Front Office Operations In Hotel Quiz!
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Have you ever settled at a hotel and noticed how the staff and management respond to you? They are instructed to be polite and helpful. This quiz is about the rules at a front office- operations in a hotel. You should know what two single beds joined together and sharing a common headboard are called, and to whom is a specially-abled room given. You should positively take this great quiz.
Questions and Answers
- 1.
A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the room charge. This arrangement is called
- A.
The European Plan
- B.
The Bermuda Plan
- C.
The American Plan
- D.
The Modified American Plan
Correct Answer
D. The Modified American PlanExplanation
The Modified American Plan is a package offered by a resort that includes the cost of breakfast and either lunch or dinner in the room charge. This plan allows guests to have flexibility in choosing between lunch or dinner, unlike the traditional American Plan where both meals are included. The European Plan does not include any meals, while the Bermuda Plan is not a commonly used term in the hospitality industry.Rate this question:
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- 2.
For a hotel to get classified as a five star hotel, minimum number of let table rooms required are:
- A.
10
- B.
20
- C.
30
- D.
50
Correct Answer
A. 10Explanation
To be classified as a five-star hotel, a minimum of 10 let table rooms are required. This means that the hotel must have at least 10 rooms that are available for rent or occupancy. A let table room refers to a room that is suitable for renting out to guests. Therefore, in order to achieve the prestigious five-star rating, the hotel must have a minimum of 10 such rooms.Rate this question:
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- 3.
Two single beds joined together and sharing a common headboard is called as:
- A.
Twin
- B.
Hollywood twin
- C.
Double
- D.
Quad
Correct Answer
B. Hollywood twinExplanation
A Hollywood twin refers to two single beds that are joined together and share a common headboard. This type of bed arrangement is commonly found in hotels or guest rooms where two separate beds are pushed together to create a larger sleeping space. The term "Hollywood twin" is often used to differentiate it from a regular double bed, which is one continuous mattress.Rate this question:
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- 4.
Which of the following is generally not accepted as a mode of settlement of guest account?
- A.
Traveler's cheque
- B.
Credit card
- C.
Travel agent voucher
- D.
Personal cheque
Correct Answer
D. Personal chequeExplanation
Personal cheque is generally not accepted as a mode of settlement of guest account because it carries a higher risk of fraud and insufficient funds compared to other payment methods. Traveler's cheques are widely accepted as they provide a secure and convenient way to make payments while traveling. Credit cards are also commonly accepted as they offer ease of use and provide protection against fraudulent transactions. Travel agent vouchers are accepted as they are pre-paid and guaranteed by the travel agency. However, personal cheques are less preferred due to the potential for bounced checks or fraudulent activity.Rate this question:
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- 5.
Which of the following room rate plans includes a room only and no meals?
- A.
European plan
- B.
American plan
- C.
Continental Plan
- D.
Full Pension
Correct Answer
A. European planExplanation
The European plan includes a room only and no meals. This means that guests who choose this plan will only have access to the room and will need to pay separately for any meals they consume. The American plan, Continental plan, and Full Pension all include meals as part of the room rate.Rate this question:
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- 6.
A specially-abled room is given to:
- A.
Sporting Heroes
- B.
Young Travelers
- C.
Differently Abled Guest
- D.
Back Packers
Correct Answer
C. Differently Abled GuestExplanation
A specially-abled room is given to differently abled guests. This type of room is designed to accommodate guests with disabilities or special needs, providing them with the necessary facilities and accessibility features to ensure their comfort and convenience during their stay.Rate this question:
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- 7.
A hotel can maintain the registration record in:
- A.
Hard -bound Register
- B.
Loose leaf register
- C.
Guest registration card
- D.
All of these
Correct Answer
D. All of theseExplanation
A hotel can maintain the registration record in all of these options: hard-bound register, loose leaf register, and guest registration card. These different methods allow the hotel to keep track of guest information and maintain a record of their stay. The hard-bound register provides a permanent and physical record, while the loose leaf register allows for easy addition and removal of pages. The guest registration card is filled out by the guest upon check-in and serves as a personal record for the hotel and the guest.Rate this question:
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- 8.
The information required to fill in the guest registration can be gathered from which of the following?
- A.
Reservation Form and Banquet Form
- B.
Guest History card and Banquet Form
- C.
Reservation form and Guest History card
- D.
None of these
Correct Answer
A. Reservation Form and Banquet FormExplanation
The correct answer is Reservation Form and Banquet Form. Both the reservation form and banquet form contain the necessary information to fill in the guest registration. The reservation form typically includes details such as the guest's name, contact information, arrival and departure dates, and room preferences. The banquet form, on the other hand, collects information about any special requests or requirements for the guest's event or function. By combining the information from both forms, the hotel can accurately complete the guest registration process.Rate this question:
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- 9.
Filling out which of the form is mandatory in case of registration of a foreign guest.
- A.
Form C
- B.
Form F
- C.
Form D
- D.
