Rms: Front Office Operations Quiz! Trivia

To merge duplicate guest records, it is necessary for either the Last Name and Email Address or the Last Name and Phone Numbers to match. This means that if either the last name or the email address or the last name and phone numbers are the same, the records can be merged. Both options above refer to these matching criteria, making them the correct answer.

The In/Out Screen allows you to access Arrival Lists, Departure Lists, and In House Guest Lists. This means that you can view and manage all the information related to guests who are arriving, departing, or currently staying in the hotel. By selecting "All of the above," you can access all the lists mentioned, making it the correct answer.

The correct answer is "Yes, every reservation has a Meter Read button." This means that within the Reservation Screen, there is a specific button for recording the meter read for a single site. This suggests that users can easily input and process the meter reading for a particular reservation without the need for any additional utility or tool.

All of the above options, including the Interactive Map, Booking Chart, and Reservation Menu, allow users to start a reservation. These features provide different ways for users to access and initiate the reservation process within the RMS system. Whether users prefer to use the Interactive Map to select a specific location, the Booking Chart to view availability, or the Reservation Menu to manually enter reservation details, all options are available to start a reservation.

All of the above reservation types or site blocks can be created from the Booking Chart. This means that users can create single and group reservations, maintenance blocks, and pencil bookings directly from the Booking Chart.

To begin a Group Reservation on the Booking Chart, you need to press the CTRL button on your keyboard. The CTRL button, also known as the Control button, is commonly used as a modifier key in combination with other keys to perform specific functions. In this case, pressing CTRL allows you to initiate the Group Reservation process on the Booking Chart.

To apply a payment to an account in RMS, you will use the "Receipt" button. This button allows you to record and document the payment received from a customer. By selecting the "Receipt" button, you can enter the necessary details such as the payment amount, date, and customer information. This action helps in accurately tracking and updating the account balance for the customer.

The correct answer is Utilities - Maintenance Screen. This is because the Utilities - Maintenance Screen is specifically designed to display all active maintenance blocks. It provides a comprehensive list of all ongoing maintenance activities, allowing users to easily track and manage them. The In/Out Screen and Reservation Search options do not have this specific functionality and therefore cannot provide a list of all active maintenance blocks.

To open a Guest Detail from the Guest Search Screen, you can either left click on the Guest Number Hyperlink or highlight the Guest Detail on the list and click Edit. Both of these actions will allow you to access and view the Guest Detail.

The color blue is used to represent fields that are mandatory and must be completed. This helps users easily identify which fields are required in order to successfully complete the reservation process.

RMS recommends using the "Accounting - Cash Transactions" report when reconciling Cash, Check, and Credit Card Receipts. This report is specifically designed to track and record all cash transactions, providing a detailed overview of the cash flow within the organization. By using this report, businesses can easily reconcile their cash, check, and credit card receipts, ensuring accuracy and transparency in their financial records.

In RMS, transfers are performed using the Account Number as a reference number, not the Reservation Number. This means that when initiating a transfer, the user will need to provide the Account Number of the recipient rather than the Reservation Number. This ensures that the transfer is correctly processed and credited to the intended account.

To apply a Sundry Charge to an account, you can find a full list of Sundries by using the Description Drop-down Menu in the Sundry Charge Details Screen. This menu provides a comprehensive list of options for selecting the appropriate Sundry Charge to apply.

The Accounting - In House Guest Balance report will provide a Paid To Date for Long Term Reservations. This report specifically focuses on the guest balances for in-house guests, including the amount paid to date. It is designed to track the financial transactions and payments made by guests during their stay, making it the appropriate report for obtaining the Paid To Date information for long term reservations.