Front Office Operations In Hotel Quiz!

25 Questions | Total Attempts: 1553

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Front Office Operations In Hotel Quiz!

Have you ever settled at a hotel and noticed how the staff and management respond to you? They are instructed to be polite and helpful. This quiz is about the rules at a front office- operations in a hotel. You should know what two single beds joined together and sharing a common headboard are called, and to whom is a specially-abled room given. You should positively take this great quiz.


Questions and Answers
  • 1. 
    A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the room charge. This arrangement is called
    • A. 

       The European Plan 

    • B. 

       The Bermuda Plan 

    • C. 

      The American Plan 

    • D. 

      The Modified American Plan 

  • 2. 
    For a hotel to get classified as a five star hotel, minimum number of let table rooms required are: 
    • A. 

      10 

    • B. 

      20

    • C. 

      30

    • D. 

      50

  • 3. 
    Two single beds joined together and sharing a common headboard is called as: 
    • A. 

       Twin 

    • B. 

      Hollywood twin 

    • C. 

       Double 

    • D. 

      Quad 

  • 4. 
    Which of the following is generally not accepted as a mode of settlement of guest account?
    • A. 

      Traveler's cheque 

    • B. 

      Credit card 

    • C. 

      Travel agent voucher 

    • D. 

      Personal cheque 

  • 5. 
    Which of the following room rate plans includes a room only and no meals?
    • A. 

       European plan 

    • B. 

       American plan 

    • C. 

      Continental Plan 

    • D. 

       Full Pension 

  • 6. 
     A specially-abled room is given to:
    • A. 

       Sporting Heroes 

    • B. 

      Young Travelers 

    • C. 

       Differently Abled Guest 

    • D. 

      Back Packers 

  • 7. 
    A hotel can maintain the registration record in:
    • A. 

      Hard -bound Register 

    • B. 

       Loose leaf register 

    • C. 

       Guest registration card 

    • D. 

       All of these

  • 8. 
    The information required to fill in the guest registration can be gathered from which of the following? 
    • A. 

      Reservation Form and Banquet Form

    • B. 

      Guest History card and Banquet Form

    • C. 

      Reservation form and Guest History card 

    • D. 

      None of these 

  • 9. 
    Filling out which of the form is mandatory in case of registration of a foreign guest. 
    • A. 

      Form C 

    • B. 

      Form F 

    • C. 

      Form D 

    • D. 

      None of these 

  • 10. 
    When the  guest complaints are not resolved by the front office assistant, then he/ she should always:  
    • A. 

      Consult with superiors 

    • B. 

      Try to convince the guest  

    • C. 

      Ignore the complain 

    • D. 

      None of these. 

  • 11. 
    The procedure for delivering the luggage of the guest involves: 
    • A. 

      Requesting the guest to show counterfoil 

    • B. 

      Tallying the counterfoil 

    • C. 

      Just  asking for room number 

    • D. 

      Both a and b 

  • 12. 
    In which circumstances /situations a guest may want to change his/her room? 
    • A. 

      The room assigned is not as per his her choice. 

    • B. 

      The number of occupants in the room changes 

    • C. 

      The equipments or facility in the room is not working satisfactorily  

    • D. 

      All of these. 

  • 13. 
    The cash amount provided by the hotel to the cashier for daily transaction is called  
    • A. 

       Petty Cash 

    • B. 

       Impress cash 

    • C. 

      Cash Bank 

    • D. 

       Guest account 

  • 14. 
    The bell captain raises which of the following documents to initiate a guest departure. 
    • A. 

      Lobby control sheet 

    • B. 

      Luggage tag  

    • C. 

       Departure errand card 

    • D. 

      Arrival and departure list. 

  • 15. 
    A guest who leaves the hotel without clearing the payment is called?
    • A. 

      Skipper

    • B. 

       Visitor Paid-out 

    • C. 

      Sleeper 

    • D. 

      Non-Guest Account 

  • 16. 
    Which of the following function is carried out by a night auditor? 
    • A. 

      Ensure the accuracy of various accounts 

    • B. 

       Reconciles all financial transaction with supporting vouchers 

    • C. 

       Monitor house limit 

    • D. 

      All of these 

  • 17. 
    The settling of a guest's bills at the front office is done by: 
    • A. 

      Reservation 

    • B. 

       Reception 

    • C. 

      Bell desk

    • D. 

      Travel Desk

  • 18. 
    Which of the following areas of a hotel has the greatest amount of guest contact? 
    • A. 

       Reservation 

    • B. 

      Housekeeping 

    • C. 

       Front Office 

    • D. 

      Sales 

  • 19. 
    Which of the following department of the rooms division works most closely with the marketing and sales division within a hotel?
    • A. 

      Reservation 

    • B. 

      Housekeeping 

    • C. 

      Front Office 

    • D. 

      Sales 

  • 20. 
    In which of the following areas of a hotel are guest registered, assigned rooms, and checked out? 
    • A. 

      Reservation 

    • B. 

      Concierge 

    • C. 

      Front Office 

    • D. 

      Sales 

  • 21. 
    Concierge services are normally part of?
    • A. 

      Sales department 

    • B. 

      The Reservation department 

    • C. 

      The Room division 

    • D. 

      Food and beverage division 

  • 22. 
    How do you calculate ARR?
    • A. 

      Total room revenue/ Total inventory 

    • B. 

      Total room revenue /Total room sold 

    • C. 

      Total Inventory/ Total Room Sold 

    • D. 

      Revenue/ Total Inventory 

  • 23. 
    Which of the following is not a Front office form used during the pre-arrival stage? 
    • A. 

      Reservation Record 

    • B. 

      Letter of confirmation

    • C. 

      Reservation rack slip

    • D. 

      Registration card 

  • 24. 
    Which of the following is recommended as a security measure for the front desk associate? 
    • A. 

      Collecting a valid photo ID proof on arrival 

    • B. 

      Not revealing room numbers  of guest only to visitors or callers 

    • C. 

      Requiring identification whenever someone request for a duplicate key

    • D. 

      All of the above.

  • 25. 
    Concierge, bell desk, and EPABX operators are part of?
    • A. 

      Rooms division department

    • B. 

      Housekeeping department 

    • C. 

      Front Office department 

    • D. 

      Maintenance department. 

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