None of these
Correct Answer
A. Form CExplanation
Form C is mandatory in case of registration of a foreign guest.Rate this question:
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- 10.
When the guest complaints are not resolved by the front office assistant, then he/ she should always:
- A.
Consult with superiors
- B.
Try to convince the guest
- C.
Ignore the complain
- D.
None of these.
Correct Answer
A. Consult with superiorsExplanation
When the guest complaints are not resolved by the front office assistant, it is important for them to consult with their superiors. This is because the superiors may have more experience and authority to handle the situation effectively. By seeking guidance from their superiors, the front office assistant can ensure that the guest's complaint is addressed appropriately and that the necessary actions are taken to resolve the issue. Ignoring the complaint or trying to convince the guest may not be effective solutions and could potentially worsen the situation.Rate this question:
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- 11.
The procedure for delivering the luggage of the guest involves:
- A.
Requesting the guest to show counterfoil
- B.
Tallying the counterfoil
- C.
Just asking for room number
- D.
Both a and b
Correct Answer
A. Requesting the guest to show counterfoilExplanation
The correct answer is "Requesting the guest to show counterfoil". This is because when delivering luggage, it is important to verify the identity of the guest and ensure that they are the rightful owner of the luggage. Requesting the guest to show the counterfoil helps in this process as it serves as proof that the guest is the one who checked in the luggage. Tallying the counterfoil further ensures that the correct luggage is being delivered to the right guest. Simply asking for the room number may not be sufficient to establish the guest's identity and confirm ownership of the luggage.Rate this question:
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- 12.
In which circumstances /situations a guest may want to change his/her room?
- A.
The room assigned is not as per his her choice.
- B.
The number of occupants in the room changes
- C.
The equipments or facility in the room is not working satisfactorily
- D.
All of these.
Correct Answer
D. All of these.Explanation
A guest may want to change his/her room in any of the given circumstances/situations. If the room assigned is not as per his/her choice, such as the location, view, or size of the room, the guest may request a change. Additionally, if the number of occupants in the room changes, the guest may need a room with more beds or space. Lastly, if any equipment or facility in the room is not working satisfactorily, such as the air conditioning, TV, or bathroom amenities, the guest may want to change rooms. Therefore, all of these situations can lead a guest to request a room change.Rate this question:
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- 13.
The cash amount provided by the hotel to the cashier for daily transaction is called
- A.
Petty Cash
- B.
Impress cash
- C.
Cash Bank
- D.
Guest account
Correct Answer
B. Impress cashExplanation
The cash amount provided by the hotel to the cashier for daily transactions is called "Impress cash". This term refers to a small amount of money kept on hand by the cashier to handle small expenses or make change for guests. It is often used for immediate and minor cash needs, such as reimbursing employees for small purchases or covering small expenses that arise during the day.Rate this question:
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- 14.
The bell captain raises which of the following documents to initiate a guest departure.
- A.
Lobby control sheet
- B.
Luggage tag
- C.
Departure errand card
- D.
Arrival and departure list.
Correct Answer
C. Departure errand cardExplanation
The bell captain raises a Departure errand card to initiate a guest departure. This document is used to keep track of the tasks that need to be completed for a guest's departure, such as arranging transportation, collecting luggage, and checking out. It helps ensure that all necessary arrangements are made and nothing is overlooked during the guest's departure process.Rate this question:
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- 15.
A guest who leaves the hotel without clearing the payment is called?
- A.
Skipper
- B.
Visitor Paid-out
- C.
Sleeper
- D.
Non-Guest Account
Correct Answer
B. Visitor Paid-outExplanation
A guest who leaves the hotel without clearing the payment is called a "Visitor Paid-out". This term refers to a guest who has requested to have their expenses charged to their room or paid for later, but then leaves without settling the bill. This can happen when a guest has a credit arrangement with the hotel or when they have a company or travel agency paying for their stay. The hotel will then have to follow up and collect the payment from the guest or the responsible party.Rate this question:
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- 16.
Which of the following function is carried out by a night auditor?
- A.
Ensure the accuracy of various accounts
- B.
Reconciles all financial transaction with supporting vouchers
- C.
Monitor house limit
- D.
All of these
Correct Answer
D. All of theseExplanation
A night auditor is responsible for ensuring the accuracy of various accounts, reconciling all financial transactions with supporting vouchers, and monitoring house limits. This means that they are involved in all of these functions.Rate this question:
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- 17.
The settling of a guest's bills at the front office is done by:
- A.
Reservation
- B.
Reception
- C.
Bell desk
- D.
Travel Desk
Correct Answer
B. ReceptionExplanation
The settling of a guest's bills at the front office is done by the reception. The reception is responsible for handling all guest transactions, including check-ins, check-outs, and payment processing. They have access to the guest's reservation and billing information, making them the appropriate department to handle bill settlements. The reservation department is responsible for managing and confirming guest reservations, while the bell desk assists with luggage and other guest services. The travel desk is typically responsible for arranging transportation and tours for guests.Rate this question:
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- 18.
