Hospitality: Front Office Associate: Quiz!
(276).jpg "Hospitality: Front Office Associate: Quiz!")
- 1.Which department receives orders to deliver food and beverages to the guests' rooms?
- A.
Housekeeping
- B.
Front Office
- C.
Room Service
- D.
Food and Beverage
- 2.Which one of the following is a record of financial transactions taking place between a guest and the hotel?
- A.
Folios
- B.
ledgers
- C.
Guest accounts
- D.
Vouchers
- 3.If a hotel accepts more bookings than the hotel can accommodate for a particular period, it is known as:
- A.
occupation.
- B.
Upselling
- C.
Overbooking.
- D.
Reservations.
- 4.HRACC stands for.....
- A.
Hostel & Reservation Association Classification Counter
- B.
Hotel & Reservation Association Classification Counter
- C.
Hostel & Restaurant Association Classification Committee
- D.
Hotel & Restaurant Approval Classification Committee
- 5.Which of the following things should make guests comfortable?
- A.
Asking personal questions
- B.
Laughing at Guest
- C.
Staring at guest
- D.
Talking with smile.
- 6.What should be considered while checking for availability of room?
- A.
Your personal relations with guest
- B.
Guest request.
- C.
Behavior of guest
- D.
None of the above
- 7.Which of the following things are required for completing the registration details?
- A.
Tariff Details
- B.
Meal plan or Payment Method
- C.
Room type
- D.
All of the above
- 8.Late Night registrations must be handled according to __________________
- A.
Your mood
- B.
Customer mood
- C.
Anyway you want
- D.
Company policy
- 9.Before allotting a room, which of the following things you must do?
- A.
Cross check the details with guest
- B.
Build personal relationship
- C.
Take tip from the guest
- D.
Both A & B
- 10.If preferred room is not available then, what are you suppose to do?
- A.
Ask the guest to leave
- B.
Tell them about better hotels
- C.
Allot alternative room
- D.
None of the above
- 11.How much discount should be given to the customer?
- A.
Any amount that you want
- B.
According to wish
- C.
More than what they have asked for
- D.
Minimal amount.
- 12.Which of the following things are expected from good Front Office Associate__________?
- A.
Knowledge of organizational procedures
- B.
Convincing guest to stay in hotel
- C.
Both A&B
- D.
None of the above
- 13.What should you must do with guest during check in?
- A.
Ask personal questions
- B.
Tell them your story
- C.
Ask for tip
- D.
Ask for any requirement
- 14.Which of the following things will ensure that guest are satisfied all the time?
- A.
Guest should be attended at every instance of their request
- B.
Guest should be assisted on their every query
- C.
Guest should be ignored when you are not in mood to interact
- D.
Both A & B
- 15.What must be insured in all of the invoices?
- A.
Everything is priced heavily
- B.
No discount is provided
- C.
Guest signature is present
- D.
All of the above
- 16.Which of the following statement is true in regards to invoice?
- A.
You must ask for tip before you present the invoice
- B.
Heavy discount should be provided
- C.
Payment should be made without informing the guest
- D.
Bill should be correct and updated
- 17.A good Front Office Associate (FOA) should understand which of the following thing:-
- A.
Company's targets
- B.
Importance of punctuality
- C.
Work output requirements
- D.
All of the above.
- 18.How can you provide appropriate product and services to customer?
- A.
By understanding customer expectations.
- B.
By asking too many personal questions
- C.
By going against company's policies
- D.
All of above
- 19.Which of the following things is important for proper work flow?
- A.
Trust between colleagues
- B.
showing respect to your colleagues
- C.
Supporting your colleagues
- D.
All of the above.
- 20.How should you communicate with your Guests?
- A.
Rudely
- B.
As per your mood
- C.
Politely
- D.
None of the above
- 21.Which of the following things could help you to excel at your job
- A.
Honesty
- B.
Transparency with customer
- C.
Both A & B
- D.
None of the above
- 22.While engaging with customer what should be done
- A.
Smiling while talking
- B.
Intruding customer privacy
- C.
Treating each customer with respect
- D.
None of the above
- 23.How items or various products should be stacked?
- A.
Anyway you like it
- B.
In disorganized manner
- C.
In organized manner
- D.
None of the above
- 24.What is the benefit of learning foreign language
- A.
You can abuse foreign customer
- B.
You can say anything to your supervisor
- C.
Better interaction with foreign customer
- D.
All of Above
- 25.A guest who checks In with no luggage or hand bag called _______
- A.
CVGR
- B.
VVIP
- C.
Scanty Baggage
- D.
No SHow
Questions: 8 | Attempts: 4348 | Last updated: Jun 18, 2020
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