions And Answers

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Front Office Quiz Questions And Answers - Quiz

Do you have good knowledge about Front office hotel management? Take this Front office quiz and see how well you can score. The questions are simple and interesting to check your knowledge about various terminologies, etiquette, management style, etc. We hope that you'll find this quiz useful. So, are you ready? Let's begin then!


Questions and Answers
  • 1. 
    Which department receives orders to deliver food and beverages to the guests' rooms?
    • A. 

      Housekeeping

    • B. 

      Front Office

    • C. 

      Room Service

    • D. 

      Food and Beverage

  • 2. 
    Which one of the following is a record of financial transactions taking place between a guest and the hotel?
    • A. 

      Folios

    • B. 

      Ledgers

    • C. 

      Guest accounts

    • D. 

      Vouchers

  • 3. 
    If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as:
    • A. 

      occupation.

    • B. 

      Upselling

    • C. 

      Overbooking.

    • D. 

      Reservations.

  • 4. 
    HRACC stands for ___________________. 
    • A. 

      Hostel & Reservation Association Classification Counter

    • B. 

      Hotel & Reservation Association Classification Counter

    • C. 

      Hostel & Restaurant Association Classification Committee

    • D. 

      Hotel & Restaurant Approval Classification Committee

  • 5. 
    Which of the following things should make guests comfortable?
    • A. 

      Asking personal questions

    • B. 

      Laughing at Guest 

    • C. 

      Staring at guest

    • D. 

      Talking with smile.

  • 6. 
    What should be considered while checking for availability of room?
    • A. 

      Your personal relations with guest  

    • B. 

      Guest request.  

    • C. 

      Behavior of guest

    • D. 

      None of the above

  • 7. 
    Which of the following things are required for completing the registration details?
    • A. 

      Tariff Details        

    • B. 

      Meal plan or Payment Method   

    • C. 

      Room type    

    • D. 

      All of the above

  • 8. 
    Late Night registrations must be handled according to __________________  
    • A. 

      Your mood

    • B. 

      Customer mood

    • C. 

      Anyway you want

    • D. 

      Company policy

  • 9. 
    Before allotting a room, which of the following things you must do?
    • A. 

      Cross check the details with guest  

    • B. 

      Build personal relationship

    • C. 

      Take tip from the guest

    • D. 

      Both A & B

  • 10. 
    If preferred room is not available then, what are you suppose to do?
    • A. 

      Ask the guest to leave 

    • B. 

      Tell them about better hotels

    • C. 

      Allot alternative room

    • D. 

      None of the above

  • 11. 
    How much discount should be given to the customer?
    • A. 

      Any amount that you want  

    • B. 

      According to wish

    • C. 

      More than what they have asked for

    • D. 

      Minimal amount.

  • 12. 
    Which of the following things are expected from good Front Office Associate__________?
    • A. 

      Knowledge of organizational procedures

    • B. 

      Convincing guest to stay in hotel

    • C. 

      Both A & B         

    • D. 

      None of the above

  • 13. 
    What should you must do with guest during check in?
    • A. 

      Ask personal questions  

    • B. 

      Tell them your story 

    • C. 

      Ask for tip

    • D. 

      Ask for any requirement

  • 14. 
    Which of the following things will ensure that guest are satisfied all the time?
    • A. 

      Guest should be attended at every instance of their request.

    • B. 

      Guest should be assisted on their every query.

    • C. 

      Guest should be ignored when you are not in mood to interact.

    • D. 

      Both A & B

  • 15. 
    What must be insured in all of the invoices?
    • A. 

      Everything is priced heavily

    • B. 

      No discount is provided

    • C. 

      Guest signature is present

    • D. 

      All of the above

  • 16. 
    Which of the following statement is true in regards to invoice?
    • A. 

      You must ask for tip before you present the invoice.

    • B. 

      Heavy discount should be provided.

    • C. 

      Payment should be made without informing the guest. 

    • D. 

      Bill should be correct and updated.

  • 17. 
    A good Front Office Associate (FOA) should understand which of the following thing:-
    • A. 

      Company's targets

    • B. 

      Importance of punctuality 

    • C. 

      Work output requirements  

    • D. 

      All of the above.

  • 18. 
    How can you provide appropriate product and services to customer?
    • A. 

      By understanding customer expectations.

    • B. 

      By asking too many personal questions

    • C. 

      By going against company's policies

    • D. 

      All of above

  • 19. 
    Which of the following things is important for proper work flow?
    • A. 

      Trust between colleagues

    • B. 

      showing respect to your colleagues

    • C. 

      Supporting your colleagues 

    • D. 

      All of the above.

  • 20. 
    How should you communicate with your Guests?  
    • A. 

      Rudely    

    • B. 

      As per your mood      

    • C. 

      Politely

    • D. 

      None of the above

  • 21. 
    Which of the following things could help you to excel at your job?
    • A. 

      Honesty

    • B. 

      Transparency with customer

    • C. 

      Both A & B

    • D. 

      None of the above

  • 22. 
    While engaging with a customer what should be done?
    • A. 

      Smiling while talking.

    • B. 

      Intruding customer privacy.

    • C. 

      Treating each customer with respect.

    • D. 

      None of the above

  • 23. 
    How items or various products should be stacked?
    • A. 

      Anyway you like it

    • B. 

      In disorganized manner

    • C. 

      In organized manner

    • D. 

      None of the above

  • 24. 
    What is the benefit of learning a foreign language?
    • A. 

      You can abuse foreign customer.

    • B. 

      You can say anything to your supervisor.

    • C. 

      Better interaction with foreign customer.

    • D. 

      All of Above

  • 25. 
    A guest who checks In with no luggage or hand bag called _______
    • A. 

      CVGR

    • B. 

      VVIP

    • C. 

      Scanty Baggage

    • D. 

      No SHow

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