Which of the following areas of a hotel has the greatest amount of guest contact?
- A.
Reservation
- B.
Housekeeping
- C.
Front Office
- D.
Sales
Correct Answer
A. ReservationExplanation
The area of a hotel that has the greatest amount of guest contact is the Front Office. This is where guests check-in and check-out, inquire about services, make requests, and address any issues or concerns. The Front Office staff directly interacts with guests on a daily basis, making it the area with the highest level of guest contact.Rate this question:
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- 19.
Which of the following department of the rooms division works most closely with the marketing and sales division within a hotel?
- A.
Reservation
- B.
Housekeeping
- C.
Front Office
- D.
Sales
Correct Answer
A. ReservationExplanation
The department of Reservation works most closely with the marketing and sales division within a hotel. This is because the Reservation department is responsible for managing and coordinating all room bookings and reservations, which directly impacts the hotel's sales and revenue. They work closely with the marketing and sales division to ensure that room availability and pricing align with the hotel's sales strategies and promotional efforts. Additionally, the Reservation department often collaborates with the marketing team to develop attractive packages and offers to drive bookings and maximize revenue.Rate this question:
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- 20.
In which of the following areas of a hotel are guest registered, assigned rooms, and checked out?
- A.
Reservation
- B.
Concierge
- C.
Front Office
- D.
Sales
Correct Answer
A. ReservationExplanation
The correct answer is Front Office. The Front Office is responsible for guest registration, assigning rooms, and checking guests out of the hotel. They handle all guest interactions and ensure a smooth and efficient check-in and check-out process. The Reservation department, on the other hand, is responsible for managing guest reservations and bookings. Concierge assists guests with various services and recommendations during their stay. Sales department focuses on generating revenue by selling hotel rooms and services to potential guests.Rate this question:
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- 21.
Concierge services are normally part of?
- A.
Sales department
- B.
The Reservation department
- C.
The Room division
- D.
Food and beverage division
Correct Answer
C. The Room divisionExplanation
Concierge services are normally part of the Room division. This department is responsible for managing the physical spaces within a hotel, including the rooms and common areas. The concierge services, such as providing information and assistance to guests, arranging transportation, and making reservations, are typically handled by the Room division.Rate this question:
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- 22.
How do you calculate ARR?
- A.
Total room revenue/ Total inventory
- B.
Total room revenue /Total room sold
- C.
Total Inventory/ Total Room Sold
- D.
Revenue/ Total Inventory
Correct Answer
B. Total room revenue /Total room soldExplanation
The correct answer is "Total room revenue /Total room sold". ARR stands for Average Daily Rate and it is calculated by dividing the total room revenue by the total number of rooms sold. This calculation gives an average value of how much revenue is generated per room on a daily basis.Rate this question:
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- 23.
Which of the following is not a Front office form used during the pre-arrival stage?
- A.
Reservation Record
- B.
Letter of confirmation
- C.
Reservation rack slip
- D.
Registration card
Correct Answer
D. Registration cardExplanation
The registration card is not a front office form used during the pre-arrival stage. The pre-arrival stage involves activities such as making reservations, sending confirmation letters, and preparing reservation rack slips. The registration card is typically filled out by the guest upon arrival at the hotel and includes personal information, preferences, and payment details.Rate this question:
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- 24.
Which of the following is recommended as a security measure for the front desk associate?
- A.
Collecting a valid photo ID proof on arrival
- B.
Not revealing room numbers of guest only to visitors or callers
- C.
Requiring identification whenever someone request for a duplicate key
- D.
All of the above.
Correct Answer
D. All of the above.Explanation
Collecting a valid photo ID proof on arrival, not revealing room numbers of guests only to visitors or callers, and requiring identification whenever someone requests a duplicate key are all recommended security measures for a front desk associate. These measures help ensure the safety and security of the guests and the hotel property. Collecting a valid photo ID proof helps verify the identity of the guest and prevent unauthorized individuals from accessing the hotel. Not revealing room numbers prevents potential intruders from knowing which rooms are occupied. Requiring identification for duplicate key requests ensures that only authorized individuals can access the guest's room.Rate this question:
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- 25.
Concierge, bell desk, and EPABX operators are part of?
- A.
Rooms division department
- B.
Housekeeping department
- C.
Front Office department
- D.
Maintenance department.
Correct Answer
C. Front Office departmentExplanation
Concierge, bell desk, and EPABX operators are part of the Front Office department. This department is responsible for guest services, such as check-in and check-out, handling guest inquiries and requests, and ensuring smooth communication within the hotel. The concierge assists guests with various arrangements and recommendations, while the bell desk helps with luggage handling and transportation. EPABX operators manage the telephone system and handle incoming and outgoing calls. These roles are all crucial in providing a positive guest experience and maintaining efficient operations at the front desk.Rate this question:
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Mar 22, 2023Quiz Edited by
ProProfs Editorial Team -
Sep 11, 2020Quiz Created by
MAHESH MAHI
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